5500 Coach courses in Cardiff delivered Online

Register on the Resourcing and Managing Talent Course today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Resourcing and Managing Talent Course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Resourcing and Managing Talent Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Resourcing and Managing Talent Course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01. Introduction to Resourcing and Talent Management Introduction to Resourcing and Talent Management 00:33:00 Module 02. Resourcing and Talent Planning Resourcing and Talent Planning 00:09:00 Module 03. Talent Management and The Role of Recruiting Talent Management and The Role of Recruiting 00:10:00 Module 04. Coaching, Training and Development Coaching, Training and Development 00:21:00 Module 05. Performance Management Performance Management 00:24:00 Module 06. Benefits of Talent Management Benefits of Talent Management 00:23:00 Module 07. Planning Human Resources Planning Human Resources 00:20:00 Module 08. Job Analysis and Design Job Analysis and Design 00:10:00 Module 09. Employer Branding Employer Branding 00:25:00 Module 10. Improvement Opportunities of Talent Management System Improvement Opportunities of Talent Management System 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Online Teaching and Social Media Marketing is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Online Teaching and Social Media Marketing and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 7 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Teaching Online Masterclass Section 01 - Build a Business Teaching Online Let's Start Teaching Online 00:10:00 Hardware and Software to Create Courses 00:03:00 Validating Course Subjects 00:04:00 Editing Videos 00:06:00 Section 02 - Discovering Sales Channels Creating Udemy Courses 00:10:00 Following Udemy Policies 00:20:00 Upload Course to Udemy 00:15:00 Publishing on Skillshare 00:13:00 Publishing to Skillsuccess 00:02:00 How to Signup for Amazon Video Direct to Publish Content 00:12:00 Additional Sales Channels 00:07:00 Section 03 - Student Engagement Customer Engagement 00:05:00 KPI's and Goals 00:05:00 Engaging Content 00:05:00 Customer Channels 00:02:00 Customer Needs 00:02:00 Brand Marketing 00:27:00 Customer Success 00:06:00 Customer Value 00:09:00 Section 04 - Copywriting Copywriting Intro 00:03:00 Headlines 00:06:00 Copywriting Basics 00:11:00 Offer 00:06:00 Closing 00:06:00 Basic Writing Skills 00:10:00 Sell the Sizzle 00:05:00 Writing Sales Copy 00:07:00 Conclusion 00:09:00 Section 05 - Coaching Introduction to Coaching Authority 00:04:00 Coaching Added Benefit 00:05:00 One-on-One Coaching 00:07:00 Group Coaching 00:07:00 Facebook Group Coaching 00:04:00 Email Coaching 00:05:00 Coaching Clients to Higher Income 00:04:00 Life Coaching 00:05:00 Promoting Coaching Services 00:04:00 Social Media Marketing Social Marketing Intro 00:01:00 Marketing On Facebook & Instagram 00:19:00 Marketing On Twitter & YouTube 00:14:00 Intro To Pinterest Marketing 00:01:00 Pinterest Marketing - Part 1 00:07:00 Pinterest Marketing - Part 2 00:16:00 Pinterest Marketing - Part 3 00:11:00 LinkedIn Marketing Intro 00:01:00 LinkedIn Marketing - Part 1 00:06:00 LinkedIn Marketing - Part 2 00:07:00 LinkedIn Marketing - Part 3 00:05:00 Intro To Split Testing 00:01:00 Split Testing - Part 1 00:10:00 Split Testing - Part 2 00:05:00 Split Testing - Part 3 00:09:00 Intro To Funnel Building 00:01:00 Funnel Building - Part 1 00:04:00 Funnel Building - Part 2 00:07:00 Funnel Building - Part 3 00:09:00

Online Teaching and Youtube Marketing is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Online Teaching and Youtube Marketing and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 7 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Online Teaching Masterclass Section 01 - Build a Business Teaching Online Let's Start Teaching Online 00:10:00 Hardware and Software to Create Courses 00:03:00 Validating Course Subjects 00:04:00 Editing Videos 00:06:00 Section 02 - Discovering Sales Channels Creating Udemy Courses 00:10:00 Following Udemy Policies 00:20:00 Upload Course to Udemy 00:15:00 Publishing on Skillshare 00:13:00 Publishing to Skillsuccess 00:02:00 How to Signup for Amazon Video Direct to Publish Content 00:12:00 Additional Sales Channels 00:07:00 Section 03 - Student Engagement Customer Engagement 00:05:00 KPI's and Goals 00:05:00 Engaging Content 00:05:00 Customer Channels 00:02:00 Customer Needs 00:02:00 Brand Marketing 00:27:00 Customer Success 00:06:00 Customer Value 00:09:00 Section 04 - Copywriting Copywriting Intro 00:03:00 Headlines 00:06:00 Copywriting Basics 00:11:00 Offer 00:06:00 Closing 00:06:00 Basic Writing Skills 00:10:00 Sell the Sizzle 00:05:00 Writing Sales Copy 00:07:00 Conclusion 00:09:00 Section 05 - Coaching Introduction to Coaching Authority 00:04:00 Coaching Added Benefit 00:05:00 One-on-One Coaching 00:07:00 Group Coaching 00:07:00 Facebook Group Coaching 00:04:00 Email Coaching 00:05:00 Coaching Clients to Higher Income 00:04:00 Life Coaching 00:05:00 Promoting Coaching Services 00:04:00 Youtube Marketing How To Get More YouTube Views - INTRO 00:02:00 How To Go Viral On YouTube 00:05:00 How To Increase YouTube Views & Watchtime 00:09:00 YouTube Thumbnails 00:09:00 Great Video Ranking Tips 00:07:00 Secret To Getting YT Views Likes & Subscribers 00:11:00 Guru Secret - CPA Profits 00:07:00 SEO WHITE PAPERS FOR YOUTUBE RANKING & SUGGESTED VIDEOS 00:03:00 SEO WHITE PAPERS FOR YOUTUBE RANKING & SUGGESTED VIDEOS (Alison) 00:03:00 TubeBuddy Tutorial 00:29:00 Finding Great Keywords For Maximum Success 00:06:00 YouTube Ranking - Video Description SEO 00:07:00 YouTube Ranking - Turning Keywords into the Description 00:03:00 Getting in Suggested YouTube Videos 00:05:00 YouTube Ranking - Syndwire SynLab 00:07:00 YouTube Rankings - Live Event Blaster 00:06:00 YouTube Ranking - Translations for morw Views and Sales 00:03:00 BONUS - Get More YouTube Veiws - Sharree 00:07:00 BONUS - PilotPoster 00:03:00

Register on the Counsellor Training Bundle (Depression, Child Counselling) today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Counsellor Training Bundle (Depression, Child Counselling) is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Counsellor Training Bundle (Depression, Child Counselling) Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Counsellor Training Bundle (Depression, Child Counselling), all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Counselling and Counsellors Counselling and Counsellors 00:15:00 Module 02: Theories and Models of Counselling (Part 1) Theories and Models of Counselling (Part 1) 00:19:00 Module 03: Theories and Models of Counselling (Part 2) Theories and Models of Counselling (Part 2) 00:21:00 Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Legal, Cultural and Ethical Issues in Professional Counselling 00:19:00 Module 05: Forms of Psychotherapy Forms of Psychotherapy 00:23:00 Module 06: Childhood and Adolescent Psychiatric Disorders Childhood and Adolescent Psychiatric Disorders 00:25:00 Module 07: Counselling Children and Adolescents in Schools Counselling Children and Adolescents in Schools 00:23:00 Module 08: Counselling Trauma and Substance Abuse Counselling Trauma and Substance Abuse 00:20:00 Module 09: Counselling Stress and Anxiety Disorders Counselling Stress and Anxiety Disorders 00:32:00 Module 10: Counselling Personality Disorders Counselling Personality Disorders 00:50:00 Module 11: Counselling Mood Disorders and Depression Counselling Mood Disorders and Depression 00:27:00 Module 12: Counselling Eating & Sleeping Disorders Counselling Eating & Sleeping Disorders 00:49:00 Module 13: Life Coaching and Career Counselling Life Coaching and Career Counselling 00:23:00 Module 14: Couple and Family Counselling Couple and Family Counselling 00:28:00 Module 15: Counselling Self-Harm and Suicide Counselling Self-Harm and Suicide 00:21:00 Module 16: Engaging and Assessing the Patients Engaging and Assessing the Patients 00:19:00 Module 17: Helping the Client in Crisis Helping the Client in Crisis 00:14:00 Module 18: Crisis Intervention Crisis Intervention 00:14:00 Module 19: Low Intensity CBT Treatment Low Intensity CBT Treatment 00:16:00 Module 20: Medication and Therapy in the Treatment of Mental Illness Medication and Therapy in the Treatment of Mental Illness 00:24:00 Module 21: Communication Skills and Empathy in Counselling Communication Skills and Empathy in Counselling 00:23:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Learn the basics of CPR from the comfort of your own home with the American Safety Training Institute (ASTI) CPR/AED Course. This CPR/AED Certification will give you the skills and know-how to respond to a potentially life-threatening situation involving an adult, child, or infant with the speed and confidence required to save a life. Note: This course currently fulfills the requirements necessary for taking the NASM-CPT or GFI NCCA exam. This course is online only. If a CPR Certification is required by your employer or insurance company, you should verify if online CPR/AED is an accepted method.

It is essential for a thriving manager or leader to have the management and leadership skills. Without the required skills, it will be quite challenging for administering and leading a group of staff, or organisation. This Management and Leadership Development Training course is intended to improve your managing and leadership skills in the most effective way possible. You will learn how to build trust and confidence, understand the fundamental requirements and knowledge of becoming an efficient manager, how to gain employee satisfaction, and so on. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Management and Leadership Development Training - Updated Version Leadership & Management Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Business Management Introduction to Business Management 00:27:00 Operations Management 00:26:00 Introduction to Business Analysis 00:16:00 Strategic Analysis and Product Scope 00:30:00 Project Management 00:21:00 Business Development and Succession Planning 00:26:00 Business Processes 00:44:00 Planning & Forecasting Operations 00:23:00 Performance Management 00:20:00 Management of Cash and Credit 00:21:00 Managing Risk and Recovery 00:28:00 Quality Management 00:23:00 Communication Skills 00:27:00 Business Environment 00:18:00 Organisational Skills 01:18:00 Negotiation Techniques 00:18:00 Human Resource Management 00:19:00 Motivation and Counselling 00:21:00 Customer Service 00:18:00 Time Management 00:42:00 Conflict Management 00:16:00 Mock Exam Mock Exam- Management and Leadership Development Training 00:20:00 Final Exam Final Exam- Management and Leadership Development Training 00:20:00 Management and Leadership Development Training - Old Version Management and Leadership Development Module One - Getting Started 01:00:00 Module Two - Grooming a New Manager 01:00:00 Module Three - Coaching and Mentoring (I) 01:00:00 Module Four - Coaching and Mentoring (II) 01:00:00 Module Five - Measuring Performance 01:00:00 Module Six - Motivating Managers 01:00:00 Module Seven - Signs of Poor Management 01:00:00 Module Eight - Trust Your Team of Managers 01:00:00 Module Nine - When an Employee Complains About Their Manager 01:00:00 Module Ten - When Do You Step In 00:30:00 Module Eleven - Remember These Basic Qualities 01:30:00 Module Twelve - Wrapping Up 01:00:00 Business Management Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Business Leadership About the Learning Organization 00:15:00 Achieving Personal Mastery 00:15:00 Analyzing Our Mental Models 00:30:00 Achieving a Shared Vision 00:15:00 Team Learning 00:15:00 Systems Thinking 00:15:00 Five Practices 00:15:00 Building Trust 00:15:00 Managing Change 00:30:00 Managers vs. Leaders 00:15:00 Influence Strategies 00:15:00 Managing Relationships 01:00:00 Strategic Planning 00:00:00 Doing Delegation Right 00:15:00 Criteria for Useful Feedback 00:15:00 Feedback Techniques 00:15:00 Mastering Your Body Language 00:15:00 Meeting Management 00:30:00 Pumping up a Presentation 00:15:00 Employee Accountability Defining Accountability 00:30:00 Creating an Accountable Organization 00:30:00 Setting Goals and Expectations 00:30:00 Doing Delegation Right 00:45:00 Offering Feedback 00:15:00 Activities The Manager: Management and Leadership Development Programme- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Unlock the secrets of peak athletic performance with our Sports Psychology course. Dive into the minds of athletes, exploring goal-setting, motivation, stress management, visualization, teamwork, resilience, and more. Perfect for coaches, athletes, and enthusiasts seeking to enhance mental performance in sports.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Diploma in Leadership Level 3 is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Diploma in Leadership Level 3 and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 01 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction to the Course Introduction to the Course - Working with Leadership Styles 00:02:00 Working with Leadership Styles - Learning Outcomes 00:02:00 The Principles of Good Leadership What Makes an Effective Leader? 00:01:00 Why Self-Awareness is so Important in Leadership 00:04:00 Some Perspectives on Leadership 00:02:00 Why Emotional Intelligence is Important as a Leader 00:04:00 The Differences Between Leadership and Management 00:01:00 The 3 Modes of Leadership 00:03:00 The Six Styles of Leadership The 6 Leadership Styles 00:01:00 'Do What I Tell You' - The Commanding Leadership Style 00:03:00 'Do What I Do' - The Pacesetting Leadership Style 00:03:00 'Let's Decide What To Do Together' - The Democratic Leadership Style 00:02:00 'Let's Do What's Best For Everyone' - The Affiliative Leadership Style 00:03:00 'Do What Will Help Us To Reach Our Goals' - The Visionary Leadership Style 00:02:00 'How Can I help You Do It Better?' - The Coaching Leadership Style 00:02:00 The Underpinning Skills and Behaviours of the Leadership Styles The Skills and Behaviours of Each Leadership Style 00:01:00 The Underpinning Skills of Each Leadership Style 00:04:00 The Demonstrated Behaviours of Each Leadership Style 00:04:00 Increasing and Toning Down the Use of Each Leadership Style Introduction to Increasing and Toning Down the Use of Each Leadership Style 00:01:00 How to Increase the Use of The Commanding Style 00:02:00 How to Increase the Use of The Pacesetting Style 00:02:00 How to Increase the Use of The Democratic Style 00:01:00 How to Increase the Use of The Affiliative Style 00:02:00 How to Increase the Use of The Visionary Style 00:02:00 How to Increase the Use of The Coaching Style 00:03:00 How to Tone Down the Use of The Commanding Style 00:02:00 How to Tone Down the Use of The Pacesetting Style 00:02:00 How to Tone Down the Use of The Democratic Style 00:01:00 How to Tone Down the Use of The Affiliative Style 00:02:00 How to Tone Down the Use of The Visionary Style 00:01:00 How to Tone Down the Use of The Coaching Style 00:02:00 Conclusions About Increasing and Toning Down the Use of Each Leadership Style 00:01:00 Working with Leadership Styles - Course Review and Leadership Case Studies Review of the Leadership Styles Course 00:02:00 Resources Resources - Leadership Level 3 00:00:00