12141 Communication courses

Description: If you're new to the sales world and desire to expand your sales by using some useful secrets, you should join this course. In this Sales Secrets you will get to know some most useful sales secrets. You will learn how to sell successfully. You will learn how to communicate with customers, build lead lists, and sell the company's services with authority. With this course you will discover the specifics of how to develop the traits that will make you successful sales person and how to build positive, long-lasting relationships with your customers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Secrets is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sales Secrets is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Sales Secrets 00:20:00 Final Exam Final Exam- Sales Secrets 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Boost your presentational potential and speaking skills when you take this inspirational Eloquence Course. Many people are not able to adequately express their ideas and emotions through speech. However, you will be empowered to use words with poise, clarity, and authority by taking this innovative training. By gaining this ability, your speaking skills will be the envy of the organisation. This tutorial on public Eloquence is designed to aid and enable those concerned about their leadership qualities and communication skills. Expert tuition is supplied across a broad range of techniques and strategies to make your voice be heard and understood in any situation. You can expect this learning experience to change your working and social life in a major way. Enrol now to benefit from acquired public speaking skills and improved self-esteem. This best selling Eloquence Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Eloquence Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Eloquence Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Eloquence Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Eloquence Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Eloquence Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Eloquence Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

CPD Certified | 20 Courses Bundle| 200 CPD Points| 20 Free PDF+ Transcript Certificate| Lifetime Access| Tutor Support

Course Overview Get proper nursing assistant training and help people recover from illness, in one of the noblest professions out there. The skills you gain from this Nursing Assistant Diploma course will help you take care of patients and it'll also help you if one of your family members or loved one falls ill and you want to take better care of them. In the course, you'll learn how to take care of patients with special needs, infection and infection control, caring for patients with common health problems, how to make patients comfortable, emergency care and many more. The knowledge you will gain from this course will give you an edge if you are looking to start a career in the healthcare sector. This course gives you valuable practical skills that'll benefit you throughout your life. Enrol today and boost your career prospects with an accredited online qualification.  What You Will Learn This is one of the best courses on nursing you'll find, and it'll teach you everything that you need to know about this amazing topic. Communication, Human Growth and Development Immune System Terms and Terminology Caring for Patients with Special Needs Infection and Infection Control Caring for patients with Common Health Problems Assisting with Safety & Comfort, Nutrition & Fluids, Exercise & Activity and Emergency Care Personal Cleansing and Dressing Cleaning procedures, and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Get proper nursing assistant training and help people recover from illness, in one of the noblest professions out there. The skills you gain from this Nursing Assistant Diploma course will help you take care of patients and it'll also help you if one of your family members or loved one falls ill and you want to take better care of them. In the course, you'll learn how to take care of patients with special needs, infection and infection control, caring for patients with common health problems, how to make patients comfortable, emergency care and many more. The knowledge you will gain from this course will give you an edge if you are looking to start a career in the healthcare sector. This course gives you valuable practical skills that'll benefit you throughout your life. Enrol today and boost your career prospects with an accredited online qualification.  What You Will Learn This is one of the best courses on nursing you'll find, and it'll teach you everything that you need to know about this amazing topic. Communication, Human Growth and Development Immune System Terms and Terminology Caring for Patients with Special Needs Infection and Infection Control Caring for patients with Common Health Problems Assisting with Safety & Comfort, Nutrition & Fluids, Exercise & Activity and Emergency Care Personal Cleansing and Dressing Cleaning procedures, and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Course Overview Secretaries and Personal Assistants are integral to the smooth running of a business, making sure that office procedures are maintained effectively and everyday administrative duties are completed to a high standard. They are responsible for managing meetings, greeting clients, maintaining records, and other key office support duties.  In this Personal Assistant Training Course, you will develop all the essential skills needed to fast track your career in this field, equipping you with practical knowledge that will help boost your earning potential. It will guide you through a range of office procedures, from organising your binder and workspace to Microsoft Office training and putting together an office procedure guide. Not only that, but you will learn how to build a positive relationship with your manager and learn strategies for building your professional image. Stand out to prospective employers with this accredited Personal Assistant Training Course! What You Will Learn In this Executive Personal Assistant Course, you'll learn a range of administrative and transferable skills needed to provide quality office support. It provides essential information on key office procedures, as well as strategies for improving your efficiency in the workplace. Fundamental Office Administrative Procedures Putting Together The office Procedure Guide What You Should Include in Your Binder Verbal & Nonverbal Communication Skills Steps to Effective Meeting Management Microsoft Word, Excel & PowerPoint Training Effective Time Management Strategies Building a Strong Working Relationship With Your Manager Building Your Self-Esteem and Professional Image Influencing and Negotiating Techniques Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

This Pharmacy Assistant & Pharmacy Technician course is customised only for you! Do you want to advance your career in the healthcare industry? Or, are you looking for a way to contribute to community health care without performing clinical duties? If you're considering a career in the pharmaceutical industry, then you've come to the right place. This Pharmacy Assistant & Pharmacy Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. By enrolling on our Pharmacy Assistant & Pharmacy Technician course, you will become familiar with the roles and responsibilities of a Pharmacy Assistant or Technician. This comprehensive Pharmacy Assistant & Pharmacy Technician course will teach you the fundamental techniques of a Pharmacy worker and how to successfully counsel and diagnose a patient. You will also gain experience in the practice of prescribing and dispensing medication, as well as stock control and inventory management. Along with this, you will gain knowledge of medical health and safety standards and security protocols associated with legal drugs. Enrol in this Pharmacy Assistant & Pharmacy Technician course now and start your career in the UK's healthcare sector. Learning Outcomes Learning Outcomes After completing Pharmacy Assistant & Pharmacy Technician Bundle course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Why Choose Pharmacy Assistant & Pharmacy Technician Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Pharmacy Assistant & Pharmacy Technician Bundle Course Course 01: Pharmacy Assistant & Technician Course 02: Healthcare Management Training Course 03: Level 3 Diploma in Healthcare Support Course 04: Level 2 Award in Nutrition and Health Course 05: Ambulance Care Assistant Course 06: Level 3 Award in Health and Social Care Course Course 07: Martial Arts First Aid Course 08: Nursing & Prescribing Course 09: Diploma in Nurse Prescribing Course 10: Clinical Psychology Diploma Course 11: Mental Health Support Worker Other Benefits of this Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum of Pharmacy Technician: Pharmacy Assistant & Pharmacy Technician Module 1: An Overview of Pharmacy Assistant and Technician Module 2: Understanding the Pharmacy Assistant Patient Counselling Guide Module 3: Understanding Communication in Pharmacy Settings Module 4: Understanding the Pharmacy Team and Practices Module 5: Understanding Prescription and Dispensing in Pharmacies Module 6: Understanding Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 7: Understanding Inventory Control and Management in Pharmacies Module 8: Understanding Standard Operating Procedures (SOPs) Module 9: Understanding Health and Safety Risks Assessment and Pharmaceutical Terminology ----------------------- Assessment Method After completing each module of this Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Pharmacy Assistant & Pharmacy Techniciancourse, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Pharmacy Assistant & Pharmacy Technician course is ideal for those interested in becoming pharmacy technicians or those looking to make a career in the medical field. Requirements There are no specific requirements for this Pharmacy Assistant & Pharmacy Technician course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Pharmacy Assistant & Pharmacy Technician qualification is beneficial for any healthcare profession or career from any industry you are in, such as: Pharmacist's Assistant Pharmacy Technician Hospital Clerk Pharmacist Certificates Certificate of completion Digital certificate - Included

Do you have Passion for Nails? Are you ready to build and maintain relationships with clients? Do you feel being creative with Nail Styles and Designs? Then, this Online Course is for you. Onces you will finish it you will be ready to clean, shape, trim, file, smooth and polish nails.   Nail Technician Course Introduction This Nail Technician Diploma comprises of 25 informative modules that takes around 20 hours to complete. The course is accompanied by a host of instructional videos, helpful illustrations, how-to instructions, advice and more. During the nail technician course you will have access to online support as you study the introduction to nails, how to start your own business, nail art, marketing your business and so much more. The nail technician course is offered online at an affordable price, giving you the ability to study in the comfort of your own home and at your own pace. You can access the modules anywhere where you have an internet connection and from any smart device. On completion, you can download and print your certificate, which you can use to boost your career as a nail technician moving forward.   Sample tutorial to create nails from the beginning using acrylic application What will you learn on this online nail technician course This course is brimming with 25 modules designed to give you complete training in becoming a successful nail technician and providing you with guidance and insight to starting your own nail salon Understand nail technology and what a nail technician does Learn the different skin layers and how this plays a role in nail technology Get an understanding of nail anatomy, how fast nails grow and the different sections of the nail that you need to know as a nail technician Learn how to prepare your work area effectively. This module covers hygiene and the importance of cleaning your work area effectively between patients Understand the importance of consulting with your clients, offering guidance and how to give clients clear instructions on how to care for their nails moving forward Learn how to perform a manicure from the supplies you will need and how to shape the nails for the best results Learn the art of performing the perfect pedicure each and every time. This module will provide you with the advice you need from what supplies you will need to removing old nail polish to shining nails and more Understand the art of false nails from the supplies you will need to adding plastic tips, lengthening acrylics and finishing off acrylic nails perfectly This module will teach you how to incorporate a hand and arm massage into your nail appointment to provide your clients with an added service Understand all there is to know about gel nails and what makes them so popular You will also get step by step instructions on completing gel nails along with a useful instructional video Get useful advice on using nail tips Learn all there is to know about nail art. Know why a base coat is so important, get inspiration for designs and more Get some valuable tips on nail maintenance and how to help your clients make their manicure and pedicure last longer The importance of health and hygiene and how to keep your work station clean at all times An introduction to salon management Advice on starting your own salon, working as a technician or starting a mobile business Learn how to set up a successful salon with decoration tips and advice Marketing, pricing and merchandising in your salon Understand about staffing your salon, employee law and everything you need to know when it comes to adding staff members to your salon Get valuable insight into customer relations management to ensure the highest levels of customer service at all times Learn to manage costs effectively, along with the importance of reporting and record keeping Benefits of the Nail Technician Diploma   Once you will finish this Online Course, you will be ready to begin your Career as a Nail Technician. You will be ready to work as a Nail Technician or even having your own business. Are you ready for that? Don't wait more time, the future is here, the new future can be tomorrow.   Some of the benefits taking this Nail Technician Online Course  Improved career opportunities Ability to enjoy consistent earnings Study in the comfort of your own home online Study at your own pace Affordable study solution No traveling costs Recognized certification on successful completion and passing of the multiple-choice test Course Content Module 1: Introduction to Nail Technology Module 2: Anatomy of the Skin Module 3 : Nail Anatomy Module 4 : Preparing Your Work Area Module 5 : Client Consultation and Communication, Preparing Your Client Module 6 : How to Perform a Manicure Module 7 : How to Perform a Pedicure Module 8 : Artificial Nails Module 9 : Arm and Hand Massage Module 10 : Gel Polish Module 11 : Nail Tips (Shaping and Painting & Artificial Tips) Module 12 : Basic Nail Art Module 13 : Nail Maintenance Module 14: Health and Hygiene Module 15: An Introduction to Salon Management Module 16: Start a salon, become a mobile technician, or work for someone else? Module 17: Setting up a Salon and Red Tape Module 18: Salon Decoration Module 19: Marketing Your Nail Salon / Service Module 20: Setting Your Pricing Module 21: Merchandising Your Salon Module 22: Employees and Staffing Module 23: Customer Relationship Management Module 24: Managing Costs Module 25: Forms and Record Keeping

Description: A business of Hotel and Restaurant is very lucrative. The course covers the essential techniques and skills of managing a hotel or restaurant. You will learn the essential etiquette and communication skill, quality management, marketing, hospitality management, and more. The course also focuses on restaurant management covering the ways of starting a restaurant, food business, starting a food catering etc. The purpose of the course is to help you to manage any restaurants and hotels, no matter where you run your business. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Hotel and Restaurant Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Hotel and Restaurant Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Hotel Management Hotel Business Administration 00:15:00 Type of Hotels 00:15:00 Hotel Administration Structure 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Housekeeping, Engineering & Security Housekeeping 00:15:00 Engineering Department 00:15:00 Security Departments 00:15:00 Human Resource Management Human Resource Management 00:15:00 Roles of HRM 00:15:00 Quality Management Quality Management 00:15:00 Marketing Marketing 00:45:00 Market Strategy in Hotel Industry 00:30:00 Interdepartmental Communications Skills Interdepartmental Communications 00:15:00 Communication Skills 00:45:00 Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:30:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 00:30:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Mock Exam Mock Exam - Hotel and Restaurant Management Diploma 00:20:00 Final Exam Final Exam - Hotel and Restaurant Management Diploma 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00