1424 Business courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for Individuals preparing for the Cisco Customer Success ManagerSpecialist certification Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Overview After taking this course, you should be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification. Course Outline Transition to Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities Additional course details: Nexus Humans Cisco Customer Success Manager v2.2 (DTCSM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Customer Success Manager v2.2 (DTCSM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This advanced course is for Infrastructure Specialist, Senior Technical Specialist,Technical Specialist, Support Engineers, and System Architects. Overview Understand the MDM Architecture and how the Physical, Virtual and Hybrid MDM handles a service request Understand the core Workbench features available for the InfoSphere MDM Understand how MDM using OSGi for deploying customizations to the product Create a new Physical MDM Entity using the Workbench Wizard Extend an existing Physical MDM Entity using the Workbench Wizard Extend an existing Physical MDM Service using the Workbench Wizard Create a new Composite Service using a transiant object containing other existing business objects Customize and deploy a Virtual configuration Create a new Virtual Callout Handler Create a new Virtual Composite View Generate new Services based on the Virtual configuration (eSOA) Customize a Hybrid MDM implementation Understand the Adaptive Service Interface (ASI) This course is designed for anyone who wants to get an understanding of how to use and customize the InfoSphere Master Data Management using the InfoSphere MDM Workbench InfoSphere MDM Architecture . OSGi and MDM . Data Additions . Physical Data Extensions . MDM Physical Behavior Extensions . Composite Services . Adaptive Services Interface (ASI) . Virtual Data Model . Virtual Handlers . eSOA Toolkit . Hybrid MDM .

Duration 1 Days 6 CPD hours This course is intended for This course is intended for IT Asset Managers and other professionals involved in Asset Management, strategic planning, security programs and those affected or influenced by ITAM and security initiatives. The mission of IAITAM?s CAMSE course is to maximize the contribution of IT Asset Management professionals to the information security and physical security of the organization by bridging the gap between ITAM and IT security processes while incorporating security strategies throughout the ITAM policies, processes and procedures so that ITAM enhances the security program and improves the applicable governance. This course includes the comprehensive online examination necessary for achieving CAMSE Certification. Course Outline Scope of IT Security & ITAM Threat Prevention vs. Threat Protection Decentralized vs. Centralized Security The IT Security Plan ITAM?s Role in Risk Management The 12 KPAs & Security Program Management & Security Communication & Education Management & Security Policy Management & Security Acquisition Management & Security Asset Identification Management & Security Disposal Management & Security Project Management & Security Documentation Management & Security Financial Management & Security Legislation Management & Security Compliance Management & Security Vendor Management & Security Assessing Asset Risk Level Program Issues by Asset Type ITAM Program Assessment for Security

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Data Consultants /Managers, Program/Project Managers, and Solution Architects. Overview Gain hands-on experience in running SAP BusinessObjects BI tools on top of SAP NetWeaver BW data In this course, students are provided with detailed knowledge on the integration for reporting of SAP BusinessObjects BI Platform 4.x with SAP NetWeaver 7.x. Overview of SAP BusinessObjects Business Intelligence(BI) 4.x and SAP NetWeaver Describing SAP BusinessObjects 4.x Semantic Layer in SAP BusinessObjects BI 4.x and Data Connectivity Describing Semantic Layer Technology Creating a Universe with the Information Design Tool SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP NetWeaver BW Creating a Workbook in SAP BusinessObjects Analysis, Edition for Microsoft Office Creating a Workbook with SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP BW SAP BusinessObjects Analysis, Edition for OLAP and SAP NetWeaver BW Creating a Workspace with SAP BusinessObjects Analysis, Edition for OLAP Creating a Workspace in SAP BusinessObjects Analysis, Edition for OLAP Based on a BW Query SAP BusinessObjects Design Studio and SAP NetWeaver BW Creating an Analytical Application in SAP BusinessObjects Design Studio Creating an Analytical Application with Scripting SAP BusinessObjects Dashboards and SAP NetWeaver BW Creating a Dashboard with SAP BusinessObjects Dashboards Creating a Dashboard with BEx Query SAP Crystal Reports and SAP NetWeaver BW Creating a Report with SAP Crystal Reports for Enterprise Creating a Report with SAP Crystal Reports 2013 Creating a Report with SAP Crystal Reports 2013 and SAP NetWeaver BW Differentiating SAP Crystal Reports 2013 and SAP Crystal Reports for Enterprise SAP BusinessObjects Web Intelligence and SAP NetWeaver BW Creating a Web Intelligence Document Creating a Web Intelligence Document for SAP NetWeaver BW SAP BusinessObjects Explorer and SAP NetWeaver BW Creating an SAP BusinessObjects Explorer Information Space Describing Data Connectivity between SAP BusinessObjects Explorer and SAP NetWeaver BW Information Distribution Reporting with Mobile Devices Creating Publications with SAP Crystal Reports and SAP BusinessObjects Web Intelligence Integrating BI Content with SAP NetWeaver Enterprise Portal

Duration 5 Days 30 CPD hours This course is intended for This course is designed for technical professionals who require the skills to administer IBM MQ. Overview After completing this course, you should be able to: Describe the IBM MQ deployment options Create and manage queue managers, queues, and channels Use the IBM MQ sample programs and utilities to test the IBM MQ network Configure distributed queuing Configure MQ client connections to a queue manager Define and administer a queue manager cluster Administer Java Message Service (JMS) in MQ Implement basic queue manager restart and recovery procedures Use IBM MQ troubleshooting tools to identify the cause of a problem in the IBM MQ network Manage IBM MQ security Monitor the activities and performance of an IBM MQ system This course is also available as self-paced virtual (e-learning) course IBM MQ V9.1 System Administration (ZM156G). This option does not require any travel.This course teaches you how to customize, operate, administer, and monitor IBM MQ on-premises on distributed operating systems. The course covers configuration, day-to-day administration, problem recovery, security management, and performance monitoring. In addition to the instructor-led lectures, the hands-on exercises provide practical experience with distributed queuing, working with MQ clients, and implementing clusters, publish/subscribe messaging. You also learn how to implement authorization, authentication, and encryption, and you learn how to monitor performance. Introducing IBM MQ Exercise Getting started with IBM MQ Working with IBM MQ administration tools Exercise Working with IBM MQ administration tools Configuring distributed queuing Exercise Implementing distributed queuing Managing clients and client connections Exercise Connecting an IBM MQ client Advanced IBM MQ client features Working with queue manager clusters Exercise Implementing a basic cluster Publish/subscribe messaging Exercise Configuring publish/subscribe message queuing Implementing basic security in IBM MQ Exercise Controlling access to IBM MQ Securing IBM MQ channels with TLS Exercise Securing channels with TLS Authenticating channels and connections Exercise Implementing connection authentication Supporting JMS with IBM MQ Diagnosing problems Running an IBM MQ trace Backing up and restoring IBM MQ messages and object definitions Using a media image to restore a queue Backing up and restoring IBM MQ object definitions High availability Monitoring and configuring IBM MQ for performance Monitoring IBM MQ for performance Monitoring resources with the IBM MQ Console Additional course details: Nexus Humans WM156G IBM MQ V9.1 System Administration (using Windows for labs) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM156G IBM MQ V9.1 System Administration (using Windows for labs) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for a non-technical audience and doesn't require any prior coding or technical experience. The handson exercises will be done using pre-built OpenAI tools and interfaces that are user-friendly and easy to use. Overview Working in an interactive learning environment, led by our engaging expert, you will: Get comfortable with the basics of prompt engineering and discover how it can make a difference in various business tasks, such as enhancing customer support, creating content, and fine-tuning sales pitches. Develop the knack for crafting, refining, and perfecting prompts suited to specific business situations by understanding context, user intent, and what makes a prompt great. Learn how to smoothly incorporate prompt engineering solutions into your existing business workflows, including pinpointing the right processes, integrating with your current software, and keeping data privacy and security in check. Become proficient in advanced techniques and best practices in prompt engineering, like making use of APIs, customizing language models, and collaborating with your teammates across different departments. Keep up with the latest developments in prompt engineering and be ready to adapt to changing business needs and trends, ensuring that you stay relevant and continue to grow in the dynamic business world. Prompt engineering is the process of designing and refining input prompts to get desired output from advanced language models, such as OpenAI Codex or GPT-4. It involves creating effective questions or statements that guide the AI model to generate useful responses for a specific task or purpose, like enhancing customer support, generating content, and fine-tuning sales pitches, making it an essential skill set for a wide range of business applications. Quick Start to Prompt Engineering for Everyday Business Users is a one-day, workshop style hands-on course that where you'll learn how to create effective prompts, integrate prompt engineering solutions into existing workflows, and uncover advanced techniques and best practices. Guided by our engaging, expert instructor, you?ll experiment with innovative tools and develop practical skills that can be immediately applied to a variety of projects. Whether you're aiming to enhance customer interactions, simplify content creation, or refine internal communication, this immersive learning experience will equip you with the knowledge to make a meaningful impact on your organization. Introduction to Prompt Engineering Understand the fundamentals of prompt engineering and its applications in the business world. What is prompt engineering? Importance of prompt engineering in business Key concepts and terminology Examples of prompt engineering in business scenarios Overview of popular prompt engineering tools (e.g., OpenAI Codex, GPT-4) Activity: Hands-on exploration of prompt engineering tools: Participants will engage in a fun scavenger hunt activity, where they will experiment with different prompt engineering tools to answer a set of questions. Developing Effective Prompts Learn how to create and refine prompts for a variety of business applications. Anatomy of a good prompt Understanding context and user intent Techniques for prompt iteration and optimization Generating specific and creative responses Handling sensitive information and biases Activity: Prompt development workshop: Participants will practice developing and refining prompts in a collaborative, game-like environment, where they will compete to create the most effective prompts for given business scenarios. Integrating Prompt Engineering into Business Processes Discover how to incorporate prompt engineering solutions into existing workflows. Identifying business processes that can benefit from prompt engineering Integrating prompt engineering with existing software and tools Evaluating the success and impact of prompt engineering solutions Ensuring data privacy and security Scaling prompt engineering solutions across an organization Activity: Business process integration simulation: Participants will work in teams to create a plan for integrating a prompt engineering solution into a simulated business process, with a focus on creativity and practicality. Advanced Techniques and Best Practices Gain insights into advanced techniques and best practices for prompt engineering in a business context. Leveraging APIs for prompt engineering Customizing and fine-tuning language models Adapting to changing business requirements and trends Collaborating with cross-functional teams Staying up-to-date with prompt engineering advancements Activity: Advanced prompt engineering challenge: Participants will take part in a friendly competition, using advanced techniques to solve complex business-related prompt engineering challenges. Additional course details: Nexus Humans QuickStart to Prompt Engineering for Everyday Business Users (TTAI2009) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the QuickStart to Prompt Engineering for Everyday Business Users (TTAI2009) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for - Every organization who has invested in the training of their development team in Scrum and/ or Agile - Process owners - Process managers - Employees and managers responsible for designing, reengineering or improving processes - Consultants guiding their clients through process improvement initiatives - Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview -The learning objectives for CAPO include an understanding of: Basic Agile and Agile Service Management concepts Process owner role and responsibilities Managing and prioritizing a process backlog Creating and utilizing user stories Collaborating with process stake holders and other process owners Overseeing Agile process design and improvement activities Managing organizational change activities Monitoring and measuring process performance Conducting process reviews and identifying improvements This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Students learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ?just enough? process and how to continually align process performance with overall business goals. This course prepares you for the Certified Agile Process Owner (CAPO)© certification. Please contact the center for outline details Additional course details: Nexus Humans Certified Agile Process Owner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Agile Process Owner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Report authors wanting to develop interactive report content, or content disconnected from IBM Cognos servers. In this course, participants increase their IBM Cognos Analytics experience by building interactive reports using Active Report controls, which can be distributed to and consumed by users in a disconnected environment, including mobile devices. Introduction to IBM Cognos Active Reports Examine IBM Cognos Active Reports Convert an existing report into an Active Report Add interactions in Active Reports using Active Report connections Create a basic Active Report Examine interactive behavior of Active Report controls Save a report in the IBM Cognos Analytics portal Save an Active Report to an MHT file Save an Active Report as a report template Use an Active Report as a prompt page Understand Active Report security Use Active Report Connections Examine Active Report connections Filter and select in controls using Active Report connections Examine variables Use a single variable to control multiple controls Use multiple variables to show different data in different controls Use Active Report controls to support mobile device usage Active Report Charts & Decks Add charts to active reports Understand and optimize chart behavior Examine decks and data decks Optimize use of decks Review Master Detail relationships Examine RAVE visualizations

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers Privacy Officers Health IS Managers Risk Managers Information Security Managers Compliance and Privacy Officers Overview Upon completion, the student will be ready to take the Certified Healthcare Information Systems Security Practitioner exam by mile2. In addition, at the end of the CHISSP course, the student will be versed with best practices in the healthcare industry and will be able to establish a framework with current best practices in respects to privacy, regulation and risk management. The Certified Healthcare IS Security Practitioner, C)HISSP certification course covers the skills and knowledge to implement the best IT healthcare practices, as well as, regulatory compliance and standards in the healthcare industry. Because of growing industry regulations and privacy requirements in the healthcare industry, the C)HISSP was developed by Mile2. Graduates of this course have become vital in managing and protecting healthcare data and are tasked to protect patient information by implementing, managing, and assessing proper IT controls for patient health information integrity. Course Outline Intro to the Healthcare Industry Regulatory Environment Healthcare Privacy and Security Policies Information Governance Risk Management Third-Party Risk Management

Duration 1 Days 6 CPD hours This course is intended for Experienced Web Intelligence report creators and analysts upgrading from a previous version of SAP BusinessObjects Web Intelligence to SAP BusinessObjects Web Intelligence 4.1. In this course, participants will gain an understanding of the Deltas between Web Intelligence 3.1 and 4.1. Content Preview Data Ribbon Options Context Menus Drag-and-Drop functionality Application Modes -Data Mode -Reading Mode -Design Mode Freeze Columns New options in the formula editor Grouping Data New Predefined Cells Element Linking New Charting Engine Direct Connectivity to SAP BW BEx Queries