9164 Coach courses

Overview This comprehensive course on Meditation & Consciousness Teacher/Practitioner Program will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Meditation & Consciousness Teacher/Practitioner Program comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Meditation & Consciousness Teacher/Practitioner Program. It is available to all students, of all academic backgrounds. Requirements Our Meditation & Consciousness Teacher/Practitioner Program is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 14 sections • 30 lectures • 07:08:00 total length •Program Overview: 00:05:00 •Part 1-Introduction To Witnessing: 00:11:00 •Part 2-Practical Aspects Of Witnessing: 00:20:00 •The Art of Witnessing - Notes: 00:50:00 •Importance Of Meditation: 00:07:00 •Importance of Meditation - Notes: 00:15:00 •The story of Buddha: 00:10:00 •Simple Witnessing: 00:10:00 •Judge Not: 00:10:00 •Applying 'The Art of Witnessing' Into our daily lives: 00:10:00 •Witnessing-Guided Meditation: 00:22:00 •Energy Healing For Witnessing: 00:05:00 •Energy Healing Therapy: 00:07:00 •Witnessing Exercise using Energy Healing: 00:05:00 •Universal Consciousness-Video: 00:24:00 •Transformation Of The Mind: 00:26:00 •Deep Breathing Video: 00:07:00 •Improving your coaching skills 45: 00:10:00 •The Age of Your Soul: 00:50:00 •The Universal Law of Karma: 00:25:00 •Life After Death: 00:40:00 •Power of Forgiveness!: 00:15:00 •True Story on the Power of Forgiveness: 00:10:00 •Forgiveness Excercise: 00:10:00 •The Power of Distant Healing!: 00:05:00 •Video on Distant energy healing: 00:04:00 •Setting up a Distant Energy Healing session: 00:05:00 •Assignment Questions: 00:05:00 •Congratulations on finishing the Witnessing Program!: 00:05:00 •Assignment - Meditation & Consciousness Teacher/Practitioner Program: 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Course Description Get instant knowledge from this bite-sized Travel Agent and Consultant Training Part - 2 course. This course is very short and you can complete it within a very short time. In this Travel Agent and Consultant Training Part - 2 course you will get fundamental ideas of travel agent and consultation, the key strategy of developing communication skills, customer service and so on. Enrol in this course today and start your instant first step towards developing communication skills. Learn faster for instant implementation. Learning Outcome Familiarise with developing communication skills Understand customer service and satisfaction Gain in-depth knowledge of customer relationship management (CRM) Deepen your understanding of human resource management in the travel industry Strengthen crisis and visitor attraction management How Much Do Travel Agents Earn? Senior - £36,000 (Apprx.) Average - £22,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Travel Agent and Consultant Training Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Travel Agent and Consultant Training Part - 2 Developing Communication Skills 00:13:00 Customer Service and Satisfaction 00:10:00 Customer Relationship Management (CRM) 00:18:00 Human Resource Management in Travel Industry 00:15:00 Crisis and Visitor Attraction Management 00:20:00 Assignment Assignment - Travel Agent and Consultant Training Part - 2 00:00:00

We value the importance of those committed to their self-development, seeking knowledge, understanding and interaction with coaching experts from across the game. Our conference offer, supports all levels of the game, utilising our coach development experts and elite guest coaches to share their philosophies, knowledge, and perspectives on the game. Content design ensures we are consistent with game trends, providing new and developing insights to the game, that provoke improved understanding and competence in coaches. Our inclusive, supportive, and sharing learning environments enable coaches to network and grow relationships for the betterment of the game. Comprehensive learning resources encourage coach reflection and action, aiding coaches’ retention and recall of content.

Overview This comprehensive course on Sales Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Sales Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Sales Training. It is available to all students, of all academic backgrounds. Requirements Our Sales Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 24 lectures • 01:30:00 total length •Preview of Course: 00:01:00 •Introduction: 00:04:00 •Introduction to Action Plan: 00:02:00 •Belief Part 1: 00:04:00 •Belief Part 2: 00:03:00 •Belief Part 3: 00:04:00 •Belief Reinforcement: 00:03:00 •Belief Chapter (Written Context from the Sales Pro Book): 00:12:00 •Belief Cartoon Story: 00:06:00 •Celebrity Moment: 00:02:00 •Belief Action Plan: 00:04:00 •Authenticity: 00:05:00 •Celebrity Moment: 00:01:00 •Establishing Trust Part 1: 00:03:00 •Establishing Trust Part 2: 00:08:00 •Selling Results Part 1: 00:07:00 •Selling Results Part 2: 00:02:00 •Animation Selling Results: 00:01:00 •Selling Results Cartoon Story: 00:02:00 •Selling Value: 00:02:00 •Matching Benefits & Adding Value: 00:03:00 •Experience of Value: 00:07:00 •It Is Time To Take Action!: 00:04:00 •Assignment - Sales Training: 00:00:00

Description Here at iStudy, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. Our aim is to always provide value to our learners with quality courses. Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Inner Healing Miracles. The certification that you will receive upon completing this Inner Healing Miracles will help to boost your resume and will help you stand out among your peers in the competitive job market. Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from iStudy. Enrol now! Why You Should Choose Inner Healing Miracles Lifetime access to the course No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Inner Healing Miracles is CPD Qualification Standards and CiQ accredited, and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Inner Healing Miracles is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. The Secrets to Having Emotional Freedom Course Promo 00:03:00 Lesson 01: Introduction 00:02:00 Lesson 02: Dealing With Repressed Emotions 00:07:00 Lesson 03: Emotions - How To Release Negative Emotions Before They Affect Your Health 00:09:00 Lesson 04: Emotional Exhaustion - What It Is And How To Treat It 00:05:00 Lesson 05: Trapped Emotions - How To Release Emotions Stuck In Your Body 00:06:00 Lesson 06: Emotional Turbulence 00:03:00 Lesson 07: Coping With Emotional Pain 00:05:00 Lesson 08: A Mindfulness Practice For Welcoming Your Emotions 00:10:00 Lesson 09: Building Better Mental Health 00:04:00 Lesson 10: Conclusion - Final Thoughts & Ideas 00:01:00 Downloadable Resources Resource - The Secrets to Having Emotional Freedom 00:00:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Improve your diet to have strong physical & mental health with this top-rated course titled The Healthy Diet course. This Certificate in Mental Health Through Diet and Nutrition at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression related to Mental Health Through Diet and Nutrition substantial and easier than ever! The Industry Experts have designed this Top-Rated course, Healthy Diet, to cater for the needs of individuals who are looking to expand their job prospects. These Courses will provide learners with a holistic view of a Balanced diet. This course has a proven record of catering to hundreds of students with complete resources required to attain Diet mastery. Developed by Industry experts, the Healthy course is free of unnecessary materials and designed to cater for the needs of anyone who wants to go in-depth on Improving Mental Health Through Diet and Nutrition, regardless of the level they are in. Hence, make your resume star-studded with Achievements from the course. The course will follow the scientifically proven method of breaking down complex problems into smaller, more manageable pieces for you. Additionally, after completing the course, you will be rewarded with a certificate of completion for the Course, which will make all the difference in your following Job interview. The CPD certification with the Health course has a proven record of adding value to potential candidates such as you. Thus, if you are looking to pursue a new career and build your professional skills to excel in your chosen field, the certificate of completion from this course will help you stand out from the crowd. You can also validate your certification of the Course on our website. Upon successful completion of the Mental Health Through Diet and Nutrition course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this Mental Health Through Diet and Nutrition course. You'll get a Free Student ID card by enrolling in this Mental Health Through Diet and Nutrition course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This Mental Health Through Diet and Nutrition training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Mental Health Through Diet and Nutrition course today - gear up with the essential skills to set yourself up for excellence! Experts created the Mental Health Through Diet and Nutrition course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Mental Health Through Diet and Nutrition course materials. Then, from any internet-enabled device, access the Mental Health Through Diet and Nutrition course materials and learn when it's convenient for you. Start your learning journey straight away with this Mental Health Through Diet and Nutrition course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this Mental Health Through this course Student ID card with excellent discounts - entirely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Food and Mood: Improving Mental Health Through Nutrition program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) *** Course Curriculum *** >> Certificate in Mental Health Through Diet and Nutrition at QLS Level 3 << Module 01: Introduction to Food & Mood Module 02: The Relationship between Nutrition and Mental Health Module 03: The Second Brain: Trust Your Gut Module 04: Diet and Mental Health in Adults Module 05: Trends in Food Consumption and Mental Health Module 06: Stress Can Make You Fat Module 07: Disorders of Mood and Behaviour Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and provide you with feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This The course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts and develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements The Healthy Diet software does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path This course will allow you to kickstart or take your career in the related sector to the next stage. Our whole course will assist you in achieving a position of respect and dignity and allowing you to gain an advantage over your competitors. In addition, the certificate will strengthen your CV and assist you in finding work in the related industry. Certificates CPD Accredited Certificate Digital certificate - £10 Certificate in Mental Health Through Diet and Nutrition at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Mental Health Through Diet and Nutrition at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Staying healthy has become a challenge in the modern world, especially true for children. While nutritious food is important, along with it, proper exercise, self-control over your action is equally important in leading a healthy and happy life. Our Healthy Families: Nutrition, Plant-based Cooking & More Course is designed to help you understand everything that affects your health, both mental and physical. This course will provide you with a comprehensive guide on establishing a health-focused plan for your family. In addition to that, you will learn delicious plant-based recipes to plan healthy nutritious meals for your family. The course also discusses the importance of exercise and how to promote them proactively to your kids.  Enrol today to learn everything about building healthy habits, benefits of a veggie-based diet, and gain a happier physical and mental self both for you and your family. What you'll learn Make nutritious meal plans for picky eaters. Cook delicious veggie rich foods. Guide your family in making healthier decisions. Who is this Course for? This course is perfect for anyone seeking a guide to incorporating healthy eating habits in your family. The plant-based diet plans are suitable for both vegetarian and non-vegetarians, or anyone looking for nutritious yet appetizing green recipes. Requirements No specific qualifications are required or assumed, only your willingness to lead a healthier and happier life with your family. Fully accessible from any internet-enabled smart device. Building the Foundation for Healthy Families Introduction to Healthy Families FREE 00:05:00 Your Example is More Powerful Than Words, Bribes, or Threats 00:06:00 Change - Dealing with Resistance 00:06:00 Essential Nutrition for Families 00:07:00 Nutrients to Give Your Child the BEST Chance for Optimal Health 00:07:00 Food and Other Allergies 00:07:00 Mealtimes Are More Than Just Food 00:03:00 Healthy Kids - Packing in the Nutrients 00:05:00 Recipes - Health Foods Kids Will Eat Healthy Families Plant Based Cookbook (with gluten free options) 00:01:00 Oatmeal Surprise 00:05:00 Waffles - regular 00:05:00 Waffles - gluten free 00:04:00 Berry Topping 00:06:00 Tofu Topping 00:06:00 Hummus, Choosing the Right Bread, and Lunchboxes 00:04:00 Veggie Burgers With The Powerhouse Grain Quinoa 00:04:00 Veggie Protein Burgers Everyone Loves 00:06:00 Roasted Veggies 00:03:00 Taco Night or Wraps or Haystacks 00:02:00 Marinara Sauce - Load Up the Veggies 00:05:00 Cheesy Squash Sauce 00:04:00 Kale Basil Pesto 00:05:00 Ice-Cream Cake 00:10:00 Healthy Activity & More Electronics in Balance - Screen Time & Health 00:07:00 Exercise, Activity & Children 00:06:00 Out of Doors - Nature, Fresh Air, Sunshine 00:06:00 Self-Worth & Self-Esteem 00:12:00 Summary 00:02:00

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00