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Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special 8 Super Powers To Transform Your Life Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The 8 Super Powers To Transform Your Life Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This 8 Super Powers To Transform Your Life Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This 8 Super Powers To Transform Your Life Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this 8 Super Powers To Transform Your Life ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the 8 Super Powers To Transform Your Life there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This 8 Super Powers To Transform Your Life course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This 8 Super Powers To Transform Your Life does not require you to have any prior qualifications or experience. You can just enrol and start learning. This 8 Super Powers To Transform Your Life was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This 8 Super Powers To Transform Your Life is a great way for you to gain multiple skills from the comfort of your home. Section 01: Introduction Section Intro & Setting Expectations 00:02:00 Section 02: 8 Super Powers to Thrive The Super Power of Focus 00:06:00 The Super Power of Belief 00:05:00 The Super Power of Self-Control 00:05:00 The Super Power of Giving 00:09:00 The Super Power of Compliments 00:03:00 The Super Power of Surrendering 00:04:00 The Super Power of Humility 00:03:00 The Super Power of Goal 00:04:00 Section 03: The 5 Mini Powers Don't sell, Just Help 00:02:00 Changing the How are YOU Approach 00:02:00 The Final 3 00:04:00 Assignment Assignment -8 Super Powers To Transform Your Life

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Register on the Stress Management Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Stress Management Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Stress Management Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Stress Management Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Stress Management Training Beginning Concepts 00:23:00 Specific Stress Management Techniques 00:11:00 MORE Stress Reduction Strategies 00:16:00 Still MORE Stress Reduction Techniques - Part 1 00:14:00 Still MORE Stress Reduction Techniques - Part 2 00:07:00 Still MORE Stress Reduction Techniques - Part 3 00:09:00 BONUS Video & Wrap Up! 00:11:00 Special LIVE Bonus Video! 00:05:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Resilience Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Resilience Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Resilience Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Resilience Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Resilience - Dealing with Adversity and Setbacks Resilience - Dealing with Adversity and Setbacks 00:24:00 Module 02: Pathways to Resilience Pathways to Resilience 00:41:00 Module 03: The Pillars of Resilience The Pillars of Resilience 00:44:00 Module 04: Training for Resilience Training for Resilience 00:41:00 Module 05: Promoting Emotional Resilience - CASMT Promoting Emotional Resilience - CASMT 00:33:00 Module 06: Mental Toughness & Resilience Mental Toughness & Resilience 00:26:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

What Will I Learn? Have an understanding of ways they can start working for themselves Learn concepts of productivity and goal setting Learn ways to make sacrifices for saving time Start thinking more like an entrepreneur and less like an employee Requirements Several concepts of business ideas are shared within the course Evernote, Nozbe and other productivity software is useful Have an open mind about taking on a venture for yourself! Description Are you bored of being an employee or working a 9-5 job for others like a puppet? Do you think more like an entrepreneur & less like an employee? If it's a yes, then welcome to join this Abandon The 9-5 Mindset: Become An Entrepreneur. In this intensive course, you'll through the mindset changes you need to adapt to become an entrepreneur. You'll initially have an understanding of ways you can start working for yourself. Learn concepts of productivity and goal setting efficiently. Moreover, learn ways to make sacrifices for saving time and get ideas for choosing right business for yourself such as blogging, affiliate marketing, teaching with courses, podcasting, freelancing & many more. Lastly, discover new productivity tools and learn to use them daily. How I structured this course First I walk you through my own personal story for becoming an entrepreneur Next you are shown how to stop thinking like most people who work normal 9-5 jobs I provide several ideas on how you can start building a business outside of your 9-5 job such as blogging, affiliate marketing, teaching with courses, podcasting, freelancing and more. I share with you my productivity tools and how I use them daily I go in-depth into why you need to make sacrifices and have self discipline to succeed with entrepreneurship Finally I provide several recommendations for books that will get you motivated to do more with your life and stop living like most people do. Why you should take this course If you have been unhappy with your life, your job, or even your financial situation this is the course for you. You will learn a lot about the mindset changes you need to make in order to see positive change in your lifestyle with this course. Who is the target audience? People that are interested in working for themselves should take this course! People who are comfortable working a 9-5 job and are not willing to do what it takes to break out of their job should not take this course. Introduction To The Course Welcome abandon 00:01:00 My Story 00:05:00 How To Stop Thinking Like Those Who Work 9-5 Why I view most people in my daily life as different 00:04:00 You are the average of the five people you spend the most time with 00:05:00 What You Can Focus On As An Entrepreneur Outside Of The 9-5 Learn How To Build Websites With WordPress 00:02:00 Start An Amazon Affiliate Niche Site or Store 00:03:00 Start a Podcast 00:03:00 Teach a Course 00:03:00 Learn a valuable skill people are willing to pay you for 00:02:00 Become a freelancer 00:01:00 Start a real eCommerce Business 00:02:00 Productivity Hacks Evernote 00:01:00 Nozbe 00:02:00 Combined Email Accounts with Outlook 00:02:00 Sacrifice & Discipline Making Time To Work On Your Business 00:02:00 Finding Your Focus 00:02:00 Watching a lot less TV 00:02:00 Playing Little to Zero Video Games 00:02:00 Start a Discipline Challenge 00:01:00 Recommended Books The ONE Thing 00:01:00 Let Go by Pat Flynn 00:01:00 Gorilla Mindset by Mike Ceronovich 00:01:00 Conclusion Conclusion 00:01:00 Bonus: My Success With Freelancing on UpWork 00:03:00

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00

Diabetes: Diabetes Course Online Unlock the Power of Diabetes: Diabetes Course: Enrol Now! Diabetes: Diabetes Course is a serious long-term health condition caused by an abnormally high level of glucose, or sugar, in the blood. High blood glucose levels, if left untreated, can lead to serious health problems. Diabetes: Diabetes can affect anyone at any age, but it is more common in certain groups and age groups. Diabetes: Diabetes Course can cause various symptoms, ranging from excessive thirst to feeling tired more than usual. It is estimated that up to 26% of residential and nursing home residents have Diabetes: Diabetes Course, so recognising the symptoms and knowing how to help them manage the condition is important. This Diabetes: Diabetes Course is designed for those who work in the health and social care sectors and anyone who wants to improve their knowledge. The Diabetes: Diabetes Course will provide an overview of the condition, common symptoms that may indicate Diabetes: Diabetes Course, methods of diagnosis, some possible treatments, and common complications that can affect those with the condition. Main Course: Diabetes Awareness Training Free Courses included with Diabetes: Diabetes Course Course 01: Dementia Course Course 02: ADHD Course Course 03: Asthma Awareness Course Course 04: Adults Support Worker Course Course 05: Level 5 Mental Health Care Special Offers of this Diabetes: Diabetes Course: This Diabetes: Diabetes Course includes a FREE PDF Certificate. Lifetime access to this Diabetes: Diabetes Course Instant access to this Diabetes: Diabetes Course 24/7 Support Available to this Diabetes: Diabetes Course [ Note: Free PDF certificate as soon as completing the Diabetes: Diabetes Course] Diabetes: Diabetes Course Online This Diabetes: Diabetes Course consists of 06 modules. Course Curriculum of Diabetes: Diabetes Course Module 01: An Overview of Diabetes Module 02: Acute Complications Module 03: Chronic Complications Module 04: Treatment through Insulin & Medication Module 05: Treatment through Diet & Exercise Module 06: The Ways of Managing Everyday Life Assessment Method of Diabetes: Diabetes Course After completing Diabetes: Diabetes Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Diabetes: Diabetes Course After completing the Diabetes: Diabetes Course, you can instantly download your certificate for FREE. Who is this course for? Diabetes: Diabetes Course Online This Diabetes: Diabetes Course is ideal for anyone who spends time with someone who has Diabetes: Diabetes Course. People who would benefit from this Diabetes: Diabetes Course include: Healthcare staff Teachers, teaching assistants, and teaching support staff Sports coaches and group leaders Gym staff Care workers Requirements Diabetes: Diabetes Course Online To enrol in this Diabetes: Diabetes Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Diabetes: Diabetes Course. Be energetic and self-motivated to complete our Diabetes: Diabetes Course. Basic computer Skill is required to complete our Diabetes: Diabetes Course. If you want to enrol in our Diabetes: Diabetes Course, you must be at least 15 years old. Career path Diabetes: Diabetes Course Online Enrolling on this Diabetes: Diabetes Course can lead you to the following job opportunities: General Nurse Health and Social Care Workers Carers Midwives Other Health Care Professionals

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.