11952 Communication courses

Project Management for Non-Project Managers: Virtual In-House Training Individuals who are involved in projects (commissioning, supporting, sponsoring, etc.) may often be unfamiliar with project management. A basic understanding of project management is essential for non-project managers, who are critical stakeholders contributing to project success. This awareness course uses A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and other sources to introduce you to project management vocabulary, concepts, and techniques. It also provides insights into the realities of being a project manager, and opportunities to explore how you can positively impact projects in your own role. What You Will Learn At the end of this program, you will be able to: Identify the benefits of project management Use standard project management terminology Describe characteristics of successful projects, project managers, and high-performing teams Explain various project stakeholder roles, their responsibilities, and the fundamental project management processes Recognize how agile / adaptive practices are useful for certain project life cycles Create a personal action plan for how to support real-world projects within a non-PM role Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Project management overview Strategic value of project management Defining project success Project life-cycle models and governance Project roles and responsibilities Project Initiating and Planning Initiating the project Defining project requirements and scope Developing the project schedule and budget Project Risk Management, Executing, Monitoring, and Closing Understanding, evaluating, and adjusting for risk Honoring the baseline and executing the project Monitoring and controlling the project Closing the project Project Interpersonal Processes Project communication Project team development Conflict management

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

Elevate your golf cart experience with our comprehensive course on safety, operation, and maintenance. Learn essential skills for secure passenger communication, risk management, and emergency procedures. Join us to enhance your knowledge and contribute to a safer and more enjoyable golf cart environment.

My popular 'Getting Started in Data Governance' course is making it's way across the pond!

Do you know what a PA or Personal Assistant's day-to-day job is? Are you thinking of giving your career a tuning by becoming a PA? Welcome onboard. Here is our 11 courses special PA - Personal Assistant Training bundle, only for you. Designed and crafted by expert professionals from this relevant sector will take you through the skill, knowledge and recent updates that a PA must adhere to. With this bundle, you will learn about the most important skills of a personal assistant, like minute taking, touch typing, effective communication, etc. On the other hand, your knowledge of workplace professionalism, workplace violence or conflict management and performance management might help you ride the success train. And an employee's resume enriched with decision making and workplace first aid training will be hunted by the employers. You have the most amazing deal in your hand. So, grab it now and take the most crucial career development decision. What other courses are included with this PA - Personal Assistant? Course 01: Paralegal Law and Skills Course 02: Payroll (UK Payroll) Course 03: Touch Typing Essential Skills Level 3 Course 04: Level 2 Effective Minute Taking Course Course 05: Workplace Professionalism and boundaries - Level 2 Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07: Performance Management Course 08: Decision Making Course 09: First Aid at Work Course 10: Effective Communication Skills Learning Outcome: Successful completion of this 11 courses bundle, learners will: Define the duties and responsibilities of a paralegal Understand the UK payroll system Upskill themselves with minute-taking and touch typing skills Learn about workplace ethics and professionalism Know how to make critical decisions in the workplace Understand the importance of effective communication Benefits you'll get choosing Apex Learning for this PA - Personal Assistant: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 01: Paralegal Law and Skills Module 1: Introduction to Personal Assistant Role and Responsibilities of PA / Secretary Job Functions and Required Skills Planning Work Details Difference between Secretary and PA Module 2: Business Telephone Skills Telephone Etiquette Telephone Skills Telephone Courtesy Tips Domestic and International Calls Module 3: Representing Your Boss and Company Competence Professionalism Reflecting Brand Values Working Toward Company Objectives Module 4: Mail Services and Shipping The Office Mail Mailing and Shipping Details Royal Mail Services Alternatives to Royal Mail Module 5: Travel Arrangements Business Travel Hotel Reservations Transportation Reservations Itinerary and Trip Checklist Module 6: Organising Meeting and Conferences Meeting Arrangements Types of Meeting Scheduling Meetings Meeting Minutes Module 7: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Module 8: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems How to Alphabetise for Filing and Indexing Handling Confidential Documents Module 9: Business Writing Skills Structures of Business Documents Structures of Other Official Documents Editing and Proofreading Module 10: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Module 11: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 12: Customer Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them Module 13: Effective Planning and Scheduling Work Breakdown Structure Estimation Process and Resources Alignment Project Planning Risk Management Module 14: Invoicing/Petty Cash Financial Record Keeping Invoice Petty Cash Budgeting Course 02: Paralegal Paralegal Law and Skills Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Payroll (UK Payroll) UK Payroll 1: Introduction Introduction to Payroll Management 22 An Overview of Payroll UK Payroll 2: The UK Payroll System Running the payroll - Part 1 Running the payroll - Part 2 Manual payroll Benefits in kind Computerised systems Total Photo scenario explained UK Payroll 3: Brightpay Brightpay conclude Find software per HMRC Brightpay Add a new employee Add 2 more employees Payroll settings Monthly schedule - 1 Sara Monthly schedule - Lana Monthly schedule - James Directors NI Reports Paying HMRC Paying Pensions RTI Submission Coding Notices Journal entries 102 Schedule AEO Payroll run for Jan & Feb 2018 Leavers - p45 End of Year p60 Installing Brightpay UK Payroll 4: Paye, Tax, NI PAYE TAX NI Pensions Online calculators Payslips Journal entries UK Payroll 5: Conclusion and Next Steps Conclusion and Next Steps Course 04: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5 , and w DRILL 6 m and u DRILL 7 v and x DRILL 8 sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 05: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 06: Workplace Professionalism and boundaries - Level 2 Positioning Yourself as a Professional Enhancing Your Professional Image Expanding Your Skills Communicating for Results Building Relationships and Networks Course 07:Preventing Workplace Violence and Harassment Level 3 Section 1: Workplace Management: Violence What Is Workplace Harassment? Identifying the Bully How to Handle Workplace Violence Risk Assessment (I) Risk Assessment (II) Being the Victim Checklist for Employers Interview Process Investigation Process Developing a Workplace Harassment Policy Section 2: Workplace Management: Harassment The Background Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace False Allegations Other Options Sexual Harassment Mediation Conflict Resolution The Aftermath Course 08:Performance Management Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Conclusion Course 09: Decision Making What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision Making for Conflict Management Course 10: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing With Fractures and Dislocations Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing with Minor Injuries at the Workplace Call for an Emergency Course 11: Effective Communication Skills Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Personal assistants usually carry out support tasks for individuals and managers, including administration, diary management, event planning, etc. So, anyone looking for a job in this field or existing professionals looking to reskill can take this course. Requirements Our Personal Assistant Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this PA - Personal Assistant course, it can be studied in your own time at your own pace. Career path PA, personal assistant, personal secretary, executive secretary, executive assistant - are some familiar job roles that our PA - Personal Assistant bundle course might take you into. Support Secretary Data Entry Clerk Administrative Assistant Office Manager Personal Concierge Executive Assistant Certificates Certificate of completion Digital certificate - Included

This qualification is suitable for anyone who wants to work in a school or college setting in a full or part-time support role (this could be in an administrative role, technical or site support, voluntary work or working directly with children and young people in the classroom). Content The course is made up of 6 units covering the following themes: Child and young person development Safeguarding the welfare of children and young people Communication and professional relationships with children, young people and adults Equality, Diversity and Inclusion Schools and colleges as organisations Understanding children and young people’s health and safety. You’ll work in small groups, led by experienced tutors.

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for Microsoft© Windows© and Microsoft Office users who are transitioning to a SharePoint environment, and who need to access information from and collaborate with team members within Microsoft SharePoint. Overview Launch a SharePoint site and navigate among the pages and resources provided by the site. Use SharePoint lists to track and view information. Use document libraries to store and organize documents. Find, share, and archive content stored in SharePoint. Author documents as a member of a SharePoint team site. Use SharePoint workflow automation tools. In many professional environments, people work collaboratively in teams. Information technology and applications facilitate this by enabling people to easily share, access, edit, and save information. Microsoft© SharePoint© is a platform specifically designed to facilitate communication and collaboration, enabling people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. In this course, you will use SharePoint to access, store, share, and collaborate with information and documents. Prerequisites To ensure your success in this course, you should have basic end-user skills with a current version of Microsoft Windows. Lesson 1: Navigating SharePoint Sites Topic A: Launch SharePoint Topic B: Gain Access to a Site You Didn't Create Topic C: Navigate Within a SharePoint Site Topic D: Access SharePoint from Your Mobile Device Lesson 2: Using Lists to Track Information Topic A: Add and Populate Lists Topic B: Change View Options Topic C: Create a Custom View Lesson 3: Using Document Libraries to Share and Organize Documents Topic A: Store Files in a Document Library Topic B: Create and Use Document Templates Lesson 4: Finding, Sharing, and Archiving Content Topic A: Search for Items in Lists or Libraries Topic B: Share Through Links Topic C: Move Files Offline Lesson 5: Authoring Documents as a Team Topic A: Work Together on Documents Topic B: Manage File Versions and Document Recovery Lesson 6: Automating Business Processes Topic A: Use Rule-Based Automation Topic B: Use Power Automate to Automate a Workflow

Description Phlebotomy Diploma Phlebotomy Diploma is a premium online course tailor-made for those eager to enter the world of phlebotomy, a key domain within the healthcare sector. The course serves as a bridge for participants to transition from amateurs to professional phlebotomists. At the heart of this Phlebotomy Diploma is an introduction to phlebotomy, establishing a firm foundation for learners. This foundational knowledge opens the doors to understanding the intricacies of blood, its circulation, and its vast composition. Knowledge of the blood's function plays a crucial role for every budding phlebotomist, and this course ensures that learners gain an in-depth understanding of it. Beyond theoretical knowledge, the equipment utilised for collecting specimens plays a paramount role in the field of phlebotomy. The Phlebotomy Diploma introduces learners to these tools, ensuring they become adept in their use, fostering both confidence and skill. Techniques such as venipuncture and dermal puncture, often seen as the cornerstone of phlebotomy, are explored extensively, ensuring students master these critical procedures. Yet, drawing blood is only a portion of a phlebotomist's role. Once the specimen has been obtained, the process of handling and processing becomes pivotal. This course enlightens students on best practices in specimen handling, ensuring the integrity of samples, which in turn guarantees accurate test results. Special procedures often set apart professionals from novices. The Phlebotomy Diploma covers these nuanced procedures, equipping learners with the knowledge to handle uncommon or challenging situations with poise. This is further complemented by a comprehensive overview of common laboratory tests, allowing learners to not just collect specimens, but also to have an understanding of the tests that might be run on those samples. While technical skills are essential, communication remains a cornerstone in the world of healthcare. The Phlebotomy Diploma recognises this and provides an entire module dedicated to honing communication skills tailored for a phlebotomist. From patient reassurance to effective collaboration with colleagues, good communication ensures smooth operations in any healthcare setting. The journey of becoming a phlebotomist is both exciting and demanding. This course offers guidance for those starting as student phlebotomists. It provides insights into the day-to-day tasks, challenges, and the joy of making a difference. As students near the end of the course, they're guided on transitioning to becoming professional phlebotomists. This segment offers invaluable insights into certifications, job opportunities, and furthering one's career in the phlebotomy sector. To conclude, the Phlebotomy Diploma is not just another online course; it's a comprehensive journey from the basics to the professional world of phlebotomy. It's designed meticulously, ensuring every learner, regardless of their prior knowledge, emerges as a competent, confident, and sought-after phlebotomist. For those eyeing a career in this dynamic field, this course is the beacon guiding them towards excellence. What you will learn 1:Introduction to Phlebotomy 2:Blood Circulation, Function and Composition 3:Equipment for Collecting Specimen 4:Venipuncture and Dermal Puncture 5:Specimen Handling and Processing 6:Special Procedures 7:Common Laboratory Tests 8:Communication Skills for a Phlebotomist 9:Becoming a Student Phlebotomist 10:Becoming a Professional Phlebotomist Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Customer care, customer service, Moccasin Approach,