5081 Communication Skills courses in Wetherby delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Workplace Mediation

Airline Cabin Crew / Flight Attendant Training Do you have a burning desire to work in the aviation industry? Our Air Cabin Crew: Cabin Crew Online Diploma Course is your ticket to a job in the air if you've ever imagined yourself as a part of this elite club. This thoroughAir Cabin Crew: Cabin Crew Online Diploma Course provides clear explanations of the jobs, first aid, safety, and security-related aspects of flight time. Also, everything is covered in this Air Cabin Crew: Cabin Crew Online Diploma Course for airline cabin crew, from learning emergency protocols to comprehending the intricate aircraft layout. Also, this Air Cabin Crew: Cabin Crew Online Diploma Course helps to improve your understanding of all of your duties, first aid, and aircraft systems. During this Air Cabin Crew: Cabin Crew Online Diploma Course, you can improve your communication, cultural knowledge, and interpersonal skills. Your perspective on networking systems will change after taking this Air Cabin Crew: Cabin Crew Online Diploma Course. Enrol in the Air Cabin Crew: Cabin Crew Online Diploma Course to fulfil your desire for challenge and adventure! Main Course: Airline Cabin Crew / Flight Attendant Training 3 Exclusive Free Courses included with this Airline Cabin Crew / Flight Attendant Training Course: Along with Airline Cabin Crew / Flight Attendant Training Course, We Offer a free Airport Management Course Along with Airline Cabin Crew / Flight Attendant Training Course, We Offer a free Time Management Course Along with Airline Cabin Crew / Flight Attendant Training Course, We Offer a free Dealing with Difficult People Course Special Offers of this Airline Cabin Crew / Flight Attendant Training Course This Airline Cabin Crew / Flight Attendant Training Course includes a FREE PDF Certificate. Instant Free Certificate to this Airline Cabin Crew / Flight Attendant Training Course. Lifetime access to this Airline Cabin Crew / Flight Attendant Training Course Instant access to this Airline Cabin Crew / Flight Attendant Training Course Get FREE Tutor Support to this Airline Cabin Crew / Flight Attendant Training Course [ Note: Free PDF certificate as soon as completing the Airline Cabin Crew / Flight Attendant Training Course] Airline Cabin Crew / Flight Attendant Training This Air Cabin Crew: Cabin Crew Online Course consists of 18 modules. Course Curriculum of Airline Cabin Crew / Flight Attendant Training Module 1: Introduction to Air Cabin Crew Module 2: Duties and Responsibilities of Cabin Crew Module 3: Aircraft Familiarisation Module 4: Communication Skills Module 5: First Aid Module 6: Psychology of Flying Module 7: Grooming and Presentation Module 8: Interview Skills Module 9: Customer Service Module 10: In-Flight Service Module 11: Safety and Security Module 12: Emergency Procedure Module 13: Aircraft Systems Module 14: Languages Module 15: Cultural Awareness Module 16: Professional Development Module 17: Career Advancement Module 18: Networking Assessment Method of Airline Cabin Crew / Flight Attendant Training Online Course After completing Air Cabin Crew: Air Cabin Crew Online - Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. After completing the Air Cabin Crew: Air Cabin Crew Online - Course, you can instantly download your certificate for FREE. Who is this course for? Airline Cabin Crew / Flight Attendant Training This Airline Cabin Crew / Flight Attendant Training Online Diploma Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Airline Cabin Crew / Flight Attendant Training To enrol in this Airline Cabin Crew / Flight Attendant Training Online Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Air Cabin Crew: Cabin Crew Online Course. Be energetic and self-motivated to complete our Air Cabin Crew: Cabin Crew Online Course. Basic computer Skill is required to complete our Air Cabin Crew: Cabin Crew Online Course. If you want to enrol in our Air Cabin Crew: Cabin Crew Online Course, you must be at least 15 years old. Career path Airline Cabin Crew / Flight Attendant Training You may be eligible for employment offers as a junior cabin crew, cabin crew, senior cabin crew, cabin crew manager, or in-flight trainer after completing this Air Cabin Crew: Cabin Crew course.

Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course Online Introducing the Ultimate Travel Agent: Travel Agent (Travel Agency & Travel Business Management) Course Unlock Your Journey to Success! Are you passionate about travel and eager to turn your wanderlust into a lucrative career? Look no further! We proudly present to you the comprehensive and transformative Travel Agent: Travel Agent (Travel Agency & Travel Business Management) Course. This Travel Agent: Travel Agent Course is designed to equip you with the skills and knowledge needed to excel in the dynamic world of travel planning. In a time when personalized experiences are highly valued, people seek the expertise of professionals who can curate unforgettable travel adventures. As a Travel Agent: Travel Agent (Travel Agency & Travel Business Management) Course, you will be the go-to person for creating dream vacations, providing insider tips, and ensuring seamless itineraries. This thriving Travel Agent industry offers immense potential for those who possess the right skills and know-how. Our Travel Agent: Travel Agent (Travel Agency & Travel Business Management) Course offers a meticulously crafted curriculum that covers every aspect of travel planning. From destination research and visa requirements to booking accommodations, transportation, and activities. With this Travel Agent: Travel Agent Course you will gain a comprehensive understanding of the entire travel planning process. Embark on a fulfilling career that combines your love for travel with the opportunity to create life-changing experiences for others. Don't miss out on this chance to become a sought-after travel agent. Enroll in our Travel Agent: Travel Agent (Travel Agency & Travel Business Management) Course today and unlock a world of possibility. Main Course: Travel Agent Free Courses included with Travel Agent: Travel Agent (Travel Agency & Travel Business Management) Course: Course 01: Level 7 Business Management Course 02: Level 5 Diploma in Travel & Tourism Course 03: Level 5 Hospitality Management Course 04: Level 2 Certificate in Travel and Tourism [ Note: Free PDF certificate as soon as completing Travel Agent: Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course] Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course Online This Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course consists of 11 modules. Course Curriculum of Travel Agent: Travel Agent (Travel Agency & Travel Business Management) Course Module 01: Introduction to Travel Agency Operations Module 02: Destination Knowledge and Sales Techniques Module 03: Travel Technology and Reservation Systems Module 04: Marketing and Promoting Travel Services Module 05: Managing Travel Business Operations Module 06: Specialisation and Niche Markets Module 07: Customer Service and Communication Skills Module 08: Group Travel and Event Planning Module 09: Travel Insurance and Risk Management Module 10: Sustainable Travel and Corporate Social Responsibility Module 11: Human Resource Management in the Travel Industry Assessment Method of Travel Agent: Travel Agent Course After completing Travel Agent: Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Travel Agent: Travel Agent Course After completing the Travel Agent: Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course, you can instantly download your certificate for FREE. Who is this course for? Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course Online This Travel Agent: Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course is open to everyone. Requirements Travel Agent (Travel Agency, Travel & Tourism and Travel Business Management) Course Online To enrol in this Travel Agent: Travel Agent Travel Agency, Travel Business Management Course, students' needs Good Command over English language is mandatory to enrol in our Travel Agent Travel Agency, Travel & Tourism and Travel Business Management. Be energetic and self-motivated to complete our Travel & Tourism and Travel Business Management Course. Basic computer Skill is required to complete our Travel & Tourism and Travel Agent Course. If you want to enrol in our Travel Agent: Travel & Tourism Course, you must be at least 15 years old.

Salon Management: Salon Management Course Online Our Salon Management: Salon Management Course teaches the art of running a beauty therapy salon. For effective beauty therapy salon management, qualified beauticians in the Salon Management: Salon Management industry must also have some managerial skills. This Salon Management: Salon Management Course is designed for learners who are interested in running or starting a business of salon. This Salon Management: Salon Management Course provides candidates a thorough understanding of salon management: salon management. This Salon Management: Salon Management Course will teach you how to hire and train employees, deal with clients, build effective relationships with employees and clients, motivate employees, understand client psychology, and manage your time effectively. In addition, the course teaches you how to effectively market and advertise your salon services, as well as how to acquire new clients. Expand your knowledge with high-quality training, enrol in our Salon Management: Salon Management Course for an expertly designed, great-value training experience. Through this Salon Management: Salon Management Course, you can learn from industry experts and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. Main Course: Salon Management Course Course Free courses included with Salon Management Course Course Course 01: Level 5 Personal Development Course 02: Anger Management Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Level 5 Photography Course 09: Asbestos Awareness Special Offers of this Salon Management: Salon Management Course: This Salon Management: Salon Management Course includes a FREE PDF Certificate. Lifetime access to this Salon Management: Salon Management Course Instant access to this Salon Management: Salon Management Course 24/7 Support Available to this Salon Management: Salon Management Course [ Note: Free PDF certificate as soon as completing Salon Management: Salon Management Course] Salon Management: Salon Management Course Online This Salon Management: Salon Management Course consists of 10 modules. Course Curriculum of Salon Management: Salon Management Course Module 01: An Overview of Salon Management Module 02: Fundamental Steps of Salon Management Module 03: The Principles of Health and Safety in the Salon Module 04: Maintaining Health and Safety Requirements Within the Salon Module 05: Attracting Salon Clients Module 06: Marketing, Advertising and Promotion Module 07: Understanding Body Language Module 08: Formula for Success Module 09: Promoting the Business Further Module 10: Building Relationships for Success in Sales Assessment Method of Salon Management: Salon Management Course After completing Salon Management: Salon Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Salon Management: Salon Management Course After completing the Salon Management: Salon Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Salon Management: Salon Management Course Online The Salon Management: Salon Management Course is ideal for those who are interested in beauty therapy and salon management: salon management. Professional men and women working in beauty salons can benefit from this course by expanding their knowledge and skills. Requirements Salon Management: Salon Management Course Online To enrol in this Salon Management: Salon Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Salon Management: Salon Management Course. Be energetic and self-motivated to complete our Salon Management: Salon Management Course. Basic computer Skill is required to complete our Salon Management: Salon Management Course. If you want to enrol in our Salon Management: Salon Management Course, you must be at least 15 years old. Career path Salon Management: Salon Management Course Online After completing the Salon Management: Salon Management Course, learners can advance to the next level of salon management: salon management courses. This Salon Management: Salon Management Course also allows learners to start their own beauty therapy and salon management: salon management businesses.

Residential Letting: Residential Letting Agent Online If you want to learn about Residential Letting: Residential Letting Agent course and become an expert in the field, you have arrived at the right place. Learn everything you need to know about being an outstanding letting agent or running a successful letting agency. This Residential Letting: Residential Letting Agent course covers all of the duties and responsibilities that a good Residential Letting Agent must maintain and follow. Through this Residential Letting: Residential Letting Agent course you understand every UK regulation and protocol you'll need to succeed in this sector. With the use of practical examples throughout the Residential Letting: Residential Letting Agent course, this Residential Letting: Residential Letting Agent course will provide you with a thorough understanding of your role. Whether you are already familiar with key lettings management skills, want to begin working in lettings management, want more training, or are simply interested in this field of study, this Residential Letting: Residential Letting Agent course will cover a variety of modules and provide multiple examples for assessment. Enrol on our comprehensive Residential Letting: Residential Letting Agent course and allow us to guide you into a valuable and ever-growing business field. Why choose this Residential Letting: Residential Letting Agent Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Residential Letting: Residential Letting Agent Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Residential Letting: Residential Letting Agent Course. Main Course: Residential Letting Agent Free courses included with Residential Letting Agent course. Course 01: Level 5 Personal Development Course 02: Anger Management Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Level 5 Photography Course 09: Asbestos Awareness [ Note: Free PDF certificate as soon as completing the Residential Letting: Residential Letting Agent Course] Residential Letting: Residential Letting Agent Online This Residential Letting: Residential Letting Agent Course Consists of 10 Module. Course Curriculum of Residential Letting: Residential Letting Agent Course Module 01: Inside a Letting Agency Module 02: From Where to Start? Module 03: How to Set-Up Letting Agency Business Module 04: Marketing Module 05: Operating Costs Module 06: Legal Requirement for Letting Agents Module 07: Complying With the Latest Letting Regulations and Legislations Module 08: The Process of Letting a Property Module 09: The Property Management Process Module 10: Client Accounting Procedures Assessment Method of Residential Letting: Residential Letting Agent After completing Residential Letting: Residential Letting Agent Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Residential Letting: Residential Letting Agent After completing the Residential Letting: Residential Letting Agent course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Residential Letting: Residential Letting Agent Online This Residential Letting: Residential Letting Agent Course is designed for anyone interested in pursuing a career in Residential Lettings. Requirements Residential Letting: Residential Letting Agent Online To enrol in this Residential Letting: Residential Letting Agent Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Residential Letting: Residential Letting Agent Course. Be energetic and self-motivated to complete our Residential Letting: Residential Letting Agent Course. Basic computer Skill is required to complete our Residential Letting: Residential Letting Agent Course. If you want to enrol in our Residential Letting: Residential Letting Agent Course, you must be at least 15 years old. Career path Residential Letting: Residential Letting Agent Online Completing this Residential Letting: Residential Letting Agent Course may lead you to high paying jobs in Residential Lettings-related sectors.

Skills for Care: Skills for Care Online Introducing the Skills for Care: Skills for Care Course: Unlocking Your Potential! Are you passionate about working with children and making a positive impact on their lives? Do you dream of a rewarding career in childcare, where every day brings new opportunities for growth and learning? Look no further than our Skills for Care: Skills for Care Course to take your child care expertise to the next level! Our Skills for Care: Skills for Care Course is designed to equip you with the comprehensive knowledge and practical skills required to excel in the childcare industry. Whether you are just starting your career or seeking professional development, this Skills for Care: Skills for Care Course is perfect for you. Developed by industry experts, it covers a wide range of essential topics and ensures you acquire the skills necessary to provide exceptional care and support for children of all ages. Throughout the Skills for Care: Skills for Care Course understand the stages of child development and learn how to create nurturing environments that foster growth and development. Enhance your communication skills to build strong relationships with children, parents, and colleagues, facilitating effective teamwork and collaboration in a childcare setting. By the completion of the Skills for Care: Skills for Care Course, you will have a thorough understanding of the traits of a successful caregiver as well as how to apply the methods gained in this Skills for Care: Skills for Care Course to advance your career. Don't miss out on this opportunity to unlock your potential and become a highly skilled childcare professional. Enrol in our Skills for Care: Skills for Care Course now and take the first step towards a rewarding and fulfilling career! Main Course: Level 3 Award In Skills for Childcare course Free Courses included with Skills for Care: Skills for Care Course Along with Skills for Care Course you will get free Level 2 Certificate in Behaviour that Challenges in Children Along with Skills for Care Course you will get free Entry Level 2 Extended Award in Skills for Working in Child Care Industries Special Offers of this Skills for Care: Skills for Care Course; This Skills for Care: Skills for Care Course includes a FREE PDF Certificate. Lifetime access to this Skills for Care: Skills for Care Course Instant access to this Skills for Care: Skills for Care Course 24/7 Support Available to this Skills for Care: Skills for Care Course Skills for Care: Skills for Care Online Whether you are just starting your career or seeking professional development, this Skills for Care: Skills for Care Course is perfect for you. Developed by industry experts and ensures you acquire the skills necessary to provide exceptional Childcare. With our Skills for Care: Skills for Care Course, you will have the flexibility to learn at your own pace, whenever and wherever suits you best. You can access the course material 24/7 and revisit the content whenever you need a refresher. You will receive a recognized qualification that will enhance your career prospects and open up new opportunities in the sector. Who is this course for? Skills for Care: Skills for Care Online Those who wish to work with children, are seeking a new job, or want to learn more about child development should take the Skills for Care:Skills for Care Course. Requirements Skills for Care: Skills for Care Online To enrol in this Skills for Care: Skills for Care Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Skills for Care: Skills for Care Course. Be energetic and self-motivated to complete our Skills for Care: Skills for Care Course. Basic computer Skill is required to complete our Skills for Care: Skills for Care Course. If you want to enrol in our Skills for Care: Skills for Care Course, you must be at least 15 years old. Career path Skills for Care: Skills for Care Online Childcare Assistant Nursery Practitioner Special Educational Needs (SEN) Support Assistant Early Years Educator Early Years Consultant Self-Employment

Supply chain managers are responsible for organising the movement of goods and materials, communicating with suppliers and manufacturers, and overseeing the purchasing process. The role is complex and varied, requiring a certain set of skills to ensure the smooth running of each stage of Logistics & Supply Chain Management. The Level 3 Diploma in Logistics & Supply Chain Management course will take you through the duties and responsibilities of the supply chain manager in detail, covering essential information on the organisational structure of the supply chain, the purchasing process and the warehouse inventory cycle. You will learn a range of skills and methodologies, including Lean process improvement and will familiarise with a range of procurement tools. Through case studies and step-by-step guidance, you will broaden your understanding of the different types of inventory, learning how to identify areas of improvement, create a plan for improvement and implement the necessary changes in your organisation. The management of internal and external relationships will also be discussed in detail. By the end of the course, you will be able to align your supply chain with an effective business strategy, taking your career to new heights and boosting your earning potential. To provide flexible learning, this course is designed for both part-time and full-time students. Become accredited in just 20/30 hours, with the freedom to study at your own pace. Learning Outcomes Understand the evolution of the supply chain and supply chain management Deepen your knowledge of supply chain organisational structure and the types of supply chains Know how to align your supply chain with a solid business strategy Learn about Lean methodology and the benefits of a Lean supply chain Identify the different stages in the cycle of the purchasing process Understand the procurement tools required for a modern organisation Develop business communication skills to manage internal and internal relationships Broaden your understanding of the different types of inventory and the warehouse inventory cycle Know how to identify areas for improvement, create a plan and implement changes Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career path Fast track your career with a formal qualification in Logistics & Supply Chain Management. This course will provide you with the skills and tools to become a certified supply chain manager and successfully oversee each process of the production flow for your organisation. The average salary for Supply Chain Manager jobs is £42,500. Related professions in this field include: Supply Chain Manager Supply Chain Analytics Manager Supply Chain Logistics Assistant Supply Chain Coordinator (Learn more about this online course)

Imagine walking into the boardroom, exuding confidence as you present your strategic vision. Your team hangs on every word, inspired by your clear-headed direction and infectious enthusiasm. You navigate complex challenges with a calm, decisive grip, fostering a culture of high performance and unwavering support. This is the future that awaits you, not through luck, but through deliberate mastery of leadership and management skills. Our Level 5 Diploma in Leadership & Management Training is your launchpad to this empowered reality. This comprehensive program dives deep into the theoretical foundations of successful leadership and management, equipping you with the knowledge and finesse to excel in any professional setting. We delve into the core pillars of leadership style, effective communication, strategic thinking, team dynamics, and organizational culture. By the end, you'll be a master conductor, orchestrating individuals into a high-performing symphony, achieving remarkable results while creating a thriving work environment. Level 5 Diploma in Leadership & Management Training Course Learning Outcomes Grasp the intricacies of various leadership styles and identify your optimal approach. Craft and deliver compelling communication that motivates, inspires, and drives action. Develop strategic thinking frameworks to navigate complexity and make informed decisions. Foster a collaborative and high-performing team culture built on trust and respect. Understand the nuances of organizational culture and its impact on individual and team success. Navigate the intricate dynamics of business culture in today's globalized landscape. Level 5 Diploma in Leadership & Management Training Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Leadership & Management Training Team Leader Project Manager Department Head Operations Manager Human Resources Manager Business Consultant Requirements Level 5 Diploma in Leadership & Management Training To enrol in this Level 5 Diploma in Leadership & Management Training, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Leadership & Management Training Team Leader/Supervisor: £25,000 to £45,000 per year Operations Manager: £40,000 to £70,000 per year Human Resources Manager: £45,000 to £75,000 per year Project Manager: £45,000 to £80,000 per year Training and Development Manager: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.