9627 Communication courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 1 Days 6 CPD hours This course is intended for The primary audience for this course is as follows: WebEx Board Power Users Network Video Administrators Collaboration Administrators Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer DesignHTMLPreview Overview Overview of Cisco WebEx Boards Setting up and configuring WebEx Board Using WebEx Teams Board Troubleshooting WebEx Team Boards WebEx Teams API   This is a one-day instructor-led course that teaches the students how to Administer and Use a WebEx Team Board for Collaboration Teams. Overview of Cisco WebEx Board Introducing the WebEx Board WebEx Board Capabilities WebEx Board Considerations WebEx Board 55 WebEx Board 70 WebEx Board 85 Setting up and Configuring WebEx Board Unpacking WebEx Boards Mounting options for the WebEx Board Webex Board Touch 10 Support Audio Arrays for Webex Board Cisco WebEx Board Pen WebEx Board Easy Installation WebEx Board Activation WebEx Board Registration to Cloud WebEx Board Registration to CUCM Software Updates Setting up email for annotation and White boarding Using the WebEx Board as a Digital Signage Setup Branding on the WebEx Boards Reset to Factory Default User Interface -Device Settings -Call Quality -Check health and Services -Check Camera Using the WebEx Board Using the WebEx Board as Standalone Conference unit Using the WebEx Board with WebEx Teams app Pairing WebEx Teams app with the WebEx Board Making Calls with the WebEx Board Whiteboarding with the WebEx Board Collaborating with WebEx Board Using Wireless sharing Using WebEx Board attach to a WebEx teams space WebEx Board Companion Mode Troubleshooting the WebEx Board On-Screen Diagnostics Camera Check Media Quality Web Interface Web Interface ? Diagnostics Web Interface ? Monitoring Calls Web Interface ? Call Control Web Interface ? System Logs Web Interface ? Call Logs Troubleshooting Registration Troubleshooting Connectivity Labs Installing WebEx Teams Application Setup WebEx Board Configuring WebEx Board Configure advanced settings Configuring Conferences with WebEx Boards Making calls with WebEx Boards Joining Spaces With WebEx Boards Whiteboarding WebEx Board Sessions Annotating WebEx Board sessions Monitor WebEx Board Sessions Troubleshooting WebEx Board Sessions

Duration 3 Days 18 CPD hours This course is intended for Security professionals. This module is intended for everyone who is involved in the implementation, evaluation and reporting of an information security program, such as an Information Security Manager (ISM), Information Security Officer (ISO) or a Line Manager, Process Manager or Project Manager with security responsibilities. Basic knowledge of Information Security is recommended, for instance through the EXIN Information Security Foundation based on ISO/IEC 27001 certification. Overview The module Information Security Management Professional based on ISO/IEC 27001 (ISMP.EN) tests understanding of the organizational and managerial aspects of information security.The subjects of this module are: Information security perspectives: business, customer, service provider/supplier Risk Management: analysis, controls, remaining risks Information security controls: organizational, technical, physical. Information security is the preservation of confidentiality, integrity and availability of information (ISO/IEC 27000 definition). Information security is gaining importance in the Information Technology (IT) world. Globalization of the economy is leading to an ever-increasing exchange of information between organizations (their staff, customers and suppliers) and an explosion in the use of networked computers and computing devices. The core activities of many companies completely rely on IT. Enterprise resource planning (ERP) management systems, the control systems that govern how a building runs or a manufacturing machine functions, day-to-day communications - everything - runs on computers. The vast majority of information - the most valuable commodity in the world - passes through IT. Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when it is needed. Companies and individual users of technology are also beginning to understand how important security is and are beginning to make choices based on the security of the technology or service. Information Security Perspectives The candidate understands the business interest of information security The canidate understands the customer perspective on governance The candidate understands the supplierïs responsibilities in security assurance Risk Mangement The candidate understands the principles of risk management The candidate knows how to control risks The candidate knows how to deal with remaining risks Information Security Controls The candidate has knowledge of organizational controls The candidate has knowledge of technical controls The candidate has knowledge of physical, employment-related and continuity controls

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers IS Systems Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview Upon completion, Certified Information Systems Security Auditor students will be able to establish industry acceptable Cyber Security & IS management standards with current best practices and be prepared to competently take the C)ISSA exam. The Certified Information Systems Security Auditor, C)ISSA , course covers the skills and knowledge to assess vulnerabilities, report on compliance and implement controls for private and public enterprises. Many organizations require an Information System Auditor?s expert knowledge when it comes to identifying critical issues and providing effective auditing solutions. Through the use of a risk-based approach, the C)ISSA is able to implement and maintain cost-effective security controls that are closely aligned with both business and industry standards. Course Outline The Process of Auditing Information Systems Risk-Based Auditing Audit Planning and Performance IS Systems Auditor reports IT Governance and Management Systems Acquisition, Development and Implementation Systems Development Models Types of Specialized Business Applications Application Controls Information Systems Operations, Maintenance, and Support System and Communications Hardware Additional course details: Nexus Humans C)ISSA Certified Information Systems Security Auditor Mile 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the C)ISSA Certified Information Systems Security Auditor Mile 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for IT Professionals who deploy small-to- medium scale enterprise network solutions based on Aruba products and technologies Overview Upon completion of this course, you will be able to:Explain how Aruba networking solutions meet customers? requirementsExplain how Aruba AirWave provides unified wireless and wired network managementDescribe in-band management and out-of-band managementComplete the initial setup on ArubaOS switchesControl access to switches for both in-band and out-of-band managementManage software and configuration files on ArubaOS switchesExplain use cases for VLANs and configure port-based VLANs on ArubaOS switchesUnderstand and configure Rapid Spanning Tree Protocol (RSTP)Understand and configure Multiple Spanning Tree Protocol (MSTP)Differentiate between different types of link aggregation and understand the benefits of Link Aggregation Control Protocol (LACP)Configure and troubleshoot link aggregation on ArubaOS switchesConfigure static routes on ArubaOS switches and interpret IP routing tablesConfigure a basic Open Shortest Path First (OSPF) solutionDescribe how Virtual Switching Framework (VSF) works and the advantages that it providesConfigure and verify a simple VSF fabricDescribe the basics of wireless communications and 802.11 standardsDefine a wireless LAN (WLAN) and differentiate between wireless security optionsConfigure basic settings on Aruba Instant APsConfigure AirWave management settings on an IAP clusterConfigure SNMP v2c settings on ArubaOS switchesDiscover ArubaOS switches in AirWave and bring switches and IAPs under monitoring and managementImplement zero touch provisioning (ZTP) for Aruba IAPs and ArubaOS switches This course teaches you the fundamental skills necessary to configure and manage modern, open standards-based networking solutions. This course consists of approximately 20% lecture and 80% hands-on lab exercises to help you learn how to implement and validate small to medium enterprise network solutions. This 3-day course prepares network professionals for the HPE ATP - Aruba Mobile First Solutions V1 certification exam.In this course, participants learn about ArubaOS switch technologies including: VLANs, securing access, redundancy technologies such as MSTP, link aggregation techniques including LACP, and switch virtualization with Aruba?s Virtual Switching Framework (VSF). You also learn about IP Routing including static and dynamic IP routing with OSPF. This course teaches you how to deploy Aruba wireless Access Points and configure Aruba Clustering technology. It also teaches you how to configure, manage and monitor the network with the Aruba AirWave management solution. Introduction to Aruba, a Hewlett Packard Enterprise companySwitch CLI (Command Line Interface) NavigationProtecting Management AccessManagement of Software and ConfigurationsVLANSSpanning Tree Protocol (STP)Link AggregationIP RoutingVirtual Switching Framework (VSF)Wireless for Small-to-Medium Businesses (SMBs)Aruba AirWave

Duration 3 Days 18 CPD hours This course is intended for This course is for network managers, resellers, systems administrators, client security administrators, systems professionals, and consultants who are charged with the installation, configuration, and day-to-day management of Symantec Endpoint Protection in a variety of network environments, and who are responsible for troubleshooting and tuning the performance of this product in the enterprise environment. Overview At the completion of the course, you will be able to: Describe Symantec Endpoint Protection products, components, dependencies, and system hierarchy. Install and configure Symantec Endpoint Protection management and client components. Deploy Symantec Endpoint Protection Windows, Windows Embedded, Mac and Linux clients. Manage the client user interface. Manage content updates for Windows, Mac, and Linux. Perform server and database management. Configure replication and load balancing. Design a Symantec Endpoint Protection environment. This course is designed for the network, IT security, and systems administration professional tasked with architecting and implementing Symantec Endpoint Protection. Introduction Course overview The classroom lab environment Symantec Endpoint Protection Product Solution Why use Symantec Endpoint Protection? Symantec Endpoint Protection technologies Symantec Endpoint Protection services Symantec Endpoint Protection components Symantec Endpoint Protection policies and concepts Extending Symantec Endpoint Protection Installing the Symantec Endpoint Protection Manager Identifying system requirements Preparing servers for installation Installing and configuring the Symantec Endpoint Protection Manager Describing Symantec Endpoint Protection upgrades and version compatibility Configuring the Symantec Endpoint Protection Environment Starting and navigating the SEPM Describing policy types and components Console authentication Licensing the SEP environment Deploying Windows and Windows Embedded Clients Planning the client deployment Configuring client deployment package Deploying packages to clients Maintaining the client environment Upgrading Symantec Endpoint Protection clients Deploying Mac and Linux Clients Linux prerequisites Linux deployment Mac prerequisites Mac deployment Client and Policy Management Describing SEPM and client communications Administering clients Configuring groups Configuring locations Active Directory integration with SEP 12.1 Client configuration modes Configuring domains General client settings and Tamper Protection Configuring Content Updates for Windows Clients Introducing LiveUpdate Configuring the SEPM for LiveUpdate Configuring the LiveUpdate Settings and Content policies Configuring multiple group update providers (GUPs) Manually updating virus definitions Configuring Content Updates for Mac and Linux Clients Describing content update methods Configuring the LiveUpdate policy Configuring the SEPM as a reverse proxy Monitoring updates Performing Server and Database Management Managing SEPM servers Maintaining server security Communicating with other servers Managing administrators Managing the database Disaster recovery techniques Configuring Replication and Failover and Load Balancing About sites and replication How replication works Symantec Endpoint Protection replication scenarios Configuring replication Failover and load balancing Designing a Symantec Endpoint Environment Architecture components Architecture constraints Component placement Content delivery Determining client to SEPM ratios SEPM and database sizing best practices

Duration 5 Days 30 CPD hours This course is intended for This basic course is intended for anyone who is new to software development and wants, or needs, to gain an understanding of the fundamentals of coding and basics of Java and object-oriented programming concepts. Attendees might include: Technically-minded attendees who want or who want to begin the process of becoming an OO application developer Technical team members from non-development roles, re-skilling to move into software and application development roles within an organization Recent college graduates looking to apply their college experience to programming skills in a professional environment, or perhaps needing to learn the best practices and standards for programming within their new organization Technical managers tasked with overseeing programming teams, or development projects, where basic coding knowledge and exposure will be useful in project oversight or communications needs Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in basic coding with Java, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn: The steps involved in the creation and deployment of a computer program What OO programming is and what the advantages of OO are in today's world To work with objects, classes, and OO implementations The basic concepts of OO such as encapsulation, inheritance, polymorphism, and abstraction The basic constructs that all programming languages share The basic Java constructs supporting processing as well as the OO orientation How to use Java exception handling About and how to use classes, inheritance and polymorphism About use collections, generics, autoboxing, and enumerations How to take advantage of the Java tooling that is available with the programming environment being used in the class Getting Started with Programming, OO and Java Basics for Non-Developers is a skills-focused, hands-on coding course that teaches students the fundamentals of programming object oriented (OO) applications with Java to a basic level, using sound coding skills and best practices for OO development. This course is presented in a way that enables interested students to embrace the fundamentals of coding as well as an introduction to Java, in a gentle paced environment that focuses on coding basics.Students are introduced to the application development cycle, structure of programs, and specific language syntax. The course introduces important algorithmic constructs, string and character manipulation, dynamic memory allocation, standard I/O, and fundamental object-oriented programming concepts. The course explains the use of inheritance and polymorphism early on so the students can practice extensively in the hands-on labs. Structured programming techniques and error handling are emphasized. The course includes the processing of command line arguments and environment variables, so students will be able to write flexible, user-friendly programs. Students will leave this course armed with the required skills to begin their journey as a Java programmer using modern coding skills and technologies. Introduction to Computer Programming Introduction to Programming Programming Tools Programming Fundamentals Thinking About Objects Program Basics Programming Constructs Java: A First Look The Java Platform Using the JDK The Eclipse Paradigm Writing a Simple Class OO Concepts Object-Oriented Programming Inheritance, Abstraction, and Polymorphism Getting Started with Java Adding Methods to the Class Language Statements Using Strings Specializing in a Subclass Essential Java Programming Fields and Variables Using Arrays Java Packages and Visibility Advanced Java Programming Inheritance and Polymorphism Interfaces and Abstract Classes Exceptions Java Developer's Toolbox Utility Classes Enumerations and Static Imports Formatting Strings Collections and Generics Introduction to Generics Collections

Duration 5 Days 30 CPD hours Overview SDWAN Review Advanced Template Design and Troubleshooting Advanced Security Policies on vEdge and IOS-XE Platforms Advanced Local Policies on vEdge and IOS-XE Platforms Advanced Central Policies on vEdge and IOS-XE Platforms Advanced Troubleshooting of Policies on vEdge and IOS-XE Platforms In this Advanced Lab focused SDWAN Course, Students willExplore and Troubleshoot the initials environmentLearn Advanced Techniques to Deploy Templates with the theme of reusabilityDeploy and Troubleshoot Transport BridgingDeploy and Troubleshoot Routing including OSPF, BGP, EIGRPDeploy and Troubleshoot Multicast RoutingDesign, Configure, and Troubleshoot Advanced Security PoliciesDesign, Configure, and Troubleshoot Local PoliciesDesign, Configure, and Troubleshoot Application Aware RoutingDesign, Configure, and Troubleshoot Quality of ServiceDesign, Configure, and Troubleshoot Central Policies Including Hub Spoke, Full Mesh and Custom TopologiesDesign, Configure, and Troubleshoot Central Policies Including Service ChainingDesign, Configure, and Troubleshoot Central Policies Including Traffic Rules & CFLOW Cisco SD-WAN Overview Dashboard SD-WAN Architecture SD-WAN WAN Edges SD-WAN Controllers SD-WAN Fabric SD-WAN Advanced Settings Advanced Controller Settings Overlay and vEdge Recommended Settings Forward Error Correction (FEC) Packet Duplication System IP Design LTE Operation SD-WAN High Availability Controller High Availability Controller Scalability Active vManage, Backup Inactive vManage Clustering vManages Disaster Recovery SD-WAN Templates Template Overview Future Templates Device template using Future Templates Device template using CLI Templates Designing templates for Reusability Attaching Devices to Templates Bridging Transparent Bridging Bridging Template Configuration cEdge Bridging Template Configuration vEdge Bridging Template Configuration Monitoring Bridging Routing Protocols Static Routes Dynamic Routing Protocols Multicast Multicast Terms Requirements vEdge Multicast Support cEdge Multicast Support Multicast RPs Multicast Replicators PIM IGMP Network Optimization Optimization Overview TCP Optimization vEdge Optimization Requirements vEdge Optimization Implementation cEdge (IOS-XE) Optimization Requirements cEdge (IOS-XE) Optimization Implementation AppNAV Per Tunnel QoS Direct Internet Access (DIA) Overview SD-WAN Direct Internet Access (DIA) SD-WAN DIA Requirements SD-WAN Direct Internet Access Use Cases SD-WAN Direct Internet Access Design Components SD-WAN Direct Internet Access Design Considerations SD-WAN Direct Internet Access Failover Scenarios Cisco SD-WAN Direct Internet Access Monitoring Unified Communications Voice Integration in SD-WAN Voice Feature Templates Voice Policies IOS-XE UC Device Template SD-WAN Security Policy Authentication/Encryption/Integrity Firewall IPS (Snort) URL Filtering Web Layer Security Pairwise IPsec Keys SD-WAN Local Policy Policy Configuration Overview Policy Framework-Localized Policies Local Control Policy Local Control (Route) Policy Localized Control Policy Configuration Local Data Policy Configure Localized Data Policy for IPv4 SD-WAN Central Policy Policy Creation and Management Guidelines Centralized Data Policies Application Aware Routing Service Chaining Traffic Flow Monitoring with Cflowd Policy Construction Platform Support and Scalability SDWAN Migration Sequence of Migration Migration Planning DC/Hub Site Migration Branch/Spoke Site Migration Additional course details: Nexus Humans ADV-SDWAN-CT - Advanced Cisco SD-WAN Routing, Templates, Policy Configure, and Tshoot training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ADV-SDWAN-CT - Advanced Cisco SD-WAN Routing, Templates, Policy Configure, and Tshoot course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for Salesforce Certified Administrators and Platform Developers responsible for developing and managing Industries CPQ applications, including catalogs and pricing. It's also designed for solution architects and technical architects looking to understand the full capabilities of Industries CPQ in order to formulate industry-specific solutions. This class is also a great foundation builder for anyone looking to earn the Salesforce Certified Industries CPQ Developer credential. Overview When you complete this course, you will be able to: Create 'perfect' orders using order capture and asset-based ordering functionality. Define products and product bundles in the shared catalog. Use pricing components to support simple and complex pricing strategies. Create promotions and discounts to adjust pricing for a limited time. Use rules to ensure the right products are available to the right customers at the right price. Build ordering and quoting solutions using Industries Digital Commerce & CPQ APIs. xplore how to develop Configure, Price, Quote (CPQ) solutions using Industries CPQ. In this class, our Industries CPQ experts will show you how to configure CPQ solutions that ensure your customers get the right products and the right prices at the right time. You?ll learn how to set up and manage products and prices, leverage promotions and rules to drive action, and build a guided experience declaratively using Industries Digital Commerce and CPQ APIs.Note: This class focuses on Industries CPQ, previously known as Vlocity CPQ, and does not cover Salesforce CPQ. Introduction Explore Communications, Media, and Energy and Utilities Clouds and Industries CPQ Understand the Industries CME Data Model Order Capture Create and Configure Orders Using the Cart Work with MACD and ABO Orders Cancel an Order Create Orders with Non-Assetizable Products Configure Data Movement Across Line Items Using Field Mapper Enterprise Product Catalog Create Attributes and Picklists Create Object Types and Learn Inheritance Architecture Create Products Set Product Attribute Metadata and Override Attribute Defaults Create Product Bundles and Define Product Cardinality Work with Product Lifecycle Dates Manage the Shared Catalog?s Platform Cache Pricing Configure One-Time and Recurring Prices Define Price Lists and Child Price Lists Implement Base and Bundled Prices Configure Time Plans and Policies Configure Advanced Pricing Strategies such as Attribute-Based Pricing and Usage Pricing Promotions and Discounts Determine the Difference Between Products, Product Bundles, and Promotions Compare Pricing Adjustments and Overrides Create Promotions for Existing Products Adjust Prices and Time Plans Create Contextual Discounts for Orders, Accounts, and Contracts Identify the Best Type of Pricing Adjustment Given a Scenario Rules Build Context Rules Components Create and Apply Context Rules to Products, Promotions, Price Lists, and Price List Entries Create Product Relationships to Recommend, Exclude, or Require other Products Create Advanced Rules to Modify Product Attributes During Order Capture Create Advanced Rules to Auto-Add Products to the Cart Identify the Best Type of Rule to Use Given a Scenario Guided Selling Customize a Guided LWC Interaction for Purchasing Products Explore Industries Digital Commerce LWC, SDK, and Cacheable APIs Learn About CpqAppHandler Service, Its Methods, and Cart-Based APIs Additional course details: Nexus Humans Salesforce Build CPQ Solutions for Industries (IPQ435) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Build CPQ Solutions for Industries (IPQ435) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.