2930 Coaching courses

Motivation: Motivational Interviewing Would you like to master motivational interviewing principles to make positive changes? We have created a special motivational interviewing course to spread positive word training all over. Through the motivational interviewing course, you will learn empathetic dialogue and active listening. Also, in the motivational interviewing course, attendees learn to navigate ambivalence, enhance intrinsic motivation, and guide individuals towards their goals. The motivational interviewing course’s key components include open-ended questioning, reflective listening, and eliciting change talk. Moreover, this motivational interviewing course's practical exercises and case studies provide opportunities to apply techniques in diverse contexts, fostering skill development. Participate in our motivational interviewing course to learn effective communication strategies to inspire behavioural change. Special Offers of this Motivation: Motivational Interviewing Course This Motivation: Motivational Interviewing Course includes a FREE PDF Certificate. Lifetime access to this Motivation: Motivational Interviewing Course Instant access to this Motivation: Motivational Interviewing Course Get FREE Tutor Support to this Motivation: Motivational Interviewing Course Motivation: Motivational Interviewing Unlock the power of empathetic communication with our Motivation: Motivation Interviewing Course. Through this comprehensive Motivation: Motivation course, you'll master the art of empathetic dialogue and active listening, essential for guiding individuals towards their goals. Our Motivation: Motivation training will teach you how to navigate ambivalence and enhance intrinsic motivation, making it easier to inspire change. The Motivation: Motivation course covers key techniques like open-ended questioning, reflective listening, and eliciting change talk. Plus, with practical exercises and case studies, our Motivation: Motivation course ensures you can apply these skills in real-world scenarios. Elevate your professional impact with our Motivation: Motivation Interviewing Course. Who is this course for? Motivation: Motivational Interviewing This motivational interviewing course is ideal for those looking to advance their career in relevant fields. Requirements Motivation: Motivational Interviewing To enrol in this Motivation: Motivational Interviewing Course, students must fulfil the following requirements. To join in our Motivation: Motivational Interviewing Control Course, you must have a strong command of the English language. To successfully complete our Motivation: Motivational Interviewing Course, you must be vivacious and self driven. To complete our Motivation: Motivational Interviewing Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Motivation: Motivational Interviewing Course. Career path Motivation: Motivational Interviewing You can pursue a profession as a motivational interviewer, social worker, counsellor, or in many other fields with the use of this motivational interviewing course.

Register on the Sports Injuries today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Sports Injuries is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Sports Injuries Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Sports Injuries, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Sports Injuries Introduction to Sports Injuries 00:20:00 Module 02: Top Ten Common Sports Injuries Top Ten Common Sports Injuries 00:28:00 Module 03: Other Injuries Related to Sports and their Treatment Other Injuries Related to Sports and their Treatment 00:28:00 Module 04: Internal Organ Injuries and their Treatment Internal Organ Injuries and their Treatment 00:15:00 Module 05: Sports First Aid Sports First Aid 00:19:00 Module 06: Sports Medicine Sports Medicine 00:20:00 Module 07: Anatomy and Physiology of Sports Injuries Anatomy and Physiology of Sports Injuries 00:20:00 Module 08: Drugs and Doping in Sport Drugs and Doping in Sports 00:21:00 Module 09: Medical Assessment and Pre-participation Screening Medical Assessment and Pre-participation Screening 00:19:00 Module 10: Treating Medical Emergencies in Sports Treating Medical Emergencies in Sports 00:30:00 Module 11: Prevention and Rehabilitation Planning of Sports Related Injuries Prevention and Rehabilitation Planning of Sports-Related Injuries 00:38:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Mentoring is crucial not only because of the knowledge and abilities one can receive from mentors, but also as it gives professional socialization and personal support to better achievement. In the case, quality mentoring enhances remarkably the possibilities for success. The Diploma in Mentoring course is intended to provide you with a higher opportunity to become a motivational mentor. By taking this course, you will grasp the concept of mentoring and how it effectively works for helping someone to obtain excellent academic scores or career advancement potential in any job sectors. You will also explore the skills you need to acquire to become an expert mentor. Who is the course for? Life Coaches and other professionals who want to become a mentor People who have an interest in becoming a mentor, life coaches or counselors Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Diploma in Mentoring Module 01: Introduction to Mentoring 00:20:00 Module 02: Stages and Forms of Mentoring 00:15:00 Module 03: Communication 00:35:00 Module 04: Matter of Skill 00:40:00 Module 05: Mentor-Mentee Relationship 00:15:00 Module 06: The Mentor as a Learner: Habits of Work 00:25:00 Module 07: Mentoring in Virtual Reality 00:15:00 Module 08: Mentoring and Ethics 00:20:00 Module 09: Review, Evaluation and Closure 00:25:00 Mock Exam Mock Exam- Diploma in Mentoring 00:20:00 Final Exam Final Exam- Diploma in Mentoring 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Step into the exhilarating realm of 'Sports Management: Navigating the Business of Sports'. This course unveils the intricate dynamics underpinning the business facet of sports, right from understanding its basics to delving deep into strategic planning, financial analyses, and leadership nuances. With a robust curriculum spanning over 14 comprehensive modules, learners will uncover the mysteries of sports marketing, delve into the nuances of event promotions, and master the art of data analytics tailored for the sporting world. As sports transcend global boundaries, knowing how to adeptly manage and promote them can unlock new horizons. This course is your gateway to mastering that craft. Learning Outcomes Understand the foundational principles of sports management and its various facets. Analyse sports finance strategies and the underlying organisational structures. Develop strategies for effective leadership, conflict resolution, and performance assessment in sports settings. Master the principles of business administration tailored for sports, including event promotion and sponsorships. Harness the power of data analytics for informed decision-making in the sporting realm. Why buy this Sports Management: Navigating the Business of Sports? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sports Management: Navigating the Business of Sports there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Sports Management: Navigating the Business of Sports course for? Aspiring sports managers seeking a comprehensive understanding of the field. Individuals aiming to transition into sports administration and marketing roles. Coaches or trainers wanting to augment their managerial capabilities. Sports enthusiasts eager to turn their passion into a viable career. Entrepreneurs looking to venture into sports-related businesses. Prerequisites This Sports Management: Navigating the Business of Sports does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Management: Navigating the Business of Sports was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Sports Marketing Manager: £35,000 - £50,000 Sporting Event Coordinator: £28,000 - £42,000 Sports Data Analyst: £30,000 - £48,000 Sports Finance Analyst: £40,000 - £58,000 Sports Sponsorship Executive: £32,000 - £47,000 Sports Injury Manager: £27,000 - £40,000 Course Curriculum Module 01: What is Sports Management What is Sports Management 00:09:00 Module 02: Aspects of Sports Management Aspects of Sports Management 00:15:00 Module 03: Professional Sports and Global Circuits Professional Sports and Global Circuits 00:09:00 Module 04: Strategic Management in Sports Strategic Management in Sports 00:09:00 Module 05: The Sports Organisational Structure The Sports Organisational Structure 00:10:00 Module 06: Sports Finance Strategy and Analysis Sports Finance Strategy and Analysis 00:08:00 Module 07: Leadership and Management in Sport Leadership and Management in Sport 00:12:00 Module 08: Business Administration and Sports Marketing Business Administration and Sports Marketing 00:05:00 Module 09: Conflict Management Strategies Conflict Management Strategies 00:06:00 Module 10: Performance Management in Sports Performance Management in Sports 00:09:00 Module 11: Using Data Analytics in Sports Using Data Analytics in Sports 00:09:00 Module 12: Sporting Event Planning and Promotion Sporting Event Planning and Promotion 00:12:00 Module 13: Sports Sponsorships and Its Types Sports Sponsorships and Its Types 00:12:00 Module 14: Sports Injuries and Management Sports Injuries and Management 00:12:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Motivational Interviewing Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Motivational Interviewing Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Motivational Interviewing Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Motivational Interviewing Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Motivational Interviewing? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Motivational Interviewing there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Motivational Interviewing course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Motivational Interviewing does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Motivational Interviewing was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Motivational Interviewing is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Motivational Interviewing Introduction to Motivational Interviewing 00:36:00 Module 02: Principles of Motivational Interviewing Principles of Motivational Interviewing 00:37:00 Module 03: Motivational Interviewing: Skills & Strategies Motivational Interviewing: Skills & Strategies 00:26:00 Module 04: Stages of Change Stages of Change 00:35:00 Module 05: Theories of MI Theories of MI 00:35:00 Module 06: Developing and Maintaining MI Skills Developing and Maintaining MI Skills 00:29:00 Module 07: Motivational Interviewing in Various Health Care Settings Motivational Interviewing in Various Health Settings 00:34:00 Module 08: Perils and Possibilities of Group-Based MI Perils and Possibilities of Group-Based MI 00:34:00 Assignment Assignment - Motivational Interviewing 00:00:00

Unlock the secrets of charisma in this comprehensive course that empowers you to cultivate an engaging and magnetic presence. Explore key modules that guide you through the journey of self-discovery and charisma development. From building confidence to mastering communication and emotional intelligence, this course equips you with the skills to enhance your personal and professional relationships. Learning Outcomes: Develop unwavering self-confidence. Hone effective communication skills for better interpersonal connections. Cultivate social skills to excel in various social contexts. Harness your presence and radiate charisma in every interaction. Foster authentic charisma that resonates with others. Enhance emotional intelligence and empathy for deeper connections. Embrace charismatic leadership qualities. Adapt and remain flexible in diverse situations. Why buy this Charisma: You Can Develop Charisma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Charisma: You Can Develop Charisma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Charisma: You Can Develop Charisma course is ideal for Individuals aiming to boost their personal magnetism and presence. Professionals seeking to excel in leadership roles. Anyone interested in improving their communication and emotional intelligence skills. Those looking to make a lasting impact in social and professional settings. Prerequisites This Charisma: You Can Develop Charisma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Charismatic Coach: Avg. Earnings £30,000 - £60,000 per year. Leadership Consultant: Avg. Earnings £40,000 - £80,000 per year. Communication Specialist: Avg. Earnings £25,000 - £45,000 per year. Relationship Advisor: Avg. Earnings £30,000 - £50,000 per year. Public Speaker: Avg. Earnings £25,000 - £60,000 per year. Course Curriculum Module 01: Introduction to Charisma Introduction to Charisma 00:09:00 Developing Confidence 00:10:00 Communication Skills 00:09:00 Social Skills 00:09:00 Presence and Charisma 00:10:00 Developing Authentic Charisma 00:09:00 Module 07: Emotional Intelligence and Empathy Emotional Intelligence and Empathy 00:11:00 Module 08: Charismatic Leadership Charismatic Leadership 00:10:00 Module 09: Adaptability and Flexibility Adaptability and Flexibility 00:10:00 Module 10: Charisma in Professional Settings Charisma in Professional Settings 00:12:00

Embark on a comprehensive exploration of Sports Therapy, immersing yourself in the dynamic intersection of sports, health, and rehabilitation. From mastering anatomy and assessment to delving into ethics and first aid, this course equips you with the skills to provide effective therapy for sports-related injuries and optimize athlete well-being. Learning Outcomes: Develop a strong foundation in sports therapy principles, techniques, and best practices. Demonstrate professionalism and ethical conduct in the context of sports therapy. Understand the intricacies of anatomy and kinesiology for accurate injury assessment. Assess and diagnose sports injuries, tailoring treatment plans based on athletes' profiles. Identify and address common sports injuries, implementing appropriate therapies. Proficiently manage major sports injuries, applying first aid treatments effectively. Integrate sports nutrition knowledge into injury prevention and recovery strategies. Design and implement rehabilitation exercises to facilitate athlete recovery and performance enhancement. Why buy this Sports Therapy? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sports Therapy there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sports Therapy does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Sports Therapists and Rehabilitation Specialists. Coaches, Trainers, and Athletic Support Staff. Healthcare Practitioners Interested in Sports Injury Management. Fitness Enthusiasts Seeking Specialized Knowledge in Sports Therapy. Prerequisites This Sports Therapy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Sports Therapist - $45,000 to $70,000/year. Rehabilitation Specialist - $50,000 to $80,000/year. Athletic Trainer - $45,000 to $70,000/year. Sports Massage Therapist with Therapy Skills - $40,000 to $70,000/year. Hydrotherapy and Electrotherapy Specialist - $50,000 to $75,000/year. Course Curriculum Module 1: Introduction to Sports Therapy Introduction to Sports Therapy 00:18:00 Module 2: Professionalism and Ethics of Sports Therapy Professionalism and Ethics of Sports Therapy 00:18:00 Module 3: Anatomy & Kinesiology Anatomy & Kinesiology 00:18:00 Module 4: Assessment of Sports Injuries Assessment of Sports Injuries 00:29:00 Module 5: Sports Injuries Depend on Sports Profile Sports Injuries Depend on Sports Profile 00:23:00 Module 6: Common Sports Injuries Common Sports Injuries 00:33:00 Module 7: Major Sports Injure Major Sports Injure 00:45:00 Module 8: First Aid Treatment First Aid Treatment 00:31:00 Module 9: Sports Nutrition Sports Nutrition 00:17:00 Module 10: Rehabilitation Exercise Rehabilitation Exercise 00:16:00 Module 11: Sports Massage Treatments Sports Massage Treatments 00:18:00 Module 12: Hydrotherapy & Electrotherapy Hydrotherapy & Electrotherapy 00:16:00 Assignment Assignment - Sports Therapy 00:00:00

A multi modular course for individuals who have previously under gone media training and seek to refresh their skills

Dive into the thrilling world of sports representation with our 'Sports Agent' course. Discover the intricate aspects of introducing yourself to this arena, grasping the essentials of bringing a sports agent on board, and understanding the pivotal educational requisites. Traverse deeper to unearth the vital traits that successful agents embody and chart your journey towards acquiring relevant experience and vying for coveted positions. As you progress, master the art of negotiation, a cornerstone of this profession. Learning Outcomes Understand the fundamental roles and responsibilities of a sports agent. Recognise the process and considerations when hiring a representative in the sports industry. Identify the educational prerequisites and credentials for entering this field. Delineate the key qualities essential for thriving as a sports agent. Strategise effectively for job applications and contract negotiations. Why buy this Sports Agent course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sports Agent there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Sports Agent course for? Aspiring individuals keen on pursuing a career in sports management or representation. Current agents desiring to refine their skills and understanding. Sports enthusiasts aiming to transition to a management role. University students studying sports management or related fields. Athletes considering post-competition career options in sports representation. Prerequisites This Sports Agent does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Agent was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Sports Management Consultant: Average Salary: £45,000 - £60,000 Player Liaison Officer: Average Salary: £35,000 - £50,000 Sports Marketing Manager: Average Salary: £50,000 - £70,000 Talent Scout: Average Salary: £30,000 - £45,000 Contract Negotiation Specialist: Average Salary: £55,000 - £75,000 Brand Endorsement Manager: Average Salary: £60,000 - £85,000 Course Curriculum Module 01: Introduction to Sports Agents Introduction to Sports Agents 00:12:00 Module 02: Hiring a Sports Agent Hiring a Sports Agent 00:06:00 Module 03: Educational Requirements Educational Requirements 00:09:00 Module 04: Qualities Agents Need to Possess Qualities Agents Need to Possess 00:10:00 Module 05: How to Gain Experience and Apply for Jobs How to Gain Experience and Apply for Jobs 00:11:00 Module 06: How to Negotiate as a Sports Agent How to Negotiate as a Sports Agent 00:05:00 Assignment Assignment - Sports Agent 00:00:00

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans