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Duration 2 Days 12 CPD hours This course is intended for IT professionals interested in understanding the capabilities of the MDS 9000 Series using Cisco DCNM. IT professionals seeking a deeper knowledge of SAN operations using both CLI and DCNM may take the alternative 4-day course, Configuring Cisco MDS 9000 Series Switches (DCMDS). Much of the hands-on work in DCNMS is also covered in DCMDS. This course is also designed for professionals in the following roles including: Consulting systems engineer Data center engineers Data center operators Data center network management engineers Storage network administrator Network administrator Network engineer Sales engineer Technical solutions architect Overview After taking this course, you should be able to: Describe Cisco DCNM SAN components, licensing, high availability, and security features Describe Cisco DCNM SAN reports, alerts, event forwarding, and troubleshooting tools, including Cisco DCNM SAN Insights and SAN Analytics features The Managing SAN Infrastructure with Cisco© Data Center Network Manager (DCNMS) v1.0 course provides product training that that teaches you to deploy, operate, and maintain the Cisco Data Center Network Manager (DCNM) SAN solutions. You will learn to configure, monitor, and troubleshoot Cisco storage networking infrastructure using Cisco DCNM. Cisco DCNM provides management, automation, visualization, and troubleshooting across Cisco Nexus© and Cisco Multilayer Distributed Switching (MDS) solutions.You will learn how the DCNM serves as a Storage Area Network (SAN) solution for managing and troubleshooting Cisco storage architecture. Implementing Cisco DCNM SAN Cisco DCNM Solution Overview Implement Cisco DCNM SAN Integrate Cisco DCNM SAN with VMware vCenter Cisco DCNM SAN Licensing Monitoring and Troubleshooting SAN Infrastructure Using Cisco DCNM SAN Cisco DCNM SAN Alerts and Reports Dashboards in Cisco DCNM SAN SAN Troubleshooting with the Cisco DCNM SAN Analytics and Telemetry Streaming Additional course details: Nexus Humans Cisco Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 (DCNMS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 (DCNMS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network Video Operator and Administrator Voice / UC / Collaboration / Communications Engineer Collaboration Tools Engineer Collaboration Sales / Systems Engineer Overview Upon completing this course, the learner will be able to meet these overall objectives: Install, configure, maintain, and troubleshoot Cisco visual collaboration solutions. This course assists the student in preparing for the Cisco TelePresence Video Specialist Certification. Upon completing this course, the learner will be able to meet these overall objectives Module 1: Advanced Cisco Expressway Features Introducing Cisco video network solutions Exploring Cisco Expressway basic setup Explaining regular expressions in a Cisco Expressway environment Deploying components of Cisco Expressway Security Exploring the fundamentals of subzonesÿ Administering call control Implementing subzone bandwidth management Implementing zones Exploring clustering Applying troubleshooting Module 2: Advanced Cisco Meeting Server Features Introducing the Cisco meeting server Exploring API configuration Exploring resilient and scalable deployments Additional features Module 3: Cisco Collaboration Meeting Room Solutions with Cisco TelePresence Server Introducing Collaboration Meeting Room cloud, premises, and hybrid products Deploying the TelePresence Server and TelePresence conductor Applying troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite (TMS) Solution Explaining Cisco TMS Installation Describing TMS operation Explaining TMS conference scheduling and management Configuring permissions Applying troubleshooting Module 5: Cisco Cloud Solutions - WebEx and Spark Introducing WebEx and Spark cloud solutions Exploring Spark administration configuration Deploying Spark hybrid services Exploring Spark APIs and BOTs configuration Module 6: Cisco TelePresence Content Server (Optional Module) Examining Cisco TCS operation and configuration

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

Duration 3 Days 18 CPD hours This course is intended for Security architects Design engineers Network engineers Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco Identity-Based Networking Services (IBNS) for providing access control to corporate networks. Describe Extensible Authentication Protocol (EAP) authentication types and methods, and the role of Remote Authentication Dial-In User Service (RADIUS) in EAP communications. Describe how to configure Cisco Catalyst switches, Cisco Wireless LAN Controllers (WLCs), and Cisco ISE for 802.1X operation. Describe how to configure access for non-supplicant devices in an 802.1X deployment. Describe how to plan and deploy Cisco IBNS Networks with Cisco ISE and 802.1X. The Introduction to 802.1X Operations for Cisco Security Professionals (802.1X) v1.0 shows you how to configure and prepare to deploy Cisco© Identity-Based Networking Services (IBNS) solutions based on Cisco Identity Services Engine (ISE), Cisco Catalyst switches, and Cisco Wireless LAN Controllers. You will learn the fundamentals of the 802.1X protocol and configuration, Cisco IBNS, configuring access for non-supplicant devices, Cisco ISE deployment options, architectural components, considerations with 802.1X, and more. You will also gain hands-on experience configuring 802.1X?based network services using the Cisco Identity Services Engine and a Cisco Catalyst switch. Describing Cisco Identity-Based Networking Services Cisco IBNS Overview Authentication, Authorization, and Accounting (AAA) Role in Cisco IBNS Compare Cisco IBNS and Cisco ISE Solutions Explore Cisco IBNS Architecture Components Explore Cisco TrustSec Describing 802.1X EAP Authentication Explore the IEEE 802.1X Standard Explore 802.1X and EAP Explain EAP Methods Describe the Role of RADIUS in EAP Communications Configuring Devices for 802.1X Operation Identify 802.1X Components and Topologies Configure Cisco Catalyst Switch for 802.1X Compare IBNS 1.0 and 2.0 on Cisco Catalyst Switch Configure Cisco WLC for 802.1X Configure Cisco ISE for 802.1X Configure Supplicants for 802.1X Operation Configuring Access for Non-Supplicant Devices Configure Cisco IBNS for Non-Supplicant Devices Explore IBNS 2.0 for Non-Supplicant Devices Configure Cisco Central Web Authentication for Guests Designing Cisco IBNS Networks with Cisco ISE and 802.1X Cisco ISE Architectural Components Introducing the Cisco ISE Bring Your Own Device (BYOD) Process Identify Cisco ISE Deployment Options Identify Component Compatibilities with 802.1X Review 802.1X Design Considerations

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for the following professionals: Data Network Engineers and Administrators Data Center Technical Managers Overview After completing the course, you should be able to: Describe the components and functionality of DCNM. Describe the software define network protocols of VXLAN, eVPN and BGP. Deploy a DCNM environment in high-availability environment. Operate the DCNM discovery process to acquire management of all devices. List high lever navigation features of DCNM and utilize the DCNM GUI (Graphical User Interface) to optimize data center topologies. Manage and monitor data center LAN fabric from DCNM. Program RESTful APIs native to DCNM to perform any network management task. Troubleshoot and monitor the network using DCNM troubleshooting tools. Describe the benefits of DCNM Network Insights. The course, Managing LAN Infrastructure with Cisco Data Center Network Manager (DCNML) v1.0 enhances your knowledge of managing LAN Infrastructure with Cisco Data Center Network Manager (DCNM) implementing a spine-and-leaf network fabric using DCNM with Virtual Extensible LAN (VXLAN), Ethernet VPN (EVPN), and Border Gateway Protocol (BGP). You will learn how the integration of spine-and-leaf network fabric with Cisco Data Center Network Manager increases overall data center infrastructure uptime and reliability, thereby improving business continuity. It provides a robust framework and comprehensive feature set that meets the routing, switching, and storage administration needs of data centers. Cisco DCNM streamlines the provisioning for the unified fabric and monitors the SAN (Storage area network) and LAN (Local area network) components. Introducing Cisco DCNM LAN Cisco DCNM Introduction Cisco DCNM LAN Solution Overview Deploying VXLAN EVPN with Cisco DCNM LAN VXLAN Overlays and Underlays Easy Fabric VXLAN EVPN Underlay Model Deploying Cisco DCNM Cisco DCNM High Availability Cisco DCNM Installation Requirements Discovering Existing Network Devices with Cisco DCNM Configure Switches for Discovery Exploring the Data Center with Cisco DCNM Topology Access Topology View in the GUI Navigate the Map Views and Layouts Managing and Monitoring the Data Center with Cisco DCNM LAN Manage the Configuration Archive Deploy Changes to the Fabric Automating Cisco DCNM Programmatically Explore APIs for the Network REST API Tool Troubleshooting and Monitoring Cisco DCNM Troubleshoot and Monitor Cisco DCNM Describing Network Insights Network Insights Advisor Additional course details: Nexus Humans Cisco Managing LAN Infrastructure with Cisco Data Center Network Manager v1.1 (DCNML) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Managing LAN Infrastructure with Cisco Data Center Network Manager v1.1 (DCNML) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course benefits cloud consumers and administrators of public cloud, private cloud, and hybrid cloud infrastructures: Security architects Cloud architects Network engineers and administrators System engineers and adminstrators Cloud security consumers Cloud application administrators IT managers Line of business managers Cisco integrators and partners Overview After taking this course, you should be able to: Describe public, private, and hybrid cloud models, concepts, and design Explain the concepts and components for securing cloud environments Describe Cisco security offerings for Amazon Web Services (AWS) Define methods to secure SaaS application usage The Introducing Cisco Cloud Consumer Security (SECICC) v1.0 course gives you a technical overview of basic concepts and components of the cloud, and the Cisco© solutions used to provide comprehensive security of your cloud-based environment. In this primarily lecture-based course, you?ll learn the basics from a cloud consumer perspective including securing cloud and Software as a Service (SaaS) application environments. This introductory course provides insights on using Cisco Stealthwatch? Cloud, Cisco CloudLock, Cisco Umbrella? and more to protect the user when using cloud-based applications. Introducing the Cloud Describe the Evolution of Cloud Computing Explain Cloud Service Models Explore Cloud Deployment Models Introducing Securing the Cloud Describe the Cisco Threat-Centric Approach to Network Security Describe Cloud Physical Environment Security Describe Cloud Network Infrastructure Security Explain Application Security Explore Cloud Management and API Security Describe Cisco Cloud-Based Security Solutions Describe Network Functions Virtualization (NFV), Virtual Network Function (VNF), and Secure Agile Exchange (SAE) Describe Cisco CloudCenter for MultiCloud Management Describe Cisco Stealthwatch Describing Cloud Security Solutions Using AWS Identify AWS Security Offerings Identify Cisco Security Solutions in AWS Introducing Security in an SaaS Environment Describe SaaS Applications Describe SaaS Security Challenges Explain Cloud Access Security Broker Describe Cisco CloudLock Describe OAuth and OAuth Attacks Describe Cisco Advanced Malware Protection for Endpoints Describe Cisco Cloud Email Security Describe Cisco Umbrella Lab outline Explore Cisco Stealthwatch Cloud Explore Stealthwatch Cloud Alerts Settings, Watchlists, and Sensors Explore Cisco Security Solutions in AWS Marketplace Explore the Cisco CloudLock Dashboard and User Security Explore Cisco CloudLock Application and Data Security Explore Cisco Advanced Malware Protection (AMP) Endpoints Explore the Cisco Umbrella Roaming Client Additional course details: Nexus Humans Cisco Introducing Cisco Cloud Consumer Security v1.0 (SECICC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Introducing Cisco Cloud Consumer Security v1.0 (SECICC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System engineers Technical support personnel Channel partners and resellers Overview Upon completion of this course, the learner should be able to meet the following objectives: Installing a Cisco Meeting Server in a single combined deployment Installing a Cisco Meeting Server in a single split deployment Troubleshooting tools Integrating Cisco Meeting Server with Cisco TelePresence Video Communication Server (VCS), Cisco Unified Communications Manager and Microsoft Skype for Business In this course, you will learn how to install, troubleshoot, and maintain a single server and single server split deployment of Cisco Meeting Servers This course is designed to establish a minimum level of knowledge and competency among Cisco Meeting Server resale and installation partners. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Cisco Meeting Server Single Server Solution Cisco Meeting Server Solution Reviewing Authentication and Encryption Single Server Solution Preparing for Cisco Meeting Server Installation Installing Cisco Meeting Servers Configuring the Web Admin Configuring the Call Bridge Configuring the Web Bridge Module 2: Troubleshooting Tools Seven call detail record (CDR) record types and the information contained in each Capture server configuration files (.json), crash log files, media and application .dmp files. Cisco Meeting App crash files, and Cisco Meeting App diagnostic logs Employ the built-in commands to identify Cisco Meeting Server solution issues including PKI, DNS Lookup, Ping, and Service Status Common issues for end users using the Cisco Meeting Server solution Module 3: Firewall Traversal and Unified Communications Application Integration Deploying a TURN Server Deploying Firewall and NAT Traversal Integrating with UC Platforms Additional course details: Nexus Humans Cisco Meeting Server Intermediate (COLLAB250) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Meeting Server Intermediate (COLLAB250) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.