222 Cisco Certified Internetwork Expert (CCIE) courses

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer In this 3 Day Cisco Course, students will learn how to deploy Voice Gateways/CUBE and setup Cisco Unified Communication Manager (CUCM) to deploy SIP Trunking. The course starts out with an overview of Cisco gateways and their uses. Next, students learn about MGCP and SIP and how to implement each protocol. Students will then learn how to use Cisco CUBE to connect CUCM, Gateways and Service Providers together. This course details how to connect a Cisco environment to a Service Provider using a Cisco CUBE. Introduction to Voice Gateways Cisco UC Networks and the Role of Gateways Gateway Call Routing and Call Legs Configuring Gateway Voice Ports DSP Functionality, Codecs, and Codec Complexity Router Requirements for CUBE SIP Protocol Overview Gateway Dial Plans VoIP Call Legs Dial Plan Implementation Configuring (CUCM) Cisco Unified Communication Manager 12.5 Cisco UCM Audio Codec Preference List Cisco UCM Region Configuration Device Pool Configuration Annunciator Configuration Conference Bridge Configuration Media Termination Point Configuration Music on Hold Server Configuration Music on Hold Service (IP Voice Media Streaming App) Parameter Settings Music on Hold Service (Duplex Streaming) Parameter Settings Media Resource Group Configuration Media Resource Group List Configuration UC Service Configuration Service Profile Configuration End User Configuration SIP Trunk Security Profile Configuration used by SIP trunk to Cisco UBE SIP Profile Configuration used by SIP trunk to Cisco UBE SIP Trunk to Cisco UBE Configuration Route Pattern Configuration Configuring Cisco Unified Border Element (CUBE) Deploying Cisco VCUBE CUCM to CUBE Integration Configuration Steps to connecting to a SIP Trunk Provider Interworking Security and Call Admission Control Media Manipulation, Enhancement & Optimization SIP UA Translation Rules VoIP Dial Peer SIP Registration SIP attributes of CUBE Transcoding services Creating and configuring Sip Trunks CUBE Configuration CUBE Call Flow CUBE Dial-Peers Call Routing CUBE Advanced Call Routing Media Manipulation External/PSTN Call Recording Call Admission Control Multiple Non-Authenticated SIP Trunks on a CUBE Multiple Authenticated/Registered SIP Trunks on a CUBE Configuring High Availability High availability on ISR G2 High availability on ISR 4k High availability on ASR Cisco Unified Border Element (CUBE) Security Five Layers of Security in CUBE SIP TLS Support with SRTP Monitoring and Troubleshooting Cisco CUBE Dialed Number Analyzer (DNA) for CUBE SIP Profile Test Tool Troubleshooting Serviceability

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Duration 62.5 Days 375 CPD hours Cisco Learning Library: Data Center offers a subscription to Cisco online data center training, including certifications, products, and technologies.This comprehensive technical training library offers full-length, interactive certification courses, additional product and technology training with labs, and thousands of reference materials Data Center Library Certification Courses CCNP Data Center Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 Designing Cisco Data Center Infrastructure (DCID) v7.0 Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 Implementing Cisco Application Centric Infrastructure (DCACI) v1.0 Configuring Cisco MDS 9000 Series Switches (DCMDS) Implementing Automation for Cisco Data Center Solutions (DCAUI) CCIE Data Center Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 Product and Technology Training Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 Understanding Cisco Data Center Foundations (DCFNDU) v1.0 Implementing Cisco Application Centric Infrastructure (DCACI) v1.0 Introducing Cisco NX-OS Switches and Fabrics in the Data Center (DCINX) v1.0 Configuring Cisco NX-OS Switches and Fabrics in the Data Center (DCCNX) v1.0 Designing Cisco Data Center Infrastructure (DCID) v7.0 Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 Implementing Cisco Application Centric Infrastructure?Advanced (DCACIA) v1.0 Introducing Cisco Unified Computing System (DCIUCS) v1.0 Configuring Cisco Unified Computing System (DCCUCS) v1.0 Implementing Cisco Tetration Analytics (DCITET) v1.0 Cisco MDS 9000 Series Switches Overview (DCMDSO) v1.0 Configuring Cisco Nexus 9000 in NX-OS Mode (C9KNX) v1.2 Configuring Cisco Nexus 9000 Series Switches in ACI Mode (DCAC9K) v3.0 Introducing Cisco Nexus 9000 Switches in NX-OS Mode (DCINX9K) v2.1 Configuring VXLANs on Cisco Nexus 9000 Series Switches (DCVX9K) v1.0 Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v4.1 Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.1 Introducing Cisco MDS 9000 Series Switches (DCIMDS) v1.0 Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.0 Introducing Automation for Cisco Solutions (CSAU) v1.0 Implementing Cisco HyperFlex (DCIHX) v1.2 Configuring the Cisco Nexus Data Center Transport (CCNDC-T) v2.0 Configuring the Cisco Nexus Data Center Virtual Machines (CCNDC-V) v2.0 Additional course details: Nexus Humans Cisco Digital Learning Data Center training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Digital Learning Data Center course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. Tools for Managing UC Collaboration 12.5 Prime Collaboration Deployment Manager Overview 12.5 Bulk Admin Tool (BAT) Importing and Exporting Settings Importing and Exporting Users Importing and Exporting Phones Phone Migrations Unsupported IP Phone Models CUCM Upgrades Loading COP Files Unified Communication Manager 12.5 Cisco Smart Licensing Cisco Unified Communication Manager Overview Cisco UCM Configuration Redundancy Services Service Parameters Enterprises Parameters User Configuration LDAP Integration Synchronization Authentication Attribute Mapping Filters Endpoint Configuration Creating and Modifying Phone and Configuration Call Routing Implementing Calling Privileges Partitions and CSSs Configuration Implementing Extension Mobility Media Resources Cisco Meeting Server Troubleshooting UCM Features CAR (CDR Accounting and Reporting) Tool Reports Dialed Number Analyzer RTMT Log Collection Use RTMT to View Performance Counters Troubleshooting Common Endpoint Registration Issues Disaster Recovery System Remote Site Redundancy Gateway Gateway Overview Cisco H323 Gateways Cisco MGCP Gateways Cisco IOS SIP Gateways Troubleshooting IOS Gateways Cisco Emergency Responder (CER) 12.5 CER Overview Emergency Notifications CER Redundancy and Clustering Integration with CUCM Cisco Emergency Responder Administration Interfaces Configuring Users and Role-Based System Access Configuring Cisco Emergency Responder Notification by IP Subnet SNMP Overview Adding new switches Notification by Switch Port Cisco Unified Communications Mobile and Remote Access (MRA) MRA Overview Expressway Edge MRA Licensing MRA Components Certificates Integrating Cisco Unified IM and Presence 12.5 IM&P and Jabber Overview Configure Service Discovery DNS Record Requirements Install Cisco Jabber Cisco Jabber in Softphone Mode Set Up Cisco Jabber in Full UC Mode Integrating CUCM and IM&P Configuring CUCM Services for Jabber Troubleshooting Jabber Integrating Cisco Unity Connection 12.5 Cisco Unity Connection Overview Cisco Unity Connection Integration Using SIP Cisco Unity Connection Call Handlers Configuring Search spaces and Partitions Cisco Unity Connection Administration Cisco Unity Connection Integration Troubleshooting Tools RTMT Using Port Monitor to Troubleshoot Voice Mails Cisco Unity Audiotext Application Unified Messaging Cisco Meeting Server (CMS) Introduction to Cisco Meeting Server Configuring CMS Configuring Meetings with CMS Configuring Spaces with CMS Scheduling Meeting with TMS Cisco UCCX Cisco Unified Contact Center Express Overview Cisco Unified Contact Center Express Administration Agents Skills Queues Basic Scripting (Overview) Finesse Reporting CUIC Cisco Paging Server (InformaCast) InformaCast Overview InformaCast Administration IP Phone Paging Analog Paging Multicast Requirements Using InformaCast Troubleshooting Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Using Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified RTMT Performance Monitor and Data Logging Trace File Collection Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP-Related Issues Using Ping to Cisco IP Phones Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration Additional course details: Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for network and software engineers and hold job roles such as: Network administrator Network engineer Network manager System engineer Project manager Network designer Overview After taking this course, you should be able to: Describe network architectures, devices, and software used by service providers Describe the various Internet governance organizations, their roles, and tools available for governance information verification Configure Cisco Internetwork Operating System (Cisco IOS) and Cisco IOS XE routers Describe Cisco IOS XR software, perform initial configuration, and explain platform daily tasks Describe various access and core technologies used by service providers Describe various major switching technologies used by service providers Describe major overlay technologies and their usage, and configure Virtual Extensible LAN I (VxLAN) Describe various major routing protocols used by service providers Configure Layer 3 services used by service providers Describe Multiprotocol Label Switching (MPLS), components, protocols, and MPLS usage Describe usage of various services used and maintained by service providers Introduce Linux networking, Bourne Again Shell (BASH) scripting, and their usage within Cisco IOS XR software This course is designed to provide you with the foundational knowledge for the suite of Cisco© CCNP© Service Provider courses. The course expands what you learned from the Cisco CCNA© course with a focus on theoretical and practical knowledge needed for the Service Provider environment. Through a combination of lessons and hands-on practice, you will learn about architectures, protocols, software and hardware platforms, and solutions within the Service Provider realm. While this course does not lead directly to a certification exam, it does cover foundational knowledge critical to the success in the Service Provider Technology track. Course Outline Introducing Service Provider Architectures Describing Internet Governance Organizations Configuring the Cisco IOS and Cisco IOS XE Router Configuring Cisco IOS XR Router Introducing Access and Core Technologies in the Service Provider Environment Introducing Routing Technologies in the Service Provider Environment Describing MPLS Implementing Layer 3 Services Introducing Switching Technologies in the Service Provider Environment Introducing Overlay Technologies Implementing Service Provider Services Introducing Programmability on Cisco IOS XR Routers Lab outline Review Lab Environment Examine Governance Data Perform an Initial Cisco Internetworking Operating System (IOS XE) Configuration Configure Connectivity and Connectivity Verification on Cisco IOS XE Devices Perform Initial Cisco IOS XR Configuration Configure and Verify Connectivity on Cisco IOS XR Configure Intermediate System to Intermediate System (IS-IS) Configure Routing Information Protocol (RIPv2) and RIP extension (RIPng) Configure Basic Border Gateway Protocol (BGP) Configure MPLS Configure Internet Protocol Service Level Agreement (IP SLA) Configure Hot Standby Router Protocol (HSRP) with Object Tracking Configure Virtual Routing and Forwarding (VRFs) Configure Network Time Protocol (NTP) Use Linux Command Line Interface Configure IOS XR Using a Bash Script

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Network operations center (NOC) operators System administrators System engineers Technical support personnel Channel partners, resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Cisco IOS XR general architecture Introduction to the Cisco IOS XR command line interface (CLI) Basic system configuration Tracing the switch fabric data path Monitoring the Cisco IOS XR system Working within the Cisco IOS XR configuration file system Interpreting Cisco IOS XR error messages and log file messages Creating system core dumps This 4-day course, Introduction to Cisco IOS© XR (IOSXR100), is an instructor led, lab-based, hands-on course, where you learn the fundamental concepts on which the operating system is based and Cisco IOS XR basic operations for configuration, software, file system configuration, and monitoring. Basic troubleshooting for how to troubleshoot problems relating to process failures, frozen processes, and high CPU and memory consumption is also covered. This course introduces you to the features and functions of the Cisco IOS XR Software operating system. Through a combination of lecture and hands-on lab exercises, you gain an understanding of all major aspects of the operating system, including the architecture, high-availability components, scalability features, configuration basics, switch fabric data path, basic software operations, configuration file overview, monitoring the Cisco IOS XR operating system, and working with error messages and core dumps. Module 1: Cisco IOS XR Software Overview Cisco IOS XR Architecture High Availability Scalability Module 2: Cisco IOS XR Configuration Basics Configuration Operations Initial Configuration Reviewing the Configuration Route Processor Redundancy Module 3: Switch Fabric Architecture Cisco IOS XR Architecture, High Availability, and Scalability Review Verifying the Fabric Data Path Module 4: Cisco IOS XR Software Operations Examining the Operation Basics Examining Configuration Operations Examining Configuration Rollback and Recovery Examining Process Management Module 5: Configuration File System Overview Configuration File System Module 6: Monitoring the Cisco IOS XR Operating System Cisco IOS XR Architecture System Monitoring Commands Module 7: Error Messages and Core Dumps System Error Messages Logging System Messages Cisco IOS XR Core Dumps

Duration 3 Days 18 CPD hours This course is intended for This course is designed for network and software engineers interested in Cisco Collaboration and Webex automation and who hold job roles such as: Collaboration Sales Engineer Collaboration Software Developer Collaboration Solutions Architect Consulting Systems Engineer Network Administrator Network Engineer Network Manager Software Architect Software Developer Systems Engineer Technical Solutions Architect Wireless Design Engineer Wireless Engineer Overview After taking this course, you should be able to: Examine API and automation capabilities and concepts for Cisco Unified Communication Manager Examine API and automation capabilities and concepts for Cisco Unity Connection Examine API and automation capabilities and concepts for Cisco Finesse Examine Experience API (xAPI) and automation capabilities and concepts for Cisco Collaboration endpoints Examine API and automation capabilities and concepts for Cisco Webex Teams Examine API and automation capabilities and concepts for Cisco Webex Meetings This course teaches you how to implement Cisco© Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud, including Cisco Unified Communications Manager, Cisco IP Phone Services, Cisco Unity© Connection, Cisco Finesse©, Cisco Collaboration Endpoints, Cisco Webex Teams?, and Cisco Webex© Meetings. You will also learn how to use Application Programming Interfaces (APIs) interfaces such as Representational State Transfer (REST) and Simple Object Access Protocol (SOAP), parsing data in Extensible Markup Language (XML) and JavaScript Object Notation (JSON) formats, and leverage frameworks such as Python. This course prepares you for the 300-835 Automating and Programming Cisco Collaboration Solutions (CLAUTO) certification exam, and specialization toward the CCNP Collaboration certification. Course Outline Automating Cisco Unified Communications Manager Automating Cisco Unity Connection Automating Cisco Finesse Examining Cisco Collaboration Endpoint Automation Examining Cisco Cloud Collaboration Automation Examining Cisco Conferencing Automation Lab outline Configure the Initial Collaboration Lab Environment Verify Phone Details Configure Phone Line Label Configure User Pin Configure System Forward No Answer Timer Configure Route Plan Report Deploy Basic SQL Query Deploy Advanced SQL Query Configure an Alternate Extension in Cisco Unity Connection Configure Voicemail Pin Verify Agent Settings Deploy Gadget Deploy Modify Call Via Video Codec Configure System Name and Branding Deploy and Monitor Video Call Configure Custom Control Panel Deploy Macro Verify Cisco Webex Organization and License Information Configure New Cisco Webex Teams Room Deploy Interactive Bot Deploy Widget Configure Cisco Webex Meetings User Configure and Record Cisco Webex Meeting Verify System Status Configure Host Access on Cisco Meeting Server Spaces Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 5 Days 30 CPD hours This course is intended for This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role. Collaboration Engineers and Administration Primary audiences: Collaboration engineers involved in the design, implementation, and troubleshooting of Cisco collaboration core technologies. Secondary audiences: Administration involved in support and troubleshooting of Cisco collaboration technologies. Overview Upon completing this course, you will be able to meet these objectives: Describe the Cisco Expressway - C features and functionality within the collaboration architecture Configure and troubleshoot Cisco Unified Communications Manager and Cisco expressway Series integration Describe the Cisco Expressway - C additional features Configure and troubleshoot Cisco Collaboration solutions for B2B calls Describe how to secure B2B communication with Cisco Expressway Series Describe the MRA feature Describe the Cisco Expressway MRA security and integration options, including integration with Cisco Unity Connection and Cisco IM&P Configure Cisco Webex Hybrid Services This course provides students knowledge about Cisco Expressway Series solutions, such as B2B calls, Cisco Mobile and Remote Access for remote workers, authentication options, and additional Cisco Expressway Series features. Configuring and Troubleshooting the Cisco Expressway Series Cisco Expressway Series Architecture Discovery 1: Deploy virtualized Cisco Expressway Discovery 2: Perform the initial Cisco Expressway series configuration Describe SIP and H.323 in the Cisco Expressway series Describe interworking in the Cisco Expressway series Discovery 3: Register endpoints on Cisco Expressway series Zones Digital string manipulation Search rules Transforms Discovery 4: Call search history and registrations Troubleshoot call processing on Cisco Expressway series Discovery 5: Troubleshooting tools Backup and restore Rerference Configuring Cisco Expressway Additional Freatures Describe bandwidth management Hardening local endpoint registrations Discovery 6: Configure Cisco Expressway series bandwidth management and registration restrictions Discovery 7: Troubleshoot Cisco Expressway series endpoint registration and local dial plan Describe Cisco Expressway security and clustering features Discovery 8: Configure Cisco Expressway series security features Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series Cisco unified communications manager and Cisco Expressway-C integration overview Dian plan overview Call policy Discovery 9: Configure Cisco unified communications manager to connect with Cisco Expressway-C Troubleshooting options for Cisco unified communications manager and Cisco Expressway-C intergration Discovery 10: Troubleshoot Cisco unified communications manager and Cisco Expressway series integration Discovery 11: Configure and troubleshoot Cisco unified communications manager and Cisco Expressway series integration (practice activity) References Configuring and Troubleshooting Cisco Collaboration Solutions for Bussiness-to-Bussiness Describe supported services for B2B collaboration Describe prerequisites for business to business collaboration Call flow including Cisco unified communications manager endpoints Network address translation in a collaboration environment Discovery 12: Implement a B2B Cisco collaboration solution Cisco Expressway series B2B call troubleshooting Discovery 13: Troubleshoot B2B calls on the Cisco Expressway series References Discovery 14: Troubleshoot B2B calls on the Cisco Expressway series (practice activity) Securing Business-Business Communication Firewall Traversal Secure media Secure media between Cisco unified communications manager and Cisco Expressway series Toll fraud prevention Discovery 15: Secure a B2B Cisco collaboration communication Refrences Configuring and Troubleshooting Mobile and Remote Access Describe prerequisites for mobile and remote access Describe service discovery Explore Expressway settings for MRA Certificates HTTP proxy Cisco jabber registration procedure Cisco jabber registration procedure in Hybrid deployment Cisco jabber configuration file Discovery 16: Configure MRA on the Cisco Expressway series MRA troubleshooting Discovery 17: Troubleshoot MRA on the Cisco Expressway series Integrating and Securing Mobile and Remote Access Secure Cisco unified communications integration Cisco unity connection integration Cisco MRA access control options Additional Cisco MRA features Discovery 18: Configure MRA with additional application integrations References Configuring Cisco Webex Hybrid Services Cisco Webex teams Describe Cisco Webex control hub Describe Cisco Webhex hybrid media services Describe Cisco Expressway requirements for using hybrid call service connect Explore Cisco Expressway requirements for using hybrid call service connect Describe Cisco Webex video mesh Discovery 19: Prepare for Cisco Webex teams integration Discovery 20: Configure Cisco Webex hybrid services Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.