11946 Communication courses

Overview Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. Description David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: Envisioning a collectively desired future Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: Solve problems within an organisation in a positive and forward-thinking way. Be more curious and excited about the challenges faced within the business. Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. Approach change in an affirmative mindset. Use questions to create movement and change within the company. Simply apply core communication skills, for overall organisational success Topics covered: What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. The 4D Model: Summary Task – Review of learning and knowledge check. The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. Recall Quiz – A chance to review learning in an engaging way. Summary – Developing actions and key points to take away. Who should attend Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. Requirements for Attendees None.

Project Management for Non-Project Managers Individuals who are involved in projects (commissioning, supporting, sponsoring, etc.) may often be unfamiliar with project management. A basic understanding of project management is essential for non-project managers, who are critical stakeholders contributing to project success. This awareness course uses A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and other sources to introduce you to project management vocabulary, concepts, and techniques. It also provides insights into the realities of being a project manager, and opportunities to explore how you can positively impact projects in your own role. What You Will Learn At the end of this program, you will be able to: Identify the benefits of project management Use standard project management terminology Describe characteristics of successful projects, project managers, and high-performing teams Explain various project stakeholder roles, their responsibilities, and the fundamental project management processes Recognize how agile / adaptive practices are useful for certain project life cycles Create a personal action plan for how to support real-world projects within a non-PM role Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Project management overview Strategic value of project management Defining project success Project life-cycle models and governance Project roles and responsibilities Project Initiating and Planning Initiating the project Defining project requirements and scope Developing the project schedule and budget Project Risk Management, Executing, Monitoring, and Closing Understanding, evaluating, and adjusting for risk Honoring the baseline and executing the project Monitoring and controlling the project Closing the project Project Interpersonal Processes Project communication Project team development Conflict management

Project Management for Non-Project Managers: In-House Training Individuals who are involved in projects (commissioning, supporting, sponsoring, etc.) may often be unfamiliar with project management. A basic understanding of project management is essential for non-project managers, who are critical stakeholders contributing to project success. This awareness course uses A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and other sources to introduce you to project management vocabulary, concepts, and techniques. It also provides insights into the realities of being a project manager, and opportunities to explore how you can positively impact projects in your own role. What You Will Learn At the end of this program, you will be able to: Identify the benefits of project management Use standard project management terminology Describe characteristics of successful projects, project managers, and high-performing teams Explain various project stakeholder roles, their responsibilities, and the fundamental project management processes Recognize how agile / adaptive practices are useful for certain project life cycles Create a personal action plan for how to support real-world projects within a non-PM role Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Project management overview Strategic value of project management Defining project success Project life-cycle models and governance Project roles and responsibilities Project Initiating and Planning Initiating the project Defining project requirements and scope Developing the project schedule and budget Project Risk Management, Executing, Monitoring, and Closing Understanding, evaluating, and adjusting for risk Honoring the baseline and executing the project Monitoring and controlling the project Closing the project Project Interpersonal Processes Project communication Project team development Conflict management

Level 5 QLS Diploma | QLS Endorsed Certificate Included | 10 CPD Courses & PDF Certificates | 145 CPD Points

Boost Your Career By Enrolling In This Anger Management Bundle To Overcome Your Challenges! Everyone experiences anger at some point in their life. It's a natural emotion, but when it gets out of control, it can lead to destructive behaviour and negatively impact relationships. Imagine being able to control your anger, improve your relationships, and live a happier life. That's exactly what our Anger Management course can help you achieve. In this comprehensive bundle package, you'll not only learn how to manage your anger, but you'll also gain valuable skills to help you in all areas of your life. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With 10 courses in total, you'll have all the tools you need to become the best version of yourself. This Bundle Package includes: Course 01: Anger Management at QLS Level 3 09 Additional CPD Accredited Premium Courses - Course 01: Meditation & Mindfulness Course 02: EFT - Emotional Freedom Technique Course 03: Diploma in Confidence Building Course 04: Anxiety Management Course Course 05: Resilience Training Course 06: Growth Mindset for Success Course 07: Emotional Intelligence and Human Behaviour Course 08: Decision-Making in High-Stress Situations Course 09: Communication Skills Masterclass Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. Learning Outcomes: Enrol yourself and be efficient for: Understanding the causes and triggers of anger Learning techniques to control anger and prevent destructive behaviour Building confidence and reducing anxiety through meditation and mindfulness Developing emotional intelligence and communication skills Developing a growth mindset and resilience to cope with stress Learning decision-making techniques in high-stress situations The course materials are designed by experts, and you can access them easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 09 additional certificates accredited by CPD to expand your knowledge. Get a free student ID card with this course! (£10 postal charges will be applicable for international delivery) Our bundle learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course materials. Complete the bundle at your own pace. Each of our students gets full 24/7 tutor support. After completing our bundle, you will receive efficient assessments and immediate results. Our Anger Management course is perfect for anyone who wants to learn how to control their anger and live a happier life. This comprehensive bundle package includes ten courses, each designed to help you understand your emotions and develop the skills you need to manage them effectively. In this course, you'll start by learning about the causes and triggers of anger and why it's important to control it. You'll then move on to techniques for controlling your anger and preventing destructive behaviour. You'll learn about meditation, emotional freedom technique, confidence building, anxiety management, resilience training, growth mindset, emotional intelligence, decision-making, and communication skills. With the help of our course, you'll develop a personal plan for managing your anger and learn how to deal with angry people. You'll also gain valuable skills that will help you in all areas of your life, such as developing a growth mindset, building resilience to cope with stress, and improving your emotional intelligence and communication skills. *** Course Curriculum: *** The bundle courses have the following curriculum: Module One: Understanding Anger Module Two: Do's and Don'ts Module Three: Gaining Control Module Four: Separate the People from the Problem Module Five: Working on the Problem Module Six: Solving the Problem Module Seven: A Personal Plan Module Eight: The Triple A Approach Module Nine: Dealing with Angry People Module Ten: Pulling It All Together What is the Anger Management Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional Courses, You have to pay the price based on the Level of these Courses Endorsed by The Quality Licence Scheme. Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone: Struggling to manage their anger Looking to improve their relationships Trying to improve their emotional intelligence and communication skills Working to reduce anxiety and build confidence Looking to develop a growth mindset and resilience Requirements You will not need any prior background or expertise. All you need to take this Anger Management course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Upon successful completion of this course, you may explore the following career pathways: Social Worker (£25,000 - £40,000) Counsellor (£23,000 - £38,000) Human Resources Manager (£35,000 - £70,000) Police Officer (£20,000 - £55,000) Teacher (£24,000 - £38,000)

ITIL® 4 Specialist: Create, Deliver and Support: On-Demand The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

Drive improvement with our one-day Process Mapping workshop. Our Process Mapping Training course has been designed as a one-day programme so that your business may use Process Mapping as THE TOOL to drive improvement. The techniques explained in this practical "hands-on" workshop will yield real, timely, and motivating results. A process map is a visual tool used to illustrate your core processes. It is essentially a breakdown of a process to determine how it flows and, ultimately, how effective it is. Those who use PROCESS MAPPING look closely at elements such as the structure of a system and the flow of communication within the system. It is therefore a communication tool, a planning tool, and a tool to drive unnecessary waste and cost out of your organisation. It is also a practical tool to help you identify and address core problems in your organisation. PROCESS MAPPING is an essential and critical stage in the search for performance improvement. Yet the approach is not widely recognized or understood. PROCESS MAPPING will help managers and staff alike discover what the process is currently like, what are the Value Added, the Non-value Added, and the Value Enabling activities, and how to identify opportunities for improvement as you map out how the process should look like Whether delivering a service or producing a product, successful organisations are in continual pursuit of better, faster and cheaper way of delivering satisfaction to their customers. PROCESS MAPPING will provide organizations with an agreed and accurate understanding of their current processes, and will therefore provide new sources of rich stimulation for ideas to solve problems, find improvements, and map what the process should look like. It is therefore a foundation upon which many organizations then develop and implement many other Lean tools. PROCESS MAPPING is also a key tool used in the design and implementation of a robust Quality Operating System. The International Organization for Standardization or ISO 9001 encourages a process approach to quality management as it helps in the understanding of how each process relates to other processes within the organization and how those interactions impact Quality Management. This workshop can also be delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. We are happy to discuss Process Mapping in the context of your own business needs, so please contact us via email at compete@cforc.org or phone +44 (0)28 9073 7950 or our Dublin office +353 8 7224 2575 for more information.

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Discover the keys to thriving in your social connections with our comprehensive course, 'Social Relationships: Goals and Strategies.' From effective communication and conflict resolution to establishing healthy boundaries, learn the essential skills needed to cultivate and sustain meaningful relationships. Navigate the digital age with confidence, embrace diversity, and set personalized goals for lasting connections. Elevate your interpersonal skills and embark on a journey towards fulfilling social connections. Enroll now to unlock the secrets to successful and satisfying relationships.

This Professional Certificate Course in Key Aspects of Intercultural Management aims to equip participants with a holistic understanding of intercultural dynamics. Covering crucial areas such as strategy, marketing, human resources, leadership, communication, and international teamwork, the curriculum delves into the preparation and techniques for successful intercultural negotiations. Participants will also explore the impact of intercultural marketing on strategy development in multicultural environments and examine the role of technology and digital platforms in enhancing intercultural management and cross-cultural communication. After the successful completion of the course, you will be able to learn about the following: Identify and analyze the key areas of intercultural management, including strategy, marketing, human resources, leadership, communication, and cooperation in international teams. Discuss the preparation and techniques for intercultural negotiations and the skills necessary for successful intercultural communication. Analyze intercultural marketing and its impact on developing effective marketing strategies in multicultural environments. Discuss the role of technology and digital platforms in enhancing intercultural management and cross-cultural communication.   This Professional Certificate Course in Key Aspects of Intercultural Management aims to empower participants with a comprehensive understanding of crucial areas such as strategy, marketing, human resources, leadership, communication, and cooperation within international teams. The curriculum delves into the intricacies of intercultural negotiations, emphasizing the skills essential for successful cross-cultural communication. Participants will explore the impact of intercultural marketing on developing effective strategies in multicultural environments, while also examining the role of technology and digital platforms in enhancing intercultural management and communication. This Professional Certificate Course in Key Aspects of Intercultural Management aims to equip participants with a comprehensive understanding of pivotal areas such as strategy, marketing, human resources, leadership, communication, and collaboration in international teams. The curriculum delves into the nuances of intercultural negotiations, emphasizing the skills essential for successful cross-cultural communication. Participants will explore the intricacies of intercultural marketing, analyzing its impact on crafting effective strategies in multicultural environments. Additionally, the course addresses the role of technology and digital platforms in enhancing intercultural management and fostering cross-cultural communication proficiency. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Key Aspects of Intercultural Management Self-paced pre-recorded learning content on this topic. Key Aspects Of Intercultural Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Global Business Professionals International Marketing Executives Human Resources Managers Multinational Team Leaders Strategic Management Practitioners Cross-Cultural Negotiators Communication Specialists Digital Marketing Professionals Corporate Leaders in Multicultural Environments Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.