6316 Communication Skills courses

Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don't know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Description: Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.  Who is the course for? Call centre agents or customer service representatives who need to acquire skills for their profession. People who are interested in call centre customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Call Centre & Customer Service Training Course would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Enrolling in a Plant-Based Nutrition course is crucial in today's world, where the demand for sustainable and healthy eating practices is rapidly growing. Understanding vegan nutrition not only helps in making informed dietary choices but also offers numerous professional opportunities. By mastering the principles of vegan nutrition, you'll be equipped to plan and prepare nutritious vegan meals, manage allergens in vegan-focused food businesses, and provide expert nutritional counseling. This knowledge is highly valued in the UK, where the plant-based sector is expanding significantly, with job opportunities in nutrition-related fields seeing a rise. On average, professionals in this area can earn around £25,000 to £35,000 annually. The advantages of this course extend beyond personal health; they include the potential for career advancement and a positive impact on global sustainability. The plant-based nutrition sector is growing steadily, with a notable increase in consumer interest and market value, projected to grow by over 20% in the next few years. By investing in this nutrition course, you're not just enhancing your daily life but also paving the way for a rewarding career in a flourishing industry. Key Features: CPD Certified Plant-Based Nutrition Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Exploring Veganism Module 02: Dietary Principles and Nutrition Module 03: Essential Elements of Vegan Nutrition Module 04: Planning and Preparing Vegan Meals Module 05: Unique Aspects in Vegan Nutritional Practices Module 06: Guidance in Counselling and Communication Module 07: Allergen Management for Vegan-Focused Food Businesses Module 08: Advancing Professional Skills and Development Learning Outcomes: Explore veganism, understanding its impact on health and the environment. Grasp dietary principles, acquiring knowledge on nutrition in plant-based lifestyles. Identify essential elements in vegan nutrition for a well-balanced dietary approach. Plan and prepare nutritionally sound and satisfying vegan meals effectively. Understand unique aspects of vegan nutritional practices for holistic plant-based living. Develop counselling and communication skills for effective vegan lifestyle guidance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Plant-Based Nutrition course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Plant-Based Nutrition. Moreover, this course is ideal for: Health enthusiasts seeking a deeper understanding of plant-based nutrition benefits. Individuals interested in adopting a plant-based lifestyle for improved well-being. Nutritionists and dietitians aiming to specialize in plant-based dietary guidance. Culinary professionals eager to enhance their skills in vegan meal preparation. Anyone passionate about promoting sustainable and nutritious plant-based living. Requirements There are no requirements needed to enrol into this Plant-Based Nutrition course. We welcome individuals from all backgrounds and levels of experience to enrol into this Plant-Based Nutrition course. Career path After finishing this Plant-Based Nutrition course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Plant-Based Nutrition are: Vegan Nutritionist - £30K to 45K/year. Dietitian - £25K to 40K/year. Health Coach - £22K to 35K/year. Food Service Manager - £25K to 50K/year. Culinary Instructor - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Money laundering is a serious crime all over the world as well as in the UK. According to the UK Financial Conduct Authority (FCA), an estimated £100 billion is laundered through the UK every year. As financial institutions play a key role in preventing this activity, are you aware of the red flags that might indicate money laundering? This MLRO (Money Laundering Reporting Officer Training) bundle equips you with the knowledge and skills to become a Money Laundering Reporting Officer (MLRO). This comprehensive MLRO training bundle covers everything you need to excel in this critical role. Learn the fundamentals of Anti-Money Laundering (AML) regulations and how to implement them effectively. Master Know Your Customer (KYC) procedures to identify and verify clients. Gain insights into Financial Investigation techniques to uncover suspicious transactions. The MLRO bundle also includes valuable knowledge for paralegals in tax accounting, giving you a well-rounded understanding of financial crime. This MLRO (Money Laundering Reporting Officer Training) Bundle contains: Course 01: Anti-Money Laundering (AML) Course 02: Know Your Customer (KYC) Course 03: Paralegal Course 04: Tax Accounting Certificate - CPD Certified Course 05: Financial Investigator Learning Outcomes of this MLRO (Money Laundering Reporting Officer Training) Bundle: Understand the UK's AML regulations and their impact. Implement effective KYC procedures to mitigate risks. Identify and report suspicious activity according to regulations. Apply financial investigation techniques to uncover money laundering schemes. Gain knowledge of paralegal practices relevant to financial crime. Develop a strong foundation in tax accounting for AML compliance. By completing the MLRO course bundle, you position yourself as a key player in the fight against financial crime. With certifications in AML, KYC, and more, you will enhance your employability and professional standing in a range of financial and legal fields. Enrol today, and be the barrier that criminals fear. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of MLRO. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the MLRO setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to MLRO-related fields, impacting their MLRO experiences and long-term development. Course Curriculum Course 01: Anti-Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Paralegal Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring MLROs Compliance officers Financial analysts Legal assistants Tax accountants Corporate auditors Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. MLRO: £50,000 - £80,000 Compliance Officer: £35,000 - £60,000 Financial Investigator: £40,000 - £65,000 Paralegal: £20,000 - £35,000 Tax Accountant: £25,000 - £50,000 Financial Analyst: £35,000 - £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

This course provides learners with the knowledge they need to respond appropriately to behaviours that may challenge, including how to communicate effectively, understand why individuals may display behaviours, and problem solve with the individual.

5 STAR Rated | CPD Certified Diploma | 22-in-1 Premium Bundle | 22 Free PDF+ Transcript Certificate | Lifetime Access

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Newspaper Journalism including 10 additional premium courses, original hard copy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Courses are included with this Newspaper Journalism Complete Bundle: Course 01: Newspaper Journalism Course 02: Level 2 Microsoft Office Essentials Course 03: Microsoft Teams Course 04: Report Writing Course 05: Working from Home Essentials Course 06: Mental Health and Working from Home Course 07: Online Meeting Management Course 08: Effective Communication Skills Course 09: Time Management Course 10: Leadership & Management Diploma Course 11: Emotional Intelligence and Human Behaviour If you want to gain a solid understanding of Newspaper Journalism and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Newspaper Journalism course designed by expert instructors. The Newspaper Journalism will cover a comprehensive range of 13, you'll have 24/7 online access to the study materials, introductory videos, assessment tests, study resources and tutor support for a lifetime. The Newspaper Journalism will help you to develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Newspaper Journalism has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Newspaper Journalism is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Newspaper Journalism course is perfect! Benefits you'll get choosing Apex Learning for this Newspaper Journalism: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum: Module 01: Introduction and Principles Journalism: An Introduction Introduction Forms of Journalism Influences on Journalism Principles Summary Module 02: History and Development The Print Medium Newspapers in the Digital Age Why Newspapers Remain So Powerful Journalism on the Internet The UK National Press Today Common Threads in the History of UK Journalism Summary Module 03: Interviewing for Newspaper Journalism Interviewing The Face-To-Face InterviewThe Telephone Interviews Copy Presentation Hard NewsSofter NewsFeatures Summary Module 04: News Writing Introduction to News Writing SlugsThe Split PagePunctuationRewriting Wire CopyConversational StyleReading Your Copy AloudAvoiding Information Overload News Writing Style Names and TitlesNumbers, Capital Numbers, Punctuation Marks, and Web SitesLanguage Summary Module 05: News Production Effective News Gathering Methods InterviewingThe Deductive and Investigative MethodsIntelligent DeductionGetting Facts Sources of Information Direct ObservationSecondary Sources InterviewsPress ConferencesPress NotesDocuments Producing Quality News Summary Module 06: News Reporting Reporting the News Equipment Reporting Video Shooting TechniquesSequences Reporting Audio Summary Module 07: Writing Skills for Newspaper Journalists Getting Down to It Make A Plan Before You StartWrite Straight onto The KeyboardWrite Notes to Get StartedRevise Your WritingMaster the Basics Writing News Writing Reviews Glossary of Terms Used in Journalism Summary Module 08: Newspaper Journalism law Introduction and Background Types of Law Divisions of the Law Defamation Defamation Act 2013Defamation and Human Rights Reporting Restrictions in Legal Cases Court Reporting RestrictionsReporting Restrictions on Cases Involving Children and Young PeopleRestrictions on Reporting Sexual OffencesOther Main Reporting Restrictions Divorce Election law Summary Module 09: Court Reporting Going to Court Reporting Court Cases Contempt of Court Writing Your Court Report Summary Module 10: Journalism Ethics What Are Ethics? What Makes a Good Journalist? Morality and TruthThe Right to Respect for PrivacyFreedom of Speech Copyright Summary Module 11: Niche Journalism What Is Niche Journalism? Importance of Niche Journalism Introduction to Sports Journalism Sports Journalism in the 21st CenturySports Journalism in a Changing Newspaper Market Broadcasting, Sports Journalism and Entertainment Television and Sports JournalismSports News in The Digital Age Travel Journalism Travel Journalism and the Lifestyle Fashion Journalism Writing Fashion News and Features Writing Fashion News Summary Module 12: Tips on Writing a Good Feature Story What Is Feature Writing? The Role of The FeatureWho Is the Feature Writer? Different Types of Features Descriptive and Colour WritingPersonality-Celebrity FeaturesSeasonal FeaturesEntertainment Features and Critical WritingWriting Product Reviews for ConsumersOther Forms of Reviews and Criticism Key Skills of a Feature Writer How to Get Quotes Dealing with Quotes Summary Module 13: Health and Safety for Journalists Introduction to Health and Safety Health and Safety at Work The Main Elements of Health and Safety Law Reporting in Hostile Environments Reporting Sports Events Working As a Freelance A Summary of Additional Regulations Summary How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous certifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Requirements Our Newspaper Journalism is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

CPD Certified Diploma| Job Focused 17-in-1 Premium Bundle| +Gifts: 1 Free PDF | Learner Support

Unlock your potential as a business teacher with our comprehensive Business Teacher Course. Gain essential skills, resources, and strategies to excel in the classroom and empower future business leaders. Enroll now to transform your teaching and inspire the next generation of entrepreneurs.

Elevate your career with our comprehensive Leadership and Management Diploma. Gain essential skills in strategic leadership, team management, and organizational development. This diploma program empowers you with the knowledge and tools to excel as a leader in today's dynamic business environment. Enroll now to unlock your leadership potential and drive success in your professional journey.

Anti Money Laundering: Anti Money Laundering Are you interested in learning more about Anti-Money Laundering (AML) Training? With the help of this fantastic Anti-Money Laundering (AML) Training, you can step forward to progress in your career. This Anti-Money Laundering (AML) Training explains introduction to money laundering to full training and awareness. The Proceeds of Crime Act of 2002 and the Development of Anti-Money Laundering (AML) Legislation are also covered in Anti-Money Laundering (AML) Training curriculum. The responsibilities of the officer, risk management, and client handling are also covered in this Anti-Money Laundering (AML) Training. After Anti-Money Laundering (AML) Training, you will examine the record-keeping process and agent management system. Enrol our dedicated Anti-Money Laundering (AML) Training, so that you can immediately increase your knowledge and discover the duties and obligations of an AML (Anti Money Laundering) expert! Special Offers of this Anti Money Laundering: Anti Money Laundering Course This Anti Money Laundering: Anti Money Laundering Course includes a FREE PDF Certificate. Lifetime access to this Anti Money Laundering: Anti Money Laundering Course Instant access to this Anti Money Laundering: Anti Money Laundering Course Get FREE Tutor Support from Monday to Friday in this Anti Money Laundering: Anti Money Laundering Course Main Course: Anti Money Laundering Additional Courses Course 01: Diploma in Forex Trading Course 02: Communication Skills Course 03: Report Writing [ Note: Free PDF certificate will provide as soon as completing the Anti Money Laundering: Anti Money Laundering course ] Anti Money Laundering: Anti Money Laundering Industry Experts Designed this Anti Money Laundering: Anti Money Laundering course into 8 detailed modules. course curriculum of Anti Money Laundering: Anti Money Laundering Module 01: A Quick Overview of Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Evolution of Anti Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Employees and Agents Awareness and Training Assessment Method of Anti-Money Laundering After completing each module of the Anti Money Laundering: Anti Money Laundering Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Anti-Money Laundering After completing the MCQ/Assignment assessment for this Anti Money Laundering: Anti Money Laundering course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Anti Money Laundering: Anti Money Laundering This Anti Money Laundering: Anti Money Laundering course is suitable for anyone interested in learning about AML legislation and how terrorist financing works in order to protect their business and customers. Requirements Anti Money Laundering: Anti Money Laundering Students who intend to enrol in this Anti Money Laundering: Anti Money Laundering course must meet the following requirements: Anti Money Laundering: Good command of the English language Anti Money Laundering: Must be vivacious and self-driven Anti Money Laundering: Basic computer knowledge Anti Money Laundering: A minimum of 16 years of age is required Career path Anti Money Laundering: Anti Money Laundering Certificates Certificate of completion Digital certificate - Included