9698 Communication courses in Birmingham delivered Online

Resolving a disagreement Assessment of the situation Trust and communication building Emotional intelligence training Dating coach advice methods Implementation strategies of relationship building Happiness satisfaction relationship training Professional mediation to avoid breakup Listening to both parties Addressing relationship growth arenas in each session 4 sessions 1 hour x 4 https://relationshipsmdd.com/product/couples-mediation-package/

  ISO 45001 is the first global Occupational Health and Safety Management System standard that replaces OHSAS 18001. The ISO 45001 Lead Auditor training enables you to develop the necessary expertise to perform an Occupational Health and Safety Management System (OH&S MS) audit by applying widely recognized audit principles, procedures and techniques.  About This Course   During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.    Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.   After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the 'IECB Certified ISO 45001 Lead Auditor' credential. By holding an IECB Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.   Learning objectives   Understand the operations of an Occupational Health and Safety Management System (OH&S MS) based on ISO 45001 Acknowledge the correlation between ISO 45001 and other standards and regulatory frameworks Understand the auditor's role in planning, leading and following-up on a management system audit in accordance with ISO 19011 Learn how to interpret the requirements of ISO 45001 in the context of an OH&S MS audit   Educational approach   This training is based on both theory and best practices used in OH&S MS audits Lecture sessions are illustrated with practical questions and examples Practical exercises include examples and case study discussions Practice tests are similar to the Certification Exam Prerequisites   A foundational understanding of ISO 45001 and knowledge of audit principles.  What's Included?   Refreshments & Lunch* Course Slide Deck Official Study Guides Official Exam Q&A The Exam   * Classroom based courses only   Who Should Attend?   Auditors seeking to perform and lead Occupational Health and Safety Management System (OH&S MS) certification audits Managers or consultants seeking to master an Occupational Health and Safety Management System audit process Individuals responsible for maintaining conformance with OH&S MS requirements Technical experts seeking to prepare for an Occupational Health and Safety Management System audit Expert advisors in Occupational Health and Safety Management Accreditation Assessment   Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours.   Provided by   This course is Accredited by NACS and Administered by the IECB.

  ISO 14001 Lead Auditor training enables you to develop the necessary expertise to perform an Environmental Management System (EMS) audit by applying widely recognized audit principles, procedures and techniques. About This Course   During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain "Certified ISO 14001 Lead Auditor' Certificate. By holding this Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.    Learning objectives   Understand the operations of an Environmental Management System (EMS) based on ISO 14001 Acknowledge the correlation between ISO 14001, ISO 14040 and other standards and regulatory frameworks Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011 Learn how to lead an audit and audit team Learn how to interpret the requirements of ISO 14001 in the context of an EMS audit Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011   Educational approach   This training is based on both theory and best practices used in EMS audits Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam Prerequisites   A fundamental understanding of ISO 14001 and comprehensive knowledge of audit principles.  Who Should Attend?   Auditors seeking to perform and lead Environmental Management System (EMS) certification audits Managers or consultants seeking to master an Environmental Management System audit process Individuals responsible for maintaining conformance with EMS requirements Technical experts seeking to prepare for an Environmental Management System audit Expert advisors in Environmental Management What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Guides CPD Certificate The Exam   Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success. Provided by   This course is Accredited by NACS and Administered by the IECB

Legal Writing and Drafting Skills Why Attend There is a misconception that legal writing and legal drafting is the same but there is a substantial difference between the two. While legal writing typically deals with persuasive documents such as court briefs and legal letters, legal drafting involves creating documents such as contracts. They are both equally important in legal practice.  Legal writing is an important skill needed in every practice area of law. Words are used to advocate, inform, persuade and instruct. Are you giving the right impression? Are your clients receiving the right message? This course focuses on clear legal writing for a global audience. Effective communication with English speaking lawyers is about more than simply words. It entails understanding the unique way these speakers think and approach the legal, political, and business world. Did you know that most international commercial agreements are drafted in English, irrespective of the nationality of the contracting parties. Drafting contract skills is ideal for lawyers working in English as a foreign language who need to draft, explain or interpret contract clauses written in English. During the course, delegates will look at a wide variety of commercial agreements through to practical drafting sessions. This course will help participants to draft confidently and effectively in English regardless of the governing law. This is a practical course with many exercises and examples in order to achieve an interactive and stimulating outcome. The course's activities involve the production of typical work-place legal documents. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing practice throughout the exercises. Course Objectives By the end of the course, participants will be able to: Apply plain English style of writing to all legal documents Recognize the need for legal clarity in different types of legal documents: legal letters, emails, memorandum and opinions Apply good legal writing practice Demonstrate the register of legal writing Correct common mistakes in legal writing Dispense and deal with pitfalls and issues relating to the use of legal jargon Proofread effectively Target Audience This course is for lawyers, legal secretaries, commercial managers, contract managers and anyone who must draft, amend or update contracts, legal letters and legal opinion. The course is suitable for non-native English speakers looking for a better understanding of English legal terms. Target Competencies Drafting letters Proofreading Writing in plain English Understanding legal terms Legal writing practice Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practice through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. Legal Drafting Signs of a well drafted contract: The simple rules! The language of drafting: Will v Shall v Must Identifying the legal formalities for a binding contract Structure and formation of a commercial contract: follow the formula and you won't go wrong The importance of Boilerplate clauses: No waiver Notices Assignment v Novation Governing v Jurisdiction Force majeure - are we covered for viruses (covid19)? Dispute resolution clause: Litigation v Arbitration v Mediation The preliminary documents in international transaction - using Heads of Terms effectively Vague words and expressions in commercial contracts- know the pitfalls! Best endeavors v All reasonable endeavors v reasonable endeavors Overview of cross border contracts: Distribution v Joint venture v Agency agreements Share Purchase Agreements Warranties and indemnities Allocating risks and liabilities between the buyer and seller Negotiating warranties from a Share Purchase Agreement Plain English in Legal Correspondence Good legal writing practice Moving from legalese to Plain English Unnecessary archaic and meaningless phrases Collocations Importance of collocations in legal writing Pitfalls and issues relating to the use of legal jargon in legal writing Writing short emails Writing long emails Writing formal emails Writing A Legal Letter Layout of a letter Body of a letter Putting a letter together The register of letter writing Typical sentences in legal letters The letter writing clinic: looking at the ten most common problems Rewriting letters Rewriting informal sentences to modern alternatives Correcting common mistakes in letter writing Legal Writing Troubleshooting The problem of English idioms Rephrasing English idioms Easily confused words Cutting unnecessary words Use of consistent terminology Ambiguity: how to avoid it Vagueness: how to avoid it Misuse of preposition in dates Problem words Constantly litigated words Rewriting sentences to remove gender specific language

TOLES Foundation Certificate in Legal English Skills Why Attend Legal English is a different language from general English. Just as lawyers in any particular country write in a different language from other people in that country, so do English lawyers. Sentences are often structured differently in legal English. The words lawyers use are often centuries old and no longer commonly used in general English. New prepositions must be learned and practiced. When reading a commercial contract or a letter, there is new technical vocabulary to understand on every page. This course is designed to look at authentic rather than artificial legal context. For this reason, there is a strong focus upon practical and authentic tasks, and upon candidates having a good grasp of terminology from the outset. The course takes account of significant language reforms in the English legal system and the legal profession's continued movement towards clearer use of English as recommended on Legal Practice courses at all major UK universities and legal training centers. The Test of English Legal English Skills (TOLES) governing body is a member of the International Division of the Law Society of England and Wales. Multi-national companies such as Allen & Overy LLP, Baker and McKenzie, PWC, KPMG, Sony Ericsson, European Court of Justice, European Central Bank and many more use TOLES training and exams to prepare their law professionals whose first language is not English for the international legal challenges. On the final day of the course, participants will take their TOLES Exam to earn the TOLES Foundation Certificate in Legal English Skills. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing exercises and practice exams at the end of each day, culminating in sitting the TOLES Foundation Exam on the final day of the course. Course Objectives By the end of the course, participants will be able to: Apply correct legal vocabulary when communicating with clients/law professionals and will be familiar with modern legal writing style Recognize common mistakes in English and will be able to identify accurate prepositions and collocations within a legal context, particularly within the context of written contracts Differentiate between the English legal system and the American legal system Recognize improvements in their reading and comprehension skills of legal documents and demonstrate accurate written solutions within a legal context Target Audience This course is useful for law and legal professionals, translators, contract assistants and managers who already possess good general English and are now acquiring legal vocabulary, as well as those who are required to obtain a TOLES certification by their organization. Target Competencies Legal vocabulary and grammar Legal communication Legal comprehension skills Formal written contracts Note The Test of English Legal English Skills (TOLES) governing body is a member of the International Division of the Law Society of England and Wales. Multi-national companies such as Allen & Overy LLP, Baker and McKenzie, PWC, KPMG, Sony Ericsson, European Court of Justice, European Central Bank and many more use TOLES training and exams to prepare their law professionals whose first language is not English for the international legal challenges. The TOLES Foundation level exam tests Legal reading and writing. The focus of the exam is on testing the absolute linguistic accuracy required of lawyers in a modern international office. This means accuracy in two main areas: technical legal vocabulary, and grammar. Vocabulary from commercial deals, company documents, commercial contracts, intellectual property agreements, financial documents and forms of business are tested, as well as legal terminology from other areas. Upon passing the exam, participants will receive the TOLES Foundation Certificate. The Legal Profession Working in law Making a claim in civil court Areas of law Vocabulary check TOLES Foundation Exam practice The Language of Banking A new bank account Working in a bank Loans Vocabulary check TOLES Foundation Exam practice The Language of Contract Law A contract case More about precedent The elements of a contract The end of an offer What is consideration Contract and statute Going to court Vocabulary check TOLES Foundation Exam practice The Language of Employment Law Being an employer An employment contract How can an employment contract end? Acting for an employee Acting for an employer An employment case Vocabulary check TOLES Foundation Exam practice The Language of Tort Law What is the Law of Tort? Types of Tort The duty of care More about negligence A famous case in English law Vocabulary check TOLES Foundation Exam practice Understanding Contracts - Part 1 The style of written contract Understanding formal expressions Understanding technical words Understanding archaic terms Understanding some common words The structure of a contract Vocabulary check TOLES Foundation Exam practice The Language of Business Law Sole traders Partnerships A partnership agreement Limited liability partnerships Companies Public and private limited companies Incorporating a company Vocabulary check TOLES Foundation Exam practice Modern Letter Writing The layout of a letter Dates Complimentary close References Subject lines The body of a letter Putting a letter together The register of letter writing The content of a letter Typical sentences in legal letters Letter writing clinic Correcting common mistakes in letter writing TOLES Foundation Exam practice The Language of Company Law Who runs a company Areas of company law Directors Company meetings Company finance - a case study Closing a company Insolvent companies Vocabulary check TOLES Foundation Exam practice Understanding Contracts - Part 2 Some typical contract clauses Some important commercial vocabulary Termination clauses Intellectual property clauses Warranty, indemnity and force majeure clauses Vocabulary check TOLES Foundation Exam

***24 Hour Limited Time Flash Sale*** Level 7 Advanced Diploma in Strategic People Management - Endorsed Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that 70% of UK managers report feeling inadequately equipped to handle people management issues? And that poor people management costs UK businesses £57 billion annually? This Level 7 Advanced Diploma in Strategic People Management bundle is your one-stop shop for becoming a people management maestro. Enhance communication, motivation, conflict resolution, and performance management skills, build high-performing teams, navigate change confidently, set SMART goals, and inspire peak performance in this bundle. With this Level 7 Advanced Diploma in Strategic People Management course you will get 30 CPD Accredited PDF Certificates, Hard Copy Certificate Award in Organisation & People Management at QLS Level 2 and our exclusive student ID card absolutely free. Courses Are Included In This Level 7 Advanced Diploma in Strategic People Management Bundle: Course 01: Level 7 Advanced Diploma in Strategic People Management Course 02: Strategic Management and Leadership Development Course 03: Diploma in Team Management at QLS Level 5 Course 04: Organisation & People Management Course 05: Diploma in Performance Management Course 06: Motivation Skills Course 07: Leadership and People Management Diploma Course 08: Diploma in Employee Management Course 09: Conflict Management Training Course 10: Equality & Diversity Course 11: Employee Training Responsibilities Course 12: Talent Management & Employee Retention Techniques Course 13: Diploma In UK Employment Law Course 14: HR Management Diploma Course 15: Recruitment Consultant Diploma Course 16: Workplace Communication Management Course 17: Diploma in Meeting Management Course 18: Negotiation Skills Certificate Course 19: Payroll Administrator Training Course 20: Public Speaking Diploma Course 21: CSR - Corporate Social Responsibility Course 22: Cross-Cultural Awareness Training Course 23: Communicate and Work With People From Other Culture Course 24: Diploma in Operations Management Course 25: Change Management Course 26: Time Management Course 27: Smart Goal Setting Course 28: Critical Thinking in The Workplace Course 29: Confidence Building & Assertiveness Course 30: Compliance Risk and Management Embarking on Level 7 Advanced Diploma in Strategic People Management is more than just taking an online course; it's an investment in your future. By completing this Level 7 Advanced Diploma in Strategic People Management bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't settle for average. Invest in yourself and your future with the Strategic People Management bundle. Unleash your leadership potential, empower your team, and watch your career soar. Enrol now! Learning Outcomes of Level 7 Advanced Diploma in Strategic People Management Craft effective communication strategies for different situations. Build and lead high-performing, collaborative teams. Motivate and inspire individuals to achieve their full potential. Navigate change effectively and minimize resistance. Provide constructive feedback that drives development. Develop and implement successful performance management plans. Why buy this Level 7 Advanced Diploma in Strategic People Management? Free CPD Accredited Certificate upon completion of Level 7 Advanced Diploma in Strategic People Management Get a free student ID card with Level 7 Advanced Diploma in Strategic People Management Lifetime access to the Level 7 Advanced Diploma in Strategic People Management course materials Get instant access to this Level 7 Advanced Diploma in Strategic People Management course Learn Level 7 Advanced Diploma in Strategic People Management from anywhere in the world 24/7 tutor support with the Level 7 Advanced Diploma in Strategic People Management course. Level 7 Advanced Diploma in Strategic People Management is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Level 7 Advanced Diploma in Strategic People Management Training! Level 7 Advanced Diploma in Strategic People Management premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 7 Advanced Diploma in Strategic People Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 7 Advanced Diploma in Strategic People Management course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Level 7 Advanced Diploma in Strategic People Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 420 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Advanced Diploma in Strategic People Management course is ideal for: Students seeking mastery in Level 7 Advanced Diploma in Strategic People Management Professionals seeking to enhance Level 7 Advanced Diploma in Strategic People Management skills Individuals looking for a Level 7 Advanced Diploma in Strategic People Management-related career. Anyone passionate about Level 7 Advanced Diploma in Strategic People Management Requirements This Level 7 Advanced Diploma in Strategic People Management doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 Advanced Diploma in Strategic People Management bundle will allow you to kickstart or take your career in the related sector to the next stage. HR Manager Team Leader People Operations Specialist Leadership Coach Consultant Certificates Award in Organisation & People Management at QLS Level 2 Hard copy certificate - Included CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate - £29

Gain essential English skills for the healthcare field with our English for Healthcare Assistant course. Master medical terminology, interpret documents, and enhance communication with patients and colleagues.

Getting Started The CMI Level 5 Diploma in Professional Consulting course is designed for practising and aspiring Professional Consultants wishing to develop essential skills in professional consulting, such as planning and managing consultancy interventions, client relationships, communication and problem-solving tools and techniques. It's an extensive course that allows you to develop the substantial skills and competencies required to become a consultant. The CMI Level 5 Diploma in Professional Consulting qualification has been developed in cooperation with the Institute of Consulting. With this comprehensive course, you'll build strategic skills with consulting and achieve a good understanding of consulting essentials. Key Benefits For learner: Build strategic skills with consulting, such as organisational structure and culture Develop your skills in one specific area of consulting, such as consultancy interventions, communication, client relationships or problem-solving tools and techniques Attain a good understanding of consulting essentials Focuses on the nature of consulting, personal development and effective communication Develop group dynamics Facilitating core skills For Organisation: Communicating core strategies for consulting Gives more comprehensive knowledge of the role of a Professional Consultant while focusing on the specific consulting subjects appropriate to the role of a Professional Consultant Gives you the skills and competencies needed to become a consultant Key Highlights Want to get noticed and develop yourself into a successful Professional Consultant? The CMI Level 5 Professional Consulting offered by School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 5 Professional Consulting can open many career pathways including, but not limited to: Management Consultant, with an estimated salary of £55,343 per annum Consultant, with an estimated salary of £46,317 per annum Professional Consultant with an estimated salary of £50,205 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2500 to 3000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The CMI Level 5 Diploma in Professional Consulting is aimed at practising and aspiring Professional Consultants wishing to develop key skills and knowledge to succeed and progress in professional consulting. To be eligible for this course, you must: Be 19 years of age and over Have some work experience as a consultant in any sector or similar job role Possess the ability to complete the Level 5 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression IC and CMI would recommend for progression once completing the Professional Consulting qualifications would be to progress onto: CMI Level 6 Qualifications in Management and Leadership (RQF) CMI Level 7 Qualifications in Professional Consulting (RQF) Why gain a CMI Qualification? Achieving this CMI Level 5 qualification in Professional Consulting will provide you with a broader understanding of the role of a Professional Consultant while focusing on the specific consulting subjects appropriate to the role of a Professional Consultant. You will develop strategic skills with consulting and have the opportunity to attain a good understanding of the essentials of consulting upon completing this course. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 5 Professional Consulting, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- The client relationship Reference No : Unit 5032 Credit : 8 || TQT : 80 LEARNING OUTCOMES 1. Understand the importance of the client/consultant relationship. 2. Be able to develop and manage the client relationship. 3. Be able to use negotiation and influencing skills in the client/consultant relationship. UNIT2- Planning a change process Reference No : Unit 6003V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the forces for change in an organisation. 2. Be able to assess the impact of the change process. 3. Be able to plan the change process. UNIT3- Planning and managing consultancy interventions Reference No : Unit 5030 Credit : 8 || TQT : 80 LEARNING OUTCOMES 1. Understand the need to adopt a structured approach to managing consultancy interventions. 2. Be able to use project management techniques in a consultancy intervention. 3. Know how to conduct a consultancy intervention. UNIT4- Problem solving, tools and techniques for consultants Reference No : Unit 5034 Credit : 9 || TQT : 90 LEARNING OUTCOMES 1. Understand how to identify the client need. 2. Understand data collection methods and confidentiality in a consultancy intervention. 3. Be able to apply analysis tools within consultancy interventions. UNIT5- Introduction to consulting essentials Reference No : Unit 5029 Credit : 8 || TQT : 80 LEARNING OUTCOMES 1. Understand the nature of consulting. 2. Be able to prepare for professional personal development as a consultant. 3. Know how to communicate effectively with clients. UNIT6- Communication for consultants Reference No : Unit 5033 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand the importance of communication. 2. Be able to run effective meetings with clients. 3. Be able to present information, findings, conclusions and recommendations to clients. UNIT7- The role and responsibilities of a consultant Reference No : Unit 5031 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Understand the role of the consultant. 2. Be able to assess current competencies, knowledge and behaviours against those required of a management consultant. 3. Know how to behave in a professional and ethical manner. UNIT8- Project development and control Reference No : Unit 5009V1 Credit : 6 || TQT : 60 LEARNING OUTCOMES 1. Be able to identify the components of project stages and lifecycle. 2. Understand project methodologies and their application. 3. Be able to develop a project plan, identify and mitigate risks. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Office Admin and Reception Skills will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Office Admin and Reception Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Receptionist : Office Admin and Reception Skills developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Receptionist : Office Admin and Reception Skills Course. **Courses are included in this Receptionist : Office Admin and Reception Skills Bundle Course Course 01: Receptionist : Office Admin and Reception Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Copy Writing Course Course 07: Level 2 Customer Service Course 08: Level 1 Certificate in Well-being Course 09: Mental Health Support Worker Course 10: Level 3 Diploma in Healthcare Support ***Others Included of Receptionist : Office Admin and Reception Skills Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Office Admin and Reception Skills: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Level 1 Certificate in Well-being*** ------------------- ***Mental Health Support Worker*** ------------------- ***Level 3 Diploma in Healthcare Support*** ------------------- Assessment Method After completing each module of the Receptionist : Office Admin and Reception Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Receptionist : Office Admin and Reception Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Admin and Reception Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Receptionist : Office Admin and Reception Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in this Receptionist : Office Admin and Reception Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Receptionist : Office Admin and Reception Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Positive relationships between educators and learners are crucial to success. Learners are more likely to engage with their learning programme leading to increased outcomes. Where students feel valued and respected they are more motivated to complete work and are more likely to ask for help or talk about concerns. This short course will give you the skills and knowledge you need to develop good relationships with your learners, providing you with the techniques to build rapport and communicate effectively. About this course £15.00 How to create connections and build rapport Assertiveness: What it is and how it plays a significant role in all of our communications. Effective Communication: how we interact with each other verbally and that the way we do this can determine how other people feel and behave Course launches 30th March 2024 **Launch Offer** Access this course at a reduced price until 1st September 2024