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4954 Communication Skills courses in Garforth delivered Online

Phone-Based Customer Service Part - 2

By iStudy UK

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation. Learning Outcome Familiarise with building rapport over the phone Understand aspects of phone etiquette Gain in-depth knowledge of the inbound and outbound calls Deepen your understanding of active listening and managing tough callers How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £223,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 2 Module 01: Aspects of Phone Etiquette 00:31:00 Module 02: Building Rapport Over the Phone 00:24:00 Module 03: Inbound and Outbound Calls 00:16:00 Module 04: Active Listening and Managing Tough Callers 00:28:00 Assignment Assignment - Phone-Based Customer Service Part - 2 00:00:00

Phone-Based Customer Service Part - 2
Delivered Online On Demand1 hour 39 minutes
£25

Foster Care Training Course

4.9(27)

By Apex Learning

Course Overview: The global demand for qualified foster carers is on an upward trajectory, with an estimated 8 million children living in institutions and alternative care, according to UNICEF. The Foster Care Training Course is designed to encompass the full spectrum of foster care knowledge and skills, aligning with the increasing global demand for proficient foster carers.The course curriculum is systematically segmented into eight comprehensive modules, ensuring a structured learning journey for prospective foster carers. The 'Introduction to Foster Care' lays the foundational understanding of the field, followed by an in-depth exploration of 'Foster Care - Definition and Types.' The following modules delve into the pivotal role of foster carers, necessary fostering skills and requirements, the process of becoming a foster carer, intricacies of foster care allowances and payments, essential fostering laws and regulations, and the profound impact of promoting on the foster family.Enrol in the Foster Care Training Course today and embark on a rewarding journey of making a positive impact in the lives of children and adolescents in need. Key Features of the Course: Key features of the course: Accredited & 24/7 learning assistance Self-paced online learning Interactive quizzes and assessments Certificate of completion Who is This Course For? This course is for individuals interested in foster care and making a positive impact on the lives of vulnerable children. It suits aspiring foster carers, current foster carers, professionals in related fields, and those passionate about helping others. What You Will Learn: The Foster Care Training Course offers a comprehensive learning experience through eight modules. You will gain an understanding of the importance of foster care, its historical context, and current challenges. You will explore different types of foster care placements, the vital role of foster careers, and effective communication strategies. The course covers essential skills, legal considerations, and risk assessment. You will learn about becoming a foster carer, available support, and financial aspects. The course also delves into fostering laws, regulations, and the impact of fostering on the foster family, including strategies for well-being and self-care. Throughout the course, you will develop the necessary knowledge and skills to excel in foster care and positively impact children's lives. Why Enrol in This Course: Top-Reviewed Course: Our Foster Care Training Course has received rave reviews from past participants who have significantly benefited from its comprehensive content and practical insights. Recently Updated: The course content is regularly updated to ensure it remains current and reflects the latest developments in foster care practices and policies. Develop Course-Related Skills: By enrolling in this course, you will develop vital skills such as effective communication, risk assessment, and understanding of legal frameworks in foster care. Make a Positive Impact: Fostering is a rewarding and impactful vocation, and this course equips you with the knowledge and skills to make a difference in the lives of vulnerable children. Requirements: There are no specific prerequisites for enrolling in the Foster Care Training Course. A passion for helping children, a willingness to learn, and a pc with an internet connection are all you need to embark on this transformative journey. Career Path: Upon completing the Foster Care Training Course, you will be equipped with the skills and knowledge for various roles within the field of foster care. Potential career paths include: Foster Carer: £18,000 - £30,000 per annum Foster Care Supervisor: £25,000 - £35,000 per annum Foster Care Recruiter: £25,000 - £35,000 per annum Foster Care Trainer: £25,000 - £35,000 per annum Foster Care Case Manager: £30,000 - £40,000 per annum Foster Care Advocate: £30,000 - £40,000 per annum Social Worker (with foster care specialisation): £30,000 - £45,000 per annum Certification: Upon completing the course, you will receive a CPD certificate demonstrating your knowledge and skills in foster care. This certificate can enhance your resume, portfolio, or online profile. Course Curriculum 1 sections • 8 lectures • 01:49:00 total length •Module 01: Introduction to Foster Care: 00:05:00 •Module 02: Foster Care-Definition and Types: 00:14:00 •Module 03: Role of Foster Careers: 00:12:00 •Module 04: Fostering Skills and Requirements: 00:09:00 •Module 05: Becoming a Foster Carer: 00:25:00 •Module 06: Foster Care Allowances and Payments: 00:12:00 •Module 07: Fostering Laws and Regulations: 00:21:00 •Module 08: The Impact of Fostering on the Foster Family: 00:11:00

Foster Care Training Course
Delivered Online On Demand1 hour 49 minutes
£12

Social Media Strategist Training

4.9(27)

By Apex Learning

Course Overview: !-- wp:paragraph --> Approximately 4.48 billion people are actively using social media, which is projected to continue rising. Throughout this Social Media Strategist Training course, learners will delve deep into topics ranging from the foundational understanding of social media to the analytical tools that guide strategic decisions. The utilisation of social media platforms has undoubtedly transformed how businesses interact with their clientele. With over 90% of millennials and 77% of Generation X being active social media users, the necessity to hone one's skills in social media strategy is glaringly evident. This course embraces the significance of social media growth. It delves deeply into conducting market analysis, understanding corporate culture in the social media context, and myriad other areas that form the crux of becoming a proficient social media strategist. Enrol in the "Social Media Strategist Training" today, and take a monumental step towards becoming a sought-after professional in the industry. Key Features of the Course: !-- wp:list --> Earn a recognised CPD certificate upon completion Enjoy 24/7 learning assistance to facilitate your education journey Access to exciting learning materials designed by experts in the field Flexible learning schedule, allowing for a balanced approach to study and work Who is This Course For? This Social Media Strategist Training course is particularly beneficial for marketing professionals, business owners, communication specialists, and individuals keen on forging a career in the social media space who aim to deepen their knowledge and expertise in social media strategies. Learning Outcome Upon completing this Social Media Strategist Training course, you will be adept in: Identifying and utilising various social media platforms effectively Conducting thorough market analysis to guide social media strategies Developing content that resonates with your target audience Understanding and implementing social media policies and guidelines Analysing social media metrics to measure the success of your campaigns Employing social media tools and software for optimised project management Maintaining voice consistency across various social media platforms Effectively handling online and personal interactions in a business context Why Enrol in This Course: Enrol in this top-reviewed and recently updated course to equip yourself with trending skills necessary for crafting compelling social media strategies. Requirements: Prospective learners should have a basic understanding of digital platforms and an eagerness to delve into social media strategy. Career Path: Upon completion of the Social Media Strategist Training course, learners can pursue the following professions, among others in the UK: Social Media Manager - £35,000 per annum Content Strategist - £40,000 per annum Digital Marketing Specialist - £32,000 per annum Social Media Analyst - £27,000 per annum Community Manager - £30,000 per annum Brand Marketing Manager - £45,000 per annum SEO and SEM Specialist - £35,000 per annum Certification: Upon successfully completing the Social Media Strategist Training course, learners will be awarded a recognised CPD certificate, showcasing their proficiency in social media strategy. Course Curriculum 13 sections • 25 lectures • 13:09:00 total length •What is Social Media: 00:18:00 •The Growth of Social Media: 00:10:00 •Conducting Market Analysis: 00:16:00 •Auditing Social Media: 00:26:00 •Corporate Culture and Social Media: 00:12:00 •Social Media Goals vs. Business Goals: 00:10:00 •Types of Social Media Platforms: 00:08:00 •The Social Media Policy: 00:40:00 •Creative Commons: 00:21:00 •Brand Marketing: 00:27:00 •Keyword Selection: 00:17:00 •Content Marketing on Social Media: 00:26:00 •Content Development: 00:23:00 •Understanding the Popular Platforms: 03:35:00 •Traditional Website Advertising: 00:37:00 •Social Media Documentation and Schedules: 00:29:00 •Project Management Software: 00:39:00 •The Community Manager Role: 00:26:00 •Importance of Voice Consistency: 00:30:00 •Organizational Customer Servicen: 00:28:00 •Social Media Triage: 00:14:00 •Online versus Personal Interactions: 00:26:00 •Social Media Analytics: 00:27:00 •Goal Value: 00:43:00 •The Social Media Strategist Career: 00:21:00

Social Media Strategist Training
Delivered Online On Demand13 hours 9 minutes
£12

Freelance Copywriter Training

5.0(1)

By Course Gate

Unlock the potential of freelance copywriting with our comprehensive Freelance Copywriter Training. From mastering essential skills to closing deals and targeting lucrative niches, this course equips you for success in the competitive world of copywriting. Ideal for aspiring freelancers and professionals seeking to enhance their copywriting prowess.

Freelance Copywriter Training
Delivered Online On Demand2 hours 18 minutes
£11.99

The Art of Story Selling: How to Sell with a Story

5.0(1)

By Course Gate

Close more deals! Learn how to craft captivating stories that resonate with customers and boost sales. This course explores storytelling techniques to take your sales skills to the next level. Enrol now!

The Art of Story Selling:  How to Sell with a Story
Delivered Online On Demand48 minutes
£11.99

Learn the Fundamentals of Microsoft SharePoint

4.9(27)

By Apex Learning

Flash Sale | CPD Certified | Free Assessment | 24/7 Tutor Support | Lifetime Access

Learn the Fundamentals of Microsoft SharePoint
Delivered Online On Demand53 minutes
£12

Advanced Selling Skills

4.3(43)

By John Academy

Description: Numerous sales representatives are so busy trying to 'sell' their items and services that they sometimes miss completely what the purchaser needs. Our advanced selling skills course is designed to prepare the existing sales people at various levels with the necessary administration abilities to accomplish sales target delivery, through the efficient use of various sales channels such as telesales campaigns, field or rep sales, trade shows, etc. There are plenty of tips and advice available for business people who want to make their business work, and if they are prepared to put in the time and effort, then there is no reason why they won't succeed. Who is this course for? This course would be ideal for Professionals, who work in the business or corporate setting. People who are interested in learning more about sales management and are struggling with marketing and selling their products to the market. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: This Advanced Selling Skills Course is a useful qualification to possess, and would be beneficial for the following careers: Account Manager Business Development Executive Producers Group Account Director Marketing Manager Sales Specialists Strategist And Much More! Sales Management Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Increasing Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Salesmanship Introduction 00:15:00 The 7 Basic Requirements to Sell Anything to Anyone 01:00:00 The First Requirement -Sell Yourself, Use a Great Story 01:00:00 The Second Requirement -Creating the Undeniable Need 01:00:00 The Third Requirement - Stamping Your Authority 01:00:00 The Fourth Requirement -Creating the Sense of Urgency 01:00:00 The Fifth Requirement -Making Them Accountable with Free Gifts 00:30:00 The Fifth Requirement -Making Them Accountable with Free Gifts 00:30:00 The Seventh Requirement -Keep the Interest Factor Alive 01:00:00 What You Can Sell and What You Cannot - Some Taboos 00:30:00 Quest to Become Perfect in the Art of Salesmanship 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam - Advanced Selling Skills 00:20:00 Final Exam Final Exam - Advanced Selling Skills 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Selling Skills
Delivered Online On Demand19 hours 10 minutes
£25

Inglés Básico Para Negocios

By Course Cloud

Course Overview En los negocios, comprender a sus clientes y comunicarse con ellos de manera efectiva es la clave de su éxito. Si no puede comunicarse con clientes internacionales, su empresa podría perder grandes oportunidades debido a la brecha de comunicación. Aprenda cómo comunicarse con profesionales en inglés con este exclusivo curso de Inglés Básico para Negocios y mejore sus habilidades de comunicación hoy mismo. El curso te enseñará diferentes habilidades de comunicación en inglés desde cero. Aprenderá cómo saludar a las personas, realizar reuniones, conversar formal e informalmente, cómo llamar por teléfono y cómo enviar correos, y decir lo que necesita decir mientras come fuera o sobre las tendencias. El curso también le ayudará a hablar sobre ubicaciones, tendencias, formas y números. Este curso es útil para estudiantes, solicitantes de empleo, empleados, funcionarios de recepción, gerentes de eventos, auditores, dueños de negocios o cualquier persona que necesite comunicarse con hablantes de inglés con fines comerciales. This best selling Inglés Básico Para Negocios has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Inglés Básico Para Negocios is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Inglés Básico Para Negocios is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Inglés Básico Para Negocios is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Inglés Básico Para Negocios, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Inglés Básico Para Negocios will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Inglés Básico Para Negocios to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Inglés Básico Para Negocios
Delivered Online On Demand
£25

Social Media for Health & Care

By The Teachers Training

Social Media for Health & Care is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Social Media for Health & Care and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 03 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Social Media and Communication Social Media and Communication 00:19:00 Module 02: Social Media, Big Data and E-Healthcare Social Media, Big Data and E-healthcare 00:19:00 Module 03: Medical Social Media Medical Social Media 00:24:00 Module 04: Medical Social Media: Content, Characteristics and Appearance Medical Social Media: Content, Characteristics and Appearance 00:22:00 Module 05: Participatory Health through Social Media Participatory Health through Social Media 00:24:00 Module 06: Use of Social Media by Hospitals and Health Authorities Use of Social Media by Hospitals and Health Authorities 00:23:00 Module 07: Social Media and Health Behaviour Change Social Media and Health Behaviour Change 00:25:00 Module 08: Gamification and Behavioural Change: Techniques for Health Social Media Gamification and Behavioural Change: Techniques for Health Social Media 00:25:00 Module 09: Applications Applications 00:24:00

Social Media for Health & Care
Delivered Online On Demand3 hours 25 minutes
£27.99

Customer Service Advisor Training

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Customer Service Advisor Training
Delivered Online On Demand6 hours 25 minutes
£11.99