1266 Centre for Counselling & Psychotherapy Training (CCPT) courses delivered Online

Register on the Journal Therapy today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Journal Therapy is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Journal Therapy Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a expert lesson to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Journal Therapy, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Journal Therapy Module 01: Introduction to Journal Therapy 00:10:00 Module 02: Writing to Heal 00:13:00 Module 03: Journal Therapy as a Treatment Method 00:22:00 Module 04: Foundations of Therapeutic Writing 00:13:00 Module 05: Structure of Journal Writing 00:21:00 Module 06: What People Need to Write 00:10:00 Module 07: The Six Windows Model 00:21:00 Module 08: Writing to Help You Take Control of Your Own Life 00:18:00 Module 09: Therapeutic vs Creative Journaling 00:25:00 Module 10: Journaling for a Better Career and Self 00:29:00 Assignment Assignment - Journal Therapy 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Master the techniques of counselling the addicted people in the Diploma in Addiction Therapy and Psychology course. Addiction is one of the barriers to human development and progress. It is responsible for ruining human society and human behaviour. An addicted people need counselling, family support for recovering his condition. If you want to work for the addicted people, the course is designed for you. Throughout the course, you will learn how to deal with Alcoholic parents and their children. The course will introduce you to the treatments of drug addiction. You will learn how to become a 'substance misuse worker'. The concepts of co-dependency and relapse will also be discussed in the course. So, start your journey as a counsellor for treating addicted people. Who is the course for? A beginner with an interest in 'Addiction therapies' or 'Addiction psychology' No previous academic experience is required, only genuine desire to learn! Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the lesson. Good understanding of English language, numeracy and ICT are required to attend this course. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally acknowledged acknowledged lesson; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Content About Promo Video FREE 00:02:00 Introduction: About instructor & the course 00:02:00 Theories of Addiction The Moral Model 00:06:00 The Psychological Model 00:07:00 The Medical / Disease Model 00:09:00 The Socio-Cultural Model 00:05:00 Addiction Treatments Pharmacotherapy 00:03:00 The Minnesota Model 00:04:00 Counselling and Therapy 00:07:00 Harm Reduction Model 00:05:00 Treatments in Practice 00:05:00 Addiction in Society Drug policies, Legislation and Decriminalisation 00:09:00 Community change, Outreach, Harm Reduction or Abstinence 00:06:00 Alcohol and Drug education 00:06:00 Alcohol- and drug related issues in the workplace 00:05:00 Addiction in Families Codependency, Children of alcoholic families, parenting styles, family factors 00:08:00 Relapse for families, 'letting go', dependent attitudes and dependent behaviours 00:07:00 Al-Anon 00:05:00 The Intervention Approach 00:05:00 Working with Addiction Why be a 'helper' 00:03:00 'Helper' qualities and attitudes 00:04:00 Counselling / 'helping' skills 00:04:00 Assignment Assignment - Diploma In Addiction Therapy And Psychology 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Personal Development Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Personal Development Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 02 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Self awareness breeds CONFIDENCE and self-esteem YOO Promo 00:02:00 Introduction to the Yoo Course 00:05:00 How the Course works 00:03:00 Advice from ancient Greece - Know Thyself! 00:04:00 Jung's main psychological types 00:06:00 It's your preference - in colour! 00:03:00 More about the colourful behavioural model 00:06:00 You on a bad day (The Dark Side) 00:04:00 What people say about you when you're not there 00:06:00 Owning your weaknesses 00:07:00 Confidence building is a journey - not an event 00:05:00 Reading and connecting with others for the best RELATIONSHIPS How a new relationship develops 00:03:00 How to understand and build Rapport 00:04:00 The remaining 3 'R's of relationship development 00:04:00 Reading body language, vocal tone and content 00:06:00 Communicating with the four main personality types 00:05:00 The 5 love languages for understanding those close to you 00:04:00 The top 5 relationship tips 00:06:00 Some relationship hacks and shortcuts - use with care! 00:06:00 Emotional intelligence builds resilience and helps us through life's CHANGES Understanding Emotional Intelligence 00:05:00 Recognising, expressing and regulating emotions 00:05:00 What is within your power? 00:06:00 Choices: Wisdom from a whining dog 00:05:00 A personal lesson in mental and emotional resilience 00:05:00 Nine hundred and fifty three; the most important number ever 00:04:00 Telling yourself a different story 00:07:00

Anxiety and Stress Management Coaching is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Anxiety and Stress Management Coaching and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction & What You Will Learn 00:03:00 The Difference Between Stress And Anxiety 00:03:00 Short vs Long Term Stress 00:02:00 The Effects Of Stress & Anxiety On Your Body 00:05:00 Science-Based Stress & Anxiety Management What Is Science-Based Stress & Anxiety Management 00:02:00 Proven Strategies & Techniques 00:02:00 Calm Breathing Calm Breathing Overview 00:01:00 The Benefits Of Proper Breathing 00:03:00 Breathing Exercise #1 - Three Part Breath 00:02:00 Breathing Exercise #2 - Bellows Breath 00:02:00 Breathing Exercise #3 - Diaphragmatic Breathing 00:02:00 Progressive Muscle Relaxation Progressive Muscle Relaxation Overview 00:02:00 How PMR Helps Reduce Stress & Anxiety 00:03:00 Complete PMR Routine 00:07:00 Exercise For Stress Management Exercise For Stress Management Overview 00:01:00 How Exercise Helps Reduce Stress 00:05:00 Stress Management Workout 00:03:00 Beginner Weight Lifting Routine 00:06:00 What Is HIIT Cardio 00:03:00 How To Design A HIIT Cardio Workout 00:05:00 Nutrition For Stress Management Dieting For Stress Management Overview 00:01:00 How Your Diet Affects Your Health 00:04:00 How To Eat For A Longer & Healthier Life 00:01:00 Calculating TDEE 00:03:00 How Many Calories Should You Consume? 00:02:00 Healthy Weight Ranges 00:02:00 The Right Food Choices 00:02:00 The Best Foods For Stress Relief 00:03:00 The Best Foods For Energy 00:03:00 Supplements For Improved Sleep 00:02:00 Supplements For More Focus 00:02:00 Relationships & Stress Relief Relationships & Stress Overview 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 Organizing Your Environment Organizing Your Environment For Stress Management 00:01:00 The Modern Problem 00:04:00 Why We Are Faced With Too Many Distractions 00:02:00 How To Reduce Your Decisions 00:05:00 Organizing Your Home 00:07:00 Organizing Your Time 00:06:00 Organizing Your Work 00:08:00

Overview Forgiveness Coaching and Therapy Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Forgiveness Coaching and Therapy Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1 - Introduction Program Overview 00:05:00 Module 2 - Forgiveness And Unconditional Love The Power Of Forgiveness 00:12:00 Different Aspects Of Love 00:12:00 Module 3 - Expanding Your Knowledge As A Instructor Improving Your Coaching Skills 00:08:00 True Story On The Power Of Forgiveness! 00:10:00 The Age Of Your Soul 00:16:00 The Universal Law Of Karma 00:20:00 Life After Death 00:30:00 Module 4 - Guided Meditation/Visualization For Forgiveness Instructions For Forgiveness Meditation 00:01:00 Guided Meditation On Forgiveness And Love 00:14:00 Module 5 - Energy Healing Therapy Energy Healing Therapy For Forgiveness (Important) 00:02:00 Explanation Of Energy Healing 00:07:00 Forgiveness Exercise Using Energy Healing 00:01:00 Module 6 - Distant Energy Healing The Power Of Distant Healing! 00:01:00 Distant Energy 00:04:00 Setting Up A Distant Healing Session 00:01:00 Module 7- Deep Breathing Proper Deep Breathing Technique 00:01:00 Deep Breathing 00:07:00 Module 8 - The Sacred Contract The Sacred Contract 00:10:00 Module 9 - Primal And Spiritual Instincts Becoming Aware Of Our Spiritual Instincts 00:01:00 Primal And Spiritual Instincts 00:07:00 Assignment Assignment - Forgiveness Coaching and Therapy Training 00:00:00

Comorbid GAD and Depression with CBT What is this webinar about? Around 60% of people with anxiety disorders have also have comorbid depression. We also know that people with anxiety disorders and co-occurring depression have higher overall symptom severity and worse outcomes compared to either alone. While training and textbooks focus almost exclusively on protocols for treating anxiety and depression is isolation, the reality in practical clinical settings is that many clients present with both conditions. This practical workshop will examine some key techniques to help clients work on their comorbid anxiety and depression. We will focus on key questions such as which should be treated first? How do we manage psychoeducation? What might be the most useful therapeutic goals in comorbid cases? What are the protocols for transdiagnostic approaches such as the Unified Protocol?  Key Topics (indicative) Comorbidty Where to start? Psychoeducation and Comorbidity Common pitfalls to avoid for the therapist working with comorbid conditions The Unified Protocol (Barlow) - practical aspects of implementation Working with Children and Young People with comorbid presentations - the three Pathways (Cummings) Case Study for discussion Summary and Next Steps

Boost Your Career By Enrolling In This Critical Thinking - CPD Certified Bundle To Overcome Your Challenges! 5 in 1 Critical Thinking - CPD Certified Bundle Improve your knowledge and enhance your skills to succeed with this Critical Thinking - CPD Certified bundle. This Critical Thinking - CPD Certified bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Critical Thinking - CPD Certified Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Critical Thinking in The Workplace Course 02: Diploma in Creative Problem Solving Course 03: Self Esteem & Confidence Building Course 04: Decision-Making in High-Stress Situations Course 05: Strategic Planning Process All the courses under this Critical Thinking - CPD Certified bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Critical Thinking - CPD Certified bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Critical Thinking - CPD Certified bundle, you can achieve your dreams and train for your ideal career. This Critical Thinking - CPD Certified bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Critical Thinking - CPD Certified? All-in-one package of 5 premium courses' Critical Thinking - CPD Certified bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments with this Critical Thinking - CPD Certified Bundle 24/7 Tutor Support available with this Critical Thinking - CPD Certified Bundle Start your learning journey straightaway! This Critical Thinking curriculum has been designed by Critical Thinking - CPD Certified experts with years of Critical Thinking - CPD Certified experience behind them. The Critical Thinking - CPD Certified course is extremely dynamic and well-paced to help you understand Critical Thinking - CPD Certified with ease. You'll discover how to master the Critical Thinking - CPD Certified skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Critical Thinking - CPD Certified bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Critical Thinking - CPD Certified bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Critical Thinking - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - £10 Hard copy certificate Hard copy certificate - £29 You can order your hard copy certificates at the cost of £29 (for each course).

1 in 4 people in the UK suffer from some type of mental health disorder each year. Depression is the most common mental health illness along with anxiety, and its symptoms can vary greatly. In the Fundamentals in Depression course, you will learn all about depression and its impact on mental health, as well as deepen your knowledge of the science behind depression. Through this course, you will also gain a greater understanding of the different types of neurotransmitter disorders, and how depression affects gut health. It will show you how the mind and body work together and impact each other, to help you keep the mind and body in balance. If you suffer from depression, are a psychology student, or are looking to kickstart a career in counselling, then this course is perfect for you. This best selling Fundamentals in Depression has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Fundamentals in Depression is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Fundamentals in Depression is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Fundamentals in Depression is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Fundamentals in Depression, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Fundamentals in Depression will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Fundamentals in Depression to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this