6329 Communication Skills courses

Whether or not you need to start your own productive cleaning business or you need to improve your job prospects inside the association you at present work for, you will find that the British Cleaning Certificate Award can be a useful positive turn of events. Introduction to the Course This industry-perceived affirmation incorporates 21 data stuffed modules that you can learn at your own speed in your own space. This internet preparation requires around ten hours to finish with online help that you can depend on and trust.   Course Content Module 1: Finding Your Career: A Job in the Cleaning Corps Module 2: The Different Types of Cleaning Jobs Module 3: Cleaning Equipment Module 4: Chemical Safety and Competence Module 5: The Job Module 6: Meeting Clients and Your Behaviour in Clients' Homes/Workplaces Module 7: Keyholding and Alarm Codes for Cleaners Module 8: Module 8 : Cleaning Techniques & Standards Expected Module 9: Cleaning Products & Clothing Module 10: Food Kitchen Cleaning Module 11: Commercial Kitchen Cleaning Module 12: Bathrooms & Toilets Module 13: Hospital / Medical practice Cleaning Module 14: Office Cleaning Module 15: Industrial Cleaning Equipment Module 16: Green & Steam Cleaning Module 17: Pressure Washing & Machine Sweeping Module 18: Reporting Procedures Module 19: Cleaning External Surfaces/Areas Module 20: Dealing with Non-Routine Waste Module 21: Communication Skills and Dealing with Customer Complaints The course covers the principal things you need to know to help your calling inside the British cleaning industry. It outfits you with the ability to improve your getting potential. On satisfaction of the course, you will be expected to float through an alternate choice appraisal, which covers all the modules you have as of late wrapped up. On passing, with a pass speed of 70%, you will download and print your revelation and start using it to improve your cleaning calling right away.  

Description: Confidence is the key for presenting yourself during public speaking. You have to know what to convey to the audience and be comfortable with communication skills. To learn about overcoming your stage fear and nervousness, you can get the help of the course - Public Speaking Diploma. In this course, there are contents which will teach you on how to increase your communication skills. Interpersonal skills, professionalism, controlling nervousness, handling sticky situations, etc. You will also be taught on how to understand your audience, entice them with an immaculate presentation, controlling your body language, key themes and sentences, opportunities to practice and learn from mistakes, etc. This course Is aimed to help you better present yourself and make you more confident. Learning Outcomes: Speak more confidently in a one-on-one conversation Develop more confidence while speaking socially or small Learn practice these skills in a safe and supportive setting Implement quick and easy preparation techniques which will work no matter what if you have one minute or a week for its preparation Make your preparation for questions, in case of when you don't know what those questions will be. Getting over nervousness what you may come across while speaking in front of a group, particularly when the group is not compassionate to what you have to say. Apply the presentation techniques so that you can establish your credibility as well as getting people on your side Build an affinity with your audience Get to know the methods to decrease your nervousness as well as fear Realise your areas of strength as a presenter as well as the way you can draw the attention of different types of people Locate how the visual aids can help create an influence along with attention Improvise techniques to form a professional presence Know a number of different means so that you can prepare and organise information Knowing how to prepare, practise, as well as deliver a short presentation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Public Speaking Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Public Speaking Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 1 Good Communication Skills 00:15:00 Interpersonal Skills 00:30:00 Getting Comfortable in Conversation 00:30:00 Redesigning Yourself for Strength 00:30:00 Professionalism 00:15:00 Maximizing Meetings 00:15:00 Controlling Nervousness 00:15:00 Module 2 Getting Started 00:15:00 Planning 00:15:00 Force Field Analysis 00:15:00 Understanding Your Audience 00:30:00 Controlling Your Jitters 00:15:00 Making Your Listener Hear You 00:30:00 Key Themes 00:15:00 Structuring Ideas 00:15:00 Organization Methods 00:15:00 Expanding a Basic Plan 00:15:00 Our Body Language 00:15:00 Beginnings and Endings 00:15:00 Module 3 Communication 00:15:00 Stop! Check Your Mouth! 00:15:00 What's Your Type? How About Mine?@m 00:15:00 Positive Self-Talk 00:15:00 Rapport 00:05:00 Maximizing Meetings 00:15:00 Body Language 00:15:00 Sticky Situations 00:15:00 I Can Just Send an E-mail, Right? 00:15:00 Overcoming Nervousness 00:30:00 The Five S's 00:15:00 Start Writing! 00:15:00 Audience Profile 00:05:00 Your Speaking Voice 00:30:00 Add Punch to Your Presentation 00:15:00 Mock Exam Mock Exam- Public Speaking Diploma 00:20:00 Final Exam Final Exam- Public Speaking Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

According to recent statistics from the World Health Organization, mental health disorders affect around 450 million people worldwide, making it one of the leading causes of disability. With such a staggering impact, the need for comprehensive mental health support has never been more urgent. In response to this growing demand, our comprehensive bundle, "Mental Health First Aid, Mental Health Law & Counselling QLS Endorsed Diploma" offers a holistic approach to addressing mental health challenges through a blend of theoretical knowledge and practical strategies. This Mental Health First Aid, Mental Health Law & Counselling bundle combines a diverse range of QLS Endorsed and CPD QS Accredited courses to provide a thorough understanding of mental health law, counselling techniques, and first aid interventions. Participants will delve into the intricacies of mental health law at QLS Level 3, advance their counselling skills with a QLS Level 5 diploma, and gain proficiency in mental health first aid. Complementing these technical modules are CPD QS Accredited courses covering topics such as psychiatry, positive psychology, and the relationship between nutrition, fitness, and mental well-being. Additionally, personal development modules focusing on career advancement and public speaking enhance participants' professional skills. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in Mental Health Law at QLS Level 3 Course 02: Diploma in Mental Health Counselling at QLS Level 5 Course 03: Diploma in Mental Health First Aid at QLS Level 5 CPD QS Accredited Courses: Course 04: Mental Health and Psychiatry Training - Online Course 05: Mental Health with Positive Psychology Course 06: Food, Fitness & Mental Health Course 07: Mental Freedom: Freedom From Pain Course 08: Food, Fitness & Mental Health Course 09: Child and Adolescent Mental Health Course 10: Biohacking Your Physical and Mental Health Course 11: Self-Help Psychology: Mental Freedom Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Mental Health First Aid, Mental Health Law & Counselling QLS Endorsed Diploma. Learning Outcomes: Understand the legal framework surrounding mental health issues. Develop advanced counselling skills to support individuals with mental health concerns. Gain proficiency in providing mental health first aid interventions. Explore the intersection of mental health and psychiatry. Apply principles of positive psychology to promote mental well-being. Learn how nutrition, fitness, and lifestyle choices impact mental health. This comprehensive Mental Health First Aid, Mental Health Law & Counselling bundle delves into the intricate domains of mental health law, counselling, and first aid, providing participants with a multifaceted understanding of mental health challenges and interventions. Through QLS Endorsed courses, individuals will explore the legal framework surrounding mental health, including legislation, policies, and ethical considerations. They will develop insights into the rights of individuals with mental health disorders, the responsibilities of healthcare providers, and the processes involved in involuntary treatment and detention. Complementing the legal aspect, participants will embark on a journey of self-discovery and skill development in counselling and first aid. The QLS Level 5 diploma in mental health counselling equips individuals with advanced therapeutic techniques, communication skills, and ethical guidelines necessary for effective support and intervention. Furthermore, the diploma in mental health first aid empowers participants with the knowledge and skills to recognise, respond to, and assist individuals experiencing mental health crises or distress. Through a combination of theoretical learning and practical applications, participants will emerge equipped to make meaningful contributions to mental health advocacy, support, and care. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Mental Health First Aid, Mental Health Law & Counselling course is beneficial for: Mental health professionals seeking to enhance their knowledge and skills. Counsellors and therapists aiming to specialise in mental health. Individuals interested in a career in mental health law or advocacy. Healthcare professionals looking to expand their understanding of mental health. HR professionals or managers seeking to support mental health in the workplace. Students or graduates considering a career in mental health services. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Mental Health First Aid, Mental Health Law & Counselling courses, you will be able to: Mental Health Counsellor Mental Health Advocate Psychiatric Nurse Legal Advisor Specialising in Mental Health Human Resources Manager with a Focus on Employee Well-being Public Health Officer Community Support Worker Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Having a controlled mind, emotional intelligence and empathy are equally useful for both personal and professional development. The

Step into the realm of excellence with our comprehensive Construction Management - Level 5 Diploma bundle, an unparalleled compilation of industry-specific courses designed to elevate your expertise in the construction sector. This meticulously crafted bundle encapsulates everything from Construction Site Planning and Management to Workplace First Aid, weaving a rich tapestry of knowledge and practical skills. It stands as a beacon of advancement, equipping you with the tools to excel in the dynamic and demanding world of construction. This bundle is not just a learning journey; it's a transformative experience that moulds you into a versatile and proficient construction professional. The courses cover a spectrum of essential areas like Construction Safety, Cost Estimation, Site Supervision, and specialised trainings such as Working in Confined Spaces and Electricity - Theory and Safety. Enrich your professional profile and open doors to new opportunities - enrol in this course today and build a robust foundation for a successful career in construction. This CSCS | Health and Safety in a Construction Environment Bundle consists of the following 20 CPD Accredited Premium courses - Course 01: Health and Safety in a Construction Environment - Route to CSCS Green Card Course 02: Construction Site Planning and Managment Course 03: Construction Cost Estimation Diploma Course 04: Construction Safety Diploma Course 05: Construction Industry Scheme (CIS) Course 06: Ladder Safety Training Course 07: Falls and Injury Prevention Course 08: Working in Confined Spaces Course 09: Site Supervisor Safety Training Scheme (SSSTS) Course 10: COSHH Training Course 11: Slips, Trips & Falls Safety Training Course 12: Workplace First Aid Course 13: LOLER Training Course 14: RIDDOR Training Course 15: Working at Height Course 16: Fire Safety Course 17: Electricity - Theory and Safety Training Course 18: Lone Worker Safety Diploma Course 19: Positive Workplace Environment Course 20: Cost Control and Management Training 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes Before you embark on this journey, let's highlight what you will gain: Master the intricacies of effective construction site planning and management. Develop expertise in accurate construction cost estimation and control. Gain essential knowledge in various safety aspects, including falls prevention. Learn about legal compliance in construction, including CIS and RIDDOR. Acquire skills for effective supervision and positive workplace environment management. Enhance your ability to handle first aid and emergency situations at work. This course bundle is a deep dive into the critical aspects of construction management. Learners will gain a profound understanding of site planning, ensuring that every project is executed with precision and efficiency. The Construction Cost Estimation Diploma will enable you to make accurate financial assessments, a vital skill for any construction project. Safety is paramount in this field; hence, the courses on Construction Safety, Ladder Safety, and Working at Heights provide essential knowledge to maintain a safe working environment. The curriculum also covers legal aspects, such as the Construction Industry Scheme (CIS) and Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), ensuring you are well-versed in compliance. Furthermore, the bundle addresses critical soft skills with courses like Positive Workplace Environment, enhancing team dynamics and productivity. By the end of this program, learners will have a holistic understanding of the multifaceted construction industry, from the foundational principles to the nuanced practices that ensure success in every project. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideally suited for: Individuals aspiring to advance in the construction management field. Existing professionals seeking to update and broaden their skill set. Safety officers and supervisors in the construction industry. Project managers and site supervisors looking for comprehensive training. Construction workers aiming to enhance their career prospects. Graduates and students interested in a construction management career. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Please Note: This course is not a regulated course and doesn't provide professional qualifications. If you are looking for a course that should lead you to a CSCS green card, you may take our Level 1 Health and Safety in a Construction Environment (Leading to CSCS Green Card) To obtain CSCS green card Customers need to submit: A scanned copy of your qualification certificate, or proof of registration to complete a qualification, or proof of professional body membership. Pass the appropriate level of the CITB Health, safety and environment (HS&E) test within the last two years. Have the test ID number ready, this can be found at the top of the pass certificate. Requirements To participate in this Health and Safety in a Construction Environment course, all you need is - A smart device A secure internet connection And a keen interest in construction Career path Upon completion, a range of career opportunities with competitive salaries in the UK awaits: Construction Manager: •42,000 - •47,000 per annum Site Supervisor: •32,000 - •37,000 per annum Health and Safety Officer: •27,000 - •35,000 per annum Cost Estimator: •30,000 - •36,000 per annum Project Manager (Construction): •40,000 - •45,000 per annum Facilities Manager: •35,000 - •40,000 per annum Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Spiritual Life Coaching and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Spiritual Life Coaching bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Spiritual Life Coaching course that will enhance your skills and prepare you for the competitive job market. Also, our Spiritual Life Coaching experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Spiritual Life Coaching, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Spiritual Life Coaching Bundle Consists of the following Premium courses: Course 01: Spiritual Life Coaching Course 02: Life Coaching | Online Course Course 03: Counselling Course Course 04: Leadership & Management Diploma Course 05: Psychology Advanced Training Course 06: EFT - Emotional Freedom Technique Course 07: Goal Setting Masterclass Course 08: Motivation Skills Course 09: Listening Masterclass Course 10: Anger Management Course 11: Biohacking Your Physical and Mental Health Course 12: Personal Development Coach with Positive Psychology Training Course 13: Effective Communication Skills Course 14: Creative Thinking for Everyday Life Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Course Curriculum: Course 01: Spiritual Life Coaching Basics of Spiritual Life Coaching Understanding Spiritual Life Coaching Fundamental Qualities of a Coach Advanced Coaching Ethical Guideline Marketing Your Business Growing Your Business Course 02: Life Coaching | Online Course The Purpose and Fundamentals Develop Your Self-Awareness The Development of Core Beliefs and Managing Fears Life Coaching Types and Key Attributes of a Life Coach Understanding Emotional Intelligence Body Language and Communication Techniques A Structure for Client Work and Goal Setting Basic Principles for Business Development and Growth The Ethical Coach: Protect Yourself and Your Clients Course 03: Counselling Course Introduction to the course Understanding Psychotherapy Starting Psychotherapy Practice Your Potential Clients in Therapy Different Types of Psychotherapy Internet Based Therapy Course 04: Personal Leadership and Influencing Skills Getting Started The Evolution of Leadership Situational Leadership A Personal Inventory Modelling the Way Inspiring a Shared Vision Challenging the Process Enabling Others to Act Encouraging the Heart Basic Influencing Skills Setting Goals Course 05: Psychology Advanced Training Intro By Prof. Paul - WHY This Course is SO Important To Your Life! Goals & Fundamentals Understanding HOW Feelings Work & How You Can USE This! 'The Imprint Period' - How You Were Created - How You Were Programmed The Amazing Truth About Values & Beliefs Do You Know The Difference Between Reality & Lies? Are You Sure? Personal Illusions That Are Holding You Back - Break Free! EGO - The Great Deceiver The Inner-Critic … How To WIN The INNER Battle Understanding Self-Image & Your Multiple Minds How To Defeat The PAST & The FUTURE Emotional Reasoning & Logic Systems - How To WIN! Understanding & Meeting Your Needs - The Hidden Secrets Understanding Motivation - The Ultimate Driving Force Defeat This Major Block …. And Free Your Mind! Discover 'The Source & Solution To All Your Problems' Agenda & Lies - How They impact Your Life Gambits - Games People Play Break Free From The Problems of 'Attachment' & 'The Sheep Mentality' 'The Dirty Secret Of Psychology' & How To Free Yourself! Tap Into The Power Of The Unconscious Mind How To Control Your Own Mind - And WHY Almost Nobody Does! Why FEAR Dominates Our Lives & How To Beat it! Final Thoughts, Tips & Suggestions To Radically Improve Your Life Course 06: EFT - Emotional Freedom Technique What Is EFT (Emotional Freedom Technique)? EFT and Emotions, The Brain (EFT with the body) EFT Procedure Detailed Instructions of EFT Applying EFT to Physical Issues Treating Children with EFT EFT That Can Improve/ Heal Life & Tips Doing Business with EFT Course 07: Goal Setting Masterclass Introduction to Goal Setting Masterclass Steps to Reaching Your Goals Why Goals Are So Important Planning & Setting Goals Incorporating Goals into Your Daily Life Incorporating Goals into Your Business Worksheets and Exercises for Goal Setting Conclusion Course 08: Motivation Skills Introduction Motivational Skills Motivational Strategies Conclusion Course 09: Listening Masterclass Course 10: Anger Management Course 11: Biohacking Your Physical and Mental Health Course 12: Personal Development Coach with Positive Psychology Training Course 13: Effective Communication Skills Course 14: Creative Thinking for Everyday Life CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Spiritual Life Coaching bundle. Requirements Our Spiritual Life Coaching is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Spiritual Life Coaching) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Spiritual Life Coaching) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Marketing will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this course will help you keep ahead of the pack. Marketing incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this Marketing Bundle? Course 1: Marketing Fundamentals Course 2: Business Branding Course 3: Social Media Marketing Training Course 4: Phone-Based Customer Service Course 5: Sales: Psychology of Customers Course 6: Facilities Management Level 3 Course 7: Applied Business Analysis Diploma Course 8: The Formula to Talk with Strangers Course 9: Effective Communication Skills Diploma Course 10: Stress Management Training Course 11: Decision-Making So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Marketing: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Course 1: Marketing Fundamentals Introduction Definitions Traditional vs Contemporary Marketing Management Orientations Understand your Customers Segmentation Course 2: Business Branding Business Course Promo Video Chapter1 Chapter2 Chapter3 Chapter4 Chapter5 Chapter6 Chapter7 Chapter8 Chapter9 Chapter10 Chapter11 Course 3: Social Media Marketing Training Module 01: Social Media Marketing Module 02: Sales Psychology Module 03: Business Branding Module 04: Search Engine Optimization Module 05: Facebook Marketing Module 06: YouTube Marketing Module 07: Instagram Marketing Module 08: Twitter Marketing Module 09: Pinterest Marketing Module 10: LinkedIn Marketing Module 11: Quora Marketing Course 4: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 7: Applied Business Analysis Diploma Introduction to Business Analysis Business Processes Business Analysis Planning and Monitoring Strategic Analysis and Product Scope Solution Evaluation Investigation Techniques Course 8: The Formula to Talk with Strangers Course Overview Marketing The Formula Summary End Course 9: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss Course 10: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 11: Decision-Making What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision Making for Conflict Management CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Learn more about the elements of sales through Sales Management and Marketing course, relying on talent and techniques used by successful sales organizations. Through the use of digital media and other interactive client communication methods, Sales Management and Marketing course adapts traditional sales concepts to the evolving corporate world. You will get FREE Communication Skills course along with this sales management and marketing diploma course. Key Highlights for Sales Management and Marketing: 2 CPD Accredited Courses Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Curriculum Breakdown of Sales Management and Marketing: Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in Sales Management and Marketing course. However, This course particularly effective for- Students Recent graduates Job Seekers in related field Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill Requirements Learners seeking to enrol for the Sales Management and Marketing Course should meet the following requirements; Basic knowledge of English Language, which you have already Basic Knowledge of Information & Communication Technologies for studying online or digital platform Stable Internet or Data connection in your learning devices Career path After completing Sales Management and Marketing course, you can explore trendy and in-demand jobs related to this course. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

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