244 Cisco Certified Network Associate (CCNA) courses in Potters Bar delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

Duration 4 Days 24 CPD hours This course is intended for System Installers System Integrators System Administrators Network Administrators Solution Designers Overview Upon completion of this course, you will be able to: Describe the architecture and function of the Cisco IOS XR Broadband Network Gateway Configure and verify Authentication, Authorization, and Accounting (AAA) in a Broadband Network Gateway deployment Define policies to control subscriber traffic Establish and verify subscriber sessions Prioritize subscriber traffic using QoS Implement subscriber features Deploy redundancy for subscriber sessions The Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304) v1.0 course teaches you how to successfully deploy, configure, operate, maintain, and support a Cisco IOS© XR Broadband Network Gateway (BNG) solution. This course will show you how to implement and verify BNG on a Cisco IOS XR device to manage subscriber access. You will also learn how to implement and verify subscriber management functions, including authentication, authorization, and accounting of subscriber sessions, address assignment, security, policy management, and Quality of Service (QoS). Broadband Network Gateway Overview BNG Architecture BNG Software and Hardware Requirements Configuring and Verifying Authentication, Authorization, and Accounting AAA Overview and Operation RADIUS Operation and Configuration DIAMETER Operation and Configuration Activating Control Policy Control Policy Overview Creating and Activating Class Maps and Policy Maps Defining Dynamic Templates Establishing Subscriber Sessions Subscriber Session Overview Establishing IPoE and PPPoE Sessions DHCP Operation Subscriber Interface Neighbor Discovery Static Session and Session Limits BGP Subscriber Support Deploying Quality of Service Quality of Service Overview and QoS Feature Support RADIUS Based Policing Share Policy Instances and Merged Policy-Maps Configuring Subscriber Features Managing Control Plane Traffic Controlling Packet Forwarding Providing Multicast Services Routing and Traffic Mirroring on Subscriber Sessions BNG Geo Redundancy and XML Support Geo Redundancy Overview and Deployment Models Configuring and Verifying Geo Redundancy XML Support Additional course details: Nexus Humans Cisco IOS XR Broadband Network Gateway Implementation and Verification v1.0 (IOSXR304) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco IOS XR Broadband Network Gateway Implementation and Verification v1.0 (IOSXR304) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for professionals who need knowledge about implementing various Service Provider core technologies and advanced routing technologies. Network administrators System engineers Project managers Network designers Overview After taking this course, you should be able to: Describe the main characteristics of routing protocols that are used in Service provider environments Implement advanced features of multiarea Open Shortest Path First (OSPFv2) running in Service Provider networks Implement advanced features of multilevel Intermediate System to Intermediate System (ISIS) running in Service Provider networks Configure route redistribution Configure Border Gateway Protocol (BGP) in order to successfully connect the Service Provider network to the customer or upstream Service Provider Configure BGP scalability in Service Provider networks Implement BGP security options Implement advanced features in order to improve convergence in BGP networks Troubleshoot OSPF, ISIS, and BGP Implement and verify MPLS Implement and troubleshoot MPLS traffic engineering Implement and verify segment routing technology within an interior gateway protocol Describe how traffic engineering is used in segment routing networks Implement IPv6 tunneling mechanisms Describe and compare core multicast concepts Implement and verifying the PIM-SM protocol Implement enhanced Protocol-Independent Multicast - Sparse Mode (PIM-SM) features Implement Multicast Source Discovery Protocol (MSDP) in the interdomain environment Implement mechanisms for dynamic Rendezvous Point (RP) distribution The Implementing Cisco Service Provider Advanced Routing Solutions (SPRI) 5-day course teaches you theories and practices to integrate advanced routing technologies including routing protocols, multicast routing, policy language, Multiprotocol Label Switching (MPLS), and segment routing, expanding your knowledge and skills in service provider core networks. This course prepares you for the 300-510 Implementing Cisco© Service Provider Advanced Routing Solutions (SPRI) exam. The course qualifies for 40 Cisco Continuing Education credits (CE) towards recertification. This course will help you: Gain the high-demand skills to maintain and operate advanced technologies related to Service Provider core networks Increase your knowledge and skills for implementing Service Provider core advanced technologies though hands-on application and practical instruction Prepare to take the 300-510 SPRI exam Course Outline Implementing and Verifying Open Shortest Path First Multiarea Networks Implementing and Verifying Intermediate System to Intermediate System Multilevel Networks Introducing Routing Protocol Tools, Route Maps, and Routing Policy Language Implementing Route Redistribution Influencing Border Gateway Protocol Route Selection Scaling BGP in Service Provider Networks Securing BGP in Service Provider Networks Improving BGP Convergence and Implementing Advanced Operations Troubleshooting Routing Protocols Implementing and Verifying MPLS Implementing Cisco MPLS Traffic Engineering Implementing Segment Routing Describing Segment Routing Traffic Engineering (SR TE) Deploying IPv6 Tunneling Mechanisms Implementing IP Multicast Concepts and Technologies Implementing PIM-SM Protocol Implementing PIM-SM Enhancements Implementing Interdomain IP Multicast Implementing Distributed Rendezvous Point Solution in Multicast Network

Duration 5 Days 30 CPD hours This course is intended for This course is intended primarily for network administrators, network engineers, network managers and systems engineers who would like to implement MPLS and MPLS Traffic Engineering. This course is also intended for network designers and project managers. Overview After completing this course the student should be able to: Describe the features of MPLS Describe how MPLS labels are assigned and distributed Configure and troubleshoot frame-mode MPLS on Cisco IOS platforms Describe the MPLS peer-to-peer architecture and explain the routing and packet-forwarding model in this architecture Configure, monitor, and troubleshoot VPN operations Describe how the MPLS VPN model can be used to implement managed services and Internet access Describe the various Internet access implementations that are available and the benefits and drawbacks of each model Describe the tasks and commands that are necessary to implement MPLS TE This course is designed to help students prepare for MPLS exam. This update to the course reflects the most-recent developments in network design and technologies, using real-world scenarios to help reinforce the learning of key objectives. MPLS Concepts Introducing Basic MPLS Concepts Introducing MPLS Labels and Label Stack Identifying MPLS Applications Label Assignmenet and Distribution Discovering LDP Neighbors Introducing Typical Label Distribution in Frame-Mode MPLS Introducing Convergence in Frame-Mode MPLS Frame-Mode MPLS Implementation on Cisco IOS Platforms Introducing CEF Switching Configuring Frame-Mode MPLS on Cisco IOS Platforms Monitoring Frame-Mode MPLS on Cisco IOS Platforms Troubleshooting Frame-Mode MPLS on Cisco IOS Platforms MPLS Virtual Private Network Technology Introducing Virtual Private Networks Introducing MPLS VPN Architecture Introducing the MPLS VPN Routing Model Forwarding MPLS VPN Packets MPLS VPN Implementation MPLS VPN Implementation Configuring an MP-BGP Session Between PE Routers Configuring VRF Tables Configuring Small-Scale Routing Protocols Between PE and CE Routers Monitoring MPLS VPN Operations Configuring OSPF as the Routing Protocol Between PE and CE Routers Configuring BGP as the Routing Protocol Between PE and CE Routers Troubleshooting MPLS VPNs Complex MPLS VPNs Introducing Overlapping VPNs Introducing Central Services VPNs Introducing the Managed CE Routers Service Internet Access and MPLS VPNs Combining Internet Access with MPLS VPNs Implementing Internet Access in the MPLS VPN Environment MPLS Traffic Engineering Overview Introducing MPLS Traffic Engineering Components MPLS Traffic Engineering Operations Configuring MPLS Traffic Engineering on Cisco IOS Platforms Monitoring Basic MPLS TE on Cisco IOS Platforms

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is system installers, system integrators, system administrators, network administrators, and solutions designers. Overview At the end of this course, you will be able to: Describe the NSO's transactional application framework and mapping model options Describe the Reactive Fastmap design pattern and the NSO Configuration Database (CDB) subscriber in the NSO Transaction model Simplify packages to remove the need for subscriber applications, scale orchestration solutions, and integrate NSO with external systems (east-west integration)Describe the Cisco ESC architecture and integration with NSO, and how the NSO VNF Orchestration (VNFO) Release 2 bundle interacts with ESC for orchestration This course explores how to create advanced services using the NSO application framework and Python scripting with both new and existing Layer 3 Multiprotocol Label Switching (MPLS) VPN services. Students will also learn how to manage and scale these services, and how to use NSO Network Functions Virtualization (NFV) orchestration features and Cisco Elastic Services Controller (ESC) to manage Virtualized Network Functions (VNFs). Cisco NSO Programmability NSO Application Framework NSO Python Scripting NSO Python and Template-Based Services Resources Augmenting Cisco NSO Service Service Lifecycle and Integration Options Overview Greenfield Layer 3 MPLS VPN Service Brownfield Layer 3 MPLS VPN Service Managed Services Managed Services Overview Stacked Service Design Overview Design-Managed Network Services Scaling Service Orchestration Cisco NSO Network Functions Virtualization (NFV) Orchestration ETSI MANO Cisco ESC Cisco NSO Orchestration Additional course details: Nexus Humans Cisco Network Services Orchestrator Advanced Design (NSO300) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Network Services Orchestrator Advanced Design (NSO300) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for System Engineers, Administrators, Architects, and Channel Partners Overview After you complete this course you will be able to: Describe the requirements for Jabber deploymentConfigure DNS, CUCM, IM&P, and Active Directory for Jabber integration This training course is designed to provide the necessary skills to deploy a Cisco Jabber© on premise solution. During class, students will train Cisco© Unified Communications administrators to meet the deployment requirements. Course Outline Module 1: Cisco Jabber Overview Module 2: Requirements for Jabber Deployment Module 3: Configuring CUCM for Jabber Deployment Module 4: Configuring IM&P for Jabber Deployment Module 5: DNS Configuration Module 6: Installing Cisco Jabber Module 7: Adding Photos to User Module 8: URI Dialing Module 9: Using Jabber Features Module 10: Collaboration Edge Module 11: Troubleshooting

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System Engineers System Administrators Architects Channel Partners Data Analysts Overview Upon completing this course, you will be able to meet these overall objectives: Describe how harnessing the power of your machine data enables you to make decisions based on facts, bot intuition or best guesses. Reduce the time you spend investigating incidents by up to 90%. Find and fix problems faster by learning new technical skills for real world scenarios. Get started with Splunk Enterprise, from installation and data onboarding to running search queries to creating simple reports and dashboards. Accelerate time to value with turnkey Splunk integrations for dozens of Cisco products and platforms. Ensure faster, more predictable Splunk deployments with a proven Cisco Validated Design and the latest Cisco UCS server. This course will cover how Splunk software scales to collect and index hundreds of terabytes of data per day, across multi-geography, multi-datacenter and cloud based infrastructures. Using Cisco?s Unified Computing System (UCS) Integrated Infrastructure for Big Data offers linear scalability along with operational simplification for single-rack and multiple-rack deployments. Cisco Integrated Infrastructure for Big Data and Splunk What is Cisco CPA? Architecture benefits for Splunk Components of IIBD and relationship to Splunk Architecture Cisco UCS Integrated Infrastructure for Big Data with Splunk Enterprise Splunk- Big Data Analytics NFS Configurations for the Splunk Frozen Data Storage NFS Client Configurations on the Indexers Splunk- Start Searching Chargeback Reporting Building custom reports using the report builder Application Containers Understanding Application Containers Understanding Advanced Tasks Task Library & Inputs CLI & SSH Task Understanding Compound Tasks Custom Tasks Open Automation Troubleshooting UCS Director Restart Module Loading Report Errors Feature Loading Report Registration REST API- Automation UCS Director Developer Tools Accessing REST using a REST client Accessing REST using the REST API browser Open Automation SDK Overview Open Automation vs. Custom Tasks Use Cases UCS Director PowerShell API Cisco UCS Director PowerShell Console Installing & Configuring Working with Cmdlets Cloupia Script Structure Inputs & Outputs Design Examples Additional course details: Nexus Humans Cisco Splunk for Cisco Integrated Infrastructure (SPLUNK) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Splunk for Cisco Integrated Infrastructure (SPLUNK) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.