9698 Communication courses in Manchester delivered Online

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

[vc_row][vc_column][vc_column_text] Description: Do you work from home or need to make telephone calls for your job? Does your telephone etiquette need improving? This Professional Telephone Receptionist Course is ideal for aspiring receptionists, or telephone receptionists who wish to build their skills for career advancement. Communication and customer service is an essential skill in any industry. Whether face to face or on the phone, being able to communicate professionally is a crucial aspect of any receptionist role. Throughout this telephone receptionist training course, you will learn how to be an effective communicator and will learn fundamental verbal communication techniques.  You will also learn essential time management and telephone skills for communicating with clients and colleagues on the telephone. Different forms of communication will also be explored in this course, and you will also look into the challenges teleworkers face. Whether you're a call centre agent or professional receptionist, you will be a communication expert and more confident person on completion of this communication skills training course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher [/vc_column_text][/vc_column][/vc_row] Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course - Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Enhancing Performance with Productive Conflict: In-House Training Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response

2-hour CPD certified introductory e-learning course focusing on the lived experience, communication and collaboration of working with families of children who have Special Educational Needs and Disabilities.

Description Special Education Needs Diploma This course is aimed at children needing 'Special Educational Needs' who suffer from learning disabilities and learning difficulties. Learning, communication and even behavior are more difficult processes for such children when compared to other children of their age. This 'Special Educational Needs' course discusses various aspects of learning outcomes. If you are someone who would like to work with children having special educational needs, then this is the apt course you should be doing. On completion of this special education needs course, you will be equipped to understand the process involved in the development of a child thoroughly and assist children with special education needs. The course will help you help such children attain their full potential in learning. You will be equipped with the knowledge to support children having speech, communication and learning needs. Above all, you will be able to identify children with such issues. This course is the apt one if you wish to become a Special Education Needs teacher and looking to build your career as a teacher in schools, pupil referral units, nurseries and colleges. What you will learn 1. Frames of Reference 2. Models of Human Learning 3. Special Education Needs 4. Communication and Interaction 5. Cognition and Learning 6. Behavior, Emotional and Social Development 7. Sensory and other Physical Difficulties 8. Planning for Children with SEN 9. Assessment of Children with Special Education Needs (SEN) 10. Support from external agencies Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

10 QLS Endorsed Courses for Educator | 10 Endorsed Certificates Included | Life Time Access

Are you a teacher that wants to improve your classroom environment? Do you have questions about supporting children with their behaviour, communication and relationships? Book a 30 minute / 1 hour 1:1 coaching call. My coaching model will provide you with practical solutions to help you create a calm classroom environment. Discounts offered to subscribers.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam. Overview On course completion, participants will be able to: Support operating systems. Install and configure PC system unit components and peripheral devices. Install, configure, and troubleshoot display and multimedia devices. Install, configure, and troubleshoot storage devices. Install, configure, and troubleshoot internal system components. Install, configure, and maintain operating systems. Maintain and troubleshoot Microsoft Windows. Explain network infrastructure concepts. Configure and troubleshoot network connections. Manage users, workstations, and shared resources. Implement client virtualization and cloud computing. Implement physical security. Secure workstations and data. Troubleshoot workstation security issues. Support and troubleshoot laptops. Support and troubleshoot mobile devices. Install, configure, and troubleshoot print devices. Implement operational procedures. CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. 1 - Installing Motherboards and Connectors Explain Cable Types and Connectors Install and Configure Motherboards Explain Legacy Cable Types 2 - Installing System Devices Install and Configure Power Supplies and Cooling Select and Install Storage Devices Install and Configure System Memory Install and Configure CPUs 3 - Troubleshooting PC Hardware Apply Troubleshooting Methodology Configure BIOS/UEFI Troubleshoot Power and Disk Issues Troubleshoot System and Display Issues 4 - Comparing Local Networking Hardware Compare Network Types Compare Networking Hardware Explain Network Cable Types Compare Wireless Networking Types 5 - Configuring Network Addressing and Internet Connections Compare Internet Connection Types Use Basic TCP/IP Concepts Compare Protocols and Ports Compare Network Configuration Concepts 6 - Supporting Network Services Summarize Services Provided by Networked Hosts Compare Internet and Embedded Appliances Troubleshoot Networks 7 - Summarizing Virtualization and Cloud Concepts Summarize Client-Side Virtualization Summarize Cloud Concepts 8 - Supporting Mobile Devices Set Up Mobile Devices and Peripherals Configure Mobile Device Apps Install and Configure Laptop Hardware Troubleshoot Mobile Device Issues 9 - Supporting Print Devices Deploy Printer and Multifunction Devices Replace Print Device Consumables Troubleshoot Print Device Issues 10 - Configuring Windows Configure Windows User Settings Configure Windows System Settings 11 - Managing Windows Use Management Consoles Use Performance and Troubleshooting Tools Use Command-line Tools 12 - Identifying OS Types and Features Explain OS Types Compare Windows Editions 13 - Supporting Windows Perform OS Installations and Upgrades Install and Configure Applications Troubleshoot Windows OS Problems 14 - Managing Windows Networking Manage Windows Networking Troubleshoot Windows Networking Configure Windows Security Settings Manage Windows Shares 15 - Managing Linux and macOS Identify Features of Linux Identify Features of macOS 16 - Configuring SOHO Network Security Explain Attacks, Threats, and Vulnerabilities Compare Wireless Security Protocols Configure SOHO Router Security Summarize Security Measures 17 - Managing Security Settings Configure Workstation Security Configure Browser Security Troubleshoot Workstation Security Issues 18 - Supporting Mobile Software Configure Mobile OS Security Troubleshoot Mobile OS and App Software Troubleshoot Mobile OS and App Security 19 - Using Support and Scripting Tools Use Remote Access Technologies Implement Backup and Recovery Explain Data Handling Best Practices Identify Basics of Scripting 20 - Implementing Operational Procedures Implement Best Practice Documentation Use Proper Communication Techniques Use Common Safety and Environmental Procedures

A course designed for Immigration Advisors to support clients with mental health and trauma related experiences. View our Supporting Vulnerable Clients training course dates below, available remotely via Microsoft Teams. Empower yourself with the essential skills to support and advocate for vulnerable clients in our comprehensive 4 hour course on Supporting Vulnerable Clients. This course is designed to equip professionals with the knowledge and techniques needed to navigate complex situations containing , vulnerability, trauma, communication styles, and more. Moving beyond theory, this course offers participants hands-on skills practice and immersive activities to deepen their understanding of trauma and trauma responses. Join us in this engaging virtual session to elevate your ability to make a positive impact on the lives of vulnerable clients. Professionals learn to deliver disappointing news with sensitivity, navigating emotional responses such as anger, upset, and blame. Techniques for gracefully concluding conversations are explored, ensuring that participants leave with the skills to handle even the most challenging client interactions. Whilst this course is designed for Immigration Advisors, Solicitors and those working with clients in a range of capacities, this is an open course to individuals with experiences in alternative fields and available to those with an interest in attending.   Course joining links, materials and instructions are sent out 24hours before the course starts. Immigration Advice Service has been providing professional immigration services for over 10 years in the public, private and corporate sectors. Our Supporting Vulnerable Clients training course will give you all the knowledge you need about how to support clients with mental health and trauma related conditions. This an opportunity not to be missed by Immigration Advisors, Lawyers, Solicitors and Legal Professionals. Topics: What is “vulnerability” and what makes a client vulnerable? Trauma Impact of trauma on behaviour, communication Introduction to protective factors To recognise, highlight, empower Building rapport Responding to disclosures Responding with empathy Processing disclosures – emotionally and for administrative purposes Navigating uncertainty Having conversations about potential changes to the law when you don’t have the answers Managing aggression & understanding communication styles & cultural differences Delivering disappointing news Navigating expressions of emotion following this – anger, upset, blaming etc Preparing for & ending conversations Supporting yourself – looking after yourself   Session will include skills practice, & developing an understanding of trauma and trauma responses

24 Hour Flash Deal **33-in-1 Strategic People Management Mega Bundle** Strategic People Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Strategic People Management package online with Studyhub through our online learning platform. The Strategic People Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Strategic People Management course provides complete 360-degree training on Strategic People Management. You'll get not one, not two, not three, but thirty-three Strategic People Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Strategic People Management courses are yours for as long as you want them once you enrol in this course This Strategic People Management Bundle consists the following career oriented courses: Course 01: Level 7 Advanced Diploma in Strategic People Management Course 02: Strategic Management and Leadership Development Course 03: Team Management Course 04: Performance Management Course 05: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 06: Employee Engagement and Retention Strategies Course 07: Conflict Resolution Course 08: Diversity Training Course 09: Employee Training Responsibilities: Effective Training Management Course 10: Motivational Mentorship: Inspiring Personal and Professional Growth Course 11: Talent Management & Employee Retention Techniques Course 12: UK Employment Law Course 13: Employee Hiring and Termination Training Course 14: Workplace Communication Management Course 15: Influencing and Negotiation Skills Course 16: Diploma in Workplace Professionalism and Communication Course 17: Public Speaking: Presentations like a Boss Course 18: Corporate Social Responsibility Diploma Course 19: Office Politics for Managers Course 20: Courageous Communication Strategies Course 21: Cross-Cultural Awareness Training Diploma Certificate Course 22: Resilience Masterclass Course 23: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 24: Operations and Time Management Course 25: Corporate Relationship Goals for Success Course 26: Middle Manager Management Course 27: Governance and Risk Management: Navigating Corporate Strategies Course 28: Change Management Course 29: Lean Six Sigma White Belt course Course 30: Six Sigma Green Belt Diploma Course 31: Lean Leadership, Culture and Management - Online Diploma Course 32: Agile Scrum Master Certification Course 33: Stakeholder Management In this exclusive Strategic People Management bundle, you really hit the jackpot. Here's what you get: Step by step Strategic People Management lessons One to one assistance from Strategic People Management professionals if you need it Innovative exams to test your knowledge after the Strategic People Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Strategic People Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Strategic People Management certificate and transcript on the next working day Easily learn the Strategic People Management skills and knowledge you want from the comfort of your home The Strategic People Management course has been prepared by focusing largely on Strategic People Management career readiness. It has been designed by our Strategic People Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Strategic People Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Strategic People Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Strategic People Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Strategic People Management Elementary modules, allowing our students to grasp each lesson quickly. The Strategic People Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Strategic People Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Strategic People Management This course is suitable for anyone interested to further progress there career in: CIPD Level 7 Advanced Diploma in Strategic People Management CIPD Level 7 Advanced Diploma in Strategic Learning and Development ATHE Level 7 Extended Diploma in Strategic Management CMI Level 7 Diploma in Strategic Management and Leadership Level 7 Diploma in Strategic Management and Innovation Level 7 Diploma in Strategic Management and Leadership CMI Level 7 Diploma in Strategic Management and Leadership Practice Requirements To participate in this Strategic People Management course, all you need is - A smart device A secure internet connection And a keen interest in Strategic People Management Career path You will be able to kickstart your Strategic People Management career because this course includes various courses as a bonus. This Strategic People Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Strategic People Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free