Overview of Office Admin & Receptionist
The Office Admin & Receptionist role is very important in every workplace. In the UK, more than 4.5 million people work in this field, which is about 15% of the total workforce. As companies keep growing and using more technology, the need for trained office staff continues to rise by around 4% every year. This course is built to help you get the right skills to start or grow your career in this field.
The Office Admin & Receptionist course teaches you how to handle daily office tasks like answering phones, sending and receiving mail, booking travel, planning meetings, and keeping records in order. You will also learn how to manage your time well and improve your business writing and communication. These skills will help you work faster and better in any office.
This course is useful for many industries, such as business offices, hospitals, schools, and government agencies. The skills you learn as an Office Admin & Receptionist can be used in many types of jobs. Whether you are new to this field or want to refresh your knowledge, this course is a great choice. With the Office Admin & Receptionist course, you will be ready to handle different office tasks and support a team in a smart and organised way.
By the end of the Office Admin & Receptionist course, you will be able to:
Handle professional phone calls and manage incoming and outgoing calls confidently as an Office Admin & Receptionist
Set up and maintain easy-to-use filing systems and accurate records
Write business emails and letters clearly and correctly, as expected in Office Admin & Receptionist roles
Plan meetings, arrange travel, and organise events smoothly
Use time wisely to complete office tasks quickly and efficiently
Provide excellent customer service in an Office Admin & Receptionist environment
Apply the skills learned to real office situations and grow in your Office Admin & Receptionist career
Who is this course for?
This Office Admin & Receptionist course is perfect for:
Beginners who want to build strong basic skills in Office Admin & Receptionist work
Current admin staff who wish to improve their office organisation, communication, and take their Office Admin & Receptionist career to the next level
Job returners, school leavers, or career changers who want to learn modern office systems, including travel booking, meeting planning, and customer handling
School leavers or career changers who want to learn how offices work, including travel booking and meeting setup
Customer service workers who want to move into office-based receptionist roles
Process of Evaluation
After studying the Office Admin & Receptionist Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
Certificate of Completion - Digital / PDF Certificate
After completing the Office Admin & Receptionist Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each)
Certificate of Completion - Hard copy Certificate
You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each)
Shipping Charges:
Inside the UK: £3.99
International: £10.99
Career Path
Completing this course can help you move into roles like:
Receptionist – £20K to £28K per year
Office Administrator – £22K to £30K per year
Administrative Assistant – £21K to £28K per year
Secretary – £24K to £32K per year
Front Office Coordinator – £23K to £29K per year
Module 01: Introduction to Reception and Receptionist
Module 01: Introduction to Reception and Receptionist 00:29:00
Module 02: Business Telephone Skills
Module 02: Business Telephone Skills 00:21:00
Module 03: Representing Your Boss and Company
Module 03: Representing Your Boss and Company 00:25:00
Module 04: Mail Services and Shipping
Module 04: Mail Services and Shipping 00:26:00
Module 05: Travel Arrangements
Module 05: Travel Arrangements 00:22:00
Module 06: Organising Meeting and Conferences
Module 06: Organising Meeting and Conferences 00:19:00
Module 07: Time Management
Module 07: Time Management 00:25:00
Module 08: Record Keeping and Filing Systems
Module 08: Record Keeping and Filing Systems 00:24:00
Module 09: Business Writing Skills
Module 09: Business Writing Skills 00:25:00
Module 10 :Organisational Skills
Module 10 :Organisational Skills 00:19:00
Module 11: Communication Skills
Module 11: Communication Skills 00:19:00
Module 12: Customer Service
Module 12: Customer Service 00:22:00
Module 13: Effective Planning and Scheduling
Module 13: Effective Planning and Scheduling 00:39:00
Module 14: Invoicing/Petty Cash
Module 14: Invoicing/Petty Cash 00:20:00
Module 15: Business Environment
Module 15: Business Environment 00:19:00
Assignment
Assignment – Office Admin & Receptionist 00:00:00