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1175 Centre for Counselling & Psychotherapy Training (CCPT) courses

Acupressure & Massage Techniques

By Online Training Academy

Unlock the secrets of holistic well-being through our comprehensive programme. Dive into the essence of Acupressure & Massage Therapy, where you'll grasp the intricacies of the human body's anatomy and physiology. Explore the ancient techniques and applications of Acupressure, discovering the art of treating specific health conditions effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the fundamentals of Massage Therapy, mastering techniques and applications that go beyond relaxation. Elevate your skills with integrative approaches, understanding how Acupressure and Massage Therapy intertwine seamlessly. Finally, embark on a journey of self-care and professional development, nurturing both yourself and your career. Course Curriculum Module 01: Introduction to Acupressure & Massage Therapy Module 02: Anatomy and Physiology Fundamentals Module 03: Techniques and Applications of Acupressure Module 04: Treating Specific Conditions with Acupressure Module 05: Fundamentals of Massage Therapy Module 06: Massage Therapy Techniques and Applications Module 07: Integrative Approaches in Acupressure & Massage Therapy Module 08: Self-Care and Professional Development Learning Outcomes: Master anatomy and physiology fundamentals for holistic health understanding. Acquire diverse techniques for effective application in Acupressure and Massage Therapy. Specialize in treating specific health conditions through targeted Acupressure methods. Explore the foundational principles and techniques of Massage Therapy for overall well-being. Integrate various approaches to enhance the effectiveness of Acupressure and Massage Therapy. Develop a comprehensive understanding of self-care and foster professional growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Acupressure & Massage Techniques 2:40:10 1: Module 01: Introduction to Acupressure & Massage Therapy 17:54 2: Module 02: Anatomy and Physiology Fundamentals 18:24 3: Module 03: Techniques and Applications of Acupressure 19:49 4: Module 04: Treating Specific Conditions with Acupressure 26:10 5: Module 05: Fundamentals of Massage Therapy 18:53 6: Module 06: Massage Therapy Techniques and Applications 17:53 7: Module 07: Integrative Approaches in Acupressure & Massage Therapy 19:11 8: Module 08: Self-Care and Professional Development 19:56 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? Holistic health enthusiasts seeking in-depth knowledge and skills. Individuals passionate about alternative therapies and natural healing methods. Healthcare professionals aiming to broaden their holistic approach to patient care. Massage therapists looking to enhance their skills with Acupressure techniques. Individuals considering a fulfilling career in holistic wellness and self-care. Career path Holistic Health Practitioner Massage Therapist Wellness Consultant Spa Therapist Complementary Therapist Healthcare Educator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Acupressure & Massage Techniques
Delivered Online On Demand2 hours 42 minutes
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12

Introduction to Parapsychology and Paranormal

By Online Training Academy

Unlock the mysteries of the unknown with our comprehensive course on Introduction to Parapsychology and Paranormal. Delve into fascinating realms where science meets the supernatural, exploring a range of intriguing topics that will expand your understanding of the paranormal world. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners explore fascinating topics related to parapsychology and the paranormal. They delve into the mysteries surrounding UFOs and aliens, learning about investigations and different cultural beliefs. They also study astrology and its historical significance. The course examines the placebo effect, exploring how belief can influence health outcomes. Learners explore the concepts of probability and coincidence, gaining insights into how events may seem connected without being so. They investigate physical manifestations and reactions related to paranormal phenomena, and how these can affect people.The course also covers the influence of conscious and subconscious minds on paranormal experiences, and the practice of meditation as a tool for exploring these phenomena. Learners critically analyze theories related to parapsychology, and study the psychology behind claims of psychic fraud, understanding the complexities involved in such phenomena. Course Curriculum Module 01: Introduction to Parapsychology and Paranormal Module 02: Investigating Aliens and UFOs Module 03: The Origin and Legends in Different Cultures Module 04: Astrology Module 05: Placebo Effect Module 06: Probability and Coincidence Module 07: Physical Manifestations and Reactions Module 08: Manifestation on the Conscious & Subconscious Mind Module 09: Meditation Module 10: Exploring the Theories Module 11: The Psychology of Psychic Fraud Learning Outcomes: Understand Parapsychology theories and their relevance in modern society. Analyze cultural perspectives on paranormal phenomena and their historical context. Evaluate the scientific basis behind phenomena like astrology and placebo effects. Examine the psychological and physiological reactions to paranormal experiences. Discuss the ethical implications surrounding psychic phenomena and related practices. Apply meditation techniques to enhance understanding of consciousness and subconsciousness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Parapsychology and Paranormal 1:39:17 1: Module 01: Introduction to Parapsychology and Paranormal 07:44 2: Module 02: Investigating Aliens and UFOs 11:06 3: Module 03: The Origin and Legends in Different Cultures 08:04 4: Module 04: Astrology 06:50 5: Module 05: Placebo Effect 10:02 6: Module 06: Probability and Coincidence 09:54 7: Module 07: Physical Manifestations and Reactions 05:13 8: Module 08: Manifestation on the Conscious & Subconscious Mind 09:37 9: Module 09: Meditation 10:56 10: Module 10: Exploring the Theories 13:08 11: Module 11: The Psychology of Psychic Fraud 05:43 12: CPD Certificate - Free 01:00 Who is this course for? Individuals curious about paranormal phenomena and its scientific explanations. Students of psychology and sociology interested in unconventional human experiences. Researchers exploring cultural beliefs and their impact on paranormal studies. Those seeking to understand the intersection of psychology and metaphysics. Enthusiasts of meditation and its applications in paranormal exploration. Career path Paranormal Researcher Cultural Anthropologist Astrologer Ethical Psychologist Meditation Instructor Psychological Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Parapsychology and Paranormal
Delivered Online On Demand1 hour 42 minutes
£12

Psychotherapy Training - CPD Accredited

By Training Tale

Psychotherapy: Psychotherapy Training Course Online Do you look forward to learning about the human mind and behaviour? This specially designed Psychotherapy: Psychotherapy Training course will help students understand the human condition and motivate them to pursue further professional development. This Psychotherapy: Psychotherapy Training course will provide a broad overview of psychotherapy. Also, the Introduction to Psychotherapy involves psychotherapy practice in the real field. Through the Psychotherapy: Psychotherapy Training course, you will be capable of understanding the client's perspective when they are under the therapy. Moreover, this Psychotherapy: Psychotherapy Training course also has briefs on various stages of the psychotherapeutic relationship. Enrol in our Psychotherapy: Psychotherapy Training course to increase your employment prospects and equip yourself with the abilities necessary to be successful in psychotherapy! Special Offers of this Psychotherapy: Psychotherapy Training Course This Psychotherapy: Psychotherapy Training Course includes a FREE PDF Certificate. Lifetime access to this Psychotherapy: Psychotherapy Training Course Instant access to this Psychotherapy: Psychotherapy Training Course Get FREE Tutor Support from Monday to Friday in this Psychotherapy: Psychotherapy Training Course Courses are included in this Psychotherapy Training Bundle Course Course 01: Introduction to Psychotherapy Course 02: Diploma in Mastering Psychology Course 03: Safeguarding Vulnerable Adults Training Course 04: Level 2 Award in Awareness of Dementia Others Included in this Psychotherapy: Psychotherapy Training Course Free 03 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Psychotherapy: Psychotherapy Training Course] Psychotherapy: Psychotherapy Training Course Online Industry Experts Designed this Psychotherapy: Psychotherapy Training Course into 04 detailed modules. Course Curriculum of Psychotherapy: Psychotherapy Training Course Module 01: Overview of Psychotherapy Module 02: Psychotherapy Practice Module 03: Prospective Clients in Therapy Module 04: Stages of Psychotherapeutic Relationship Assessment Method of Psychotherapy Training Course After completing each module of the Psychotherapy: Psychotherapy Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Psychotherapy Training Course After completing the MCQ/Assignment assessment for this Psychotherapy: Psychotherapy Training Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Psychotherapy: Psychotherapy Training Course Online This comprehensive Psychotherapy: Psychotherapy Training course is designed for anyone who wants to improve their job prospects or advance their career in this field. Requirements Psychotherapy: Psychotherapy Training Course Online Students who intend to enrol in this Psychotherapy: Psychotherapy Training course must meet the following requirements: Psychotherapy: Good command of the English language Psychotherapy: Must be vivacious and self-driven Psychotherapy: Basic computer knowledge Psychotherapy: A minimum of 16 years of age is required Career path Psychotherapy: Psychotherapy Training Course Online This Psychotherapy: Psychotherapy Training course can lead you to the following career paths: Psychologist Psychology Teacher Psychology Assistant Certificates Certificate of completion Digital certificate - Included

Psychotherapy Training - CPD Accredited
Delivered Online On Demand22 hours
£12

Wellbeing Training Course

By Training Tale

Wellbeing Training Psychotherapy is a perfect way to assist people suffering from various mental illnesses or psychological challenges. Psychotherapy is talking therapy. However, this psychological treatment is not as simple as it sounds. Psychotherapy practitioners require a wide range of skills to understand their patients and prepare them to face their challenges. Furthermore, they must have a thorough understanding of human psychology. With this Wellbeing course, you can learn all of this as well as the basics of human psychology. Why Choose Wellbeing course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Wellbeing course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Wellbeing course. Courses are included in this Wellbeing Bundle Course Course 01: Psychological Wellbeing Practitioner Course 02: Diploma in Health and Wellbeing Course 03: Level 2 Certificate in Awareness of Mental Health Problems [ Note: Free PDF certificate as soon as completing the Wellbeing course ] Wellbeing Training This Wellbeing course aims to provide you with a better understanding of the core concepts of psychotherapy, such as common psychological problems, the difference between psychotherapy and counselling, various forms and types of psychotherapy, and so on. This exclusive Wellbeing course will introduce you to the role of a psychological wellbeing practitioner and the skills required. You will also learn about crisis intervention and how to assist a client in crisis. Industry Experts Designed this Wellbeing course into 08 detailed modules. Assessment Method of Wellbeing Training After completing each module of the Wellbeing Training course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Wellbeing After completing the MCQ/Assignment assessment for this Wellbeing course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Wellbeing Training This Wellbeing course is designed for anyone who wants to learn more about Psychological Wellbeing Practitioner or who wants to start a career. Requirements Wellbeing Training There are no specific requirements for this Wellbeing course Career path Wellbeing Training Certificates Certificate of completion Digital certificate - Included

Wellbeing Training Course
Delivered Online On Demand17 hours
£12

Occupational Therapy, Play Therapy & Mental Health (MCA & DOLS)

By Training Tale

Occupational Therapy: Occupational Therapy Online Training Are you passionate about helping others overcome challenges and improve their quality of life by providing Occupational Therapy? Look no further than our comprehensive Occupational Therapy Course! Discover the power of Occupational Therapy and embark on a fulfilling career path that makes a real difference. Whether you are a healthcare professional seeking to expand your skills or someone interested in entering the field, this Occupational Therapy course is your gateway to success. The Occupational Therapy course is ideal for anybody interested in Occupational Therapy , as well as those who are already working in Occupational Therapy and want to improve their knowledge and skills. Our expert-led Occupational Therapy course is designed to equip you with in-depth knowledge and techniques in Occupational Therapy. Learn the principles and theories behind this dynamic field of Occupational Therapy, and gain hands-on experience through interactive modules of this Occupational Therapy: Occupational Therapy course. Don't miss this chance to make a real impact in people's lives. Enrol now in our Occupational Therapy: Occupational Therapy Online Course and unlock your potential today! Special Offers of this Occupational Therapy: Occupational Therapy Course This Occupational Therapy Course includes a FREE PDF Certificate. Lifetime access to this Occupational Therapy Course Instant access to this Occupational Therapy: Occupational Therapy Course Get FREE Tutor Support from Monday to Friday in this Occupational Therapy: Occupational Therapy Course Main Course: Occupational Therapy Free Courses: Course 01: Play Therapy Course 02: Level 5 Mental Health (MCA & DOLS) [ Note: Free PDF certificate as soon as completing the Occupational Therapy: Occupational Therapy course] Occupational Therapy: Occupational Therapy Training Industry Experts Designed this Occupational Therapy course into 05 detailed modules. Course Curriculum of Occupational Therapy: Occupational Therapy Course Module 1: Introduction to Occupational Therapy Module 2: Functions of Occupational Therapy Module 3: Management Skill Module 4: Career path Module 5: Personal development Assessment Method Occupational Therapy After completing each module of the Occupational Therapy: Occupational Therapy Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Occupational Therapy After completing the MCQ/Assignment assessment for this Occupational Therapy: Occupational Therapy course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Occupational Therapy: Occupational Therapy Online Training This Occupational Therapy course is open to everyone. Requirements Occupational Therapy: Occupational Therapy Training Students who intend to enrol in this Occupational Therapy: Occupational Therapy course must meet the following requirements: Occupational Therapy: Good command of the English language Occupational Therapy: Must be vivacious and self-driven Occupational Therapy: Basic computer knowledge Occupational Therapy: A minimum of 16 years of age is required Career path Occupational Therapy: Occupational Therapy Online

Occupational Therapy, Play Therapy & Mental Health (MCA & DOLS)
Delivered Online On Demand18 hours
£12

Psychology, Counselling and Psychotherapy - 4 in 1

By Training Tale

This Psychology, Counselling and Psychotherapy 4 in 1 bundle course is designed for individuals who are interested in exploring the fields of psychology, counselling and psychotherapy and who want to gain a comprehensive understanding of how these fields intersect and complement each other. Our expert instructors have years of experience in the fields of psychology, counselling and psychotherapy, and will provide you with real-world examples that will help you to understand the concepts and techniques covered in the course. Whether you are a beginner or an experienced practitioner, this course will help you to develop your knowledge and skills in psychology, counselling and psychotherapy. You will learn how to apply the principles and techniques covered in the course to real-world situations, and how to work with clients to help them overcome their challenges and achieve their goals. Enrolling in this Psychology, Counselling and Psychotherapy bundle course is a great investment in your personal and professional development. After completing this Psychology, Counselling and Psychotherapy bundle course you will gain a deeper understanding of human behaviour and emotions, and learn how to apply this knowledge to improve the lives of others. Bundle Courses included with Nursing Assistant course Course 01: Diploma in Mastering Psychology Course 02: Level 2 Certificate in Counselling Skills Course 03:Diploma in Counselling and Psychology Course 04: Introduction to Psychotherapy Assessment Method After completing each module of the Psychology, Counselling and Psychotherapy Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Psychology, Counselling and Psychotherapy course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? This comprehensive Psychology, Counselling & Psychotherapy bundle course is suitable for anyone. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Psychology, Counselling and Psychotherapy - 4 in 1
Delivered Online On Demand21 hours
£12

Introduction to Parapsychology and Paranormal

By Online Training Academy

Unlock the mysteries of the unknown with our comprehensive course on Introduction to Parapsychology and Paranormal. Delve into fascinating realms where science meets the supernatural, exploring a range of intriguing topics that will expand your understanding of the paranormal world. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners explore fascinating topics related to parapsychology and the paranormal. They delve into the mysteries surrounding UFOs and aliens, learning about investigations and different cultural beliefs. They also study astrology and its historical significance. The course examines the placebo effect, exploring how belief can influence health outcomes. Learners explore the concepts of probability and coincidence, gaining insights into how events may seem connected without being so. They investigate physical manifestations and reactions related to paranormal phenomena, and how these can affect people.The course also covers the influence of conscious and subconscious minds on paranormal experiences, and the practice of meditation as a tool for exploring these phenomena. Learners critically analyze theories related to parapsychology, and study the psychology behind claims of psychic fraud, understanding the complexities involved in such phenomena. Course Curriculum Module 01: Introduction to Parapsychology and Paranormal Module 02: Investigating Aliens and UFOs Module 03: The Origin and Legends in Different Cultures Module 04: Astrology Module 05: Placebo Effect Module 06: Probability and Coincidence Module 07: Physical Manifestations and Reactions Module 08: Manifestation on the Conscious & Subconscious Mind Module 09: Meditation Module 10: Exploring the Theories Module 11: The Psychology of Psychic Fraud Learning Outcomes: Understand Parapsychology theories and their relevance in modern society. Analyze cultural perspectives on paranormal phenomena and their historical context. Evaluate the scientific basis behind phenomena like astrology and placebo effects. Examine the psychological and physiological reactions to paranormal experiences. Discuss the ethical implications surrounding psychic phenomena and related practices. Apply meditation techniques to enhance understanding of consciousness and subconsciousness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Parapsychology and Paranormal 1:39:17 1: Module 01: Introduction to Parapsychology and Paranormal 07:44 2: Module 02: Investigating Aliens and UFOs 11:06 3: Module 03: The Origin and Legends in Different Cultures 08:04 4: Module 04: Astrology 06:50 5: Module 05: Placebo Effect 10:02 6: Module 06: Probability and Coincidence 09:54 7: Module 07: Physical Manifestations and Reactions 05:13 8: Module 08: Manifestation on the Conscious & Subconscious Mind 09:37 9: Module 09: Meditation 10:56 10: Module 10: Exploring the Theories 13:08 11: Module 11: The Psychology of Psychic Fraud 05:43 12: CPD Certificate - Free 01:00 Who is this course for? Individuals curious about paranormal phenomena and its scientific explanations. Students of psychology and sociology interested in unconventional human experiences. Researchers exploring cultural beliefs and their impact on paranormal studies. Those seeking to understand the intersection of psychology and metaphysics. Enthusiasts of meditation and its applications in paranormal exploration. Career path Paranormal Researcher Cultural Anthropologist Astrologer Ethical Psychologist Meditation Instructor Psychological Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Parapsychology and Paranormal
Delivered Online On Demand2 minutes
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 minutes
£12

Child Psychology Diploma

By Compliance Central

Are you looking to enhance your Child Psychology skills? If yes, then you have come to the right place. Our comprehensive course on Child Psychology will assist you in producing the best possible outcome by mastering the Child Psychology skills. The Child Psychology course is for those who want to be successful. In the Child Psychology course, you will learn the essential knowledge needed to become well versed in Child Psychology. Our Child Psychology course starts with the basics of Child Psychology and gradually progresses towards advanced topics. Therefore, each lesson of this Child Psychology course is intuitive and easy to understand. Why would you choose the Child Psychology course from Compliance Central: Lifetime access to Child Psychology course materials Full tutor support is available from Monday to Friday with the Child Psychology course Learn Child Psychology skills at your own pace from the comfort of your home Gain a complete understanding of Child Psychology course Accessible, informative Child Psychology learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Child Psychology bundle Study Child Psychology in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Child Psychology Course Improve your chance of gaining in demand skills and better earning potential by completing the Child Psychology Child Psychology Curriculum Breakdown of the Child Psychology Course Introduction to Child Psychology Attachment and Relationship Building in Childhood Impacts of Separation and Loss on Attachment Factors That Influence Development Cognitive Development Social and Emotional Development Personality and Intellectual Development in Children Stages of Language Development Understanding Moral Development Problems of Infancy Problems of Childhood Problems of Adolescence CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Child Psychology course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Child Psychology. It is also great for professionals who are already working in Child Psychology and want to get promoted at work. Requirements To enrol in this Child Psychology course, all you need is a basic understanding of the English Language and an internet connection. Career path The Child Psychology course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Child Psychology. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Child Psychology Diploma
Delivered Online On Demand6 hours
£12