6317 Communication Skills courses

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Advance your career in facility management with this Cleaning Supervisor course. Gain essential skills in team leadership, quality control, and maintaining hygiene standards.

Looking to dive into the world of plumbing? Our Plumber: Plumbing Training With Complete Career Guide Course provides you with the foundation needed to understand the core aspects of plumbing. From the basics of pipe installation to the more intricate systems that make homes and businesses function, this course ensures you're equipped with the right knowledge to succeed. With an emphasis on clear, easy-to-understand instructions, you’ll build a solid understanding of plumbing without the need for physical presence or on-site training. This course also offers insights into the plumbing industry, including career options and expected salaries. The plumbing sector is essential, and skilled professionals are always in demand. Whether you’re aiming to start your own business or work within an established firm, the possibilities are wide-ranging. With access to expert tips, guidance on tools, and key industry trends, you'll have the resources you need to make informed decisions as you move forward. ________________________________________________________________________ Key Features: CPD Certified 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Basic Components of Plumbing Module 02: Principles of Effective Plumbing Systems Module 03: The Plumbing Tools Module 04: The Plumbing Process Module 05: Central Heating Systems Module 06: Domestic Cold Water System Module 07: Domestic Hot Water System - Part 1 Module 08: Domestic Hot Water System Part 2 Module 09: The Sanitation System and Repairs Module 10: Domestic Rainwater System Installation Module 11: Plumbing Projects: Case Study Module 12: UK Standards for Plumbing ________________________________________________________________________ Complete Career Guide for Plumber: Plumbing Training (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Plumbing. In addition to mastering the essentials of Plumbing, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Plumbing. Your dream career starts here! List of career guide courses included in Plumber: Plumbing Training With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand fundamental plumbing components and their applications in systems. Apply principles for effective plumbing system design and implementation. Demonstrate proficiency with essential plumbing tools and equipment. Execute the step-by-step plumbing process for residential and commercial projects. Install and maintain central heating, cold and hot water systems. Implement sanitation systems, conduct repairs, and install rainwater systems. ________________________________________________________________________ Accreditation All of our courses, including this Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become professional plumbers. Construction workers seeking piping knowledge for career advancement. Homeowners interested in DIY plumbing and maintenance. Building maintenance personnel enhancing their skill set. Anyone keen on understanding UK plumbing standards. Career path Plumber - £25K to 40K/year. Plumbing Supervisor - £30K to 45K/year. Building Services Engineer - £35K to 55K/year. Construction Project Manager - £40K to 65K/year. Plumbing Inspector - £30K to 50K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Ever wondered who draws your blood for tests and why it’s such a precise task? Welcome to the world of Phlebotomy and Venipuncture – a vital field where skill, focus, and calm hands come together. This course offers a structured learning path for anyone keen to understand the techniques behind safe blood collection, patient preparation, vein selection, and aftercare. If you're curious about working in a healthcare environment and want to play a key role in diagnostics without becoming a doctor or nurse, this might just be your lane. From understanding different types of equipment to learning the do’s and don’ts of venepuncture, you’ll gain the knowledge you need without needing to put on gloves. It's all online – detailed, simple, and suitable for those who want a flexible way to study. Whether you're aiming to work in hospitals, labs, clinics, or blood donation centres, this course will get you one step closer. Plus, the added career guide is a bonus – giving you useful direction in a field that’s always in demand and constantly evolving. ________________________________________________________________________ Key Features: CPD Certified Phlebotomy & Venipuncture Training With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Getting to Know PhlebotomyTitle Module 02: Blood Circulation Module 03: Phlebotomy Equipment Module 04: Learning Venipuncture Module 05: Learning Dermal Puncture Module 06: Special Blood Collection Method Module 07: Infection Control and Risk Management ________________________________________________________________________ Complete Career Guide for Phlebotomy & Venipuncture Training (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Phlebotomy. In addition to mastering the essentials of Phlebotomy, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Phlebotomy. Your dream career starts here! List of career guide courses included in Phlebotomy & Venipuncture Training With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the fundamentals of phlebotomy and its significance. Demonstrate knowledge of blood circulation and its physiological aspects. Identify and utilize various phlebotomy equipment effectively. Master the techniques involved in both venipuncture and dermal puncture. Acquire proficiency in special blood collection methods. Demonstrate competence in infection control and risk management. ________________________________________________________________________ Accreditation All of our courses, including the Phlebotomy & Venipuncture Training With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Phlebotomy & Venipuncture Training With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter the field of phlebotomy. Healthcare professionals seeking to enhance their skills. Students pursuing a career in medical sciences. Those interested in specialized blood collection methods. Career path Phlebotomist - £20K to 28K/year. Laboratory Technician - £22K to 30K/year. Medical Assistant - £18K to 25K/year. Clinical Research Coordinator - £25K to 35K/year. Healthcare Administrator - £30K to 40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Thinking about getting into bricklaying but not sure where to start? This Bricklayer Training course offers a structured route through the key knowledge areas you'll need. Whether you're curious about construction techniques or want to understand the principles behind bricklaying projects, this course is designed to make the subject clear, accessible and genuinely enjoyable to learn. With easy-to-follow lessons, expert insights, and a clear career guide included, this course is suited to anyone interested in exploring bricklaying from a professional perspective. You'll gain solid theoretical knowledge and be guided through essential construction processes, safety considerations, and industry expectations — all from the comfort of home. No mud, no mess — just meaningful learning with practical relevance and plenty of career-focused value. ________________________________________________________________________ Key Features: CPD Certified Bricklayer Training: Bricklaying Diploma Course With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Bricklaying Module 02: Tools of Bricklaying Module 03: Bonding of Bricklaying Module 04: Basic Techniques of Bricklaying Module 05: Constructing Walls Module 06: Basic Joint Finishes Module 07: Building Curved Arches Module 08: Building Curved Brickwork and Defects and Maintenance of Bricklaying ________________________________________________________________________ Complete Career Guide for Bricklayer Training: Bricklaying Diploma Course (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Bricklayer. In addition to mastering the essentials of Bricklayer, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Bricklayer. Your dream career starts here! List of career guide courses included in Bricklayer Training: Bricklaying Diploma Course With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Gain a comprehensive understanding of bricklaying principles and techniques. Master the usage of essential bricklaying tools for various tasks. Learn the art of bonding in bricklaying, ensuring structural integrity. Acquire proficiency in constructing walls with precision and efficiency. Develop skills in creating basic joint finishes for professional results. Explore advanced techniques, including building curved arches and brickwork. ________________________________________________________________________ Accreditation All of our courses, including the Bricklayer Training: Bricklaying Diploma Course With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Bricklayer Training: Bricklaying Diploma Course With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become skilled bricklayers. Construction enthusiasts seeking a solid foundation in bricklaying. Novices interested in mastering the art of constructing walls. Those aiming to enhance their knowledge of bricklaying techniques. Individuals looking to explore opportunities in curved brickwork. Career path Bricklayer - £22K to 35K/year. Construction Site Supervisor - £30K to 45K/year. Masonry Specialist - £25K to 40K/year. Building Inspector - £30K to 50K/year. Construction Project Manager - £40K to 60K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

The Traffic Marshal (Banksman) – Level 3 Advanced Diploma with Complete Career Guide course provides in-depth knowledge for those wishing to step into the role of a Traffic Marshal or Banksman. This accredited qualification offers a comprehensive understanding of key responsibilities and regulations associated with managing site traffic and ensuring safety. Designed for individuals looking to further their careers in construction or other site management sectors, this course gives learners the confidence and expertise needed to manage site operations effectively. With no need for physical attendance, the course is delivered entirely online, enabling learners to study at their own pace. Whether you're aiming to enter the field or elevate your current skill set, the course covers critical aspects such as traffic control methods, site safety protocols, and the legal requirements surrounding the role. This is an excellent opportunity to gain the necessary knowledge to work confidently and competently in the traffic management field, ensuring safe, efficient operations on construction sites and other high-traffic areas. ________________________________________________________________________ Key Features: CPD Certified Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Traffic Marshalling Module 02: Traffic Management Module 03: Temporary Traffic Control Module 04: Traffic Risk Assessment Module 05: Vehicle Signaling Module 06: Reversing Vehicles Module 07: Health and Safety ________________________________________________________________________ Complete Career Guide for Traffic Marshal (Banksman) - Level 3 Advanced Diploma (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Traffic Marshal. In addition to mastering the essentials of Traffic Marshal, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Traffic Marshal. Your dream career starts here! List of career guide courses included in Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master the art of Traffic Marshalling with confidence. Assess traffic risks proficiently for effective management. Skillfully guide reversing vehicles in diverse scenarios. Demonstrate a comprehensive understanding of health and safety protocols. Efficiently manage traffic flow with precision and expertise. Navigate through real-world scenarios with practical skills. ________________________________________________________________________ Accreditation All of our courses, including the Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Traffic Marshal (Banksman) - Level 3 Advanced Diploma With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking career advancement in traffic management roles. Professionals looking to enhance their skill set in traffic control. Job seekers aiming to enter the transportation industry. Anyone interested in ensuring road safety and efficiency. Career path Traffic Management Coordinator - £25K to 35K/year. Traffic Control Supervisor - £27K to 40K/year. Traffic Safety Officer - £24K to 35K/year. Highway Maintenance Worker - £20K to 30K/year. Road Safety Auditor - £28K to 45K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

22-in-1 Premium Diploma | CPD Accredited | +Gifts: Free PDF | Lifetime Access | Learner Support

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The transport and logistics industry is a vital backbone of the UK economy, contributing over £124 billion annually and employing around 2.7 million people. With the ever-increasing demand for efficient supply chain management and transportation solutions, the need for skilled professionals in this sector has never been greater. Are you ready to unlock the doors to a dynamic and rewarding career in transport and logistics? This Transport and Logistics bundle equips you with the skills and knowledge to thrive in this exciting industry. Master the fundamentals of transport management, including regulations and best practices. Learn the intricacies of logistics operations, ensuring efficient movement of goods. Gain practical skills for warehouse operations, becoming a valuable asset. Understand commercial law principles, navigating business contracts with confidence. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Transport Manager Course Course 02: Transport and Logistics Management Course 03: Operations Management Training Course 04: Warehouse Associate Course 05: Commercial Law Whether you're new to the industry or looking to advance your career, this bundle offers the perfect platform to gain a competitive edge. Enrol today and unlock a world of exciting opportunities in Transport and Logistics! Learning Outcomes of Transport and Logistics Understand transport management regulations and compliance requirements in the UK. Develop expertise in transport and logistics management strategies. Gain insights into operations management principles and process optimization. Learn warehouse operations and inventory management best practices. Explore commercial law principles relevant to the transport and logistics industry. Acquire skills in transportation planning and supply chain optimisation. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Transport and Logistics Get a free student ID card with Transport and Logistics Training program (£10 postal charge will be applicable for international delivery) The Transport and Logistics is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Transport and Logistics course materials The Transport and Logistics comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Transport Manager Course Module 01: Introduction to Transport Management Module 02: Transport Management Systems (TMS) Module 03: Transportation Management Strategy Module 04: Road Freight Transport Laws and Permits Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety Course 02: Logistics Management Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics Course 03: Operations Management Training Module 01: Introduction to Operations Management Module 02: Project Management Module 03: Business Development and Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk and Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills Course 04: Warehouse Associate Module 01: Warehousing: Function, Benefits And Types Of Warehousing Module 02: Challenges Of Warehouse Management Module 03: Technology In The Warehouse Module 04: Order Picking In The Warehouse Module 05: Managing Warehouse Inventory Module 06: Organise The Storage Of Inventory In A Warehouse Module 07: Inventory Management Techniques Module 08: Inventory Classification In The Warehouse Module 09: Logistics Management and Organisation Module 10: Process Management Module 11: Improve Warehouse Efficiency And Reduce Costs Module 12: Operating Forklifts Safely Module 13: Moving and Handling Loads Safely Module 14: Health and Safety Management in Warehouses Module 15: General Warehouse Hazards Module 16: Manual and Mechanical Handling Course 05: Commercial Law Module 1: Introduction of Commercial law Module 2: Business Organisations Module 3: International Trade: the Theory, the Institutions, and the Law Module 4: Sales of Goods Law Module 5: Consumer Law and Protection Module 6: E-Commerce Law Module 7: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Warehouse staff Business enthusiasts Legal professionals Logistics newcomers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Transport manager Operations manager Warehouse supervisor Logistics coordinator Import/export specialist Supply chain analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

In this course, you will learn crucial British Sign Language vocabulary, grammar, and conversational abilities. In addition, you will discover more about deaf culture and gain a deeper understanding of the difficulties faced by those who have hearing loss. This Course At A Glance Live Zoom classes with an expert BSL tutor, Adam Linsdell. Gain an extensive understanding of fingerspelling and several greetings. Discover the deaf culture and deaf awareness in depth. Acquire knowledge of several commonly used questions, basic conversations, and more. High-Quality resources that will help you to learn BSL easily. CPD-accredited certificates recognised by employers and professional organisations. Enhance your communication skills through practical exercises. British Sign Language for Beginners Course Overview Do you want to start your learning journey in British Sign Language? Our new curriculum for the CPD Accredited BSL Beginners Course is designed to provide a comprehensive foundation in British Sign Language. With our experienced instructors, you will learn essential vocabulary, grammar, and conversational skills to communicate with the Deaf community confidently. Additionally, our interactive ZOOM Live sessions and face-to-face practical exercises will enhance your understanding and fluency in BSL. Our curriculum is designed to cater to both beginners and those with prior knowledge of singing. You'll learn the basics through a guided approach and develop your skills with practical exercises and real-life scenarios. Our ZOOM live lessons span over 10 hours, with 2 hours per week. By the end of this course, you will be equipped with the necessary tools to communicate with the Deaf community and create meaningful connections effectively. British Sign Language for Beginners, Autumn 2024 Please book your place in advance Weekly via Zoom Online Live Class. You can attend the class online from home/workplace. Day & Time: 10:00 am – 12:00 pm (Thursday, 2 hours per week) Class Starts: August 29, 2024 – September 26, 2024 Venue: Zoom Online Teacher: Adam Linsdell Contact us for more information. Who should take this course? This course is designed for people, groups, or organizations that want to improve their interaction with deaf coworkers, clients, friends, and family. It is also ideal for those interested in learning sign language as a means of communication or for personal enrichment. Whether you are a beginner or have some knowledge of sign language, this course will provide you with the necessary skills to effectively communicate with the deaf community. Learning Outcomes Upon completion of the BSL Beginners Course, participants will achieve the following learning outcomes: Gain extensive knowledge of deaf culture and BSL. Utilise communication tactics with deaf people. Identify communication aids and accessibility provisions for deaf people, and explain equality legislation. Fingerspell names and unfamiliar words with confidence and accuracy, facilitating effective communication. Develop short conversations and ask questions about a range of simple, everyday topics, enabling meaningful interactions and connections. Demonstrate a basic vocabulary for greetings, meeting people, and number signs. Be able to express ideas and engage in basic communication in BSL. Join us and embark on an exciting learning journey that will open doors to a whole new world of communication. Enrol in the Introduction to BSL Beginners Course - CPD Certified Zoom Live, F-to-F Training Now! Course Curriculum The history of deafness and the origins of sign language We look back through history and consider how attitudes and policies impact deaf people then and now. As we delve into the history of deafness, it becomes evident that societal attitudes and policies have played a significant role in shaping the experiences of deaf individuals. Experiences of deafness You'll gain an insight into unique communities that identify not as a group with a disability but as cultural minorities with their own language. By understanding these communities and their experiences, we can challenge the notion that deafness is solely a disability and instead recognize it as a diverse and valuable aspect of human diversity. Statistics around hearing loss Learn about the Statistics around hearing loss that will also help you realise how important it is to learn BSL. Understanding these statistics can provide a broader perspective on the prevalence and impact of this condition. Communication tactics: Understanding the best communication tactics with deaf people is crucial in fostering effective and inclusive interactions. By utilizing methods such as sign language interpretation, visual aids, and assistive technologies, we can bridge the communication gap and create a more inclusive society for individuals with hearing loss. Communications aids and support You will learn about some commonly available communication aids and support from qualified communication-support professionals, including technology such as real-time speech-to-text. Technology and equipment Learn about the technology and equipment we can use while communicating with deaf people. This includes devices like hearing aids, cochlear implants, and video relay services, which enable individuals with hearing loss to communicate effectively. Access and Equality Legislation We look at why equal access is important, the effectiveness of lipreading, guidance on good communication, and adjustments related to deafness. Greetings Learn essential BSL greetings to initiate conversations and create a welcoming atmosphere. These greetings include basic phrases such as "hello," "good morning," "how are you?" and more which are essential for establishing rapport and building relationships with deaf individuals. The BSL Alphabet and Fingerspelling Master the BSL alphabet and develop the ability to fingerspell words accurately, facilitating clear communication of names and unfamiliar vocabulary. This skill will enhance your overall fluency in BSL and make conversations more inclusive and accessible for everyone involved. Meeting People Acquire the skills to introduce yourself and engage in basic conversations, enabling you to establish connections and build rapport with the deaf community. These skills will not only help you in social settings but also in professional environments where you may need to interact with deaf individuals. Questions Develop proficiency in asking questions using sign language, allowing for effective communication and understanding in various contexts. It enables you to gather information, clarify doubts, and engage in meaningful conversations, fostering stronger connections and relationships with deaf individuals. Numbers Explore the world of numbers in BSL, equipping you with the knowledge to express numerical concepts accurately. This skill is particularly useful in educational settings, as it allows you to teach and learn mathematical concepts using sign language. Additionally, understanding numbers in BSL can also be beneficial in professional settings, such as when discussing age, quantities, financial matters, or analysing data. Basic Conversations Enhance your conversational skills by learning vocabulary and phrases related to simple, everyday topics, empowering you to engage in meaningful exchanges. By improving your conversational skills in BSL, you can confidently communicate with deaf individuals and create inclusive environments. This can be especially valuable in social settings or when working in customer service roles where effective communication is essential. Customised Content (Depending on Participant's Interests) The course content can be tailored to your interests, allowing for exploration of areas such as colours, animals, and travel within the context of BSL. Learning BSL can also provide a deeper understanding of deaf culture and foster empathy toward the challenges faced by the deaf community. Moreover, being able to communicate in BSL can open up new opportunities for personal and professional growth, such as volunteering or working in organisations that support the deaf community. Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully completing the live training, you will be eligible to receive your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version as well as hardcopy version at a free of cost.   FAQs How long is the BSL Beginners Training Course? The BSL Beginners Course is typically a 10-hour program. How many levels are there in BSL? In BSL, there are six levels that individuals can progress through to develop their signing skills. Each level builds upon the previous one, allowing individuals to gradually expand their vocabulary, grammar, and fluency in the language. These levels provide a structured framework for learning BSL and enable individuals to achieve proficiency in both receptive and expressive signing abilities. Are there any prerequisites for enrolling in the course? No, there are no prerequisites for enrolling in the BSL Beginners Training Course. It is designed for individuals with no prior knowledge of British Sign Language. Is there a certificate provided upon completion of the course? Yes, upon completion of the course, you will receive a certificate of completion. This certificate can be used to showcase your proficiency in British Sign Language to potential employers or educational institutions. What is the duration of each live Zoom session? The duration of each live Zoom session is typically two hours. This allows for a focused and interactive learning experience while accommodating busy schedules. How many students are typically in each class? Typically, there are around 10 -15 students in each class. This class size allows for individual attention from the instructor and promotes a collaborative learning environment among peers. How do I start learning BSL? To start learning British Sign Language (BSL), you can enrol in an Introduction to British Sign Language - BSL Zoom Live Course offered by Lead Academy or find online resources that offer introductory lessons. It is important to practise regularly and immerse yourself in the language by interacting with the Deaf community or joining sign language clubs. Lead Academy's Zoom classes provides you with an interactive learning experience where you can practise your signing skills with a qualified instructor and fellow learners. Why is BSL important? BSL is important because it allows deaf individuals to communicate effectively and participate fully in society. It is their native language and provides them with a means to express themselves, access information, and engage in social interactions. Additionally, BSL promotes inclusivity and helps bridge the communication gap between deaf and hearing individuals, fostering understanding and equality.

The course 'Courageous Communication Strategies for Lead' equips participants with essential communication skills and techniques to foster collaboration, transparency, and engaging interactions. It focuses on moving from control to collaboration, balancing top-down and bottom-up communication, and leading by example. Learning Outcomes: Develop effective communication strategies to facilitate team discussions and encourage collaboration. Implement leadership roles to balance team interactions and create a transparent communication environment. Utilize various tools, such as one-on-one meetings, surveys, and opinion reports, to gather valuable feedback and insights. Enhance personal storytelling skills to communicate transparently and offer solutions to difficult problems. Learn how to apologize and lead by example, promoting a culture of accountability and open communication. Cultivate engaging interactions and form high-quality relationships to build a larger in-group and foster teamwork. Summarize and integrate the key learnings from the course to apply them effectively in real-world scenarios. Why buy this Courageous Communication Strategies for Lead? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Courageous Communication Strategies for Lead there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Courageous Communication Strategies for Lead course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Courageous Communication Strategies for Lead does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Courageous Communication Strategies for Lead was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Courageous Communication Strategies for Lead is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 1: Overview & Welcome Module 1: Overview & Welcome 00:02:00 Module 2: Getting the Most out of This Class Module 2: Getting the Most out of This Class 00:02:00 Module 3: Moving from Control to Collaboration Module 3: Moving from Control to Collaboration 00:04:00 Module 4: The 80|20 Ratio of Facilitating Team Discussion Module 4: The 80|20 Ratio of Facilitating Team Discussion 00:04:00 Module 5: Leadership Roles to Balance Team Discussions Module 5: Leadership Roles to Balance Team Discussions 00:04:00 Module 6: The Secret to Effective Collaboration in Groups Module 6: The Secret to Effective Collaboration in Groups 00:03:00 Module 7: Balancing Top-Down & Bottom-Up Communication Module 7: Balancing Top-Down & Bottom-Up Communication 00:04:00 Module 8: Using One-On-One Meetings for Upward Feedback Module 8: Using One-On-One Meetings for Upward Feedback 00:04:00 Module 9: Using Super Simple Surveys to Gather Intel Module 9: Using Super Simple Surveys to Gather Intel 00:04:00 Module 10: Using Supervisors' Opinion Reports Module 10: Using Supervisors' Opinion Reports 00:03:00 Module 11: Moving from Secrecy to Transparency Module 11: Moving from Secrecy to Transparency 00:04:00 Module 12: Using Stories to Communicate Transparently Module 12: Using Stories to Communicate Transparently 00:04:00 Module 13: Offering Solutions for Hard to Discuss Problems Module 13: Offering Solutions for Hard to Discuss Problems 00:04:00 Module 14: How to Apologize & Lead by Example Module 14: How to Apologize & Lead by Example 00:03:00 Module 15: Moving from Impersonal to Engaging Interactions Module 15: Moving from Impersonal to Engaging Interactions 00:04:00 Module 16: Creating a Larger In-Group around You Module 16: Creating a Larger In-Group around You 00:04:00 Module 17: Forming High-Quality Relationships Module 17: Forming High-Quality Relationships 00:04:00 Module 18: Sparking More Engaging Interactions Module 18: Sparking More Engaging Interactions 00:04:00 Module 19: Pulling it All Together Module 19: Pulling it All Together 00:01:00 Module 20: Closing Message Module 20: Closing Message 00:01:00 Assignment Assignment - Courageous Communication Strategies for Lead 00:00:00