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21088 Certificate of Completion of Training (CCT) courses

Complaints Handling for Customer Care ( Customer Service )

By Compliance Central

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Complaints Handling for Customer Care ( Customer Service )
Delivered Online On Demand1 hour 42 minutes
£12

Call Center Manager Training

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand2 hours 18 minutes
£12

Call Center Manager Training

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand2 hours 18 minutes
£12

Call Center Manager Training

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand3 minutes
£12

Level 3 Workplace First Aid Training

By Online Training Academy

Prepare yourself and your team for emergencies with our comprehensive Level 3 Workplace First Aid Training. This course equips you with vital skills and knowledge to confidently handle a wide range of workplace incidents. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Level 3 Workplace First Aid Training, learners will gain comprehensive skills and knowledge essential for handling emergencies at work. They will understand the legal responsibilities surrounding workplace first aid and how to manage incidents effectively. Learners will be equipped with basic and advanced first-aid techniques, including CPR, dealing with breathing problems, fractures, and minor injuries. They will learn to conduct primary and secondary surveys to assess and respond to injuries and illnesses promptly. Additionally, the course covers mental health first aid in the workplace, remote psychological first aid, and special considerations like first aid during the coronavirus pandemic. Learners will also learn about using Automated External Defibrillators (AEDs), the role of appointed persons in first aid, and important safety measures for first aiders. This training prepares them to be confident and capable in providing immediate medical assistance in various workplace scenarios. Course Curriculum Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Emergency Management Module 05: Call for an Emergency Module 06: Basic First-Aid Techniques Module 07: Loss of Responsiveness and CPR Module 08: Breathing Problems Module 09: Dealing With Fractures and Dislocations Module 10: Minor Injuries at the Workplace Module 11: Primary Survey Module 12: Secondary Survey Module 13: Secondary Illnesses and Injuries Module 14: Mental Health First Aid in the Workplace Module 15: Remote Psychological First Aid Module 16: First Aid during Coronavirus Pandemic Module 17: First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 18: AED (Automated External Defibrillator) Module 19: Appointed Persons in the Workplace First Aid Module 20: Classifications and Abbreviations Module 21: Things to Keep in Mind for a First Aider Learning Outcomes: Understand legal requirements and frameworks for workplace first aid procedures. Demonstrate effective incident management and emergency response strategies at work. Apply basic first aid techniques to manage minor workplace injuries. Perform CPR and manage breathing problems in emergency situations. Evaluate and manage fractures, dislocations, and secondary illnesses effectively. Identify and provide initial mental health first aid in workplace contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Workplace First Aid Training 4:43:13 1: Module 01: Introduction to Workplace First Aid 21:57 2: Module 02: Legal Framework for Workplace First Aid 14:21 3: Module 03: Incident Management at Work 18:31 4: Module 04: Emergency Management 10:32 5: Module 05: Call for an Emergency 05:11 6: Module 06: Basic First-Aid Techniques 17:57 7: Module 07: Loss of Responsiveness and CPR 09:35 8: Module 08: Breathing Problems 08:21 9: Module 09: Dealing With Fractures and Dislocations 07:18 10: Module 10: Minor Injuries at the Workplace 31:52 11: Module 11: Primary Survey 08:43 12: Module 12: Secondary Survey 11:15 13: Module 13: Secondary Illnesses and Injuries 15:48 14: Module 14: Mental Health First Aid in the Workplace 10:24 15: Module 15: Remote Psychological First Aid 21:04 16: Module 16: First Aid during Coronavirus Pandemic 13:04 17: Module 17: First Aid & PPE Regulations in Pandemics 18:22 18: Module 18: AED (Automated External Defibrillator) 12:04 19: Module 19: Appointed Persons in the Workplace First Aid 10:22 20: Module 20: Classifications and Abbreviations 07:55 21: Module 21: Things to Keep in Mind for a First Aider 07:37 22: CPD Certificate - Free 01:00 Who is this course for? Employees seeking to enhance workplace safety skills. Managers responsible for health and safety protocols. Individuals aiming to become designated workplace first aiders. Newcomers to health and safety roles within organizations. Professionals looking to update their first aid qualifications. Career path Health and Safety Officer Workplace First Aid Trainer Emergency Response Coordinator Occupational Health Advisor Health and Safety Manager Site Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 3 Workplace First Aid Training
Delivered Online On Demand4 hours 42 minutes
£12

Diploma on Port Management

By Online Training Academy

Unlock the secrets of the maritime world with our comprehensive programme designed to transform your understanding of ports and their pivotal role in global trade. Dive deep into the rich tapestry of the UK's port industry, exploring everything from the fundamentals of port operations to advanced strategies in port management. Our meticulously crafted curriculum takes you on a journey through the intricacies of port planning, financial services, and the latest technological advancements that drive efficiency and innovation in this dynamic sector. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the vital elements that contribute to the success of the world's leading ports, and gain insights into the safety protocols and security measures that safeguard maritime operations. With a focus on both historical contexts and contemporary developments, this programme offers a holistic view of the factors influencing port growth and evolution. Engage with the critical aspects of maritime policy and port pricing, and equip yourself with the knowledge to navigate the complexities of port administration and ownership. Enhance your proficiency with industry-specific terminology and cutting-edge software solutions, ensuring you stay ahead in the ever-evolving landscape of port management. Embark on this educational voyage and chart a course towards mastery in the port industry. Course Curriculum Module 01: UK Ports Overview Module 02: Fundamentals of Ports Module 03: Different Types of Port Module 04: Understanding Port and Terminal Management Module 05: Planning & Design Module 06: Financial & Professional Services Module 07: Port Management Module 08: Safety & Security Module 09: Port Equipment Module 10: Software & Solutions Module 11: Introduction to Port Development Module 12: Growth of the World's Leading Ports Module 13: Developments in Terminal Operation Module 14: Introduction to Ship Module 15: Effect of Port Time on Ship Speed Module 16: Types of Port Ownership and Administration Module 17: Organisations Concerning Ports Module 18: The Rise and Fall of Ports Module 19: Information Technology in Logistics Module 20: Safety Module 21: Maritime Policy Module 22: Port Policy Module 23: Port Pricing Module 24: Glossary & Shipping Terms Learning Outcomes: Grasp key concepts and fundamentals of UK ports and their operations. Understand various port types and their unique management requirements. Develop insights into port planning, design, and development strategies. Explore financial services and economic aspects related to port management. Learn about port equipment, software solutions, and terminal operations. Comprehend safety, security, and policy issues within port management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma on Port Management 4:06:13 1: Module 01: UK Ports Overview 12:50 2: Module 02: Different Types of Port 13:57 3: Module 03: Understanding Port and Terminal Management 11:06 4: Module 04: Planning & Design 07:18 5: Module 05: Financial & Professional Services 12:56 6: Module 06: Port Management 06:05 7: Module 07: Safety & Security 06:44 8: Module 08: Port Equipment 07:27 9: Module 09: Software & Solutions 09:23 10: Module 10: Introduction to Port Development 14:01 11: Module 11: Growth of the World's Leading Ports 11:16 12: Module 12: Developments in Terminal Operation 17:03 13: Module 13: Introduction to Ship 07:24 14: Module 14: Effect of Port Time on Ship Speed 06:51 15: Module 15: Types of Port Ownership and Administration 14:04 16: Module 16: Organisations Concerning Ports 07:47 17: Module 17: The Rise and Fall of Ports 07:41 18: Module 18: Information Technology in Logistics 10:08 19: Module 19: Safety 05:28 20: Module 20: Maritime Policy 05:33 21: Module 21: Port Policy 10:12 22: Module 22: Port Pricing 07:08 23: Module 23: Glossary & Shipping Terms 32:51 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring port managers and administrators Maritime industry professionals Logistics and supply chain specialists Infrastructure planners and designers Individuals interested in port operations and policies Career path Port Manager Terminal Operations Supervisor Maritime Policy Analyst Port Development Planner Logistics Coordinator Port Equipment Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Port Management
Delivered Online On Demand5 minutes
£12

Product Management: From Planning to Financial Analysis

By NextGen Learning

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Product Management: From Planning to Financial Analysis. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Product Management: From Planning to Financial Analysis course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Product Management: From Planning to Financial Analysis course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Product Management: From Planning to Financial Analysis career, then enrol in our course today! What will make you stand out? On completion of this Product Management: From Planning to Financial Analysis online course, you will gain: CPD Certified Product Management: From Planning to Financial Analysis Course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Product Management: From Planning to Financial Analysis learning materials. The Product Management: From Planning to Financial Analysis course online test with immediate results Enroling in the Course has no additional costs. You can study and complete the course at your own pace. Study for the Product Management: From Planning to Financial Analysis course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Product Management: From Planning to Financial Analysis is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Product Management: From Planning to Financial Analysis and explore the key topics such as: Product Management: From Planning to Financial Analysis Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management Therefore, reinforce your knowledge and furnish your skills by enroling in our Product Management: From Planning to Financial Analysis course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the Product Management: From Planning to Financial Analysis course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Product Management: From Planning to Financial Analysis Course the Right Option for You? This Product Management: From Planning to Financial Analysis course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course. This Product Management: From Planning to Financial Analysis course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. You should enrol in this Product Management: From Planning to Financial Analysis course if you: Aspire to understand Product Management: From Planning to Financial Analysis better. Already working on Product Management: From Planning to Financial Analysis and am eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in related fields. Requirements Without any formal requirements, you can delightfully enrol in this Product Management: From Planning to Financial Analysis course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Product Management: From Planning to Financial Analysis course at your own pace. Career path The aim of this exclusive Product Management: From Planning to Financial Analysis course is to help you toward your dream career. So, complete this Product Management: From Planning to Financial Analysis course and enhance your skills to explore opportunities in relevant areas.

Product Management: From Planning to Financial Analysis
Delivered Online On Demand4 hours
£12

Party Planner and Event Management Skills

By NextGen Learning

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Party Planner and Event Management Skills. This Party Planner and Event Management Skills is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Party Planner and Event Management Skills course to improve your pertinent skills. In this easy-to-digest Party Planner and Event Management Skills course, you will get exclusive training, which will enable you to stand out in this competitive market. However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Party Planner and Event Management Skills Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Party Planner and Event Management Skills career, then enrol in our Party Planner and Event Management Skills course today! What will make you stand out? On completion of this online course, you will gain: CPD Certified Course After successfully completing the Party Planner and Event Management Skills Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Party Planner and Event Management Skills learning materials. This course online test with immediate results Enroling in this Course has no additional costs. You can study and complete this course at your own pace. Study for this course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Party Planner and Event Management Skills is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Party Planner and Event Management Skills just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Party Planner and Event Management Skills and explore the key topics such as: Module 01: Introduction to Party Planner Module 02: Types of Parties - Overview Module 03: Skills You Need to Be a Party Planner Module 04: Starting Your Party Planning Business Module 05: Party Planning Business Functions Module 06: Initial Planning & Budgeting Module 07: Guest Demographics Module 08: Choosing a Theme Module 09: Venue Requirements Module 10: Food and Beverage Module 11: Vendors Every Party Planner Should Know Module 12: Generating a Client Base Module 13: Networking Module 14: Making the Party Memorable Therefore, reinforce your knowledge and furnish your skills by enroling in our course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Party Planner and Event Management Skills Course the Right Option for You? This Party Planner and Event Management Skills course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Party Planner and Event Management Skills course. This Party Planner and Event Management Skills course is open to everybody. You can access the Party Planner and Event Management Skills course materials from any location in the world and there are no requirements for enrolment. You should enrol in this Party Planner and Event Management Skills course if you: Aspire to understand Party Planner and Event Management Skills better. Already working on Party Planner and Event Management Skills and eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in Party Planner and Event Management Skills-related fields. Requirements Without any formal requirements, you can delightfully enrol in this course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Party Planner and Event Management Skills course at your own pace. Career path The aim of this exclusive Party Planner and Event Management Skills course is to help you toward your dream career. So, complete this Party Planner and Event Management Skills course and enhance your skills to explore opportunities in relevant areas.

Party Planner and Event Management Skills
Delivered Online On Demand4 hours
£12

Mental Health, Psychiatry & Counselling

By NextGen Learning

Discover a world of boundless opportunities within the mental health, psychiatry, and counselling industry. As societal awareness of mental well-being flourishes, so does the demand for skilled professionals. The "Mental Health, Psychiatry & Counselling" bundle, tailored to the UK context, serves as a gateway for learners to access a world of prospects highly coveted in today's ever-evolving healthcare sector. This Mental Health bundle offers a gateway to diverse opportunities. Whether you aspire to specialise in child and adolescent mental health, comprehend the psychology behind addiction, or unravel the intricacies of motivation, each course nurtures skills that resonate with clinics, educational institutions, and therapeutic practices. By investing in this mental health bundle, you're investing in a future where you can make a tangible difference - empowering individuals to overcome challenges and fostering a society that values mental well-being. The Five CPD Accredited Mental Health, Psychiatry & Counselling Courses are: Course 1: Mental Health and Psychiatry Training Course 2: Child and Adolescent Mental Health Course 3: Schema Psychotherapy for BPD (Borderline Personality Disorder) Course 4: Psychology of Alcohol and Drug Addiction Course 5: Psychology of Motivation Learning Outcomes: Grasp mental health nuances, from basics to advanced techniques like Schema Psychotherapy. Learn tailored guidance for young individuals facing mental health issues. Understand addiction psychology for effective intervention strategies. Acquire techniques for driving positive behavioural change. Develop skills for therapeutic and clinical mental health settings. Promote mental well-being in individuals and communities, contributing to a healthier society. Introducing our comprehensive "Mental Health, Psychiatry & Counselling" bundle, meticulously curated to provide a profound understanding of various aspects of mental well-being. With a focus on "Mental Health," this bundle encompasses five enlightening courses that delve into essential topics in the field. Mental Health and Psychiatry Training Embark on a journey to comprehend the intricacies of mental health and psychiatry. Learn about the latest advancements in diagnosing and treating various mental health conditions while exploring the profound impact of psychological well-being on individuals and society. Child and Adolescent Mental Health Dive into child and adolescent mental health, gaining insights into young individuals' unique challenges. Explore strategies to foster healthy development, address potential concerns, and provide vital support during these formative years. Schema Psychotherapy for BPD (Borderline Personality Disorder) Discover an in-depth study of Schema Psychotherapy tailored to address Borderline Personality Disorder (BPD). Gain the expertise to help individuals with BPD navigate their emotions, thoughts, and behaviours, fostering resilience and growth. Psychology of Alcohol and Drug Addiction Unravel the intricate web of addiction with a focus on alcohol and drug dependence. Delve into the psychological underpinnings of addiction, examining factors that contribute to its development and exploring effective intervention strategies. Psychology of Motivation Explore the driving force behind human actions and behaviours with our Psychology of Motivation course. Grasp the psychological mechanisms that ignite and sustain motivation, applying this knowledge to empower individuals towards achieving their goals. Enrol in our Mental Health, Psychiatry & Counselling bundle for extensive expertise and diverse prospects in hospitals, clinics, education, and community outreach. Prepare for a rewarding journey, creating genuine change through your grasp of "Mental Health." Show off your new skills with a certificate of completion. After successfully completing the Mental Healthcourse, you can order your CPD Accredited Certificates as proof of your achievement. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Future mental health professionals Healthcare practitioners seeking to specialise Educators and school counsellors Those curious about mental well-being Community support advocates UK-focused knowledge seekers After Completing this course, you can later enrol in these courses: NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace Level 3 Certificate in Understanding Mental Health (RQF) Level 2 Certificate in Mental Health Awareness (RQF) FAA Level 1 in Awareness for Mental Health (RQF) RQF Mental Health Awareness NVQ Level 3 Mental Health Requirements Without any formal requirements, you can delightfully enrol in this Mental Health, Psychiatry & Counselling course. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path Some of the career paths related to this field are: Clinical Psychologist Psychiatric Nurse School Counsellor Substance Abuse Counsellor Community Outreach Coordinator Research Assistant in Psychology Mental Health Support Worker The combined salary range for careers in this field typically varies from £25,000 to £60,000 per year.

Mental Health, Psychiatry & Counselling
Delivered Online On Demand22 hours
£12

Wedding Planner Level 5

By Training Tale

>> Wedding Planner Level 5 << A wedding planner is a professional who works with a client to design, plan, and manage their wedding. Weddings are important events in people's lives, so couples are often willing to spend a significant amount of money to ensure that their weddings are well-organized. Our Wedding Planner Level 5 course will teach you how to design, plan and host the wedding perfectly in simple and practical ways. The program is ideal for those who want to work as an event organizer. The course will place a strong emphasis on project methods. Discover how to turn your passion for weddings into a lucrative career. Our professional wedding planners will show you how to work with clients of all kinds, how to answer their questions and meet their needs at every stage of the process, from planning to execution. You'll also learn how to find and sign clients, price your work, market your skills, and grow your business. To become a professional wedding planner, this Wedding Planner Level 5 course is perfect. This Wedding Planner course is a comprehensive online course that will provide you with a complete understanding of the nature of the related sector and your key roles within it. The Wedding Planner Level 5 course includes event planning, wedding photography, videography, crafting as well as maintaining the catering section. This is a responsible position that requires a service minded professional attitude. Learning Outcomes By the end of the Wedding Planner Level 5 course, learners will be able to: Learn how to set the tone for your wedding. Learn how to decide who the participants will be. Learn how to plan the ceremony location. Understand how to set a realistic wedding budget. Understand how to buy wedding invitations. Understand how to choose a wedding photographer. Understand special considerations. Understand the ceremony text. Understand how to arrange a wedding reception. Why Choose Wedding Planner Level 5 Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma in Travel & Tourism Course Developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Wedding Planner Level 5 Bundle Course Course 01: Level 5 Diploma in Wedding Planner Course 02: Level 7 Diploma in Event Management Course 03: Level 5 Hospitality Management Course 04: Level 4 Time Management Course Others benefits of this Wedding Planner Level 5 bundle course 4 Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Wedding Planner Level 5 course ] >> Wedding Planner Level 5 << Course Curriculum Of Level 5 Diploma in Wedding Planner Module 01: Setting the Tone for Your Wedding Module 02: Deciding Who the Participants Will Be Module 03: Planning the Ceremony Location Module 04: How to Set a Realistic Wedding Budget Module 05: How to Buy Wedding Invitations Module 06:How to Choose a Wedding Photographer Module 07: Special Considerations Module 08: The Ceremony Text Module 09: Wedding Reception >>---------------<< Assessment Method After completing each module of the Wedding Planner Level 5 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Wedding Planner Level 5 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Our most advanced Wedding Planner Level 5 is suitable for anybody wishing to acquire their first professional employment in this exciting field, or to develop in their current position. Similarly, people who run their own event management companies but lack official training and certificates may find the content of this course useful. Requirements There are no specific requirements for Wedding Planner Level 5 because it does not require any advanced knowledge or skills. Career path Students who successfully complete the Wedding Planner Level 5 course may pursue a range of jobs, including: Activities & Events Planner Meeting & Event Planner Association Event Planner Event Planner/Analyst Exhibition Coordinator Special Events Planner Event Operations Manager Conference Planner

Wedding Planner Level 5
Delivered Online On Demand24 hours
£12