5274 Coach courses in Liverpool delivered Online

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

Learn how to support employees living with chronic health conditions and get answers to your workplace wellbeing questions from recognised experts in the field.

Join me and a number of my very experienced Associates and Expert Guest Coaches as we discuss the options you have to create an inexpensive Data Catalogue.

Each week the live coaching sessions for Understanding Unschooling are recorded and added here. Only those who are currently signed up to the course have access to these recordings. They will be available until 30th September 2024 so if you are unable to make a session, the connection is disrupted, or you have other priorities during the live then, you can catch up in your own time.  You will also find here any webinars that are hosted during the three month period and any pre recorded webinars that are requested or recommended during our time together.

A free sampler for the Motorcycle Skills - Improve your Riding in Eight Weeks online e-course from Survival Skills Rider Training

An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.

Course Duration: 1 day (or 2 half-day sessions) Target Audience: Anyone who delivers presentations in a professional setting – including team members, managers, project leads, or executives – who want to improve confidence, clarity, and impact when speaking. Course Objectives By the end of this course, participants will be able to: Prepare and structure engaging presentations for different audiences. Deliver content with confidence, clarity, and professionalism. Use body language, voice, and visual aids effectively. Manage nerves and build a strong connection with the audience. Handle questions and unexpected situations with poise. Course Outline Module 1: Understanding Effective Presentations What makes a presentation effective? Common mistakes and how to avoid them Aligning your message with the audience’s needs Module 2: Planning and Structuring Your Message Setting clear objectives The “power of three” and other storytelling structures Openings and closings that stick Making content memorable and persuasive Module 3: Delivering with Confidence Managing nerves and performance anxiety Using your voice: tone, pace, and projection Body language and posture Eye contact and engagement strategies Module 4: Visual Aids and Presentation Tools Designing slides that support (not distract) Tips for using PowerPoint or Canva effectively Alternatives to slides (e.g. props, whiteboards, storytelling) Module 5: Engaging Your Audience Reading the room and adjusting your delivery Encouraging interaction and participation Handling difficult questions or interruptions Time management and staying on message Module 6: Practice and Feedback Participants deliver a short presentation (2–5 minutes) Peer and facilitator feedback Self-reflection and improvement planning Delivery Style Interactive, supportive environment Role-playing, practical exercises, and real-time coaching Optional video recordings for feedback Course Materials Provided Participant workbook and slide templates Presentation preparation checklist Self-assessment and feedback forms Tips for virtual presentations (Zoom, Teams) Optional Add-ons (for 2-day version) Extended practice time with filming and playback Advanced storytelling and persuasive techniques Coaching for high-stakes presentations (e.g. board meetings, conferences)

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support