4891 Communication Skills courses in Wetherby delivered Online

Are you looking to enhance your employees' abilities and skills in Coaching & Mentoring? If yes, then you have come to the right place. Our comprehensive Coaching & Mentoring course at Compliance Central is designed to help your team produce the best possible outcomes by mastering the essential Coaching & Mentoring skills. Whether your employees are new to Coaching & Mentoring or already working in the field, this course will provide them with the necessary knowledge and skillsets to excel. Why Employee Training Matters: Boost Productivity: Well-trained employees work more efficiently, driving productivity in all areas. Increase Employee Morale: Invest in your employees' growth, leading to a positive work environment and higher retention rates. Stay Ahead of Competitors: Equip your workforce with the latest skills and knowledge to outshine the competition. Ensure Compliance and Safety: Specialised training keeps your business compliant and your workplace safe. Improve Customer Satisfaction: Well-trained staff deliver exceptional service, building loyal customer relationships. Why Choose Us? Expert-Developed Training: Industry professionals have developed valuable insights and helpful learning. Flexible Learning: Online Coaching & Mentoring course allows employees to learn at their own pace. Ongoing Support: Dedicated Coaching & Mentoring experts are available to guide your employees throughout the training process. Certificates of Achievement: Recognise your employees' commitment with CPD Certified certificates. Employer Dashboard: Easily track employee Coaching & Mentoring progress in our user-friendly dashboard. Empower Your Workforce Today! Invest in your company's future success. Join us to start your employees' Coaching & Mentoring training and watch your business thrive. Compliance Central - Empowering Businesses Through Knowledge Empower Your Business with Comprehensive Employee Training! At Compliance Central, we understand that well-trained employees are the backbone of successful organisations. Elevate your workforce and propel your business forward with our tailored online training programs. Course Curriculum Breakdown: Coaching and Mentoring:- Module 01: Introduction to Coaching and Mentoring Module 02: Coaching and Mentoring: Objectives & Processes Module 03: Ethical Aspects of Coaching and Mentoring Module 04: Coaching and Mentoring Models Module 05: Effective Communication Skills Module 06: Personal Skills Module 07: Management Skills Module 08: Functional Skills Our Coaching & Mentoring course starts with the fundamentals and gradually progresses to cover advanced topics, making each lesson intuitive and easy to understand. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Coaching & Mentoring course is ideal for new professionals looking to thrive in the Coaching & Mentoring field. Requirements Enrolling in this Coaching & Mentoring course only requires a basic understanding of the English language and an internet connection. Career path Completing the Coaching & Mentoring course will enhance your employees' knowledge and confidence. Career Coach: £25,000 to £50,000 per year Mentoring Program Manager: £30,000 to £55,000 per year Corporate Trainer: £28,000 to £45,000 per year Youth Mentor: £20,000 to £35,000 per year Executive Coach: £40,000 to £70,000 per year Learning and Development Specialist: £25,000 to £45,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

In the bustling corporate landscape, a professional's ability to convey ideas, influence decisions, and foster collaboration has never been more vital. The course 'Communication and Organisational Skills' serves as your compass to navigate through the maze of modern-day business communication. Delving deep into varied communication paradigms, from business liaisons to the nuances of electronic exchanges, the curriculum is meticulously designed to sharpen your understanding. Further, in a world where visuals speak louder than words, grasp the artistry of communicating with graphics. To top it all, discern the dynamics of supporting managerial roles to augment the synergy between subordinates and supervisors. Learning Outcomes of Communication and Organisational Skills course Master diverse methodologies in business communication. Discern the distinction and applications of verbal and non-verbal interactions. Craft impactful written content tailored for business audiences. Utilise electronic mediums to optimise communication efficacy. Implement graphic tools to enhance message clarity and engagement.   Video Playerhttps://studyhub.org.uk/wp-content/uploads/2021/04/Communication-and-Organisational-Skills.mp400:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. Why buy this Communication and Organisational Skills? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Communication and Organisational Skills Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Communication and Organisational Skills course for? Individuals aiming to fortify their communication prowess in the corporate realm. Managers and leaders seeking to bolster team collaboration and efficiency. Job aspirants desiring a competitive edge in the employment market. Business owners wishing to streamline internal and external communications. Visual designers and creators targeting to incorporate communication strategies in their craft. Career path Business Communication Specialist: £35,000 - £50,000 per annum Corporate Trainer: £28,000 - £42,000 per annum Technical Writer: £30,000 - £45,000 per annum Digital Communication Manager: £40,000 - £60,000 per annum Graphic Designer: £25,000 - £40,000 per annum Executive Assistant: £30,000 - £45,000 per annum Prerequisites This Communication and Organisational Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication and Organisational Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Module 02: Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Module 03: Written Communication Written Communication 00:13:00 Module 04: Electronic Communication Electronic Communication 00:19:00 Module 05: Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Module 06: Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Mock Exam Mock Exam - Communication and Organisational Skills 00:20:00 Final Exam Final Exam - Communication and Organisational Skills 00:20:00

Are you looking to enhance your Equality & Diversity in Workplace skills? If yes, then you have come to the right place. Our comprehensive course on Equality & Diversity in Workplace will assist you in producing the best possible outcome by mastering the Equality & Diversity in Workplace skills. The Equality & Diversity in Workplace course is for those who want to be successful. In the Equality & Diversity in Workplace course, you will learn the essential knowledge needed to become well versed in Equality & Diversity in Workplace. Our Equality & Diversity in Workplace course starts with the basics of Equality & Diversity in Workplace and gradually progresses towards advanced topics. Therefore, each lesson of this Equality & Diversity in Workplace course is intuitive and easy to understand. Why would you choose the Equality & Diversity in Workplace course from Compliance Central: Lifetime access to Equality & Diversity in Workplace course materials Full tutor support is available from Monday to Friday with the Equality & Diversity in Workplace course Learn Equality & Diversity in Workplace skills at your own pace from the comfort of your home Gain a complete understanding of Equality & Diversity in Workplace course Accessible, informative Equality & Diversity in Workplace learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Equality & Diversity in Workplace Study Equality & Diversity in Workplace in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Equality & Diversity in Workplace Course Equality & Diversity in Workplace Curriculum Breakdown of the Equality & Diversity in Workplace Course Understanding Diversity Understanding Stereotypes Breaking Down the BarriersVerbal Communication Skills Non-Verbal Communication Skills Being Proactive Coping with Discrimination Dealing with Diversity Complaints as a Person Dealing with Diversity Complaints as a Manager Dealing with Diversity Complaints as an Organization CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality & Diversity in Workplace course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Equality & Diversity in Workplace. It is also great for professionals who are already working in Equality & Diversity in Workplace and want to get promoted at work. Requirements To enrol in this Equality & Diversity in Workplace course, all you need is a basic understanding of the English Language and an internet connection. Career path The Equality & Diversity in Workplace course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Equality & Diversity in Workplace. Equality and Diversity Officer: £25,000 to £40,000 per year Human Resources (HR) Manager: £30,000 to £60,000 per year Diversity Consultant: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Explore endless possibilities and achieve tangible results with our wide range of online courses, prepared to suit every interest and skill level. Each course is thoughtfully designed for flexibility and useful application, ensuring you can learn and grow at your own pace from anywhere and transform your talents to accomplish your goals.  Whether you're advancing your career, pursuing a passion, or seeking new opportunities, our courses will assist you in reaching your goals. Join us today and take the next step in your personal and professional journey with confidence and convenience. Start shaping your future now.  This 20-in-1 Ultimate Daycare Teacher bundle consists of the following Courses: Course 01: Paediatric First Aid Level 3 Course 02: Paediatric Care Course 03: Paediatric Vaccination Course 04: Advanced Safeguarding Children (Level 2 Safeguarding) Course 05: Safeguarding Children Level 3 Course 06: Early Childhood: Child Care Course 07: Social and Emotional Development for Early Childhood Course 08: Montessori and Waldorf Approaches for Early Childhood Course 09: SENCO - Special Educational Needs Coordination Course Course 10: Child Neglect Awareness Certificate Course Course 11: Child Development and Care Course 12: Childcare and Nutrition Course 13: Child and Adolescent Mental Health Course 14: Child Psychology Diploma Course 15: Children and Adolescents Counselling Diploma Course 16: Mental Health Care Training - MCA & DOLS Course 17: CBT for Children and Adults with Role Playing Course 18: Basic Life Support Course 19: Child Language Disorder (CLD) Course 20: Autism Diploma Additionally, you will get 5 other career-guided courses in this Daycare Teacher bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and enroll in this daycare teacher bundle with Apex Learning to acquire the skills and aptitude to outshine all your peers. Learning Outcomes of Daycare Teacher Bundle This career-oriented bundle will help you to Gain the ability to excel in the role of Daycare Teacher Know your responsibilities as a Daycare Teacher and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as a Daycare Teacher Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers CPD 250 CPD hours/points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Daycare Teacher bundle. Requirements This Daycare Teacher course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificate for the title course (Paediatric First Aid Level 3) for absolutely free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Office Manager is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Office Manager consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to Office Administration Introduction to Office Administration 00:15:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 03: Communication Skills Communication Skills 00:25:00 Module 04: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 01:25:00 Module 05: Organisational Skills Organisational Skills 01:16:00 Module 06: Conflict Management Conflict Management 00:15:00 Module 07: Stress Management Stress Management 00:17:00 Module 08: Time Management Time Management 00:38:00 Module 09: Professional Conduct and Ethics Professional Conduct and Ethics 00:08:00 Mock Exam Mock Exam - Office Manager 00:20:00 Final Exam Final Exam - Office Manager 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Sports Agent and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Sports Agent bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Sports Agent course that will enhance your skills and prepare you for the competitive job market. Also, our Sports Agent experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Sports Agent, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Sports Agent Bundle Consists of the following Premium courses: Course 01: Football/Sports Agent Course 02: English Law and Legal System Level 3 Course 03: Law and Contracts - Level 2 Course 04: Level 3- Public Relation Course Course 05: Stakeholder Management Course 06: Facilities Management Level 3 Course 07: Business Management Advanced Diploma Course 08: Investment Course 09: Basic Business Finance Course 10: Level 3 Tax Accounting Course 11: Effective Communication Skills Diploma Course 12: Team Management Course 13: Decision Making and Critical Thinking Course 14: Time Management Benefits you'll get choosing Apex Learning for this Sports Agent: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Sports Agent Bundle Course 01: Football/Sports Agent Introduction to Sports Agent Industry Duties and Functions of Sports Agent Characteristics, Types and Socio-Economic Aspects of Sports Agents Sports Agency Model and Regulations Representative Bodies and Brand Building Networking, Sponsorship and Required Skills Becoming a Sports Agent CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Agent bundle. Requirements Our Sports Agent is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

The unwavering soul of the Pharmacy Technician-a health guardian, an informational ray of light, and a vital ally in the pharmaceutical industry-resides in the beating heart of every drugstore.. Embark on a transformative journey with our Level 4 Diploma in Pharmacy Technician, where the alchemy of theory and practice intertwines to sculpt you into a master of Pharmacy Technician and pharmaceutical sciences. Delve into the labyrinthine corridors of pharmaceutical wisdom as you traverse through ten meticulously crafted modules of Level 4 Diploma in Pharmacy Technician course. Each module is a portal to enlightenment, offering a panoramic vista of the Pharmacy Technician's domain. From decoding pharmaceutical terminologies to mastering the art of patient counseling, every step you take resonates with the rhythm of your burgeoning expertise with our Level 4 Diploma in Pharmacy Technician course. Learning Outcomes: Grasp the fundamental principles of Pharmacy Technician's roles and responsibilities. Develop adept communication skills tailored for the pharmaceutical arena. Acquire proficiency in prescription processing and inventory management. Cultivate a nuanced understanding of health and safety protocols within pharmacies. Navigate the intricate landscape of dispensing methods and error mitigation strategies. Establish a robust foundation in standard operating procedures essential for pharmacy operations. Welcome to Level 4 Diploma in Pharmacy Technician! Get ready to embark on an exciting journey of learning and growth on Pharmacy Technician. Level 4 Diploma in Pharmacy Technician Module 1: Introduction to Pharmacy Assistant and Pharmacy Technician Module 2: Job Role of Pharmacy Technicians Module 3: Pharmacy Assistant Patient Counselling Guide Module 4: Communication in Pharmacy Settings Module 5: The Pharmacy Team and Practices Module 6: Prescription and Dispensing in Pharmacies Module 7: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 8: Inventory Control and Management in Pharmacies Module 9: Standard Operating Procedures (SOPs) Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 4 Diploma in Pharmacy Technician Who is this course for The Level 4 Diploma in Pharmacy Technician is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Pharmacy Technician like - Aspiring Pharmacy Technicians Pharmaceutical Assistants Healthcare Administrators Medical Office Assistants Clinical Research Associates Requirements Level 4 Diploma in Pharmacy Technician To enrol in this Level 4 Diploma in Pharmacy Techniciancourse, all you need is a basic understanding of the English Language and an internet connection. Career path Level 4 Diploma in Pharmacy Technician Career Paths: Pharmacy Technician: £20,000 - £35,000 per annum Pharmaceutical Assistant: £18,000 - £28,000 per annum Pharmacy Dispenser: £17,000 - £25,000 per annum Clinical Pharmacy Technician: £25,000 - £40,000 per annum Pharmacy Inventory Manager: £22,000 - £38,000 per annum Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price

Women in Healthcare Leadership Workshop Our Aims For This Workshop: Become clear about your leadership style and philosophy. Understanding how to navigate yourself and your team in a VUCA environment. How to communicate with presence and impact. Topic 1 Foundations For Effective Leadership Develop your leadership story – (know yourself) Your values, influences and leadership philosophy Clear vision and purpose as a leader Adapting style to suit the context Topic 2 Leading Through Rapid Change (Uncertainty) Exploring the VUCA environment (Volatile, Uncertain, Complex, Ambiguous) Understanding the psychological process of change Resilience and stress management Topic 3 Communication Skills For Influential Leaders How to prepare to be present so you have a presence Explore and understand your own innate communication style Importance of voice, pace, trust, and rapport THE FACILITATOR Ruth Sangale Ruth has 20 years HR and OD experience in the public and private sectors, leaving the NHS in 2012 to set up her own business “Enjoy Work” and specialise in Creative Leadership development and executive coaching. She works internationally coaching and running residential leadership programs for global organisations such as UNICEF, WHO, UN Women, and PLAN International and charitable NGOs in a range of countries including, Afghanistan, Brazil, India, Kenya, and Belize. In the UK she designs and delivers workshops for mostly the NHS, on topics such as career development, resilience and positive psychology, feedback skills, coaching skills for leaders and team development. She is an ICF-accredited coach and has an M Sc in Innovation, Creativity and Leadership. In her work she uses creative tools such as drama, visualization, drawing, mindfulness and storytelling to stimulate creative thinking and develop leadership capability. She has two daughters and in her free time loves hiking, climbing mountains and salsa dancing. THE PANEL Sam Foster - Chief Nursing Officer - Oxford University Teaching Hospitals Sam joined the Board of Oxford University Hospitals NHSFT in September 2017 as an experienced Chief Nurse who previously worked at the Heart of England NHS Foundation Trust where she held the role of Chief Nurse for four years. Sam has also worked in a number of Trusts in clinical, operational and educational roles. Sam's portfolio includes the professional leadership and education of over 5,000 Nurses, Midwives and AHPs. In addition to the Executive leadership of the Trust Facilities and PFI Services, she is accountable for the Estates and delivery of the capital program. Sam leads the Urgent Care program across the Oxfordshire system. Avey Bhatia - Chief Nursing Officer - Guys & St Thomas’ NHS Trust Avey Bhatia is Chief Nurse at Guy’s and St Thomas’ Trust. Avey returned to the Trust as Chief Nurse in November 2020, having trained as a critical care nurse at St Thomas’ in the early part of her career. Avey qualified in 1991 and her clinical experience includes theatres, general intensive care, coronary care and cardiothoracic nursing. She held various staff nurse and sister posts at hospitals in London before becoming Chief Nurse and Director of Infection Prevention and Control at St George's University Hospitals NHS Foundation Trust in 2017.  Avey holds a postgraduate diploma in health services management and a Masters in Public Administration. She is also the Trust’s Director of Patient Experience, and the executive lead for adults’ and children’s safeguarding, and for infection, prevention and control. Beyond Guy’s and St Thomas’, Avey is Vice President for the Florence Nightingale Foundation and Honorary Vice President of The Nightingale Fellowship. She is a Trustee for the St John of Jerusalem Eye Hospital Group.  Caroline Alexander CBE - Group Chief Nurse - Barts NHS Trust Caroline graduated as a nurse in 1987 from Edinburgh University (BSc/RGN) and has an MSc in Nursing Studies from South Bank University (2001). From 1987 to 1993 she specialised in nursing older people in Edinburgh and then London at Guy’s Hospital as a ward sister. Caroline then worked for the Foundation of Nursing Studies for three years supporting nurses to use research in practice. In 1998 Caroline returned to the NHS and worked in Tower Hamlets in a range of roles within older people’s services. In 2005, Caroline took up her first Director post, as Director of Nursing and Therapies within Tower Hamlets PCT. With the clustering of PCTs in London in 2011, she took on the Director of Nursing and Quality within NHS East London and the City initially and then within NHS North East London when the clusters merged in 2012. until she joined NHS England as Regional Chief Nurse for London in April 2013. Caroline took up her current role of Chief Nurse for Barts Health in March 2016. Caroline was a 2008 Florence Nightingale Leadership Scholar and has been awarded Honorary Doctorates from City, University of London in 2017, Middlesex University in 2018 and University of East London in 2021. She is a Trustee of the Foundation of Nursing Studies. In 2020 she was made a CBE in the Queen’s Birthday Honours. Who will attend? Emerging Leaders looking to step into management roles Current Leaders looking to progress into senior management roles This workshop is open to any woman who works in health care and wants to take her next step in their career; women include trans women and non-binary people who are comfortable in a female-centered group. Group Rate Discounts 2-3 people, 7% discount 4+ people, 20% discount We have two group rates which you can take advantage of depending on the size of the group you wish to book: Option 1️⃣ Groups between 2 & 3 are eligible for the 7% Discount. Please use this code at checkout: GROUP 2+  Option 2️⃣ For groups of over 4+ attendees, the eligible discount is 20%. Please use this code at checkout: GROUP 4+  Where do I add the discount code? 

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00