8387 CLO courses

Level Three, the final learning stage of our professional development courses, aims to bring you to the highest standard of advanced detailing skill through the spectrum of; rotary polisher techniques, wet sanding by machine and refinement, a full understanding of SMAT and DAT polishes and compounds and their role in efficiency and correction on different paint types, a wide selection of pads and equipment such as nano polishers and attachments. Mechanical training in wheel removal and jacking on multiple vehicle styles allowing deep cleaning access to vehicle arch and components, and specialist finishes on carbon fibre, GRP and gel coat are examined, demonstrated and explained. Level Three aims to bring you to the highest standard of advanced detailing skill, through the spectrum of rotary polisher techniques, wet sanding by machine, a full understanding of SMAT and DAT polishes and compounds, a wide selection of pads and equipment such as nano polishers and attachments. Mechanical training in wheel removal and jacking on multiple vehicle styles allowing deep cleaning access to vehicle arch and components, and specialist finishes on carbon fibre, GRP and gel coat are examined and explained. • DAT/SMAT technology • Pneumatic polishers and sanders • Advanced Dual Action technique • Rotary machine polishers • Glass polishing • Wheel removal • Under-arch cleaning • Cleaner chemistry • Time management and planning • Trim and seat removal • In-depth interior detailing • Cloth types • Advanced Dual Action technique • Rotary machine polishers • Mini/nano machine polishers • Wet-sanding • Advanced pad types • GRP, carbon and insulative substrates • Badge and trim removal • Texture levelling • Show preparation • Ceramic coatings • Polymer coatings • Coating troubleshooting • Coatings after-care • Fillers and glazes for show finishes • Business management • Business administration • Safe working practices • Safe vehicle lifting - ramp/jacking • Workshop planning • Advanced chemical knowledge • Risk assessments • Gloss meter usage • PPE • Employee management Following completion of training and ongoing assessment, case studies and exercises will lead to the level three exam and, upon grading, award of our advanced detailing Level 3 Detailing. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Completion of Level 2 Refreshments or Lunch Refreshments included

Launch your Detailing Career. Level One Motorbike is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view for a new detailing career, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity. This is much more than just a 'how to wash a vehicle' course, and gives your business the best possible start, optimising it for success.   The aim of Level One Motorbike is ideal for those just about to, or have recently entered the motorbike detailing industry, or those who wish to reset and refresh their skills with a focus exclusively on motorbikes. The aim is to familiarise the candidate with the processes and maintenance of two-wheeled vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. The Level 1 Course is available as a motorbike focused, or alternatively our standard vehicle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here if they would like to learn both sets of skills. Along the way topics covered will be: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Launch your Detailing Career. Are you looking to launch a detailing career and need to start on the right foot? Level One is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to teach you the foundations of vehicle care from assessment up to entry-level machine polishing, to have a successful and reputable business from the very start. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity. This is much more than just a 'how to wash a car'. It gives your new detailing business the best possible start, optimising it for success and backed with a resource for any issues you may encounter. Complete course guide book, ongoing support and certification exam fee are all included in the cost. The Level 1 Course is available as either this standard vehicle course or alternatively a motorbike-focused course. You can also book the Level 1 + Motorbike course as a bolt-on day, if you wish to cover both aspects and open your target market even further.   Available start dates are highlighted in the calendar below, all days are one-to-one so can be booked to suit your schedule. The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills. the aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. The Level 1 Course is available as either a car or motorcycle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here. Modules covered on the course are: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over 3 months to cement the knowledge. There is then a short externally assessed exam before the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course. Overview Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. What is Assertiveness? Differentiating Self-confidence from Assertiveness Understanding the Four Styles of Communication What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness 2. Dimensions of Communication Differentiating Listening from Hearing Developing Emphatic Listening Skills Utilizing Question Types - Open, Clarifying, and Closed Converting Negative Thinking into Positive Thinking 3. Body Language Says It All Managing Your Appearance Understanding Non-verbal Communication Making the Right First Impression Speaking with Confidence Relaxing and Reducing Anxiety 4. Dealing with Difficult Situations Dealing with Difficult People Building Rapport and Trust Appreciating the Different Ways that People Send and Receive Information Breaking Down Barriers and Building Consensus Applying PEGASUS Utilizing a Tactical Approach Choosing the Proper Form of Communication

Duration 2 Days 12 CPD hours This course is intended for Executives, directors, managers, and others tasked with making important decisions for their organizations will benefit from this course. Overview Make intelligent decisions with limited time and information Reframe issues to ensure greater problem-solving accuracy Convert conflicting opinions into useful insights In this course, students will learn to evaluate options, generate possible solutions, and decide on logical strategies. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. The Complexity of Decision Making Establishing the Needs of the Organization Defining Organizational Objectives and Goals Measuring Your Goals Calculating Probabilities of Success 2. Dealing with Opinion in the Face of Uncertainty Understanding Theories of Decision-Making Avoiding Irrationality Being Aware of Risks Reframing the Options Asking the Right Questions Knowing What You Want Making Proper Comparisons Working with Stereotypes and Expectations 3. Adapting Decision Strategies for a Complex World Reviewing Your Plans Engaging Stakeholders Enlisting Your Network Managing Risks Planning for Risks - Avoidance, Mitigation, Transference, and Acceptance Applying Complexity Theory and the Butterfly Effect Adjusting Decisions Building in Metrics & Measurements Monitoring Progress and Managing Risks Looking for Emerging Trends Additional course details: Nexus Humans Making the Right Decisions Under Pressure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Making the Right Decisions Under Pressure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals who want to make the best decisions and develop creative and elegant solutions to challenging problems will benefit from this course. Overview Enable you to evaluate, identify, and distinguish between relevant and irrelevant information Engage critical thinking through curiosity and your ability to ask good questions Apply the eight best practices of critical thinking in practice Leverage open-mindedness to become more receptive and highly tuned for new ideas Students will learn to explore challenges, defy incorrect assumptions, and look at things with new and differing perspectives, incorporating these insights into your thought processes, and enabling them to find solutions to even the most difficult tasks. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The Challenges of Modern Thinking Becoming a Rational Thinker Critical Thinking in Application Applying Reason Developing Open-Mindedness Stepping Out of Your Comfort Zone Avoiding Jumping to Conclusions Expecting and Initiating Change Being Ready to Adapt Thinking Logically 2. Critical Thinking Best Practices Listening Actively Evaluating Information Making Assumptions Watching Out for Bias Asking Clarifying Questions Performing SWOT Analysis Benefitting from Critical Thinking 3. Putting It All Together Changing Your Perspective Considering Other Viewpoints Dealing with New Information Solving Problems Identifying Inconsistencies Asking Why Evaluating the Solution Retaining Your New Skills Reflecting and Learning from Mistakes Asking Questions on an Ongoing Basis Additional course details: Nexus Humans Thinking with Critical Insight training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Thinking with Critical Insight course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals wishing to maximize their productivity and efficiency by investing their time more effectively will benefit from this course. Overview Time Management Prioritization Organization Workflow Productivity Time is limited, so getting the most out of every minute is critical. In this course, students will learn to improve their focus, prioritize tasks, identify and avoid obstacles to staying on track, and develop strategies to get the most out of their time. Students will acquire time management tools and decision-making techniques to help focus on purpose and achieve your goals, balancing the needs of both business and personal life. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Wise Time Management Identifying Time Wasters Applying the 80/20 Rule Utilizing Calendars Creating Rituals 2. Prioritizing Your Time Taking Charge of Your Time Protecting Your Time through Assertiveness 3. Planning Wisely Managing the Power of Your Productivity Journal Finding Hidden Time Chunking, Blocking, and Tackling 4. Organizing Your Workspace Decluttering Managing Workflow Taking Control over Email 5. Tackling Procrastination Knowing Why You Procrastinate Nine Ways to Avoid Procrastination 6. Crisis Management Weathering the Storm Creating and Executing a Plan Applying Lessons Learned 7. Increase Your Productivity Applying Productivity Tools Finding What Works Eliminating the Word \'Should\' Building on Success Additional course details: Nexus Humans Prioritizing Your Time Effectively training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Prioritizing Your Time Effectively course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.