12850 Communication courses

Dynamic Stakeholder Engagement Stakeholder engagement is one of the most important success criteria of any project or change initiative, yet it is often subsidiary to other processes or Participantd downward to managers and staff. Worse yet, it can be set up as a step-by-step, mechanical or uni-directional push communication process. Engaging stakeholders is a planned and highly adaptive organic process that seeks to touch each individual impacted by the change. Successful stakeholder engagement guides individuals to find and communicate their own motivation, embrace the change, and carry it forward. It is that dynamic that causes the change to happen and progress. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Unlock the secrets to success in the beauty industry with our Salon Management 101 course. From strategic business planning to effective marketing and human resource management, gain essential skills for running a thriving beauty salon. Elevate your salon leadership, financial literacy, and customer experience to stand out in this dynamic industry. Enroll now and empower your journey in salon entrepreneurship!

Enhance your skills with our Speech & Language Therapy Course. Learn techniques to help children & adults with speech, language, & swallowing disorders. Enroll now & make a lasting impact!

A full day retreat for women to teach you how to access the healing power behind your true, authentic Voice.

A full day retreat for women to teach you how to access the healing power behind your true, authentic Voice.

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

To stay relevant, organizations must be able to adapt to the digital and technological progress taking place around them. And it is also important to consider the ways that doing so will creating ongoing change in their day-to-day operations. The shockwaves created by digital transformations will be felt by executives, employees, business partners, customers, clients, and potentially the public at large. To better understand what changes you may face, this video outlines five of these changes. This micro-learning course is great for managers and stakeholders. Length: 4:50 Learning Objectives Recognize the internal dynamics that arise when an organization undergoes a digital transformation, detecting the factors that contribute to resistance and hesitancy in adopting digital workflows while identifying strategies for promoting open communication and effective training to ease this transition.;Demonstrate an understanding of the elevated significance of cybersecurity in the context of digitalization. Comprehend the vulnerabilities associated with being digitally connected and develop an awareness of the policies and procedures required to maintain information security within the organization.;Explore how digital skills have become integral to various roles across industries and understand the growing importance of technological proficiency alongside traditional qualifications.

Level 4 Diploma | 14 Premium CPD Certified Courses for Nurses | Free Certificate (PDF + Hard Copy) + Transcript + SID | Enrol Immediately

Boost your career with Corporate Self Confidence. Learn the essence of confidence, its corporate relevance, and ways to display it seamlessly in professional settings.

Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it. It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to 'hold up the mirror' to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly. This programme will help managers / team leaders: Analyse the constituents of a 'high performing' team Apply essential influencing techniques Use a range of communication techniques to support effective teamwork Create and articulate team vision Generate common values Assess team effectiveness and take/recommend the appropriate actions Make more efficient use of team time Understand and agree on techniques to manage conflict Define and implement team meeting protocols that will facilitate team effectiveness Use the Prime Focus model to create the environment and framework for a high performing team Draft your team strategy to take them to the next level Day 1 1 Welcome and introduction Participants are welcomed to the programme and invited to share their personal objectives and people challenges Participants are given an action plan template to complete throughout the workshop 2 Your team The concept of 'positive intention' The difference between a team and a high performing team Assess your team effectiveness What is your 'interference'? 3 The team environment Setting the scene Building rapport Active listening Team goals and role profiling 4 Your style Tuckman model of team stages - how do you manage each stage? Team standards and goals Your team vision 5 Effective team meetings Influencing in team meetings How to make them interesting and relevant The pure role of the chair Day 2 1 Effective communication techniques Giving and receiving feedback Your communication style How to adapt, pace and lead to build rapport The Mehrabian theory of communication 2 How to manage conflict What is conflict? What is your default conflict approach? Tools and tips for managing conflict Practice sessions 3 Team skills Undertake a team skills analysis Types of team member Motivating team members Reframing situations 4 Setting your strategy Seeing the bigger picture The Prime Focus Model Your strategy for success Articulating your strategy Action plans revisited