4744 Communication Skills courses delivered On Demand

Are you looking to enhance your Reception Manager skills? If yes, then you have come to the right place. Our comprehensive course on Reception Manager will assist you in producing the best possible outcome by mastering the Reception Manager skills. The Reception Manager course is for those who want to be successful. In the Reception Manager course, you will learn the essential knowledge needed to become well versed in Reception Manager. Our Reception Manager course starts with the basics of Reception Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Reception Manager course is intuitive and easy to understand. Why would you choose the Reception Manager course from Compliance Central: Lifetime access to Reception Manager course materials Full tutor support is available from Monday to Friday with the Reception Manager course Learn Reception Manager skills at your own pace from the comfort of your home Gain a complete understanding of Reception Manager course Accessible, informative Reception Manager learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Reception Manager Study Reception Manager in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Reception Manager Course Reception Manager Curriculum Breakdown of the Reception Manager Course Course Outline: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Reception Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Reception Manager. It is also great for professionals who are already working in Reception Manager and want to get promoted at work. Requirements To enrol in this Reception Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path Hotel Front Desk Manager: £25,000 to £40,000 per year Customer Service Manager: £30,000 to £50,000 per year Event Coordinator: £22,000 to £35,000 per year Guest Relations Manager: £28,000 to £45,000 per year Office Manager: £25,000 to £40,000 per year Concierge Manager: £28,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Office Management skills? If yes, then you have come to the right place. Our comprehensive course on Office Management will assist you in producing the best possible outcome by mastering the Office Management skills. The Office Management course is for those who want to be successful. In the Office Management course, you will learn the essential knowledge needed to become well versed in Office Management. Our Office Management course starts with the basics of Office Management and gradually progresses towards advanced topics. Therefore, each lesson of this Office Management course is intuitive and easy to understand. Why would you choose the Office Management course from Compliance Central: Lifetime access to Office Management course materials Full tutor support is available from Monday to Friday with the Office Management course Learn Office Management skills at your own pace from the comfort of your home Gain a complete understanding of Office Management course Accessible, informative Office Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Office Management Study Office Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Office Management Course Office Management Curriculum Breakdown of the Office Management Course Course Outline: Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Etiquette Module 04: Business Telephone Skills Module 05: Representing Your Boss and Company Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Organising Meeting and Conferences Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Office Management. It is also great for professionals who are already working in Office Management and want to get promoted at work. Requirements To enrol in this Office Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Office Manager: £25,000 to £40,000 per year Facilities Manager: £30,000 to £50,000 per year Operations Manager: £35,000 to £60,000 per year Administrative Services Manager: £30,000 to £50,000 per year Executive Assistant: £25,000 to £45,000 per year Project Coordinator: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Office Administrator skills? If yes, then you have come to the right place. Our comprehensive course on Office Administrator will assist you in producing the best possible outcome by mastering the Office Administrator skills. The Office Administrator course is for those who want to be successful. In the Office Administrator course, you will learn the essential knowledge needed to become well versed in Office Administrator. Our Office Administrator course starts with the basics of Office Administrator and gradually progresses towards advanced topics. Therefore, each lesson of this Office Administrator course is intuitive and easy to understand. Why would you choose the Office Administrator course from Compliance Central: Lifetime access to Office Administrator course materials Full tutor support is available from Monday to Friday with the Office Administrator course Learn Office Administrator skills at your own pace from the comfort of your home Gain a complete understanding of Office Administrator course Accessible, informative Office Administrator learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Office Administrator Study Office aAdministrator in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Office Administrator Course Office Administrator Curriculum Breakdown of the Office Administrator Course Course Outline: Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Communication Skills Module 04: Remove the Clutter Module 05: Prioritize Module 06: Scheduling Your Time Module 07: To Do Lists Module 08: Paper and Paperless Storage Module 09: Organization in Your Work Area Module 10: Tools to Fight Procrastination Module 11: Organizing Your Inbox Module 12: Avoid the Causes of Disorganization Module 13: Discipline is the Key to Stay Organized Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Administrator course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Office Administrator. It is also great for professionals who are already working in Office Administrator and want to get promoted at work. Requirements To enrol in this Office Administrator course, all you need is a basic understanding of the English Language and an internet connection. Career path Office Administrator: £20,000 to £30,000 per year Administrative Assistant: £18,000 to £25,000 per year Executive Assistant: £25,000 to £40,000 per year Office Manager: £25,000 to £40,000 per year Personal Assistant: £20,000 to £35,000 per year Data Entry Clerk: £17,000 to £22,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

If you want to take your driving skills to new heights, an expert driving instructor training course is a great way to do it. With its extensive curriculum, it is the perfect choice for any driver who wants to enrich their skills and increase their confidence on the road. This driving instructor course provides valuable insight into safe practices and effective strategies that will really make a difference in how you handle yourself behind the wheel. Additionally, It provides an invaluable learning opportunity, allowing you to refine your abilities and pick up new tips. Our driving instructor course starts with the basics of driving instructor and gradually progresses towards advanced topics. Therefore, each lesson of this driving instructor course is intuitive and easy to understand. What you will discover from driving instructor course: Responsibilities of a driving instructor. How to do organised driver education. About the ADI Exam. Dealing with a new client and communication abilities. Learning how to operate heavy vehicles. Disability and disability issues. Why would you choose the Driving Instructor course from Compliance Central: Lifetime access to Driving Instructor course materials Full tutor support is available from Monday to Friday with the Driving Instructor course Learn Driving Instructor skills at your own pace from the comfort of your home Gain a complete understanding of Driving Instructor course Accessible, informative Driving Instructor learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Driving Instructor bundle Study Driving Instructor in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Driving Instructor course Curriculum Breakdown of the Driving Instructor Course Module 01: The Driving Instructor Module 02: Structured Driver Training Module 03: The ADI Exams Module 04: Communication Skills and Dealing with a New Client Module 05: Learning to Drive Module 06: Driving Large Vehicles Module 07: Assessment Items Module 08: Disabilities and Impairments CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Particularly, this course is ideal for- Trainee Driving Instructor. Those who worry about driving. Suitable for both those with specific driving phobias and general anxiety. Requirements To enrol in this driving instructor course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Driving Instructor such as- Driving Instructor Trainee Delivery Driver Bus Driver Multi Drop Delivery Driver HGV Tipper Driver Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

🌟 Master the Art of Crafting Concise Business Presentations: Enroll Now! 🌟   Are you tired of lengthy, dull presentations that fail to engage your audience? Do you want to captivate attention, convey your message effectively, and leave a lasting impact in every business meeting or pitch? Introducing 'Crafting Concise Business Presentations: A Quick Guide' - the ultimate online course designed to transform your presentation skills from ordinary to extraordinary in no time!   🚀 What You'll Learn: ✅ The secrets to condensing complex ideas into clear, compelling messages ✅ Techniques to structure your content for maximum impact in minimal time ✅ How to captivate your audience with engaging visuals and storytelling ✅ Tips for delivering confident, persuasive presentations that resonate ✅ Strategies to tailor your message for different stakeholders and scenarios ✅ Practical exercises and real-life examples to reinforce your learning   👩‍💼 Who Is This Course For? Business professionals seeking to enhance their presentation skills Entrepreneurs and startup founders aiming to pitch their ideas effectively Sales and marketing professionals wanting to create impactful presentations Anyone looking to communicate with clarity and conviction in a business setting   🎓 Why Choose This Course? ️ Comprehensive lessons designed for busy professionals ️ Learn at your own pace, anytime, and anywhere ️ Expert guidance from seasoned presenters and communication specialists ️ Practical techniques you can implement immediately in your work ️ Access to a supportive community for networking and feedback   💡 Elevate your presentations and make a lasting impression in the boardroom, during client meetings, or at conferences. Join 'Crafting Concise Business Presentations: A Quick Guide' and unlock the power of impactful communication today! Enroll now and take the first step toward becoming a confident, concise communicator who commands attention and drives results in every business scenario.   Don't miss this opportunity to transform the way you present your ideas. Enroll now and revolutionize your business communication skills! 🌟✨ Course Curriculum INTRODUCTION Introduction 00:00 5 MINUTE SHOWCASE Step #1 - Create an Attention Grabber 00:00 Step #2 - Share Your Elevator Speech 00:00 Step #3 and #4 - State Your Full Name and Company Name 00:00 Step #5 - Add a Short Story About Yourself 00:00 Step #6 - Deliver Valuable Content 00:00 Step #7 - Call to Action 00:00 Step #8 - End with a Memorable Statement 00:00 Review 00:00

The travel and tourism industry is a dynamic global sector shaped by customer expectations, market trends, and international developments. Our Travel Agent - CPD Accredited Course offers a detailed look into the profession, from tourism products and marketing to customer service and crisis management. Whether it's understanding the post-COVID travel landscape or the impact of Brexit on travel regulations, each module is designed to reflect the evolving nature of the sector. This course gives learners a structured route into the travel trade, focusing on the essentials of travel retailing, transport management, communication, and sustainable tourism. It blends theoretical insight with current industry knowledge, preparing learners to support clients effectively in planning memorable, well-organised trips. With a strong focus on customer satisfaction and emerging global issues, this course is ideal for anyone looking to pursue or expand a career in the travel and tourism field. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Travel Agent profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Travel Agent - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Travel Agent - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Travel Agent - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Travel Agent - CPD Accredited training.

Negotiation Skills Diploma Online 'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills Diplomawill provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation Skills Diploma can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive Negotiation Skills Diploma course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills DiplomaCourse will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Courses are included in this Negotiation Skills Diploma Bundle Course: Course 01: Negotiation Course 02: Creating a Business Start-Up Course 03: Level 2 Certificate in Business Management Course 04: Level 2 Diploma in Business Administration [ Note: Free PDF certificate as soon as completing the Negotiation Skills Diploma course] Negotiation Skills Diploma Industry Experts Designed this Negotiation Skills Diploma Course into 12 detailed modules. Detailed course curriculum of this Negotiation Skills Diploma Course: Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections Assessment Method of Negotiation Skills Diploma After completing each module of the Negotiation Skills Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Negotiation Skills Diploma After completing the MCQ/Assignment assessment for this Negotiation Skills Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Negotiation Skills Diploma This Negotiation Skills Diploma course is suitable for candidates committed to their ongoing professional development. This Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements Negotiation Skills Diploma Students who intend to enrol in this Negotiation Skills Diploma Course must meet the following requirements: Negotiation Skills: Good command of the English language Negotiation Skills: Must be vivacious and self-driven. Negotiation Skills: Basic computer knowledge Negotiation Skills: A minimum of 16 years of age is required. Career path Negotiation Skills Diploma This Negotiation Skills qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

Imagine more engaging, comprehensive learning with our all-inclusive Midwifery, Neonatal Nursing, Nanny Care & Nursing Assistant bundle. Elevate your expertise with eight skill-enhancing courses that cover every aspect of maternal and neonatal care. This unique Midwifery, Neonatal Nursing, Nanny Care & Nursing Assistant bundle brings together a comprehensive curriculum tailored to these essential healthcare roles, allowing you to master the art of nurturing and aiding those in need. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Introduction to Midwifery Certificate Course 02: Pregnancy Care Course 03: Pregnancy Diet Secrets Course 04: Neonatal Nursing Course 05: Nanny Care Worker Course 06: Birth Doula Course 07: Nursing Assistant Diploma Course 08: Level 3 Diploma in Anatomy and Physiology of Human Body This Midwifery, Neonatal Nursing, Nanny Care & Nursing Assistant bundle empowers you with indispensable knowledge, ensuring you're prepared for every facet of care. Embark on this journey armed with understanding and compassion. Enrol now to unlock your potential in midwifery, neonatal nursing, nanny care, and nursing assistance. Your journey to a rewarding career begins here. Learning Outcomes Learn childbirth and postnatal care for expert mother support. Master neonatal nursing for critical newborn care. Excel in nanny care with infant growth insights. Assist healthcare pros as a skilled nursing assistant. Grasp human anatomy for holistic healthcare understanding. Enhance birth experiences with emotional support skills. Discover boundless opportunities in healthcare excellence through our comprehensive Midwifery, Neonatal Nursing, Nanny Care & Nursing Assistant bundle, combining Midwifery, Neonatal Nursing, Nanny Care, and Nursing Assistance. This extraordinary package opens doors to a rewarding career where care, compassion, and expertise intersect, positioning you to make a profound impact within critical healthcare roles. Become proficient in neonatal nursing, mastering techniques that enable you to care for newborns in their most vulnerable stages. As you delve into nanny care, gain insights into infant growth, feeding, and development, empowering you to excel as a nurturing caregiver. But the journey doesn't stop there - our Midwifery, Neonatal Nursing, Nanny Care & Nursing Assistant bundle propels you further. Become an invaluable asset to healthcare teams as a skilled nursing assistant, contributing to patient care with proficiency and dedication. Dive deep into the foundations of human anatomy and physiology, enhancing your understanding of holistic healthcare approaches. With this Midwifery, Neonatal Nursing, Nanny Care & Nursing Assistant bundle, you'll gain technical knowledge and develop emotional intelligence and communication skills. These skills, combined with the birth doula course, allow you to offer compassionate support during childbirth, enriching the entire birthing experience. Promise yourself a future brimming with purpose and promise. Enrol in our bundle and embark on a journey that transcends traditional learning. Step into your new career path confidently, armed with a skill set that ensures you'll touch lives, nurture growth, and provide care that truly matters. CPD 85 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Future midwives and nurses. Aspiring neonatal specialists. Budding nanny care providers. Upcoming nursing assistants. Anatomy enthusiasts in healthcare. Those drawn to birthing support roles. Career path Midwife: £25k - £45k/yr Neonatal Nurse: £24k - £40k/yr Nanny Manager: £20k - £35k/yr Nursing Assistant: £18k - £25k/yr Healthcare Support Worker: £17k - £25k/yr Maternity Support Worker: £18k - £28k/yr Childbirth Educator: £20k - £35k/yr Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

An affordable way to master the skills of technical writing, with assessments and a certificate. Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation. It's ideal if you’re: Looking to start your career as a Technical Author, Technical Writer, or similar role Writing instructions, but you’ve never had any proper training in how to do this well You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice. With our reviewed assessments option, you’ll get feedback on your work from experts. You’ll discover what you’re doing right, and how you could make it even better. This technical communication course is accredited by the Institute of Scientific and Technical Communicators The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality. This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members. Now in 1080p HD resolution The video presentations in the course have been recently updated. They are in Full HD (1080p) with subtitles. Who is this course for? This course is ideal for you if you’re: Looking to start your career as a Technical Author, Technical Writer, or a similar role. Writing instructions, but you’ve never had any proper training in how to do this well. Looking to put together your own technical author apprenticeship scheme for your staff. This course is ideal for you if you need to: Create end-user documentation and other forms of instructional content with ease Master the fundamentals of technical writing Get a solid understanding of the Technical Author’s role. What is a Technical Author or a Technical Writer? Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians. From prospects.ac.uk: Technical Authors communicate specialist information about how products and services work and how they can be applied or used in a way that's easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides. For a successful career as a Technical Author you'll need to be a fast learner, with excellent communication skills and the ability to convey factual information clearly and concisely. The work is often varied, interesting and rewarding. Comments from delegates There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future. Emma W., ARM plc I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job! Amber A. I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support. Karl D. Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated. David H. What will I learn? In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise: The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work). The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production. The skills you need as a technical communicator. How to work more efficiently. This framework will help you avoid wasting time. How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way. What the course does not cover We don’t like to overhype our courses, so here are some reasons why not to get our technical writing training course. Those are: If you have requirements for your documents to meet specific regulatory documentation standards in these industry sectors: aerospace, military, railway, or automotive. Where documentation must be written to a specific XML standard. (You’ll need to take our DITA module in our advanced course as well). If you need to write technical API documentation for developers. (You’ll need to take our API module in our advanced course as well). Apart from that, this course will help you create the user assistance for your application or product. Duration and delivery format Learning Materials The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you. These are full of practical examples and techniques you can use right away. You can download the course handouts as Word or PDF files. Your project You’ll be given a project to work on throughout the course. This is a great way to put your learning to practice. Feedback You’ll also have option of getting feedback on your exercises from an instructor. Duration With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can spread this time over a few days, weeks or months. You have access to the course for 13 months. If you need more time, contact us. Based in the United States or mainland Europe? We've designed the course to work for people living all around the world. On the videos, you'll hear a lovely, clear British accent. Our expertise As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. Professional certification as a technical communicator Cherryleaf’s training courses can help you be admitted to the national professional body for technical communicators in the UK (it also has members around the world) - The Institute of Scientific and Technical Communicators (ISTC). Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. Being a member of the ISTC can help in having your skills and experience recognized by others. Reviewed assessments and certificate This reviewed option comes with a certificate at the end of the course. You send your answers to the exercises in the course back to us for review and feedback. Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum First Section The purpose of technical documentation (8:53) The different models for technical documentation (9:52) What is a technical author? (21:24) Adopting a user-centred design approach (10:38) Overview of the writing process (10:40) Planning your content (10:24) Researching the product and audience (13:20) The Information Design stage (9:57) Software tools (10:40) Writing the topics – Overview (30:31) Writing the topics – How to write and present different types of information (13:33) Writing the topics – Using images and videos (11:43) Writing the topics – Index, Search and Metadata (16:57) Hyperlinking (5:20) Reviewing and editing (9:42) Reviewing and editing video (duplicate) (9:42) End of course (7:21) Feedback form Bonus content  Frequently Asked Questions When does the course start and finish? It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?You have access for 13 months. If you need more time to complete the course, contact us.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.Is it possible to make one payment for multiple delegates?Yes. Contact info@cherryleaf.com for more information, and we'll explain how we can arrange this for you.

The Technical Specialist Course is designed for individuals looking to refine their communication and administrative abilities within a structured office environment. This course focuses on the essential elements of professional telephone handling, interoffice communication, record management, and key business support functions. Through modules covering everything from inbound and outbound calls to business writing, invoicing, and scheduling, learners are guided through the finer points of being an effective technical support professional in modern organisational settings. Each module offers insights into specific areas such as customer relationship management, communication etiquette, and maintaining filing systems. Whether you're aiming to build stronger rapport over the phone or enhance your invoicing and petty cash handling, this course brings clarity and precision to tasks often overlooked in busy office roles. The emphasis throughout is on communication, organisation, and professionalism — tailored for those who operate behind the scenes but keep operations moving smoothly. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Technical Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Technical Specialist training.