4902 Communication Skills courses in Addlestone delivered Online

This course is designed to elevate your customer service skills and provide you with the tools to create exceptional customer experiences. Through this course, you will learn the art of effective communication, active listening, and customers' problem-solving skills with confidence. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Customer Service Course Training Overview This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it's consistent across your business? What are the benefits of delivering great customer service? This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Who should take this course? This comprehensive customer service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service. This customer service course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the customer service course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirements There are no academic entry requirements for this interior design staging certification course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This interior design staging certification course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1: About the Course Module 2: What is Customer Service Module 3: The Goals of Great Customer Service Module 4: Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer Complaints Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

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Embark on a transformative journey into the world of clinical psychology with our 'Clinical Psychology for Beginners: Introductory Course.' Explore the fundamentals, discover diverse career paths, and cultivate essential competencies. From therapeutic models to research methodologies, this course equips you with the knowledge and skills needed to navigate the dynamic field of clinical psychology. Take the first step toward a rewarding career in mental health and holistic well-being. Join us and unlock the door to a fulfilling future in clinical psychology.

This course is designed to provide an in-depth understanding of project leadership and management, including the role of project leaders, the essential skills required for effective project management, and the various leadership theories and styles that can be applied to project management. Participants will also learn about project team features, roles, and development stages, as well as the different types of project team structures and the factors that contribute to team success. Effective project management is critical for achieving successful project outcomes. This course is designed to provide participants with an in-depth understanding of project leadership and management, including the role of project leaders, the critical skills required for effective project management, and various leadership theories and styles applicable to project management.After the successful completion of the course, you will be able to learn about the following. The Concept of Project Leadership and Project Management. The Concept of Project Leader. Importance of and Essential Leadership Skills in Project Management. The Key Leadership Theories and Styles. Project Team Features and Roles; and the Team Development Stages. Types of Project Team Structures. Factors for Team Success. Effective project management is critical for achieving successful project outcomes. This course is designed to provide participants with an in-depth understanding of project leadership and management, including the role of project leaders, the critical skills required for effective project management, and various leadership theories and styles applicable to project management. Throughout the course, participants will have the opportunity to develop their leadership and communication skills, learn effective problem-solving strategies, and understand how to manage conflicts in a project environment.By the end of this course, participants will have gained valuable knowledge and skills to become effective project leaders and managers. They will have a comprehensive understanding of the critical factors that contribute to project success, the role of effective communication and leadership in project management, and the ability to apply these concepts to achieve successful project outcomes. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Key Concepts in Project Leadership and Team Management Self-paced pre-recorded learning content on this topic. Key Concepts in Project Leadership and Team Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Explore our comprehensive Chaperone Training for Child Safety course, addressing crucial topics such as intimate examination, sexual misconduct prevention, legal responsibilities, and infection control. Equip yourself with essential skills and knowledge to ensure the well-being of children in diverse settings. Join us in fostering a secure environment through responsible and empathetic chaperoning. Enroll now for a rewarding journey in enhancing child safety and professional development.

With excellent makeup expertise, every face can become a canvas for your creativity to express itself! You can make people's memorable days extra glamorous with your creativity. Like, making a bride look the most beautiful woman in the world on her wedding day or boost someone's confidence by helping her look gorgeous on a date night. On top of these, you can either go for solo entrepreneurship or work with big brands with your makeup artistry! This Makeup Artist bundle will guide you to adapt the skills and educate you about different lucrative career opportunities. Through this Makeup Artist 11-in-1 course, you will acquire knowledge about cosmetics from traditional to modern along with techniques for special makeup applications. Moreover, you will also receive aromatherapy and reflexology training while discovering all the tips and tricks for perfect makeup photography. This Makeup Artist bundle is composed of 11 popular courses: Course 01: Make-up Artist Course 02: Online Nail Technician Diploma Course 03: Hairdressing Level 3 Course 04: Aging and Longevity Secrets Course 05: Ayurveda Healing Certificate Course 06: Diet and Nutrition Complete Food Composition Diploma Course 07: Food Allergen Awareness Course 08: Professional Photography Diploma Course 09: Complete Communication Skills Master Class for Life Course 10: Personal Hygiene Course 11: Infection Prevention Training From this Makeup Artist bundle course, you will learn about makeup basics to different trendy beauty methods, such as nail and eyelash extension method, including- How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Course Curriculum of Makeup Artist Level 4 Bundle Course 1: Makeup Artist Level 4 01 What is a Cosmetic? Cosmetics - From Tradition to Modernity Equipment Skin Face Lips Eyes Ten-Step Guide Special Makeup Applications Essential Equipment for the Professional Advanced Makeup Applications 02 Makeup Basics I Makeup Basics II Makeup Basics III Makeup Basics IV Makeup Basics V 03 Body Products Basics Be Educated On Toxins And Detoxing Using Bath Products Sunless Tanning Body Makeup The Latest In Support Garments How Looking Great Makes You Feel Great Wrapping Up CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Makeup Artist course is designed for those passionate about makeup and willing to start their career in the glamorous and progressing Makeup industry. Also, for those who want to polish their Makeup skills to beautify themselves better. Therefore, this course is a perfect fit for- Students Graduates Job Seekers Entrepreneurs Anyone passionate about Makeup Requirements Neither you need any degree nor any qualification! Just a stable internet connection and a smart device to enrol for this Makeup Artist course! Career path While equipping you with adequate information and knowledge, this Makeup Artist course will also pave out different career opportunities, including- Bridal Makeup Artist Sales Representative of Makeup Brands Stage and Theatre Makeup Artist For these career opportunities, the average salary generally varies from £15,000 to £ 40,000 a year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Makeup Artist Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

🚀 Elevate Your Career with Our Exclusive Business Management Training Course! 🚀 Are you ready to take your career to new heights and become a master in the world of business management? Look no further! Introducing our comprehensive online course: Business Management Training - Your Gateway to Success!   🌐 Why Choose Our Course? ✅ Expert Guidance: Learn from industry veterans and seasoned professionals who have successfully navigated the complex landscape of business management. ✅ Comprehensive Curriculum: Our meticulously crafted modules cover everything from strategic planning and organizational development to effective leadership and decision-making. ✅ Practical Insights: Gain real-world insights with case studies, simulations, and interactive exercises that bridge the gap between theory and application. ✅ Flexibility and Convenience: Access our course from anywhere, anytime! Whether you're a busy professional or a student, our online platform allows you to learn at your own pace. ✅ Lifetime Access: Once enrolled, enjoy lifetime access to course materials, updates, and an exclusive community of like-minded learners.   📚 What You Will Learn: Strategic Planning: Craft and implement effective business strategies to drive success. Leadership Excellence: Develop the skills needed to inspire and lead high-performing teams. Financial Management: Master the art of budgeting, forecasting, and financial decision-making. Effective Communication: Hone your communication skills to convey ideas with impact and influence. Organizational Development: Understand how to build and sustain a thriving organizational culture.   🎓 Who Should Enroll? Aspiring Managers and Leaders Entrepreneurs and Small Business Owners Professionals Seeking Career Advancement Students Pursuing Business Studies   💡 Invest in Your Future! Don't miss this opportunity to invest in yourself and unlock the doors to limitless career possibilities. Enroll in our Business Management Training course today and start your journey towards professional excellence! Course Curriculum Module 1-Introduction to Business Management Introduction to Business Management 00:00 Module 2- Operations Management Operations Management 00:00 Module 3-Performance Management Performance Management 00:00 Module 4-Strategic Analysis and Product Scope Strategic Analysis and Product Scope 00:00 Module 5 - Business Development and Succession Business Development and Succession 00:00 Module 6-Developing Personal Skills Developing Personal Skills 00:00 Module 7-Business Planning Business Planning 00:00

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills - Level 5 will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Negotiation Skills - Level 5 course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Skills - Level 5 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills - Level 5 course. ******Courses are included in this Negotiation Skills - Level 5 Course: Course 01: Level 1 Business Management Course 02: Level 3 Business Administration ******Others included in this Negotiation Skills - Level 5 course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills - Level 5 Course: Module 1: An Overview of Negotiation Defining Negotiation Different Types of Negotiation What is Positional Bargaining? What is Principled Negotiation? Module 2: How to Prepare For Negotiations How to Manage Your Fear Personal Preparation Establishing Your WATNA and BATNA Identify your WAP Identifying Your ZOPA Module 3: The Process of Negotiation Preparation and Planning Clarification and Justification How to Exchange Information The Bargaining Stage Conclude and Implement Module 4: Ways of Developing Persuasion & Influencing Skills Different Steps in the Persuasion Process Influencing Skills Module 5: Ways of Developing Communication Skills Ways of Asking Questions Understanding and Using Probing What are the Listening Skills? Interpretation Module 6: How to Develop Active Listening Skills Fundamentals of Active Listening Communication Process Explained Module 7: Comprehending Body Language Comprehending Body Language Comprehending Facial Expressions Module 8: Assertiveness and Self Confidence What is Self-Esteem? Symptoms of Low Self-Esteem and the Root Causes of It How to Improve Self-Esteem How to Build Self-Esteem Module 9: Managing Anger What is Anger? Managing Anger and its Dimensions The Costs of Anger The Anger Process and How It Affects Our Thinking Module 10: Managing Stress How to Define and Identify Stress Manage Stress Module 11: Negotiation Tactics to Closing a Better Deal Develop Clear Outcomes Treat The Other Party With Respect At All Times Ask a Lot of Questions Ask For What You Want Ask or Offer Something of Relative Value, Including Intangibles Don't Be the First to Offer to 'Split the Difference' Close with Confidence and Clarity Module 12: Ways of Overcoming Sales Objections How to Overcome Sales Objections? Building Credibility Observation Skills ---------------- ***Level 1 Business Management*** Course Curriculum: Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises ---------------- ***Level 3 Business Administration*** Course Curriculum: Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management ---------------- Assessment Method After completing each module of the Negotiation Skills - Level 5, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Negotiation Skills - Level 5 course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills - Level 5 could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements There are no specific requirements for this Negotiation Skills - Level 5 course because it does not require any advanced knowledge or skills. Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

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Explore endless possibilities and achieve tangible results with our wide range of online courses, prepared to suit every interest and skill level. Each course is thoughtfully designed for flexibility and useful application, ensuring you can learn and grow at your own pace from anywhere and transform your talents to accomplish your goals.  Whether you're advancing your career, pursuing a passion, or seeking new opportunities, our courses will assist you in reaching your goals. Join us today and take the next step in your personal and professional journey with confidence and convenience. Start shaping your future now.  Benefits you'll get choosing Apex Learning for this Hotel Management: One payment but lifetime access to 11 CPD courses Certificates and student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Hotel Management Advanced Certification Level 3? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Hotel Management Curriculum An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry Hotel Management: The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in the Hospitality Industry Marketing in Travel and Tourism Business Customer Satisfaction E-Hospitality and Technology How will I get my Certificate? After successfully completing the course, you can order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) Please Note: The delivery charge inside the U.K. is £3.99, and international students have to pay £9.99. CPD 45 CPD hours/points Accredited by CPD Quality Standards Who is this course for? No experience or previous qualifications are required for enrolment in this course, which is available to students of all academic backgrounds. Requirements Our course is fully compatible with PCs, Macs, Laptops, Tablets, and Smartphones. It has been designed to be fully compatible with tablets and smartphones, so you can access it on Wi-Fi, 3G, or 4G. There is no time limit for completing this course; it can be studied at your own pace. Certificates Certificate of completion Digital certificate - Included