302 Cisco Certified Network Associate (CCNA) courses

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 4 Days 24 CPD hours This course is intended for Data center engineers Engineers (design, implementation, pre-sales, post-sales) Product managers and sales Overview After taking this course, you should be able to: Describe hyperconvergence, Cisco HyperFlex, and the components of Cisco HyperFlex Explain the Cisco Unified Computing System™ (Cisco UCS) and what makes it valuable to business Describe how Cisco HyperFlex Data Platform (HXDP) works Describe the physical components of Cisco HyperFlex Describe Cisco Intersight and introduce functionalities relevant to HyperFlex Install standard ESXi-based vSphere Cisco HyperFlex Manage your Cisco HyperFlex VMware ESXi-based cluster Describe how to maintain Cisco HyperFlex Design a Cisco HyperFlex solution Protect the data on your Cisco HyperFlex cluster using replication and data at rest encryption Describe a stretched cluster and how is it different from a standard cluster Describe an Edge cluster and how is it different from a standard cluster Perform basic troubleshooting tasks and explain Cisco Intersight The Implementing Cisco HyperFlex (DCIHX) v1.3 course shows you how to deploy and use the Cisco© HyperFlex? data platform to support multicloud workloads. You will become familiar with HyperFlex components and learn how to install, design, manage, and troubleshoot Cisco HyperFlex to support highly scalable and resilient multicloud implementations. You will also gain hands-on experience focused on installation, management, maintenance, and native replication, and you will explore cluster technologies as well as Cisco Intersight.? Introducing Hyperconvergence and Cisco HyperFlex Traditional Data Center Design What Is Hyperconvergence? Describing Cisco UCS: The Foundation of Cisco HyperFlex Cisco Server Deployment Models: Standalone Versus Managed Cisco UCS Managed Model Benefits Describing Cisco HyperFlex Software Components Virtual Machine Hypervisor Log-Structured File System Describing Cisco HyperFlex Hardware Components Introducing Cisco HyperFlex Servers Storage Technologies in Cisco HyperFlex Introducing Cisco Intersight Introducing Cisco Intersight Installing and Expanding Standard ESXi Cisco HyperFlex Installation Summary Software Prerequisites Managing Cisco HyperFlex in vSphere Environment Management Interfaces Overview Cisco HyperFlex Plugin for vCenter Maintaining Cisco HyperFlex Cisco HyperFlex Upgrade Overview Cisco HyperFlex Online Upgrade Designing Cisco HyperFlex Cluster Resiliency: VM-Level Cluster Resiliency: HXDP-Level Protecting Your Data Disaster Recovery Overview Third-Party Data Restore Solutions Introducing Cisco HyperFlex Stretched Deployment Stretched Cluster Overview Prerequisites Introducing Cisco HyperFlex EDGE Cisco HyperFlex EDGE Cluster Overview Prerequisites and Recommendations Troubleshooting Cisco HyperFlex Troubleshooting Guidelines Generating Tech Support Bundles

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System Engineers System Administrators Architects Channel Partners Data Analysts Overview Upon completing this course, you will be able to meet these overall objectives: Describe how harnessing the power of your machine data enables you to make decisions based on facts, bot intuition or best guesses. Reduce the time you spend investigating incidents by up to 90%. Find and fix problems faster by learning new technical skills for real world scenarios. Get started with Splunk Enterprise, from installation and data onboarding to running search queries to creating simple reports and dashboards. Accelerate time to value with turnkey Splunk integrations for dozens of Cisco products and platforms. Ensure faster, more predictable Splunk deployments with a proven Cisco Validated Design and the latest Cisco UCS server. This course will cover how Splunk software scales to collect and index hundreds of terabytes of data per day, across multi-geography, multi-datacenter and cloud based infrastructures. Using Cisco?s Unified Computing System (UCS) Integrated Infrastructure for Big Data offers linear scalability along with operational simplification for single-rack and multiple-rack deployments. Cisco Integrated Infrastructure for Big Data and Splunk What is Cisco CPA? Architecture benefits for Splunk Components of IIBD and relationship to Splunk Architecture Cisco UCS Integrated Infrastructure for Big Data with Splunk Enterprise Splunk- Big Data Analytics NFS Configurations for the Splunk Frozen Data Storage NFS Client Configurations on the Indexers Splunk- Start Searching Chargeback Reporting Building custom reports using the report builder Application Containers Understanding Application Containers Understanding Advanced Tasks Task Library & Inputs CLI & SSH Task Understanding Compound Tasks Custom Tasks Open Automation Troubleshooting UCS Director Restart Module Loading Report Errors Feature Loading Report Registration REST API- Automation UCS Director Developer Tools Accessing REST using a REST client Accessing REST using the REST API browser Open Automation SDK Overview Open Automation vs. Custom Tasks Use Cases UCS Director PowerShell API Cisco UCS Director PowerShell Console Installing & Configuring Working with Cmdlets Cloupia Script Structure Inputs & Outputs Design Examples Additional course details: Nexus Humans Cisco Splunk for Cisco Integrated Infrastructure (SPLUNK) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Splunk for Cisco Integrated Infrastructure (SPLUNK) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Consulting systems engineer IoT Designer Network administrator Network engineer Network manager Sales engineer Systems engineer Technical solutions architect Overview After taking this course, you should be able to: Explain the fundamentals of Cisco IoT and list common devices involved List the common protocols, standards, and data flows of IoT Explain the Cisco IoT, common needs, and the corresponding solutions Explain how programmability can be used to automate and make operations, deployment, and support of Cisco IoT more effective Describe common Cisco IoT applications and how they apply to Cisco IoT use cases Explain the functions and use cases for Cisco security applications and Cisco IoT This course prepares you to develop Internet of Things (IoT) applications for Cisco© IoT edge compute and network architecture. Through a combination of lessons and hands-on experience, you will learn to implement and deploy Cisco IOx applications using Cisco Field Network Director and Cisco Kinetic. This course covers designing, deploying, and troubleshooting edge applications, and understanding the use of management tools, so you can control your industrial network and connected devices at scale. This course will prepare you for the certification exam 300-915 Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT), a concentration in the CCNP DevNet track. Course Outlines DEFINING CISCO IOT IOT NETWORKING AND OTHER DEVICES EXAMINING IOT PROTOCOLS EXAMINING IOT STANDARDS RECOGNIZING CISCO IOT NEEDS AND SOLUTIONS USING PROGRAMMABILITY WITH CISCO IOT DESCRIBING CISCO IOT APPLICATIONS: CISCO IOX DESCRIBING CISCO IOT APPLICATIONS: CISCO KINETIC AND CISCO FIELD NETWORK DIRECTOR DEFINING CISCO SECURITY APPLICATIONS Lab outline Use an MQTT Consumer to Subscribe to Sensor Data Use Cisco IOx Applications to Receive and Process Sensor Data Troubleshoot a Sensor Connection Use and Interpret Freeboard Data Use and Interpret Grafana Data Use and Interpret Kibana Data Cisco IOx Familiarity Lab Develop and Deploy a Cisco IOx Application Troubleshoot Cisco IOx Navigate Cisco Field Network Director Explore Cisco Field Network Director API Additional course details: Nexus Humans Cisco Developing Solutions Using Cisco IoT and Edge Platforms v1.0 (DEVIOT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Developing Solutions Using Cisco IoT and Edge Platforms v1.0 (DEVIOT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for post-sales audiences and is aimed at channel partners, customer network engineers and administrators whose interest is focused around designing a scalable infrastructure with the FlexPod. Overview Upon completing this course, you will be able to meet these overall objectives: Describe the FlexPod data center solutions and architecture Identify FlexPod workload sizing and technical specifications Describe the FlexPod deployment and management strategies The goal of this course is to evaluate the FlexPod solution design process in regards to the contemporary data center challenges. The course provides a comprehensive understanding of the reconnaissance and analytics to assess computing solution performance characteristics and requirements. In addition this course will describe the hardware components of the FlexPod and the process for selecting proper hardware for a given set of requirements. FlexPod Data Center Solutions and Architecture Describe data center elements Identify data center business challenges Identify data center environmental challenges Identify data center technical challenges Describe the data center consolidation trend Describe the FlexPod solution Identify the benefits of FlexPod Describe FlexPod platforms Describe FlexPod validated and supported designs Identify the supported Cisco UCS components Identify the supported Cisco Nexus switch components Identify the supported NetApp storage components FlexPod Workload Sizing and Technical Specifications Describe FlexPod performance characteristics Describe server virtualization performance characteristics Describe desktop virtualization performance characteristics Describe reconnaissance and analysis tools Describe the process for deploying analysis tools Configure the Microsoft MAP Toolkit Identify FlexPod Design components Describe FlexPod Sizing considerations Employ Cisco UCS Application Sizer Employ Cisco UCS VXI Resource Comparison tool Describe NetApp Solution Builder Sizing tool FlexPod Deployment and Management Strategies Describe key FlexPod LAN features Describe key FlexPod SAN features Identify FlexPod server provisioning features List FlexPod high availability features Describe supported FlexPod SAN features Describe FlexPod virtual storage tiering features Identify Cisco FlexPod validated designs Identify FlexPod data center with VMware vSphere 5.1 Identify FlexPod data center with VMware vSphere 5.1 with Cisco Nexus 7000 Identify FlexPod data center with Microsoft Private Cloud Enterprise Design Guide Identify FlexPod Select with Cloudera's Distribution including Apache Hadoop (CDH) Identify FlexPod Cisco Nexus 7000 and NetApp MetroCluster for multisite deployment Identify data center operations and management challenges Describe FlexPod validated management solutions Describe Cisco UCS Director turnkey solutions Identify Cisco UCS Director management types Describe Cisco UCS Director automation Describe self-service provisioning and reporting Identify the customer challenges and goals Describe the workload analysis Describe the component selection process Review the selected component Analyze the solution Additional course details: Nexus Humans Cisco Designing the FlexPod Solution (FPDESIGN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Designing the FlexPod Solution (FPDESIGN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network Video Operator and Administrator Voice / UC / Collaboration / Communications Engineer Collaboration Tools Engineer Collaboration Sales / Systems Engineer Overview Upon completing this course, the learner will be able to meet these overall objectives: Install, configure, maintain, and troubleshoot Cisco visual collaboration solutions. This course assists the student in preparing for the Cisco TelePresence Video Specialist Certification. Upon completing this course, the learner will be able to meet these overall objectives Module 1: Advanced Cisco Expressway Features Introducing Cisco video network solutions Exploring Cisco Expressway basic setup Explaining regular expressions in a Cisco Expressway environment Deploying components of Cisco Expressway Security Exploring the fundamentals of subzonesÿ Administering call control Implementing subzone bandwidth management Implementing zones Exploring clustering Applying troubleshooting Module 2: Advanced Cisco Meeting Server Features Introducing the Cisco meeting server Exploring API configuration Exploring resilient and scalable deployments Additional features Module 3: Cisco Collaboration Meeting Room Solutions with Cisco TelePresence Server Introducing Collaboration Meeting Room cloud, premises, and hybrid products Deploying the TelePresence Server and TelePresence conductor Applying troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite (TMS) Solution Explaining Cisco TMS Installation Describing TMS operation Explaining TMS conference scheduling and management Configuring permissions Applying troubleshooting Module 5: Cisco Cloud Solutions - WebEx and Spark Introducing WebEx and Spark cloud solutions Exploring Spark administration configuration Deploying Spark hybrid services Exploring Spark APIs and BOTs configuration Module 6: Cisco TelePresence Content Server (Optional Module) Examining Cisco TCS operation and configuration

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: System administrators Technical solutions architects Systems integrators Channel partners Value-added resellers Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand Cisco UCS Management in Cisco Intersight Describe the Cisco UCS Platform including Cisco X-Series Understand Cisco Intersight Workload Optimizer Explain Kubernetes Orchestration with Cisco Intersight Kubernetes Service (IKS) and Cisco UCS Perform Automation Using Cisco Intersight Create Intersight Elements Using Terraform Manage Intersight Using the API Cisco Intersight Overview (DCISO) is a 3-day instructor led course that builds your experience with the administration of Cisco Unified Computing System (UCS) X-Series servers, including using Cisco Intersight for UCS management. This course covers architecture, configuration, and operation of Cisco Intersight©, and is designed to serve the needs of engineers seeking to understand the capabilities of Cisco Intersight for managing data centers from a single management platform.This course will help you:Use SaaS or on-prem version of Cisco Intersight to enable IT organizations to analyze, simplify, and automate their environments in more advanced ways than the prior generations of toolsGain hands-on experience using Cisco IntersightUnderstand the X-Series, B-Series, and C-Series product line similarities and differencesDescribe Cisco Intersight and how it can be used to manage UCS and Cisco Hyperflex©Understand the process for upgrading firmware with Cisco IntersightAdministering server profiles, pools, and policies with Cisco IntersightDescribe how to get started with Cisco Intersight programmability Course Outline Describing Cisco UCS Management in Cisco Intersight Describing the Cisco UCS Platform Describing Cisco Intersight Workloads Describing Automation Options Using Cisco Intersight Additional course details: Nexus Humans Cisco Intersight Overview (DCISO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Intersight Overview (DCISO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Systems Administrators and Engineers Technical Solutions Architects Systems Integrators Channel Partners Value-Added Resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand the B-Series and C-Series product line similarities and differences Describe the Intersight support for C-Series standalone and UCS managed architectures Describe Cisco Intersight and how it can be used to manage UCS and Hyperflex Understand the process for upgrading B-Series and C-Series Firmware with UCSM and Intersight Administering service profiles, pools, and policies with UCSM and Intersight Understanding RBAC with Active Directory integration Administering backup and restores in UCS Manager Learn and discuss the various management tools for Cisco UCS including Intersight Perform basic troubleshooting of B-Series and C-Series in normal operations with UCSM and Intersight Describe how to get started with Intersight programmability DCUCAI, Administering Cisco Data Center Unified Computing System with Intersight is a 3-day instructor-led course. In this Cisco UCS server training course, you will become experienced with the administration and troubleshooting of Cisco Unified Computing System (UCS) B-Series and C-Series servers including using Cisco Intersight for UCS management. This custom-built Cisco UCS training class was developed by NterOne using the best lessons from all available Cisco server courses to maximize the learning experience for individuals who want to focus on day-to-day administration using Cisco UCS Manager or Intersight as the primary interface. Using real-world scenarios and examples, this Cisco training course will explore all the components of the UCS B-Series and C-Series solutions from a day-to-day administrative point of view. Learn C-Series standalone, C-Series under UCS Manager, B-Series administration, troubleshooting, and management tools used to support basic UCS and multi-cluster support with UCS Central, as well as using Cisco Intersight for UCS and Hyperflex operations and management. Module 1: UCS Infrastructure Components with Intersight Cisco UCS Product Line, Use Cases, and Components Introducing Cisco Intersight Describing Cisco UCS C-Series Servers Module 2: Administering Cisco UCS with Intersight Managing Virtual Resources Configuring Compute Node LAN Connectivity Configuring Compute Node SAN Connectivity Creating Identity and Resource Pools Creating Service Profiles Creating Service Profile Templates and Cloning Service Profiles Managing Service Profiles Troubleshooting Cisco UCS B-Series Configuration Troubleshooting Cisco UCS B-Series Operation Backing Up & Restoring the Cisco UCS Manager Database Managing and Upgrading Cisco UCS B-Series Firmware Module 3: Administering UCS Management Tools with Intersight Describing Cisco UCS User Interfaces Exploring Intersight User Interfaces Describing Cisco UCS Management Framework & Features Describing Cisco UCS Hyperflex Getting Started with Intersight Programmability Lab Outline: Labs are designed to assure learners a whole practical experience, through the following practical activities: Connecting to the Lab Environment Explore the Cisco UCS GUI and CLI Environment Explore the Cisco Intersight Dashboard and claim devices Create Users, Groups, Roles and Organizations in Intersight Provision Identity and Resource Pools in UCSM Provision Mobile Service Profiles from Updating Templates Backup and Restore Cisco UCS Manager Database Objects Configure Logging in Cisco Intersight Create LAN and SAN Network Policies in Intersight Build a Server Profile and deploy to a UCS blade from Intersight Using Intersight to upgrade Firmware Install an OS from Intersight Using Rest API to Query UCSM Objects in Intersight

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x. PBX System Administrators transitioning to CUCM administration IP networking professionals taking on responsibility for CUCM administration Workers being cross-trained for CUCM administration coverage The secondary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment Configure CUCM to support IP Phones in multiple locations Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Understand User Web Page functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Understand the capabilities of and demonstrate the Bulk Administration Tool Understand the SMART Licensing model for Cisco Unified Communications Understand and demonstrate the use of the Unified Reporting tool Understand and demonstrate the use of the Dialed Number Analyzer Communications Manager Administration for Version 12.5 (CMA v12.5) is an instructor-led course presented to system administrators and customers involved with the day-to-day operation of the Cisco Unified Communications Manager product. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions CUCM System Basics Introduction to IP Telephony Traditional Voice vs. IP Telephony Clustering Overview Intra-Cluster Communications CUCM Redundancy Options Deployment Models Campus (Single Site) Deployment Centralized Call Processing Deployment Distributed Call Processing Deployment Clustering over the IP WAN Call Processing Deployment Hybrid Call Processing Deployment Basics of CUCM Configuration Administrative Interfaces Administration and Serviceability Unified Reporting and the Enterprise License Manager Disaster Recovery System and Unified OS Administration Navigation Bar Command Line Interface Server Redundancy: CM Groups CM Group Configuration Date/Time Group Regions and Codecs Locations Device Pool Configuration Service Parameters Configuration Enterprise Parameters Configuration Supporting Phones and Users Configuring CUCM to Support Phones Cisco Unified IP Phone Model Ranges Specialized Cisco IP 89xx and 99xx phones Cisco Jabber Client Phone Button Templates Softkey Template Cisco IP Phone Registration Device Defaults Phone Configuration Manual Phone Configuration Auto-Registration Self-Provisioning Using the Bulk Administration Tool (BAT) Deploying new phones and users Overview of the Auto-Register Phone Tool Configuring CUCM to Support Users Understanding CUCM Users Manual User Creation User Import with BAT Importing Users with LDAP Sync LDAP Authentication Understanding User Administration Configuring User Administration Working with Access Control Groups Assigning End Users to Access Control Groups User Web Pages Understanding the Dial Plan Dial Plan Overview Introduction to the Dial Plan Understanding Dial Plan Components Route Lists, Route Groups and Devices Call Routing Understanding Digit Analysis Basics of Dial Plan Configuration Basics of the Dial Plan Dial Plan Configuration Translation Patterns Route Plan Report Advanced Dial Plan Configuration Understanding Digit Manipulation External Phone Number Masks Transformation Masks Discard Digits Instructions: PreDot Class of Control Overview of Class of Control Partitions and Calling Search Space Traditional vs. Line/Device Approach Configuring Partitions and CSSs Time of Day Routing PLAR Application Forced Authorization Codes CUCM Features Media Resources Overview of Media Resources Conference Bridge Music on Hold Transcoder Annunciator Overview of Media Resource Management Configuring Media Resources User Features Configuring Call Coverage in Cisco Unified Communications Manager Call Coverage in Cisco Unified Communications Manager Hunt Group Overview Hunt Group Configuration Final Forwarding Shared Lines Call Pickup Directed and Group Call Pickup Call Park Lab Outline Configuring the System to Support Cisco IP Phones Creating and Associating Users Configuring Basic Dial Plan Elements Configuring Complex Dial Plan Elements Implementing Class of Control Configuring Media Resources Configuring Hunt Groups and Call Coverage Configuring Call Pickup and Call Park