Description

Duration

3 Days

18 CPD hours

This course is intended for

The primary audience for this course is as follows:
Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x.
PBX System Administrators transitioning to CUCM administration
IP networking professionals taking on responsibility for CUCM administration
Workers being cross-trained for CUCM administration coverage
The secondary audience for this course is as follows:
Cisco Unified Communications system channel partners and resellers

Overview

Upon completing this course, the learner will be able to meet these overall objectives:
Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment
Configure CUCM to support IP Phones in multiple locations
Configure CUCM to route calls to internal and PSTN destinations
Configure User accounts and multi-level administration
Understand User Web Page functionality
Configure user features, including Hunt Groups, Call Pickup, and Call Park.
Understand the capabilities of and demonstrate the Bulk Administration Tool
Understand the SMART Licensing model for Cisco Unified Communications
Understand and demonstrate the use of the Unified Reporting tool
Understand and demonstrate the use of the Dialed Number Analyzer

Communications Manager Administration for Version 12.5 (CMA v12.5) is an instructor-led course presented to system administrators and customers involved with the day-to-day operation of the Cisco Unified Communications Manager product.
This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features.
In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.
While the Cisco Unified Communications Manager software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions

CUCM System Basics

Introduction to IP Telephony

Traditional Voice vs. IP Telephony

Clustering Overview

Intra-Cluster Communications

CUCM Redundancy Options

Deployment Models

Campus (Single Site) Deployment

Centralized Call Processing Deployment

Distributed Call Processing Deployment

Clustering over the IP WAN Call Processing Deployment

Hybrid Call Processing Deployment

Basics of CUCM Configuration

Administrative Interfaces

Administration and Serviceability

Unified Reporting and the Enterprise License Manager

Disaster Recovery System and Unified OS Administration

Navigation Bar

Command Line Interface

Server Redundancy: CM Groups

CM Group Configuration

Date/Time Group

Regions and Codecs

Locations

Device Pool Configuration

Service Parameters Configuration

Enterprise Parameters Configuration

Supporting Phones and Users

Configuring CUCM to Support Phones

Cisco Unified IP Phone Model Ranges

Specialized Cisco IP 89xx and 99xx phones

Cisco Jabber Client

Phone Button Templates

Softkey Template

Cisco IP Phone Registration

Device Defaults

Phone Configuration

Manual Phone Configuration

Auto-Registration

Self-Provisioning

Using the Bulk Administration Tool (BAT)

Deploying new phones and users

Overview of the Auto-Register Phone Tool

Configuring CUCM to Support Users

Understanding CUCM Users

Manual User Creation

User Import with BAT

Importing Users with LDAP Sync

LDAP Authentication

Understanding User Administration

Configuring User Administration

Working with Access Control Groups

Assigning End Users to Access Control Groups

User Web Pages

Understanding the Dial Plan

Dial Plan Overview

Introduction to the Dial Plan

Understanding Dial Plan Components

Route Lists, Route Groups and Devices

Call Routing

Understanding Digit Analysis

Basics of Dial Plan Configuration

Basics of the Dial Plan

Dial Plan Configuration

Translation Patterns

Route Plan Report

Advanced Dial Plan Configuration

Understanding Digit Manipulation

External Phone Number Masks

Transformation Masks

Discard Digits Instructions: PreDot

Class of Control

Overview of Class of Control

Partitions and Calling Search Space

Traditional vs. Line/Device Approach

Configuring Partitions and CSSs

Time of Day Routing

PLAR Application

Forced Authorization Codes

CUCM Features

Media Resources

Overview of Media Resources

Conference Bridge

Music on Hold

Transcoder

Annunciator

Overview of Media Resource Management

Configuring Media Resources

User Features

Configuring Call Coverage in Cisco Unified Communications Manager

Call Coverage in Cisco Unified Communications Manager

Hunt Group Overview

Hunt Group Configuration

Final Forwarding

Shared Lines

Call Pickup

Directed and Group Call Pickup

Call Park

Lab Outline

Configuring the System to Support Cisco IP Phones

Creating and Associating Users

Configuring Basic Dial Plan Elements

Configuring Complex Dial Plan Elements

Implementing Class of Control

Configuring Media Resources

Configuring Hunt Groups and Call Coverage

Configuring Call Pickup and Call Park

Course Images

Cisco Communication Manager Administration v12.5 (CMA)

By Nexus Human

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