283 Character courses in London

Actors, improve your skills as a performer by joining us this March for London's best FREE acting evening and become part of the Speak The Speech family. Have a great time in the warmest and most welcoming space to try things out: Refresh an audition monologue from your repertoire Try something new with a speech Read a monologue for the first time Perhaps you just want to see how others approach a text. Or maybe you have a casting coming up… Participants may present a piece to the group, we then help to enhance the piece using the collective experience in the room, led by actor and acting coach Warren Rusher. We usually get through 6 or 7 pieces per month. Help each other to grow… you might have the perfect exercise or insight to help unlock a deeper understanding of character and text. There is no pressure to perform, you can just soak up the atmosphere and be part of the experience. Open to performers of all experience levels. *Bring a copy of any monologue you wish to present/work on. **If you are unable to attend please release your space - numbers are limited. SPEAK THE SPEECH is made possible only by the generosity of Deli Studio's offering the space for FREE at part of the DELI MEETS workshops.

Who is this course for? SketchUp Pro Training Course For Kitchen Designers. This course is designed for kitchen designers aiming to elevate their skills in SketchUp Pro. Learn creating stunning kitchen worktops, cabinets, and designs tailored to perfection. Perfect your skills and bring 3d kitchen to life. Click here for more info: Website Duration: 6 hours.  Method: 1-on-1, available in-person or Live Online sessions. Monday to Saturday between 9 am and 7 pm Alternatively, contact us at 02077202581 to book over the phone. Course Outline: SketchUp Pro Training Course For Kitchen Designers (6 hours) Module 1: Exploring 3D Warehouse for Appliance Selection Navigating 3D Warehouse for Appliance Models Selecting and Importing Appliances for Your Kitchen Design Module 2: Cabinetry Layout Introduction to Cabinetry Layout Planning and Arranging Cabinets for Functional Kitchens Module 3: Innovative Approaches to Cabinet Design Creative Strategies for Unique Cabinet Designs Incorporating Special Features and Functions Module 4: Creating Countertops and Sink Arrangements Designing Functional Countertops Integrating Sinks and Faucets Effectively Module 5: Enhancing Kitchen Spaces with Backsplashes Utilizing Backsplashes for Aesthetic and Practical Purposes Designing Custom Backsplash Solutions Module 6: Designing Efficient Range Hoods Range Hood Design Principles Ensuring Proper Ventilation and Aesthetics Module 7: Crafting Upper Cabinet Solutions Maximizing Storage and Style with Upper Cabinets Incorporating Upper Cabinet Design Variations Module 8: Perfecting Crown Moulding Applications Enhancing Cabinet and Wall Transitions Achieving a Polished Look with Crown Moulding Module 9: Optimizing Kitchen Islands Designing Functional and Stylish Kitchen Islands Utilizing Islands for Storage and Dining Module 10: Elevating the Ambiance with Wall Design Details Enhancing Walls with Creative Design Elements Adding Character and Texture to Kitchen Spaces Module 11: Ensuring Precise Dimensions Mastering Dimensioning Techniques Achieving Accuracy in Your Kitchen Design Module 12: Mastering Shadows and Style Customization Controlling Shadows for Realistic Renderings Customizing Styles to Enhance Visualization Upon completing the SketchUp Pro Training Course for Kitchen Designers, you will: Master SketchUp for comprehensive kitchen design. Efficiently select appliances from 3D Warehouse. Plan innovative cabinet layouts. Design functional countertops and sinks. Enhance kitchens with stylish backsplashes. Create efficient range hoods. Maximize storage with upper cabinets. Perfect crown moulding applications. Optimize kitchen islands. Elevate ambiance with wall design details. Ensure precision in dimensions. Customize realistic renderings. Job Opportunities: Kitchen designers can pursue roles such as Kitchen Designer, Interior Designer, Cabinet Designer, CAD Specialist, 3D Modeler, Home Renovation Consultant, and more. Freelance opportunities are also available. Skills Acquired: Advanced Kitchen Modeling: Master the art of creating detailed kitchen worktops, cabinets, and layouts using SketchUp Pro. Texture Mapping and Material Application: Learn to apply realistic textures and materials to enhance kitchen designs. Lighting and Rendering Techniques: Explore lighting setups and rendering tools for lifelike visualizations. Collaborative Design: Enhance skills in collaborative design, enabling seamless communication with clients and colleagues. Job Opportunities: Kitchen Designer: Design custom kitchen spaces, work closely with clients, and bring their visions to life. Interior Designer: Specialize in kitchen interior design, working with a focus on functionality and aesthetics. Furniture Designer: Create bespoke kitchen furniture pieces and optimize space for practical use. Freelance Kitchen Design Consultant: Offer specialized kitchen design services on a freelance basis, catering to various clients and projects. Personalized Learning! Why Choose Us? Tailored One-on-One Training: Exclusive coaching from skilled architects and designers, in-person or live online, Monday to Saturday. Customized Tutorials: Enhance your skills with tailored video tutorials to take home. Comprehensive Learning: Receive digital resources for thorough understanding and revision. Free Ongoing Support: Enjoy continuous assistance via phone or email, ensuring your success beyond the course. Flexible Syllabus: Adapted to your needs for focused learning. Official Certificate: Validate your expertise with our prestigious certification. Why Us? Supported Individual Learning: Personalized guidance, homework assignments, and post-course assistance for mastery. Personal Attention: Experience one-on-one learning for focused and confident progress. Financial Flexibility: Explore payment options tailored to your budget. Expert Instructors: Learn from industry experts dedicated to your success.

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Why Choose Photoshop Basics to Fundamentals Training Course? Our Photoshop Basics to Fundamentals Training Course offers a strong skills in Adobe Photoshop, equipping with essential skills. Learn to use layers, selection tools, layer effects, layers, masking, photos, typography, filters, and color theory. Learn features for confident Photoshop usage. Course Link Duration: 10 hrs Method: 1-on-1, Personalized attention Schedule: Tailor your own hours of your choice, available from Mon to Sat between 9 am and 7 pm Course Highlights: Master Advanced Photoshop Skills: Develop expertise in professional image editing, retouching, and manipulation techniques. Hands-on Creative Projects: Engage in practical exercises to enhance real-world design skills. Explore Special Effects: Dive into advanced topics like layer effects, filters, and blending modes for stunning visual creations. Typography and Design Mastery: Learn typography styles, layout design, and color theory for compelling compositions. Build a Professional Portfolio: Receive guidance on crafting a portfolio showcasing your Photoshop expertise. Job Opportunities: Graphic Designer: Create captivating visuals for print and digital media. Digital Artist: Craft digital artwork for various applications, from illustrations to ads. UI/UX Designer: Design user interfaces and experiences for websites and apps. Web Designer: Develop visually engaging websites with expertise in Photoshop. Marketing Content Creator: Produce marketing materials, including banners and social media visuals. Freelance Designer: Offer design services independently to diverse clients. Advertising Creative: Design impactful ad visuals for creative campaigns. Print Production Specialist: Prepare print-ready materials, ensuring high-quality results. Photography Post-Processing Specialist: Enhance and retouch photographs for professional use. Module 1: Interface and Preferences Familiarize with the Photoshop Interface Customize Panels and Toolbars to suit your workflow Explore Photoshop Preferences for optimal settings Discover different Photoshop CC Workspaces for various tasks Get started with essential Keyboard Shortcuts Module 2: Image File Formats Understand various image file formats, including PSD, JPEG, PNG, and PDF Explore File Compression and its impact on image quality Module 3: Creating a New Document Set dimensions and size for new documents Understand media units for precise design specifications Explore Color Profiles and their importance Save presets for quick document setups Module 4: Placing Images Learn about Embedded vs. Linked images Introduction to Smart Objects for non-destructive editing Master the Selection tool for precise image placement Module 5: Image Size and Resolution Save images in different formats and compression settings Learn about Image Size and Resolution for various output requirements Module 6: Layers Introduction Organize your work using Layer management Master layer tasks such as reordering, renaming, grouping, locking, and hiding Module 7: Selection Tools Explore various Selection Tools like Marquee, Magic Wand, Quick Selection, and Lasso Understand Inverse Selection and Deselect for efficient editing Module 8: Layer Effects Apply captivating Layer Effects like Drop Shadow, Stroke, and Outer Glow Save and clone Effects Styles for quick application Combine multiple effects for creative designs Module 9: Introduction to Shapes Utilize the Shapes tool for basic design elements Create Custom Shapes for unique designs Understand Color principles and use the Properties Panel for adjustments Master the Direct Selection tool for precise shape editing Create a basic poster using provided examples Module 10: Type and Typography Work with Type and explore the Character and Paragraph Panel Utilize Styles Panel for consistent text formatting Save favorite fonts for easy access Apply Effects and Layer Styles on Type for impactful typography Learn about Leading, Tracking, and Kerning for optimal text spacing Module 11: Colors Understand RGB vs. CMYK color modes Select colors using the Eyedropper tool Save colors as Swatches for reuse Create gradients using the Gradient Tool Module 12: Creating a Clipping Mask Master the concept of Clipping Masks and its usage Apply Clipping Masks to Type, Images, and Shapes Combine Layer Effects with Clipping Masks for creative designs Module 13: Introduction to Masking Understand Masking and its importance in image editing Utilize the Brush tool for creating masks Learn Masking shortcuts and use Gradient Mask for smooth transitions Module 14: Adjustment Layers Explore Color and Gradient Adjustment Layers for image enhancements Master Curves, Levels, and Hue/Saturation Adjustment Layers for precise color control Convert images to Black and White using Adjustment Layers Combine Adjustment Layer Masks for targeted edits Module 15: Image Touch Up Master various touch-up techniques, including Red Eye Removal, Spot Healing Brush, and Patch Tool Utilize Content Aware Removal for seamless object removal Restore an old photo using Clone Stamp and Dodge/Burn tools Improve portraits by removing blemishes and whitening teeth Module 16: Filters Introduction Understand Smart Objects and Filter usage for non-destructive editing Explore the Filters Gallery and experiment with Blur and Vantage filters Module 17: Blending Modes Introduction Master the concept of Blending Modes and their impact on layer overlays Understand different types of Blending Modes, including Darken, Lighten, and Overlay Master the art of working with layers in Adobe Photoshop. Skillfully utilize various selection tools for precise editing and manipulation. Apply captivating Layer Effects to enhance your designs and visuals. Understand the functionality of Adjustment Layers, Masking, and Clipping Masks for advanced editing and compositing. Acquire the techniques to touch up and restore photographs effectively. Explore typography techniques to create visually appealing text designs. Gain an introductory understanding of Filters and their creative applications. Grasp the principles of Color Theory and its practical application in design.

Interior design tutor one to one open 7 days 9 am to 9 pm

Join actor & acting coach, Warren Rusher and improve your performance skills at London's best free acting class, Speak The Speech. Speak The Speech is a regular monologue workshop that has been running at Theatre Deli since September 2017, created by Warren as a response to London's lack of affordable acting training. A typical session consists of performers presenting a monologue which is then workshopped to improve the performers' approach to content and character. The aim is not to produce the perfect monologue but to use the monologue format to enhance each performer’s skill set and develop their acting process. We generally manage to work on 5-8 pieces per session. Stretch your skills in the warmest and most welcoming space to try things out: Refresh an audition monologue from your repertoire Try something new with a speech Read a monologue for the first time Perhaps you just want to see how others approach a text. Or maybe you have a casting coming up… There is no pressure to perform, you can just soak up the atmosphere and be part of the experience. Better your skills, learn from watching others, actively help others improve, and make new friends. Open to performers of all experience levels. *Bring a copy of any monologue you wish to present/work on. Speak The Speech is made possible only by the generosity of Theatre Deli offering the space for free as part of the Deli Meets program.

Why 3ds max and V-Ray Training Course? This course is ideal for 3D artists and professionals in various industries seeking advanced rendering skills. If you work with 3ds Max and want to master superior photorealistic rendering using V-Ray, this course is tailored for you. V-Ray, a third-party engine compatible with 3ds Max,  Click here for more info: Website Duration: 10 hours. Approach: Personalized 1-on-1 Sessions and Flexible Learning. Scheduling Flexibility: Mon to Sat between 9 am and 7 pm. Choose your own day and time. 10-hour Vray for 3ds Max Training Course Outline: Module 1: Introduction to Vray for 3ds Max (2 hours) What is Vray and its integration with 3ds Max? Installation and setup of Vray for 3ds Max Understanding Vray interface and workflow Overview of Vray materials Module 2: Lighting with Vray (2 hours) Various lighting techniques in Vray Types of Vray lights and their configurations Creating and managing Vray sun and sky Vray dome lighting and IES light usage Efficient lighting workflows in Vray Module 3: Vray Camera (2 hours) Understanding Vray camera settings Controlling exposure with Vray camera Working with Vray depth of field Creating Vray camera animations Utilizing Vray frame buffer Module 4: Vray Materials (2 hours) Understanding Vray material properties Creating realistic materials using Vray Building and storing custom Vray material libraries Implementing Vray material overrides Module 5: Vray Rendering and Post Production (2 hours) Overview of Vray rendering settings Rendering images and animations with Vray Post-production techniques in Photoshop Understanding and utilizing Vray frame buffer Compositing Vray render elements in Photoshop Working with Vray denoiser Modeling Techniques: Edit Poly Modeling Extrude, Chamfer, Cut, and Slices Symmetry Mirror Modeling Designing furniture and basic architectural models Lines, Shapes, and Plan Import from AutoCAD/Vectorworks Modifiers: Compound objects (Connect, Scatter, Pro Boolean, Loft, Terrain) Bend and Taper Basic Lights: Omni Light, Spot Light, Direct Light Camera Control: Free Camera, Target Camera Texturing and Rendering: Diffuse and Bump Mapping Environment and Background Images Advanced Rendering Techniques (Interior and Exterior Scenes) Vray Specifics: VRay Lights (Plane, Dome, Sphere, Sun, Shadow) VRay Camera Settings (Focal Length, Film Speed, Shutter Speed) VRay Materials (Diffuse Color, Reflection, Refraction, Blurry Reflections) Upon completing the 10-hour Vray for 3ds Max Training Course, participants will: Master Vray Integration: Understand setup, interface, and tools for effective usage. Excel in Vray Lighting Techniques: Learn diverse Vray lighting methods, enhancing scene realism. Vray Camera Control: Manipulate camera settings, exposure, and create dynamic animations. Vray Material Skills: Create realistic materials, manage libraries, and override material properties. Perfect Rendering and Post-Production: Optimize rendering, produce high-quality images, and enhance results in post-production. Advanced 3D Modeling Expertise: Develop complex shapes, utilize modifiers, and import plans effectively. Recommended Resources: "V-Ray My Way: A Practical Designer's Guide to Creating Realistic Imagery Using V-Ray & 3ds Max" by Lee Wylde "3ds Max Modeling for Games: Insider's Guide to Game Character, Vehicle, and Environment Modeling" by Andrew Gahan "Photoshop for 3D Artists, Volume 1" by 3DTotal Publishing Job Opportunities: Students can pursue careers as: 3D Visualization Artists: Creating realistic visuals for architecture, products, and entertainment. Game Designers: Developing game environments and assets for interactive experiences. Architectural Visualizers: Producing high-quality architectural renders for firms and clients. Product Designers: Crafting detailed product visualizations for marketing and prototyping. Freelance 3D Artists: Offering services on platforms like Upwork, catering to diverse client needs. Opportunities exist in architecture, gaming, animation, advertising, and freelancing. A strong portfolio and networking enhance job prospects. Skills Acquired: Vray Advanced Lighting: HDRI, Global Illumination Mastery. Vray Material Expertise: Shaders, Textures, Realistic Material Replication. Scene Optimization: Large-scale Scene Handling, Speed Optimization. Post-Production Skills: Vray and Photoshop Enhancement, Atmosphere Addition. Career Opportunities: Architectural Visualization Specialist Product Design Visualizer 3D Visualization Artist Freelance Rendering Expert In-House Rendering Consultant Learn the advanced Vray rendering skills, 1-on-1 training courses, boost your career prospects in architectural visualization, product design, and animation industries.  Download 3ds max. Autodesk Download a free 30 day trial of 3ds Max, 3D modelling and rendering software for design visualisation, games and animation to create with full artistic Download Vray V-Ray for 3ds max is an integral rendering software for SketchUp, enabling designers to experience their designs in real-time. Say Goodbye to Group Courses: Welcome to our Personalized Learning Experience! Why Choose Us? Our Course Benefits Include: ​ One-on-One Training: Experience personalized coaching from practicing architects and designers tailored exclusively for you. 1-on-1, Face to Face at (SW96DE) or Live online. Open: Monday to Saturday 9 am to 7 pm. Customized Tutorials: Take home bespoke video tutorials designed to enhance your learning journey. Comprehensive Resources: Receive a digital reference book for thorough revision, ensuring you grasp every concept. Free Ongoing Support: Enjoy continuous after-course support via phone or email, guaranteeing your success even after the class ends. Flexible Syllabus: We adapt syllabus and projects to match your needs, ensuring you learn precisely what matters most to you. Official Certificate: Certificate upon course completion. Why Us? Supported Individual Learning: Our courses, ranging from 10 hours to 120 hrs Diploma training Courses, offer unwavering support at every step. With personalized homework assignments and free after-course assistance, we pave the way to mastering software with unparalleled guidance. Personalized Attention, Not Crowded Classrooms: Bid farewell to crowded classrooms. Experience the intimacy of one-on-one learning. This ensures you receive the undivided attention you deserve, fostering a confident and comfortable learning environment. Financial Flexibility: Embarking on your educational journey shouldn't be a financial burden. We offer a variety of payment plans tailored to your needs. Discover the options available to you and start your learning adventure today. Expert Instructors, Real-world Insight: Our instructors are experts meticulously chosen for their extensive industry knowledge and passion for teaching. They are dedicated to imparting invaluable skills to anyone eager to learn.

Learn the Basic PhotoshopTraining Course Learn retouching, layers, color, correction, shapes, and symbols. Delve into graphic design, photo editing, and digital art. From beginner to pro, gaining expertise in UX strategies, ensuring your websites are impactful and user-friendly. Click here for more info: Website Duration: 10 hours Approach: 1-on1 sessions and Personalized guidance. Schedule: Customize your schedule by booking a convenient hour, available from Monday to Saturday between 9 am and 7 pm. Module 1: Interface and Preferences Familiarize yourself with the Photoshop Interface Customize Panels and Toolbars to match your workflow Explore Photoshop Preferences to optimize settings Discover various Photoshop CC Workspaces tailored for different tasks Begin with essential Keyboard Shortcuts Module 2: Image File Formats Understand diverse image file formats such as PSD, JPEG, PNG, and PDF Delve into File Compression and its influence on image quality Module 3: Creating a New Document Set dimensions and size for new documents Grasp media units for accurate design specifications Explore Color Profiles and their significance Save presets for swift document setups Module 4: Placing Images Differentiate Embedded vs. Linked images Introduction to Smart Objects for non-destructive editing Master the Selection tool for precise image placement Module 5: Image Size and Resolution Save images using various formats and compression settings Understand Image Size and Resolution for diverse output needs Module 6: Layers Introduction Organize your work with Layer management Master layer tasks such as reordering, renaming, grouping, locking, and hiding Module 7: Selection Tools Explore Selection Tools like Marquee, Magic Wand, Quick Selection, and Lasso Grasp Inverse Selection and Deselect for efficient editing Module 8: Layer Effects Apply captivating Layer Effects such as Drop Shadow, Stroke, and Outer Glow Save and replicate Effects Styles for quick application Combine multiple effects for creative designs Module 9: Introduction to Shapes Utilize the Shapes tool for fundamental design elements Create Custom Shapes for unique designs Understand Color principles and use the Properties Panel for adjustments Master the Direct Selection tool for precise shape editing Create a basic poster using provided examples Module 10: Type and Typography Work with Type and explore the Character and Paragraph Panel Utilize Styles Panel for consistent text formatting Save favorite fonts for easy access Apply Effects and Layer Styles on Type for impactful typography Learn about Leading, Tracking, and Kerning for optimal text spacing Module 11: Colors Understand RGB vs. CMYK color modes Select colors using the Eyedropper tool Save colors as Swatches for reuse Create gradients using the Gradient Tool Module 12: Creating a Clipping Mask Master the concept of Clipping Masks and their application Apply Clipping Masks to Type, Images, and Shapes Combine Layer Effects with Clipping Masks for creative designs Module 13: Introduction to Masking Understand Masking and its importance in image editing Utilize the Brush tool for mask creation Learn Masking shortcuts and use Gradient Mask for smooth transitions Module 14: Adjustment Layers Explore Color and Gradient Adjustment Layers for image enhancements Master Curves, Levels, and Hue/Saturation Adjustment Layers for precise color control Convert images to Black and White using Adjustment Layers Combine Adjustment Layer Masks for targeted edits Module 15: Image Touch Up Master various touch-up techniques, including Red Eye Removal, Spot Healing Brush, and Patch Tool Utilize Content Aware Removal for seamless object removal Restore old photos using Clone Stamp and Dodge/Burn tools Enhance portraits by removing blemishes and whitening teeth Module 16: Filters Introduction Understand Smart Objects and Filter usage for non-destructive editing Explore the Filters Gallery and experiment with Blur and Vantage filters Module 17: Blending Modes Introduction Master the concept of Blending Modes and their effects on layer overlays Understand different Blending Modes like Darken, Lighten, and Overlay Layer Mastery: Develop expertise in working with layers, mastering advanced techniques for seamless editing and design organization in Adobe Photoshop. Precision Editing: Skillfully employ a variety of selection tools, ensuring precise and meticulous editing, manipulation, and composition of images and elements. Creative Layer Effects: Apply captivating Layer Effects with finesse, enhancing your designs and visuals to achieve professional-grade aesthetics. Advanced Editing Techniques: Understand the functionalities of Adjustment Layers, Masking, and Clipping Masks, enabling you to perform advanced editing and compositing tasks with confidence and precision. Effective Photo Restoration: Acquire techniques to touch up and restore photographs effectively, ensuring professional-quality results in photo editing and retouching. Typography Expertise: Explore advanced typography techniques, enabling you to create visually appealing text designs that complement your overall compositions. Filter Applications: Gain an introductory understanding of Filters and their creative applications, enhancing your ability to add artistic effects and refine visuals. Practical Color Theory: Grasp the fundamental principles of Color Theory and apply them practically in your designs, ensuring harmonious and visually pleasing color schemes in your work. Course Highlights: Advanced Photoshop Skills: Learn intricate techniques for professional image editing, retouching, and manipulation. Creative Design Projects: Engage in hands-on projects to enhance your practical skills in real-world scenarios. Mastering Special Effects: Dive into advanced topics like layer effects, filters, and blending modes to create stunning visual effects. Typography and Design Principles: Explore typography styles, layout design, and color theory for compelling compositions. Professional Portfolio Development: Receive guidance on creating a professional portfolio showcasing your Photoshop expertise. Potential Job Roles: Graphic Designer: Craft visually appealing graphics for print and digital media. Digital Artist: Create digital artwork for various applications, from illustrations to advertisements. Photo Retoucher: Enhance and manipulate photos for professional use, including portrait retouching. UI/UX Designer: Design user interfaces and experiences for websites and applications. Web Designer: Develop visually engaging websites with expertise in Photoshop for web design. Marketing Content Creator: Produce marketing materials such as banners, brochures, and social media visuals. Freelance Designer: Work independently, offering design services to clients across different industries. Advertising Creative: Contribute to creative campaigns by designing impactful ad visuals. Print Production Specialist: Prepare print-ready materials, ensuring quality in printed products. Photography Post-Processing Specialist: Enhance and retouch photographs, optimizing them for professional use. Comprehensive Photoshop Proficiency: Develop a solid foundation in Photoshop, mastering essential tools and techniques vital for image editing and manipulation. Creative Editing Expertise: Learn advanced retouching, image enhancement, digital artwork creation, and graphic design using Photoshop's powerful features. Professional-Grade Results: Acquire skills for achieving professional-level outcomes in image editing, ensuring precise color correction, seamless retouching, and visually appealing compositions. Optimized Workflow: Discover time-saving tips, shortcuts, and efficient techniques to enhance your Photoshop workflow. Learn layer management, non-destructive editing, and automation for streamlined processes. Versatile Design Skills: Unlock creative possibilities by mastering text effects, digital collages, filters, and graphic design for diverse mediums. Access to Recorded Lessons: Revisit course material and reinforce learning through recorded lessons. Review specific techniques at your own pace, deepening your understanding of Photoshop. Lifetime Email Assistance: Benefit from continuous support with lifetime email assistance. Seek guidance, get answers to questions, and seek clarification even after completing the course.

3ds max on One to one Training Course pay as you go

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace