1 Educators providing C+E courses in Bradford

driver hire training

Bradford

All professional drivers of large goods vehicles must have a Driver Qualification Card, or DQC. There are a small number of exemptions, but essentially if you’re driving an HGV / LGV (licence categories C, C1, C1+E or C+E), then Driver CPC is a legal obligation. Professional PCV drivers with equivalent licences are also required to hold a DQC. Ongoing requirement Whether the initial DQC was gained as part of the drivers’ initial licence acquisition or by attending Driver CPC training courses, Driver CPC is an ongoing requirement. It is mandated by EU law (Directive 2003/59) and is designed to improve the knowledge and skills of drivers, as well as enhancing safety on our roads. The requirement for Driver CPC has not changed as a result of Brexit and there are no Government plans to do so – the relevant regulations pass into UK law. We believe that done well, Driver CPC training makes a positive contribution to the road transport industry, supporting the ongoing professional development of the drivers who make such a valuable contribution to our society. What must a driver do? Each DQC is valid for five years from the date of issue. This means that – unlike the 2014 deadline set when Driver CPC was introduced – each driver’s renewal date is unique to them. All drivers must undertake 35 hours’ periodic training before the end of the five years following the issue date on their DQC. If the training is not undertaken during that time, they will not be permitted to drive professionally until they have completed their 35 hours. The best way to ensure that a DQC doesn’t lapse is to carry out at least one day’s mandatory periodic training every year. To check your Driver Certificate of Professional Competence (Driver CPC) training record, visit the Driver & Vehicle Standards Agency website. The consequences If a driver is caught driving commercially without their Driver Qualification Card: Both driver and operator face fines of up to £1000 Driver suspended from driving commercially until training is completed Possible reduction in driving workforce, and operations adversely affected If operations are affected, your reputation with customers could be damaged If convicted, operator’s OCRS rating will drop to red Likely increase in insurance premiums What should I look for in Driver CPC training? When choosing your Driver CPC training provider, look for a wide range of relevant topics for drivers to choose from. This keeps the training useful, interesting and engaging. Look out for interactive elements, such as videos, quizzes and feedback sessions, which will benefit drivers, and add real value to the training.

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Courses matching "C+E"

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Sales skills for selling products (In-House)

By The In House Training Company

Bad news - people don't buy your product. Better news - they don't buy anyone else's product either. Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'. So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap. This course will help participants: Build rapport with authenticity Use open questions, listening and summary to properly understand the prospect Use 'impact' questions to 'stack the pain' of remaining with the status quo Convert features into personalised benefits that reflect stated needs Handle objections with calm confidence Identify buying signals Close effectively Convey credible urgency centred on the prospect's - not the salesperson's - interests 1 What makes a customer buy any product? Moving towards 'pleasure' Moving away from 'pain' Robert Cialdini's Psychology of Influence - buying motives Understanding what your product does for customers Why there is never a 'one size fits all' approach What are the real 'unique selling points' and why the salesperson is the real 'USP' At what point does the customer emotionally buy your product? 2 Getting past gatekeepers What gatekeepers' motivations are How to make them your friend rather than your enemy How to make your call harder to block than to put through How to control the gatekeeper with questions, not answers Using Cialdini's 'reciprocity' law to get put through more often Practical exercise in which the trainer poses as gatekeeper 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why How to 'stack the pain' of the status quo with 'impact questions' Practical 'pain stacking' exercise in pairs What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing Practical funnelling exercise in pairs The power of summary 4 How to create tailored benefits and not 'dive into solution' What is 'diving into solution'? Examples and analogies Why it is to be avoided Practical exercise in pairs - how it feels to have solutions offered up too early How to avoid 'feature-dumping' What is 'value selling'? How to create tailored benefits How to convert product features into benefits How to deal with the prospect's competitor allegiance 5 Handling objections and testing the water How to overcome the price objection by selling value Common objections the participants encounter and answers that work The objections salespeople carry in their own heads The 'A-C-E' objection-handling model How to uncover objections When - and when not - to trial close 6 Closing skills Why salespeople often close too early How to identify buying signals How to use urgency with skill and effectiveness Four killer closing techniques that work How to avoid buying the product back by careless post-sale talk How to ask for referrals for your product How to 'farm' the account for future opportunities 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Sales skills for selling products (In-House)

Delivered in Harpenden or UK Wide or OnlineFlexible Dates

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