5127 Communication Skills courses in Wetherby delivered Online

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will teach you various effective techniques of coaching and mentorship. You will empower yourself with communication skills, goal setting and fostering growth in others. This course will make you capable of inspiring and guiding individuals to achieve their full potential. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know the mentor's responsibilities Get acquainted with the parameters to assess mentees Understand the principles of the mentoring process Know the features of a mentoring process Learn the elements of the mentoring process Know the role of learning and development Understand the tips for better mentoring Learn how to evaluate the mentoring process Know how to give feedback in coaching and mentoring Understand how to enhance mentees' performance Know the need to mentor people Why Coaching and Mentoring Course right for you? This extensive online course is designed for those who want to know the tips for better mentoring, learn how to enhance mentees' performance and know the elements of the mentoring process. You will also learn how to mentor people for growth, mentor different types of people, and tools used for mentoring. In addition, this online course will give you a broad knowledge of learning and development, steps to evaluate the mentoring process and the importance of self-confidence. By the end of the course, you will gain practical skills and knowledge to become a professional mentor or coach expert. Coaching and Mentoring Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction Why Do We Need to Mentor People Why Do We Need to Mentor People Responsibilities of a Mentor Responsibilities of a Mentor Parameters to Assess Mentees Parameters to Assess Mentees Enhancing Mentees Performance Enhancing Mentees Performance Principles of Mentoring Process Principles of Mentoring Process Elements of Mentoring Process Elements of Mentoring Process Features of a Mentoring Process Features of a Mentoring Process How to Give Feedback How to Give Feedback Mentoring Different Types of People Mentoring Different Types of People How to Mentor People for Growth How to Mentor People for Growth Tools Used for Mentoring Tools Used for Mentoring Role of Learning & Development Role of Learning & Development Evaluation of Mentoring Process Evaluation of Mentoring Process Importance of Self Confidence Importance of Self Confidence Tips for Better Mentoring Tips for Better Mentoring Who should take this course? This comprehensive coaching and mentoring course is suitable for those who want to learn the art of mentoring people and the tools used for mentoring. It is ideal for those who want to take their career to the next level in the field of coaching and mentoring. Entry Requirements There are no academic entry requirements for this coaching & mentoring course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This coaching & mentoring course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Dive into the dynamic world of healthcare with the 'Level 5 Diploma in Health and Social Care Management.' This course, meticulously crafted, provides an in-depth understanding of the multifaceted nature of health and social care. Over fourteen comprehensive modules, students will explore everything from the foundational elements of health and social care, effective communication strategies, to the intricate details of legal and ethical practices within the sector. The curriculum is designed not just to inform but to transform, fostering a deep sense of responsibility and proficiency in future healthcare professionals. With a focus on promoting equality, diversity, and rights in healthcare settings, this course lays the groundwork for a career that is both challenging and immensely rewarding. Each module is a step towards excellence in healthcare management. Students will delve into the roles and responsibilities of a health and social care worker, understand the importance of safeguarding vulnerable individuals, and get acquainted with the economics and strategic marketing within the sector. The course goes beyond the basics, exploring advanced topics like managing finances and service delivery in health and social care. This comprehensive approach ensures that graduates are well-prepared to make a significant impact in their professional pursuits. Learning Outcomes Gain a thorough understanding of the roles, responsibilities, and ethical considerations in health and social care. Develop effective communication skills tailored to diverse healthcare settings. Acquire knowledge of safeguarding practices, prioritising the safety and well-being of vulnerable individuals. Understand the financial and marketing aspects unique to the health and social care sector. Master the management of service delivery, enhancing quality and efficiency in healthcare environments. Why choose this Level 5 Diploma in Health and Social Care Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Level 5 Diploma in Health and Social Care Management course for? Individuals aspiring to build a career in health and social care management. Current healthcare workers seeking to advance their knowledge and management skills. Those interested in understanding the legal and ethical aspects of healthcare. Professionals aiming to specialise in healthcare finance or marketing. Caregivers and social workers looking to enhance their qualifications and career prospects. Career path Healthcare Manager: £35,000 - £50,000 Social Care Policy Maker: £30,000 - £45,000 Caregiver Coordinator: £25,000 - £40,000 Healthcare Marketing Specialist: £28,000 - £45,000 Financial Planner for Health Services: £32,000 - £48,000 Quality and Compliance Officer in Healthcare: £27,000 - £42,000 Prerequisites This Level 5 Diploma in Health and Social Care Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01. Introduction to Health and Social Care Introduction to Health and Social Care 00:16:00 Module 02: Communication and its Relevance Communication and its Relevance 00:41:00 Module 03: Rights and Responsibilities as a Health and Social Care Worker Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Module 04: Role as A Caregiver and Healthcare Professional Role as A Caregiver and Healthcare Professional 00:23:00 Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Module 06: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:20:00 Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Module 09: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:49:00 Module 10: Health and Safety Responsibilities Health and Safety Responsibilities 00:51:00 Module 11 : The Economics of Healthcare The Economics of Healthcare 00:11:00 Module 12: Strategic Marketing for Health and Social Care Strategic Marketing for Health and Social Care 00:09:00 Module 13: Managing Finance in Health and Social Care Managing Finance in Health and Social Care 00:21:00 Module 14: Managing Service Delivery in Health and Social Care Managing Service Delivery in Health and Social Care 00:11:00 Assignment Assignment - Level 5 Diploma in Health and Social Care Management 00:00:00

Want to work in transcription, virtual assistance, or admin support? The Transcription: Audio Typing: 8-in-1 Premium Online Courses Bundle gives you all the skills employers are looking for — especially in remote work, legal, medical, and publishing sectors. Courses included: Audio Typing ESOL Creative Writing Documents Control Touch Typing Communication Skills Problem Solving Public Speaking 🚨 FOMO alert: Transcription roles are competitive — applicants with audio typing and touch typing credentials rise to the top. 💰 Big value alert: 8 powerhouse skills, 1 affordable bundle. ⭐ Learner-loved — Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description Start with the essential: audio typing. Whether for medical dictations, legal notes, or content creation, audio typing is the #1 skill transcription employers look for. Trained audio typing professionals have a huge hiring edge. Next, ESOL. Transcription and communication roles often support diverse clients, so having ESOL knowledge makes you flexible, clear, and globally employable. For content-focused roles, creative writing is your secret weapon. Whether you’re working in publishing, transcription, or copy editing, having creative writing skills makes your output compelling and polished. Administrative precision is a must, and that’s where documents control comes in. Employers want people who can handle documents control in healthcare, law, and government settings. It’s a high-trust skill. Speed matters. That’s why touch typing remains an in-demand standard. Efficient touch typing allows you to meet deadlines, take dictations, and manage large volumes of data — and hiring managers know it. Good communication isn’t optional — it’s expected. Whether verbal or written, communication skills help you transcribe accurately, collaborate with clients, and resolve issues fast. You’ll also face challenges. That’s why problem solving is vital. People who can approach complex audio files, tight deadlines, or client issues with strong problem solving are more likely to get — and keep — the job. Finally, public speaking might not sound transcription-related, but it shows confidence, clarity, and verbal precision — which all translate to better writing and communication skills. With this powerful stack — audio typing, ESOL, creative writing, documents control, touch typing, communication skills, problem solving, and public speaking — you’re ready for hire. ❓FAQ Q: What jobs can this help with? A: Transcriptionist, virtual assistant, editor, content creator, admin, and more. Q: Do I need a degree? A: Not at all. Employers want skills — and this bundle delivers. Q: Will I receive certificates? A: Yes, one for each of the 8 courses. And you're backed by Compete High's 4.8 on 'Reviews.io' and 4.3 on Trustpilot.

Counselling and Psychology is an advanced-level diploma course that analyzes and researches the responsibilities and duties of a professional psychiatrist. Do you have an interest in psychology and counselling? This course covers everything you need to know about this course and making a career out of it. Our expertly designed Counselling and Psychology course is here to solve all of your problems at once. Students can confidently learn all the necessary skills to join the psychology & counselling industry. It is a demanding profession, with the average salary of a Psychologist in the UK around 55,000 GBP. This qualification enables you to pursue a rewarding career in a rapidly growing counselling and psychology sector. The Counselling and Psychology course was designed by expert instructors, industry-standard to guide you in the right direction and take a step on your career journey. This Counselling & Psychology course is ideal for those who are new to this profession and who want to increase their skills and knowledge. It covers the fundamentals of psychotherapy, as well as how to conduct online sessions. Explore the increasingly important role of the professional counselor and psychiatric. Discover why qualified counselors and psychiatrists are in higher demand and start working toward a rewarding profession for life. This bundle Counselling and Psychology course is an excellent medium if you want to improve your skills and understanding; it is one of the most popular courses. Through this Counselling and Psychology bundle course, you will gain a complete and informative understanding of Psychology and Counselling. Learn how to assist people in dealing with personal and professional challenges. There are numerous opportunities to work in well-established institutions and companies. Our Counselling and Psychology course will also help you to learn about potential psychotherapy clients and become familiar with the different types of psychotherapy, including Cognitive Behavioural Therapy (CBT). It covers how to conduct the first therapy session and counselling, form positive therapeutic relationships with your clients, and work with families, children, and groups, all with step-by-step instructions. Learning Outcomes After completing this course, the learner will be able to: Gain a thorough understanding of counselling. Understand the therapeutic relationship. Gain in-depth knowledge about positive psychology. Understand psychoanalytic therapy. Understand person‐Centred therapy. Understand Adlerian therapy. Understand psychoanalytic therapy. Understand Gestalt Therapy & cognitive‐behaviour therapy. Understand family therapy & feminist therapy. Why Choose Diploma in Counselling and Psychology Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Counselling and Psychology Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Counselling and Psychology course. **Courses are included in this Bundle Course Course 01: Counselling and Psychology Course 02: Level 1 Certificate in Well-being Course 03: Level 2 Award in Suicide Awareness Course 04: Level 2 Certificate in Understanding Working in the Health Sector Course 05: Level 2 Certificate in Awareness of Mental Health Problems Course 06: Level 5 Diploma in Medical & Clinical Administration Course 07: Adult Nursing Training Course 08: Introduction to Psychotherapy Course 09: Ambulance Care Assistant Course 10: Diploma in Nurse Prescribing Course 11: Social Worker: Social Work Diploma ***Others Included of Counselling and Psychology Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Counselling and Psychology course] This Counselling and Psychology course can help you improve your reputation. You can tell the difference from the first lesson. This includes all of the teachings that you can easily understand and apply to your abilities. Individuals attempting to make a career in this field of psychology will benefit from this course's understanding of the fundamentals and comprehensive education. Whether you are new to this field or want to improve your skills and have a successful career, our course can help you get there. This course covers all relevant topics. We are committed to providing you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Counselling and Psychology course was created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. We leave no stone unturned, and whether you are ready to take this Counselling and Psychology course in your career or simply want to improve your current skills, we will assist you every step of the way. When you study for a qualification online, you have complete control over your study schedule; there are no time-consuming classes to attend or long commutes to endure. The skills you learn here could lead to a lifelong career in counselling and psychology by which you can help those who are in need while also feeling proud of your accomplishments. Pursue your goals by enrolling in our course Counselling and Psychology now and gain the knowledge, skills, and information you need to advance your career. This course will help you empower yourself with the skills you need to get your ideal job. Detailed course curriculum of the Counselling and Psychology Course: Module 1: Introduction: Toward an Integrative Approach in Counselling Introduction Historical Background Integration I: Counselling in Positive Psychology Integration II: Counselling in Multicultural Populations Module 2: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths What is Positive Empathetic Rapport? Understand Clients' Strengths and Characters Positive Empathetic Rapport in a Multicultural Context Module 3: Powered by Struggles and Strengths Current Counselling Theories: Are They Enough? What is Missing from the Current Theories? Positive Psychology: A New Blood to the Field? Module 4: Positive Psychology in Counselling: What is It? Definition of Positive Psychology Historical Context Theoretical Principles Limitations of Positive Psychology Positive Psychology for Multicultural Population Module 5: Psychoanalytic Therapy Historical Context Theoretical Principles An Integration: Positive Psychology and Psychoanalytic Therapy Multiculturalism the Integration Module 6: Adlerian Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Adlerian Therapy Multiculturalism the Integration Module 7: Existential Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Existential Therapy Multiculturalism the Integration Module 8: Person‐Centred Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Person‐Centred Therapy Multiculturalism the Integration Module 9: Gestalt Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Gestalt Therapy Multiculturalism the Integration Module 10: Behaviour Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Behaviour Therapy Multiculturalism the Integration Module 11: Cognitive‐Behaviour Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Cognitive‐Behaviour Therapy Multiculturalism the Integration Module 12: Reality Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Reality Therapy Multiculturalism the Integration Module 13: Feminist Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Feminist Therapy Multiculturalism the Integration Module 14: Family Therapy Historical Context Theoretical Principles An Integration: Positive Psychology and Family Therapy Multiculturalism the Integration ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Level 2 Award in Suicide Awareness*** Module 01: Understanding Suicide ------------------- ***Level 2 Certificate in Awareness of Mental Health Problems*** Module 01: Understanding Mental Health Module 02: Understanding Stress Module 03: Understanding Anxiety Module 04: Understanding Phobias Module 05: Understanding Depression Module 06: Understanding Postnatal Depression Module 07: Understanding Bipolar Disorder Module 08: Understanding Schizophrenia Module 09: Understanding Dementia Module 10: Understanding Eating Disorders Module 11: Understanding Attention Deficit Hyperactivity Disorder Module 12: Understanding Obsessive-Compulsive Disorder - OCD Module 13: Understanding Post-Traumatic Stress Disorder - PTSD ------------------- ***Level 2 Certificate in Understanding Working in the Health Sector*** Module 01: Understand the Role of the Healthcare Worker Module 02: Communication Skills for Working in the Health Sector Module 03: Personal Development in the Health Sector Module 04: Health, Safety and Security in the Health Sector Module 05: Understand Quality Standards in the Health Sector Module 06: Equality and Diversity in the Health Sector ------------------- ***Level 5 Diploma in Medical & Clinical Administration*** ------------------- ***Introduction to Psychotherapy*** ------------------- ***Social Worker: Social Work Diploma*** ------------------- ***Ambulance Care Assistant*** ------------------- ***Adult Nursing Training*** ------------------- ***Diploma in Nurse Prescribing*** ------------------- Assessment Method After completing each module of the Counselling and Psychology, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Counselling and Psychology course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Counselling and Psychology course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements There are no specific requirements for this Counselling and Psychology course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Counselling and Psychology course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Counselling and Psychology course, candidates may pursue careers such as: Operating Own Counselling Practice Careers Counsellor or Adviser Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate of completion Digital certificate - Included

Unlock your potential with the Interior Designer: 8-in-1 Premium Online Courses Bundle, expertly designed for those looking to excel in the interior design, architecture, and property industries. This bundle combines essential skills in Interior Design, Architecture, Drawing, Quantity Surveying, Operations Management, Team Leader, Communication Skills, and Property Management—all the expertise employers demand. Don’t miss your chance to stand out and become hireable in competitive job markets. This comprehensive bundle delivers exceptional value for money and equips you with real-world skills to elevate your career. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot, showcasing learner satisfaction and trust. Description Become a highly qualified professional by mastering Interior Design and Architecture, the foundations for creating innovative and practical spaces. Develop precision with Drawing skills and financial insight with Quantity Surveying. Gain leadership capabilities through Team Leader training, and optimize project delivery with Operations Management expertise. Enhance your interpersonal effectiveness with Communication Skills, crucial for client and team collaboration. Round out your knowledge with Property Management, vital for managing residential and commercial spaces efficiently. This bundle is a powerful tool for anyone aiming to launch or advance their career in interior design and related sectors. FAQ Q: Who is this bundle designed for? A: Aspiring interior designers, project managers, and property professionals. Q: Do I receive certification? A: Yes, certificates are awarded upon course completion. Q: How do Operations Management skills help interior designers? A: They enable you to manage timelines, budgets, and resources effectively. Q: Why are Communication Skills important in this field? A: Clear communication ensures successful collaboration with clients and contractors.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Freelancing for Designers and Developers course is a complete guide to freelancing which will be extremely beneficial for starting a career as a freelancer. In this course, you will learn how to discover your best skills as a freelancer. Additionally, you will successfully get projects on freelancing platforms. Enhance the skills which will give you a maximum advantage and help to boost your freelancing career. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module: 01 Promo - Freelancing for Designers and Developers 00:02:00 Level Of Skills Updated 00:10:00 Communication Skills 00:09:00 Speed Of Response 00:09:00 Presenting Your Work 00:06:00 Professional Behavior 00:06:00 Proper-deliverables 00:10:00 Awards and certifications 00:05:00 Breadth Of Skills Skillsets 00:11:00 Why Specialist 00:03:00 Module: 02 Freelance Accepting Projects 00:08:00 Pricing Yourself 00:06:00 Time Manage for Freelancers 00:08:00 Freelance Portfolio 00:09:00 Work Life Balance 00:08:00 No Job Season 00:05:00 Module: 03 Writing Job Application 00:05:00 Job Selection 00:08:00 Job Application Automation 00:05:00 Choosing Right Client 00:10:00 Building Trust With Clients 00:05:00 Pricing Strategies 00:10:00 Winning Proposals 00:10:00 Freelancer Profile 00:11:00 Win-clients-with perfect cover letter 00:06:00 How To Communicate better with clients-new 00:02:00 Module: 04 Categories Of Freelance Websites 00:07:00 Most Popular Freelance Websites 00:08:00 Gigs Websites 00:03:00 Competition Websites 00:03:00 Craiglist 00:03:00 Job Boards 00:03:00 Startup Jobs 00:04:00 Small Task Websites 00:03:00 Cheating The Freelance System 00:06:00 Module: 05 Invoicing Apps 00:12:00 Time Tracking Mac Only Improved 00:07:00 Collaboration Apps 00:15:00 Video Conferencing Tools 00:04:00 Productivity Apps 00:07:00 Time Tracking Apps 00:17:00 Assignment Assignment - Freelancing for Designers and Developers 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Plumbing is a system of pipes and fixtures installed in a building for the distribution of potable water and the removal of waterborne wastes. Plumbing is usually distinguished from water and sewage systems, which serve a group of buildings or a city. Plumbers are skilled professionals who install and maintain piping and water systems in residential and commercial buildings. Do you want to start a plumbing career or advance your plumbing skills? Then this Professional Plumbing Course will provide you with a solid foundation to become a confident plumber and develop more advanced skills, whether you are self-taught and want to fill in the gaps for improved efficiency and productivity. Our Professional Plumbing Course will teach you the fundamental skills and knowledge needed to advance your career as a professional plumber. This Professional Plumbing Courseis ideal for both newcomers and those with prior experience as plumbers. This course will give you the skills and experience you need for the job. This comprehensiveProfessional Plumbing Course is designed to get you started in the plumbing industry. This course will give you a competitive advantage in your career, allowing you to distinguish yourself from other applicants and employees. This Professional Plumbing Course is one of the most popular courses for improving your skills and understanding. The Professional Plumbing Course covers all of the most recent topics to keep you up to date on all of the necessary information. This excellent course covers basic to advanced relevant topics, allowing you to improve your skills. We will walk you through the fundamentals of this course. This Professional Plumbing Course will teach you how to perform and assist unresponsive casualties. You will also learn how to handle common problems that require basic maintenance. By the end of this Professional Plumbing Course, you will be more productive at your job. The Professional Plumbing Course will help you to identify the tools, equipment, and materials used or applied in plumbing. Moreover, this course will also teach you the purpose of the materials and how to use them to increase productivity and decrease inefficiency. In this masterfully designed course, you will also receive easy-to-digest modules and learning materials, allowing you to stand out in your future career. Furthermore, the relevant skills you will gain after completing this Professional Plumbing Course will add value to your resume. This Professional Plumbing Course can help you improve your reputation. You can tell the difference from the first lesson. This includes all of the teachings that you can easily understand and apply to your abilities. Individuals attempting to make a career in this field of plumbing will benefit from this course's understanding of the fundamentals and comprehensive education. We are committed to providing you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Professional Plumbing Coursehas been created in collaboration with experts and mentors to help you learn quickly and efficiently. Enrol in our Professional Plumbing Course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your professional development. Our Professional Plumbing Course will help you arm yourself with the qualities you need to work towards your dream job. Learning Outcomes After completing this Professional Plumbing Course you will be able to learn about: An overview of Plumbing Understand about Plumbing Terminologies Know about Water supply. Learn about the Materials/Equipment of Plumbing. Why Choose Professional Plumbing Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Main Course: Professional Plumbing GIFT COURSES: Course 01: Level 4 Time Management Course 02: Communication Skills Other Benefits of Professional Plumbing Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam Expert Tutor Support [ Note: Free PDF certificate as soon as completing the Professional Plumbing course] Course Curriculum of the Professional Plumbing Module 01: Introduction to Plumbing Module 02: Plumbing Terminologies Module 03: Water supply Module 04: Materials/Equipment Assessment Method After completing each module of the Professional Plumbing Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Professional Plumbing course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This comprehensive professional plumbing course is ideal for anyone looking to advance their career or improve their job prospects in the plumbing industry. Requirements There are no specific requirements for this Professional Plumbing Course because it does not require any advanced knowledge or skills. Career path This professional plumbing course opens a new door for you to enter the relevant job market and also gives you the opportunity to gain in-depth knowledge as well as the necessary skills to flourish in no time. You will also be able to add your new skills to your CV, which will help you advance in your career and become more competitive in your chosen industry.