4463 Communication Skills courses delivered On Demand

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Senior Project Manager - Construction Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Senior Project Manager - Construction Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Senior Project Manager - Construction Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Senior Project Manager - Construction Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Senior Project Manager - Construction? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Senior Project Manager - Construction there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Senior Project Manager - Construction course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Senior Project Manager - Construction does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Senior Project Manager - Construction was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Senior Project Manager - Construction is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Project Management Introduction to Project Management 00:24:00 Module 02: Project Life Cycle Project Life Cycle 00:31:00 Module 03: Effective Planning & Scheduling Effective Planning and Scheduling 00:48:00 Module 04: Managing Resources Managing Resources 00:20:00 Module 05: Procurement & Purchasing Management Procurement & Purchasing Management 00:23:00 Module 06: Introduction to Construction Management Introduction to Construction Management 00:16:00 Module 07: Site Management Site Management 00:16:00 Module 08: Construction Materials Management Construction Materials Management 00:19:00 Module 09: Vendor Analysis in Construction Management Vendor Analysis in Construction Management 00:24:00 Module 10: Supply Chain Management Supply Chain Management 00:21:00 Module 11: Communications, Information and Documentation of Construction Communications, Information and Documentation of Construction 00:21:00 Module 12: Elements and Factors influencing Cost Estimation Elements and Factors influencing Cost Estimation 00:16:00 Module 13: Cost Management Cost Management 00:19:00 Module 14: Cost Estimation in Construction Industry Cost Estimation in the Construction Industry 00:38:00 Module 15: Human Resource Management Human Resources Management 00:19:00 Module 16: Performance Management Performance Management 00:20:00 Module 17: Talent Management Talent Management 00:20:00 Module 18: Conflict Management Conflict Management 00:16:00 Module 19: Communication Skills Communication Skills 00:27:00 Module 20: Time Management Time Management 00:42:00 Module 21: Quality Management Quality Management 00:22:00 Module 22: Risk Management Risk Management 00:26:00 Module 23: Health and Safety at Work and the Laws Health and Safety Guidelines and Legislations 00:22:00 Module 24: General Site Issues General Site Issues 00:28:00

Rational Emotive Behavior Therapy (REBT) was invented and developed by the American psychotherapist and psychologist Albert Ellis. It

Follow your dreams by enrolling on the Receptionist course today and develop the experience, skills and knowledge you need to enhance your professional development. Receptionist will help you arm yourself with the qualities you need to work towards your dream job. Study the Receptionist training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Receptionist course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Receptionist course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Receptionist course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Receptionist course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Receptionist course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Receptionist course. The Receptionist course is designed by industry experts and is tailored to help you learn new skills with ease.  The Receptionist is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Receptionist when it suits you. Access the Receptionist course modules from any internet-enabled device, including computers, tablets, and smartphones. The Receptionist course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Receptionist now and start learning instantly! What You Get Out Of Studying Receptionist With Janets: Receive a digital Certificate upon successful completion of the Receptionist course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Receptionist training course is delivered through Janets' online learning platform. Access the Receptionist content from any internet-enabled device whenever or wherever you want to. The Receptionist course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Receptionist course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Receptionist course. After successfully passing the Receptionist course exam, you will be able to apply for a CPD-accredited certificate as proof of your Receptionist qualification. Certification All students who successfully complete the Receptionist course can instantly download their digital certificate. You can also purchase a hard copy of the Receptionist course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Receptionist is ideal for those who already work in this sector or are an aspiring professional. This Receptionist course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Receptionist is open to all students and has no formal entry requirements. To study the Receptionist course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Receptionist is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Receptionist and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Receptionist Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:26:00 Module 2: Business Telephone Skills Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:34:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:24:00 Module 7: Time Management Time Management 00:35:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 9: Business Writing Skills Business Writing Skills 00:40:00 Module 10 :Organisational Skills Organisational Skills 00:25:00 Module 11: Communication Skills Communication Skills 00:25:00 Module 12: Customer Service Customer Service 00:16:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:27:00 Mock Exam Mock Exam - Receptionist 00:20:00 Final Exam Final Exam - Receptionist 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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[Updated: 2023] + Free CPD Accredited 41 PDF Certificates! Dive into the European Language Masterclass, a 41-course bundle covering six major European languages: English, French, Spanish, German, Italian, and Portuguese. From basics to advanced conversations, immerse yourself in diverse cultures and enhance communication skills. Ideal for career growth, travel, or personal enrichment, this masterclass bridges cultural gaps. Become a global communicator; enroll in the European Language Masterclass today and master the art of language. This bundle comprises the following CPD accredited courses: English Language Masterclass Courses: Master English Speaking 1 Master English Speaking 2 Master English Speaking 3 French Language Masterclass Courses: French Course for Beginners French Language Essential Training - Course 2 French Language Essential Training - Course 3 French Language Essential Training - Course 4 French Language Essential Training - Course 5 French Language Essential Training - Course 6 Build Structures in French - Structure 1 Build Structures in French - Structure 2 Build Structures in French - Structure 3 French Quick Guide for Everyone - Verbs Spanish Language Masterclass Courses: Spanish Language Course for Beginners Spanish for Everyone - Course 2 Spanish for Everyone - Course 3 Spanish for Everyone - Course 4 Spanish for Everyone - Course 5 Building Structures in Spanish - Structure 1 Building Structures in Spanish - Structure 2 Building Structures in Spanish - Structure 3 Spanish Quick Guide for Everyone - Verbs German Language Masterclass Courses: German Language Course for Beginners German Language for Everyone - Course 2 German Language for Everyone - Course 3 German Language for Everyone - Course 4 Build Structures in German - Structure 1 Build Structures in German - Structure 2 Build Structures in German - Structure 3 German Quick Guide for Everyone - Verbs Italian Language Masterclass Courses: Italian Language Course for Beginners Learn Italian Language - Course 2 Learn Italian Language - Course 3 Learn Italian Language - Course 4 Build Structures in Italian - Structure 1 Build Structures in Italian - Structure 2 Build Structures in Italian - Structure 3 Italian Quick Guide for Everyone - Verbs Portuguese Language Masterclass Courses: Portuguese Language Course for Beginners Complete Portuguese Course - Course 2 Complete Portuguese Course - Course 3 What will make you stand out? On completion of this Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutritiononline course, you will gain: CPD QS Accredited Proficiency After successfully completing the Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutrition course, you will receive a FREE PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. You can study and complete the courses at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Dive into a CPD Accredited language bundle, covering six global languages: English, French, Spanish, German, Italian, and Portuguese. From foundational skills to advanced topics, the "Master English Speaking" courses ensure fluent communication. For the other languages, start as a beginner, progress through intermediate and explore advanced levels. Modules range from essential training to in-depth verb guides. This structured approach guarantees proficiency in pronunciation, grammar, and conversation. Completing this bundle paves the way for effective multicultural communication and vast global opportunities. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the bundle package. Certificates Certificate Of Completion Digital certificate - Included

What is the main objective of the organisation or manufacturing company? Why do companies adopt different types of methods? You can get all of these answers in this exclusive Lean Six Sigma course offered by Apex Learning. Let's give your answer first, then introduce you to Lean sigma six. The aim of any company is to maximise their profit in a limited time, and to achieve that goal; they use different strategies. One of them is known as Lean Six Sigma, which is a process of reducing waste and variation and improving performance. These two motives help the company to work efficiently and effortlessly. So, if you are working in the manufacturing sector, then join our Lean Six Sigma and increase your knowledge about this topic. However, in this exclusive course, you will learn about the five principles of lean, value stream mapping, principles of flaw and full and many more. After gaining these skills, you will be able to contribute your knowledge to reduce waste and improve your qualities, which will make you a dedicated candidate in your field. So, join our Lean Six Sigma course without further ado and acquire the expertise to reach your goal. Along with this Lean Six Sigma course, you will get 11 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Lean Six Sigma Bundle Consists of the following Premium courses: Courses are included in this Lean Six Sigma Bundle? Course 01: Diploma in Lean Process and Six Sigma Course 02: Lean Six Sigma: Toolkit Course 03: Professional Lean Management: Service Industry Course 04: Project Management Essential Skills Level 3 Course 05: Supply Chain Management Course 06: Level 2 Project Planning and Management Course 07: Quality Management Course 08: RCA: Root Cause Analysis Course 09: Performance Management Course 10: Decision Making and Critical Thinking Course 11: Effective Communication Skills Learning outcomes: After completing this Lean Six Sigma course, learners will be able to: Understand more about the lean six sigma Get an idea of the five principles of lean Know more about value stream mapping Deepen your knowledge of the principles of flow and pull Learn to define, measure, analyse, improve and control phrase So, hurry up and join our Lean Six Sigma course before the offer ends. Start your learning journey with us now! This exclusiveLean Six Sigma course is created for those who want to improve their skills to advance their careers. So, this course is for you if you want to radiate in your field or grab the next promotion. From this Lean Six Sigma course, learn the concept of lean six sigma, how you can apply it and how it works, which will help you reflect this knowledge in your work. Thus, join us now. Course 01: Diploma in Lean Process and Six Sigma Module 1: Understanding Lean Module 2: The Lean Culture Module 3: The Five Principles of Lean Module 4: Value and Waste Module 5: Value Stream Mapping (VSM) Module 6: The Principles of Flow and Pull Module 7: Overview of Six Sigma Module 8: The Define Phase Module 9: The Measure Phase Module 10: The Analyse Phase Module 11: The Improve Phase Module 12: The Control Phase Certificate: PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This top-tier Lean Six Sigma course is suitable for Students Recent graduates Beginners who want to launch their career in the relevant fields Experts who want to grab the next promotion Keen learners Requirements This Lean Six Sigma course has been designed to be fully compatible with tablets and smartphones. Career path After the completion of this Lean Six Sigma course, you will get the relevant skills which you help you look for these jobs: Senior Project Manager Quality Assurance Manager Process Analyst Senior Continuous Improvement Leader Administrator The average salary for the following positions is £45,000 - £55,000 per annum in the UK. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Lean Process and Six Sigma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

🌟 Unlock the Power of Strategic Human Resource Leadership 🌟   Are you ready to elevate your HR leadership skills to new heights? Dive into our comprehensive online course, 'Strategic Human Resource Leadership,' designed to empower you with the expertise and tools necessary to navigate the complex dynamics of modern workplaces.   🚀 What To Expect and About Me (Module 01) Get started on your journey by understanding the course structure and get acquainted with the instructor. Gain insights into what lies ahead and set the foundation for your transformative learning experience. 🔍 Management vs Coaching (Module 02) Discover the nuanced differences between management and coaching techniques. Learn how to effectively blend these approaches to foster a culture of mentorship, growth, and productivity within your team. 🌐 Unveiling the Essence of Culture (Module 03) Delve into the intricate layers of organizational culture and understand its profound impact on employee engagement, productivity, and retention. Learn how to identify, shape, and leverage culture to drive success. ️ Cultivating a Culture of Fairness (Module 04) Explore strategies to establish and nurture a fair and inclusive work environment. Discover practical approaches to mitigate biases and promote fairness across all facets of your organization. 🤝 Welcoming New Starters (Module 05) Master the art of onboarding new employees effectively. Create a welcoming and empowering environment that sets the stage for long-term success and integration within your team. 📈 Mastering Performance Evaluations (Module 06) Learn proven techniques to conduct insightful and constructive performance evaluations. Gain the skills to provide feedback that inspires growth and enhances employee performance. 👂 The Power of Being a Great Listener (Module 07) Unlock the secrets of active listening and its impact on fostering trust, understanding, and collaboration. Elevate your communication skills to become a more empathetic and effective leader. ❌ Stupid Things NOT To Say To Your Team (Module 08) Avoid common pitfalls in communication. Discover phrases and approaches that can hinder team morale and learn alternative, empowering communication strategies. 🛠️ Handling Mistakes: Your Team Made A Mistake (Module 09) Equip yourself with effective strategies to address and navigate team mistakes. Learn how to turn setbacks into opportunities for growth and improvement. 💬 Mastering Crucial Conversations (Module 10) Hone your ability to navigate challenging discussions with finesse. Gain confidence in addressing critical issues and conflicts while preserving relationships and fostering positive outcomes. Join us on this transformative journey and become the visionary HR leader your organization needs! Enroll now and unlock your potential to drive positive change and foster a thriving workplace culture. Your strategic HR leadership awaits!   Enroll today and start your journey toward becoming a Strategic HR Leader! 🚀✨ Course Curriculum Advanced People Management Culture of Fairness 00:00 Welcoming New Starters 00:00 Mastering Performance Evaluations 00:00 How To Be A Great Listener 00:00 Stupid Things NOT To Say To Your Team 00:00 Your Team Made A Mistake 00:00 Mastering Crucial Conversations 00:00 When to Fire Someone 00:00

Are you passionate about creating unforgettable experiences for people? Do you dream of working in luxurious hotels and top-notch resorts? If yes, our Hotel Management and Receptionist with Hospitality Management Course is perfect for you! According to HubSpot Research, up to 93%of customers are likely to return to companies with excellent customer service. On the flip side, a bad experience can lead to churn, with 61% of customers switching to competitors after just one negative interaction. This number speaks volume and shows how good customer experience is key for a business to grow. And our course will teach you Hotel Management, how to improve your communication skills, handle difficult hotel guests, staying calm under pressure, computer skills, safety and many more. Don't miss out on the chance to build a rewarding career in hospitality. Enrol in our Hotel Management and Receptionist with Hospitality Management Course today and take the first step towards a brighter future. Key Features: CPD Certified Hotel Management and Receptionist with Hospitality Management Course Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Hotel Management and Receptionist with Hospitality Management courseis a smart investment in your professional future. Our Hotel Management and Receptionist with Hospitality Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Hotel Management and Receptionist with Hospitality Management course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Hotel Management and Receptionist with Hospitality Management course is the key to unlocking your potential and advancing your professional journey. Course Curriculum of Hotel Management and Receptionist with Hospitality Management Course Module 01: An Overview Of Hotel Reception Module 02: Hotel Reception Standard Procedures Module 03: Customer Service In Hotel Reception Module 04: Communication Skills Required For Hotel Reception Module 05: Telephone Handling In A Hotel Module 06: How To Handle Difficult Hotel Guests Module 07: Administrative Skills As A Hotel Receptionist Module 08: Computer Skills And Programs Module 09: Brand Standards In The Hospitality World Module 10: Being A Team Player: Working With Other Hotel Departments Module 11: Safety And Security In The Hotel Module 12: Sales And Marketing As A Hotel Receptionist Module 13: Dressing The Part: Creating The Professional Look In Hospitality Module 14: Keeping Stress Under Control On The Job Module 15: Legal Issues In Hospitality Module 16: The Future For Hotel Receptionists Learning Outcomes: Master hotel reception procedures, standards, and customer service techniques. Develop effective communication and telephone handling skills for hotel management environments. Acquire administrative, computer, and brand standard competencies in hospitality. Enhance hospitality, teamwork, safety, and sales abilities within hotel reception roles. Cultivate hospitality & professionalism through attire, stress management, and legal awareness. Anticipate future trends and advancements in the hotel receptionist profession. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Management and Receptionist with Hospitality Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Hotel Management and Receptionist with Hospitality Management course. Moreover, this course is ideal for: Individuals aspiring to excel as a receptionist and in hospitality and hotel management roles. Hotel staff seeking to enhance hospitality, receptionist and administrative competencies. Professionals transitioning into hospitality, hotel management careers with a focus on reception. Students pursuing roles in hospitality, hotel management and guest services. Anyone passionate about delivering exceptional guest experiences in hotels through Hotel Management. Requirements There are no requirements needed to enrol into this Hotel Management and Receptionist with Hospitality Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Hotel Management and Receptionist with Hospitality Management course. Career path After finishing this Hotel Management and Receptionist with Hospitality Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Hotel Management and Receptionist with Hospitality Management are: Hotel Receptionist Guest Services Coordinator Front Office Manager Concierge Reservations Agent Revenue Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description Learn to express what you want to say and know the strategies for making your message more clear and concise with the Honing and Delivering Your Message course. The course helps you to identify the points and areas that you wish to express. The course guides you to deliver your message more efficiently so that receiver understands your thoughts and points. Proper messaging is a must for everywhere no matter it is for official purpose or personal reason. If you are unable to express your message properly, it can cause various misunderstanding. In this course, you will learn to clarify your message and know the techniques of presenting your message towards the desired person. The course also covers various forms of communication for successful messaging, effective listening and communication skills, and the techniques of making your listener fall for you. Upon completion, you will learn the skills for becoming a better spokesperson and know to present your ideas to a group or social media. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Honing and Delivering Your Message is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Honing and Delivering Your Message is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Honing and Delivering Your Message OVERVIEW 00:05:00 WHAT IS YOUR MESSAGE 00:20:00 WAYS TO PRESENT YOUR MESSAGE 00:30:00 EFFECTIVE LISTENING 00:15:00 WHAT IS YOUR BODY SAYING 00:30:00 PRESENTING YOUR MESSAGE TO AN AUDIENCE 00:15:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00