891 Clarity courses in Cardiff delivered Online

In the sometimes bewildering world of numbers, receipts, and ledger lines, the Bookkeeping and Accounting Essentials Course offers clarity—with a dash of charm. Whether you're looking to bring order to chaos in your business records or simply want to understand what your accountant is waffling on about, this course covers the vital fundamentals of bookkeeping and accounting without leaving you buried in jargon. From double-entry systems to balance sheets that actually balance, this is where financial logic starts to make sense. Designed for learners worldwide, this course delivers the core concepts of bookkeeping and accounting in a structured, digestible format—minus the calculator-induced headaches. You’ll discover how to track income, categorise expenses, and make sense of financial statements without needing to wrestle with spreadsheets at midnight. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Introduction to Accounting Fundamentals Module 01: Introduction to Accounting Module 02: Who are Accountants? Module 03: The Accounting System Module 04: What are Financial Statements? Module 05: Introduction to Financial Statement Analysis Module 06: Budgeting and Its Importance Module 07: Financial Markets and Bonds Module 08: Dealing with Financial Risk Management Module 09: Investment Management and Analysis Module 10: Auditing and Risk of Frauds Advanced Accounting & Bookkeeping Module 01: Introduction Module 02: Basic Accounting Terms Module 03: Common Transactions Module 04: Practice Assignment Learning Outcomes: Understand accounting principles and financial statement analysis. Identify key roles and responsibilities of accountants in various sectors. Apply budgeting techniques and grasp the importance of financial planning. Analyze financial markets, bonds, and manage financial risks effectively. Evaluate investment opportunities and conduct risk assessments. Demonstrate proficiency in auditing procedures and fraud detection. Accreditation All of our courses are fully accredited, including this Bookkeeping and Accounting Essentials Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Bookkeeping and Accounting. Certification Once you've successfully completed your Bookkeeping and Accounting Essentials Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Bookkeeping and Accounting Essentials Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Bookkeeping and Accounting Essentials Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Bookkeeping and Accounting Essentials Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Bookkeeping and Accounting Essentials Course is ideal for: Graduates seeking foundational knowledge in accounting. Professionals aiming to enhance their financial acumen. Entrepreneurs interested in managing their business finances effectively. Career changers looking to explore opportunities in finance. Individuals aspiring to pursue a career in auditing or investment analysis. Requirements Learners do not require any prior qualifications to enrol on this Bookkeeping and Accounting Essentials Course. You just need to have an interest in Bookkeeping and Accounting Essentials Course. Career path After completing this Bookkeeping and Accounting Essentials Course you will have a variety of careers to choose from. The following job sectors of Bookkeeping and Accounting Essentials Course are: Accountant - £25K to 45K/year. Financial Analyst - £30K to 55K/year. Auditor - £28K to 50K/year. Budget Analyst - £26K to 45K/year. Investment Manager - £35K to 70K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Looking after someone is a noble responsibility—but it shouldn’t feel overwhelming or unclear. This online Carer Training Course is designed to help you build confidence, understanding, and knowledge in a way that’s both manageable and meaningful. Whether you're supporting a loved one or stepping into a caring role for the first time, this course offers reliable insight into the essentials of care, from daily support needs to emotional awareness. It’s not about ticking boxes—it’s about knowing what matters and why. You’ll gain a solid grasp of topics such as safeguarding, effective communication, dignity in care, and safe working practices—all from the comfort of your own home. We’ve trimmed the fluff, skipped the jargon, and focused on what genuinely helps. This isn’t about impressing with fancy phrases; it’s about clarity, relevance, and guidance that sticks. Whether you're here out of love, duty, or both, this course is built for you—with a friendly tone, a structured path, and a firm focus on doing care properly. Key Features of the Carer Course : Accredited by CPD Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Additional Gifts Free Life Coaching Course Course Curriculum The detailed curriculum outline of our Carer course is as follows: ***Carer*** Module 01: Introduction to Health and Social Care Module 02: Rights and Responsibilities as a Health and Social Care Worker Module 03: Role as A Caregiver and Healthcare Professional Module 04: Important Principles and Policies in Health and Social Care Work Module 05: Understanding Child Development Module 06: Care for Children Module 07: Healthy Food, Healthy living Module 08: Keeping Children Healthy and Safe Module 09: Child Protection Module 10: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 11: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 12: Safeguarding Vulnerable Individuals Module 13: Health and Safety Responsibilities Module 14: Risk Management in Health and Social Care Module 15: Introduction to the Care Planning Process Module 16: Planning Care With the Individual in Need Module 17: Concept Care Mapping Module 18: Implementing and Evaluating the Care Plan Module 19: Maintaining Medical Records Module 20: Care Planning Policy in the UK Module 21: Confidentiality and Record-Keeping Module 22: Safeguarding Children, Young People and Their Families Module 23: Supporting a Healthy Pregnancy Module 24: Maternity Care Assistance as a Career Accreditation All of our courses, including this Carer course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Carer course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Carer course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements No formal Qualifications are needed. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Career path Carer: £10.75-£18.50/Hour Care Assistant: £11- £15.50/Hour Care Worker: £800/week Support Worker: £9.20- £10.25/Hour Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Let’s face it — good skin never goes out of style. Whether you're curious about what actually causes breakouts or wondering if expensive serums are worth the hype, this Dermatology & Skincare Course dives deep into the science behind skincare without drowning you in fluff. From understanding the layers of the skin to exploring how lifestyle, diet, and common products affect it — you’ll explore everything skin-related with clarity, precision and just the right amount of wit. This course is ideal for anyone looking to build strong knowledge about dermatology and skincare, whether for personal use or to support a skincare-related role. It doesn’t matter if you’re a skincare enthusiast or someone working in beauty or wellness — you’ll find each module straightforward, jargon-free, and surprisingly enjoyable. Forget the myths, ignore the miracle cures — this course deals in facts, skin science, and well-structured knowledge, all from the comfort of your device. If you're ready to understand what your skin really needs, this course is your go-to guide — no microscope required. Learning Outcomes of Dermatology & Skincare Course Identify fundamental concepts in dermatology. Understand the structure and function of skin. Recognise essential nutrients for skin health. Diagnose common skin diseases and conditions. Analyse various skin infections and treatments. Tailor skincare routines for diverse skin types. Implement anti-ageing techniques and strategies. Apply sunburn prevention and remedies effectively. Key Features This Dermatology & Skincare Course Includes: CPD Accredited Dermatology & Skincare Course Instant e-certificate Fully online, interactive Dermatology & Skincare course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Dermatology & Skincare Course Curriculum Module 01: Basics of Dermatology Module 02: Skin Anatomy Module 03: Skin Nutrients Module 04: Diagnosis of Skin Disease Module 05: Skin Infections Module 06: Atopic Eczema Module 07: Care of Different Skin Types Module 08: Different Ethnicities Skin Care Module 09: Reducing Ageing Effects Module 10: Acne and Its Remedies Module 11: Seasonal Skin Care Module 12: Effect of the Sunburn and It's Remedies Accreditation All of our courses are fully accredited, including this Dermatology & Skincare Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Dermatology & Skincare. Certification Once you've successfully completed your Dermatology & Skincare Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Dermatology & Skincare Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Dermatology & Skincare Course can be taken by anyone who wants to understand more about the topic. With the aid of this Dermatology & Skincare course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Dermatology & Skincare Course is ideal for: Beauty enthusiasts wanting to improve their skincare knowledge Makeup artists seeking to enhance their expertise Aspiring dermatologists and skincare professionals Individuals with Dermatology & Skincare issues desiring self-care solutions Parents wanting to care for their children's skin Health and wellness coaches looking to expand their services Requirements Learners do not require any prior qualifications to enrol on this Dermatology & Skincare Course. You just need to have an interest in Dermatology & Skincare Course. Career path After completing this Dermatology & Skincare Course you will have a variety of careers to choose from. The following job sectors of Dermatology & Skincare Course are: Dermatology Nurse - £25-40k/year Skincare Specialist - £20-35k/year Beauty Therapist - £18-30k/year Medical Aesthetician - £20-40k/year Cosmetic Dermatology Consultant - £45-80k/year Skincare Product Developer - £25-60k/year Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Get involved in a learning adventure, mastering R from foundational basics to advanced techniques. This course is a gateway to the realm of data science. Explore statistical machine learning models and intricacies of deep learning and create interactive Shiny apps. Unleash the power of R and elevate your proficiency in data-driven decision-making.

Overview In our fast-paced business landscape, the well-honed art of minute taking reigns supreme. As meetings explode across every industry, skilled professionals who can distil key discussions and decisions are coveted by all. Blending accuracy, brevity and clarity, minute taking unlocks doors to over 436,000 administrative roles in the UK today. This comprehensive 6 modules of Minute Taking Course empowers you with the exact skills employers and teams desperately need. Moving beyond theory to practical techniques, Minute Taking Course prepares you for real-world success. Learn to structure effective meetings, take concise notes, communicate clearly and build unshakeable confidence. With 49% of assistants securing promotions within a year, seasoned minute takers boast skills to accelerate their career. Join hundreds of our certified graduates working in FTSE 500 companies and beyond. Enrol in our leading minute taking course today - unlock in-demand abilities to thrive across business support, managerial and executive assistant positions in 2023. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Minute Taking Course course covers everything you must know to stand against the tough competition in the Minute Taking Course field.  The future is truly yours to seize with this Minute Taking Course. Enrol today and complete the course to achieve a Minute Taking Course certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Minute Taking Course course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Minute Taking Course course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Minute Taking Course course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Minute Taking Course is suitable for anyone aspiring to start a career in Minute Taking Course; even if you are new to this and have no prior knowledge on Minute Taking Course, this course is going to be very easy for you to understand.  And if you are already working in the Minute Taking Course field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Minute Taking Course course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Minute Taking Course course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Minute Taking Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Minute Taking Course course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Minute Taking Course Building Confidence 00:13:00 Module 15: Introduction to Minute Writing 00:20:00 Minute Meetings, Decisions and Actions 00:18:00 Preparation for Minute Taking 00:25:00 Roles and Responsibility of Minute Taker 00:25:00 Technology in Minute Taking 00:12:00 The Meeting Structure 00:16:00 Tips for Minute Taking 00:22:00 Assignment Assignment - Minute Taking Course 00:00:00

Negotiation is an art, and this course is your canvas. Whether you’re securing business deals, navigating workplace dynamics, or simply trying to get the best deal at your local market, mastering negotiation is a skill that will serve you in countless situations. In this course, you’ll gain a clear understanding of the techniques and strategies that transform negotiations into positive outcomes. With a focus on both the psychological and strategic aspects, you’ll learn how to approach any negotiation with confidence and clarity. From understanding the key principles of negotiation to mastering the nuances of persuasion and compromise, this course provides you with all the tools to succeed. The course material breaks down complex concepts into bite-sized, manageable steps that are easy to grasp and apply. Each module will leave you with actionable skills, ready to tackle your next negotiation with improved tactics and confidence. Whether for professional growth or personal development, this course ensures that you are well-equipped to face any negotiation scenario with a strategic mindset, making success your most likely outcome. Learning Outcomes Learn effective communication techniques Develop assertiveness and confidence in negotiations Master the art of active listening Understand body language and its impact on negotiations Acquire knowledge on how to handle difficult situations Learn to recognise and overcome common negotiation barriers Study real-life case studies and apply techniques to them Network with industry experts and fellow learners Key Features of the Negotiation Skills Course : Instant e-certificate and hard copy dispatch by the next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Additional Gifts Free Life Coaching Course Course Curriculum The detailed curriculum outline of our Negotiation Skills course is as follows: Negotiation Skills Module 01: Negotiation Techniques Module 02: Conflict Management Module 03: Influencing People Module 04: Handling Objections Why should you enrol on a Negotiation skills training course? Improved Communication: Learn how to communicate effectively and assertively to achieve better negotiation outcomes. Increased Confidence: Gain confidence in your negotiating abilities and feel more comfortable in high-pressure situations. Better Outcomes: Use the skills and techniques you learn to get the best results in negotiations. Career Advancement: Employers highly value negotiation skills, and a certificate of completion from a training course can boost your resume and career prospects. Personal Growth: Learn about your negotiation style and how to handle challenging situations, leading to personal growth and development. Networking Opportunities: Network with industry experts and fellow learners to expand your knowledge and make valuable connections. Real-Life Application: Study real-life case studies and apply the techniques you've learned, allowing you to see the results in action. Expert Instruction: Learn from experienced instructors who can provide personalised feedback and coaching to help you reach your goals. Accreditation All of our courses, including this Negotiation Skills course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Negotiation Skills course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for you if you want to work in the following sectors: Sales: Improve your sales skills and close more deals by learning effective negotiation techniques. Business Development: Enhance your business development skills and increase your chances of success in securing new partnerships and contracts. Procurement: Build your expertise in procurement and improve your ability to negotiate better terms and prices for goods and services. Human Resources: Advance your career in human resources by learning how to effectively negotiate employment contracts, salaries, and benefits. Law: Enhance your legal career by learning how to effectively negotiate settlements, mediations, and arbitrations. Project Management: Improve your project management skills by learning how to effectively negotiate project scope, deadlines, and budgets. Entrepreneurship: Apply negotiation skills to build and grow your own business, whether you're negotiating with suppliers, customers, or investors. Public Relations: Develop your PR skills and become a more effective negotiator when dealing with stakeholders, media, and influencers. Career path In general, those with strong negotiation skills tend to earn higher salaries than those without. Some examples of careers in the UK with a focus on negotiation skills include sales, business development, procurement, human resources, law, project management, entrepreneurship, and public relations. The average salary for these roles in the UK ranges from £30,000 to £80,000 per year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Great fundraising doesn’t just happen—it’s fuelled by connection, clarity, and conversations that matter. In this energising, practical session, leadership coach and author Jude Sclater will introduce the key principles behind Think Like A Coach—a simple, powerful approach to having more meaningful conversations at work. You’ll learn how to create space for reflection, shift from problem-solving to potential, and spark insight in everyday chats with your team or peers. At the heart of the session is a practical two-step coaching model you can use in any conversation—whether you’re checking in with a colleague, supporting a teammate through a challenge, or celebrating a success. It’s designed to work in the real world, even when time is tight. You’ll get a chance to try it out in small breakout rooms, using a real-life example: something that went well for you this week. It’s a light, positive way to practise the approach in action—and hear what others are learning too. About your facilitator: Jude Sclater is the author of Think Like A Coach, shortlisted for the 2025 Business Book Awards. She’s also the creator of a practical learning programme that helps managers lead with empathy and impact—one conversation at a time. With a decade of experience coaching leaders in professional services, she now supports organisations across sectors to build stronger teams through everyday coaching skills.

"Simple Success" is a 5-day course for feminine entrepreneurs looking to create ease, predictability, and effortlessness in their business. Learn to clarify priorities, implement systems, embrace a mindset of ease, develop a stable strategy, and master daily organisation and time management. Transform your business into a smooth, aligned, and fulfilling venture.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

Reboot Your Brain for Success & Peak Performance is a Neuroencoding Method that delivers long lasting results. The complete program walks participants through the five elements it takes to clear out their brain, boost up their mindset, and update their mental faculties. This workshop is perfect for anyone who wants to reset to their magnificent default.