8378 CLO courses

How salespeople can use a more collaborative approach to drive opportunities in the new world of sales

>> 12-Hour Knowledge Knockdown! Prices Reduced Like Never Before << The UK relies heavily on a robust and secure digital infrastructure. Millions of businesses and individuals depend on efficient networks every day. Are you interested in a career in IT support or network administration? This CompTIA Network+ Diploma course equips you with the knowledge and skills to build, maintain, and troubleshoot computer networks. This Diploma in CompTIA Network Training at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development and career progression related to CompTIA Network+ substantial and easier than ever! Our unique CompTIA Network+ Course might help you get there! Expand your expertise with high-quality training - study the CompTIA Network+ and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the CompTIA Network+ online training course. Learning Outcomes of CompTIA Network+ Diploma Implement network connectivity using wired and wireless technologies. Configure and troubleshoot network devices based on industry standards. Apply TCP/IP addressing and routing protocols to ensure network communication. Mitigate security risks and maintain a secure network environment. Utilise network management tools to monitor performance and identify issues. Design and implement a network solution for a small office or home office (SOHO) environment. Whether you're looking for a new career in IT or want to advance in your current role, the CompTIA Network+ Diploma can help you achieve your goals. Enrol today and take the first step towards a rewarding career in networking! Why Choose Us? Chance to earn a QLS Endorsed Certificate upon completion of CompTIA Network+ Get a free student ID card with CompTIA Network+ Training The CompTIA Network+ is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the CompTIA Network+ course materials The CompTIA Network+ comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Here is the curriculum breakdown of this CompTIA Network Training course: Module 01: Network Theory OSI Layers LANs and WANs Network Types Transmissions Module 02: Bounded Network Media Cables Fiber Optics Converters and Connectors Module 03: Unbounded Network Media 802.11 Standard Wireless Wireless Options Module 04: Network Implementations Topologies Ethernet Switches LANs Module 05: TCP/IP Addressing and Data Delivery Network Communication Protocols IPv4 Special Addresses CIDR IPv6 Module 06: Routing Routes Routing Types Module 07: TCP/IP Services TCP and IP FQDN and DNS Transport-layer Protocols UDP Module 08: WAN Infrastructure Wide Area Networks QoS Voice-over-Data Systems Module 09: Cloud and Virtualization Technologies Types of Server Virtualization Fibre Channel Cloud Concepts. prproj Module 10: Network Security Basics Wireless Security Authentication. prproj Wireless Security Threats TACACS Keys Module 11: Preventing Security Breaches Security Factors Vulnerabilities Attacks Authentication Honeypots Education and Awareness Module 12: Responding to Security Incidents Response Policy Module 13: Remote Networking RADIUS VPN Technologies Tunneling Protocols. prproj Module 14: Network Management Acceptable Use Module 15: Troubleshooting Network Issues Common Problems Troubleshooting Network Technician Tools Physical and Logical Issues Open or Closed Ports ARP Issues Module 16: Planning and Implementing a SOHO Network SOHO Network How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. IT beginners Career changers Network support technicians Help desk professionals Requirements You will not need any prior background or expertise to enrol in this course. Career path This bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Network technician Network administrator Security analyst Cloud technician Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in CompTIA Network Training at QLS Level 7 Hard copy certificate - £139 Please note that International students have to pay an additional £10 as a shipment fee.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< The need for cleaning services never declines, and industry growth is continuous. 80% of families are anticipated to utilise house cleaning services by 2024, which is growing by 20% annually. So as you can see, there are many prospects in this sector right now. Fortunately, our thorough Cleaning course is created so that anybody, regardless of background, may become an expert cleaner. This step-by-step guided Cleaning course has been designed to assist you in acquiring the necessary abilities and preparing you to shine in this sector. In this course, you will be introduced to the cleaning job. Then you will be provided with a more in-depth understanding of various equipment, products, and clothing. Additionally, you will discover more about external surfaces, quality service in your business, chemical safety, and many other important topics. If you wish to be a part of the UK cleaning industry, you will only need to develop a set of skills. Here's where our course can be a helpful resource. Upon successful completion of this Cleaning course, you will be able to, Get an introduction to cleaning tasks. Determine the appropriate cleaning equipment, products, and clothing. Learn how to clean bathrooms and toilets professionally. Learn more about external surfaces, chemical safety, and alarm codes for cleaners. Recognise the importance of health and safety at work. Discover the responsibilities of the cleaning managers and staff. Improve your kitchen cleaning and commercial oven cleaning abilities. Explore the keyholding and alarm codes for cleaners. Take a step toward a brighter future! Why Choose Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. **** Course Curriculum **** Module 1: Introduction Module 2: Diversity Module 3: Equipment, Products and Clothing Module 5: Food Kitchen and Commercial Kitchen Cleaning Module 6: Bathrooms and Toilets Module 7: Office Cleaning Module 8: External Surfaces and Areas Module 9: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15: Marketing, Advertising and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax and Additional Equipment ... and many more! Assessment Process Once you have completed all the modules in the Cleaning course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This cleaning course is typically intended for individuals who are interested in pursuing a career in cleaning or those who are already working in the cleaning industry and wish to improve their skills and knowledge. Some examples of people who may benefit from taking our course include: Individuals who want to join the cleaning business. Housekeepers. Domestic Cleaners Window Cleaners Mobile Cleaners Requirements You will not need any prior background or expertise to enrol in this course. Career path This Cleaning course is a valuable credential to have and would be helpful for the following careers. Cleaning Manager Cleaning Assistant Professional Cleaner Janitor In the UK, the average salary of these professions ranges from £20,000 - £30,000 per annum. Certificates Certificate of completion Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Discover how to read the skies and predict the weather when you take this comprehensive Meteorology course. The concerns about climate change, and an upsurge in reports of extreme weather conditions, have placed an increasing focus on the profession of weather forecasting in recent years. You can gain a unique insight into this precise and fascinating science by taking part in this detailed learning experience. This Certificate in Meteorology at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! With the finest and award-winning Meteorology course, you can take your expert skills to a whole new phase! Don't waste time on ineffective learning; instead, study the Meteorology course and benefit from an expertly designed, cost-effective training experience. Through the Meteorology course online training course, learn from industry experts and easily equip yourself with the practical knowledge and skills you need to succeed in your chosen career. The contents of the online meteorology course module provide in-depth coverage of atmospheric physics and global chemistry, enabling you to make sense of fluctuating weather patterns. You will be taught how to identify types of clouds, chances of rain, and the likelihood of natural hazards. In addition to this basic information, you will also be given an overview of the planet and solar system's ecological elements and the hard truths about climate change and environmental pollution. Gain awareness of the majesty and risks of the Earth's environment and learn the facts about the future with this Meteorology training. Key Topics to Be Covered in this Meteorology Course Critical components of weather forecasting and atmospheric facts Classification of clouds and chances of rainfall Predicting natural disasters that are directly caused by weather conditions Ecological aspects of the solar system and other planets Proven facts about climate change and global warming You will fulfill your dreams and prepare for your ideal career by taking this intensive Meteorology course. The Meteorology course offers students an in-depth learning experience that they can work through at their own pace to advance their careers. This Meteorology course will teach you everything you need to know to advance in your chosen field. Take a step toward a brighter future! Why Prefer this Meteorology Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. *** Course Curriculum *** Here is the curriculum breakdown of the Meteorology course: Module 01: Introduction Module 02: The Atmosphere Module 03: Clouds and their Development Module 04: Precipitation Module 05: Natural Hazards Module 06: The Solar System Module 07: Climate Change and Global Warming Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Meteorology at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPDQS Accredited Certificate Digital certificate - £10 Certificate in Meteorology at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Meteorology at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

There are countless options to develop your abilities, improve your career, or start a new one if you have a natural talent for styling and a passion for all things related to fashion. Learn everything there is to know about being a fashion store assistant from us and realise your full potential. As the business continues to develop cutting-edge services and goods, fashion store assistant skills are more important than ever. This career will be gratifying and successful if you are a problem-solver who likes to succeed. This Level 5 Fashion Store Assistant course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to the relevant field and easier than ever! You'll gain a thorough understanding of fashion's past and learn how well-known styles got their start. You'll learn about influential fashion designers and how to keep up with the most recent developments. It is much easier to match specific designs to specific clients when there is such a solid foundation in the evolution of fashion through the years. Learning Outcome Upon successful completion of the course, you will, Learn to kindly assist your client in creating a positive self-image Be able to evaluate all body types, identify what to avoid, and simplify outlines with fashion to obtain attractive proportions Know how to appreciate customer motivation Establish long-term connections with customers Learn about the whole spectrum of skin, hair, and eye colour tones, as well as how to enhance each to produce stunning effects Be able to adapt to each client's approach and identify areas that require improvement The Fashion Store Assistant course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on this course now and get instant access to all Fashion Store Assistant course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Fashion Store Assistant program in your own time, at your own pace Each of our students gets full 24/7 tutor support The Curriculum of Fashion Store Assistant Course: Module 01: An Introduction to Personal Shopper Personal Shopper Working as a Personal Shopper Pros and Cons of Being a Personal Shopper Getting Started Module 02: Planning and Analysis Personal Analysis of Client: Questionnaire Wardrobe Analysis Complementary Accessories Module 03: Factors in Buying Clothes Fabrics Fabric Quality Colour Cloth Suitability Cloth Shrinkage and Pattern Weight of the Fabric Module 04: Fashion and Trends Trends Fashion Trends Fashion Dictionary Module 05: Communication and Protocol Social Events Deciding on the Dress Code Behavioural Standards Module 06: Understanding Consumer Behaviour Consumer Behaviour Social Intelligence Consumer Attitudes Consumer Decision Making Process Module 07: Developing Relationship with Customer Building Long Term Relation with Customers Customer Service Skills Dealing with Customer Complaints Returns Dealing with Challenging Situations Shoplifting Module 08: Attracting Potential Customers Personal Shopper Stylist Upselling and Cross-Selling Selling Accessories Online Presence Organise a Sale Module 09: Product Sales The Selling Steps Meeting Targets Ideas to Grow Retail Presence Improving Sales Module 10: The Business Plan Business Plan Business Name and Legalisation Target Market Open Bank Account and Card Outline the Brand Module 11: The Business Marketing Email Marketing Starting a Blog Social Media Marketing Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%.You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone seeking employment in a fashion-related department of a sizable retailer or boutique. Fashion retail employees looking to hone their selling and customer service skills Anyone who adores the fashion world and would like to work in it Sales representatives who seek to enhance clients' purchasing experiences Store owners who want to boost sales Requirements There are no previous knowledge requirements for this program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this Fashion Store Assistant course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path There are numerous fields in which you might apply your abilities: A personal shopper in a shop of any size. Personal shopper for a shopping centre. Image consultant to corporate clients, politicians, celebrities, and media personalities. Freelance Stylist for individuals, magazine fashion shoots, celebrity shots, advertising shoots, wedding parties etc. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Fashion Store Assistant at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Fashion Store Assistant at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Do you have a strong interest in photography? Do you wish to make your passion your profession? If so, we can guide you in the right direction. You may complete the Photography Masterclass through online distance learning and earn a diploma without ever leaving your home! Once you enrol in the Photography Masterclass, you will have full access to the course for an entire year, allowing you to finish it at your own speed. Enrol in the Photography Masterclass right away to get started learning on any internet-capable gadget, such as a computer, tablet, or smartphone. Enrol in the Photography Masterclass immediately to gain access to premium training modules covering the crucial subjects you need to succeed in your chosen area and move you closer to your ideal job! To develop your career and your present knowledge and abilities, enrol in this Photography Masterclass course. After this photography masterclass course, you will be able to learn: Master several areas of camera work. Learn about Aperture, Shutter Speed, and ISO and how to use them while working. To get a distinct click, make modifications to the dynamic range and exposure. Learn how to use Negative Space, Leading Lines, Symmetry, and Balance. Understand the significance of symmetry and be able to balance the backdrop, perspective, and angles. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. You will receive the knowledge and direction you need from the Photography Masterclass course to develop into a reputable photographer. You will pick up real tips and methods on how to produce beautiful pictures and eventually build a successful career around this talent. With the help of this specialised photography masterclass training program, you will be able to use your camera or smartphone creatively to take pictures for any occasion that will wow your friends, clients, or customers. You'll discover how to improve the photographs you take using actual lighting and lenses or edit them in a professional manner using online tools like Photoshop or Google Photos. Enrol right away in the Photography Masterclass to gain access to premium training modules covering the crucial subjects you need to succeed in your chosen area and move you closer to your dream job! *** Course Curriculum *** Here is the curriculum breakdown of the Photography Masterclass course: Street Photography Introduction What is Street Photography Equipment Recommendations Basic Settings Intro to Strongest I'II Ever Be Where Shoot Photos How to Take Photos of Strangers Composing Better Photos Portrait - Face in the Shadows Portrait - Capturing Raw Emotions Portrait - When Life Gives You Lemons Portrait - Get Up Close and Personal Portrait - Silhouettes and the Power of RAW Portrait - When You Can't Take a Portrait Portrait - Can I Take Your Photograph While We're Talking Portrait - Ease Your Way Into the Shot Portrait - Wait for the Right Moment Lighting - Drama and Lens Flares Architecture - Seeing the Beauty in the Small Things Lighting - Taking Photos at High Noon Lighting - Photographing the Sun Silhouette - Walking Away Lighting - Back Lighting and Shadows Be Ready for Any Moment Find Your Frame and Be Patient When Your Subject Walk on By Where Preparation and Luck Meet Sharing Your Work Thank You Weeding Photography Module: 01 What is this Course all about-sanj Module: 02 Who am I Module: 03 Top 5 Tips for Better Wedding Photos Module: 04 Why should you Become a Wedding photographer Module: 05 How to Succeed with this course Module: 06 Live Posing Session Module: 01 What is this course all about Setting Up Your Business: 01 Section Intro What Type of Wedding Photographer are you Equipment You Need to Get Started What Camera Brand is Best Where Should you buy Camera equipment Picking a Name for Your Company Launching a Website - Top Tips for a Successful Site Action Item-Pick a Name & Build a Website Creating Wedding Photo Packages Pricing for Success How to Get Your First Client The Importance of Contracts The Wedding Photography Recap - Setting up your business Wedding Day Overview Section Intro Taking Care of Business on the Wedding Day Overview of What to Photograph Using Pinterest to find Inspirational Photos Recap of Wedding Overview How to Shoot a Wedding Section Intro Wedding Day Equipment Check Wedding Day Consideration-Day-Night-Indoor-Outdoor Do You Need an Assistant or Second Shooter How Much to Pay a second Shooter Scheduling the Wedding Day (First, Looks, Candide, Posed Family Achieving Your Look Details Groom Preparation Bride Preparation Walking Down the Aisle Ceremony Coverage Readers Rings, Vows, Kiss Post-Ceremony How to Shoot Family Shots Posed Couple Shots Grand Entrance Reception Details Toast and Speeches Cake Cutting First Dance Bouquet Garter Toss Dance Party Recap - How to Shoot a Wedding Editing Wedding Photos Section Intro Choosing an Editing App Editing in Lightroom Exporting from Lightroom Editing in Photoshop Creating Online Galleries Recap of Editing Section Succeeding Wedding Photography Section Intro Being Happy - Tips from a Wedding Photographer Making it a Business and Sticking to it Building Out Your Portfolio Dealing With Saturated Markets Competing With Family Photographers for Jobs Working With Other Vendors for Success Using Social Networks to Expand Your Business Testimonials - Yelp, Wedding Wire, The Knot Recap Succeeding With Wedding Photography Bonus Engagement Photography: Section Intro Equipment Check for the Engagement Photo Session How Much To Charge for an engagement Session Picking the Perfect Location for Engagement Photos CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Photography Masterclass is ideal for: Students Recent graduates Job Seekers Anyone interested in this topic People already working in this field want to polish their knowledge and skill. Requirements You will not need any prior background or expertise to enrol in this course. Career path This course will assist the aspiring photographers to get into the following professions - Photographic stylist Professional Modelling Photographer Wildlife photographers Photojournalist Photographic technician Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.