Customer Service Essentials 1 Day Training in Northampton
Customer Service Essentials 1 Day Training in Aberystwyth
Assertive behavior is to confidently express what one feels, believes, or thinks while respecting the boundaries of feelings, beliefs, and thoughts of others. Understand the three components of interpersonal communication in more detail, verbal, vocal and visual message. We will show you how to own your thoughts and feelings and take a stand to express your rights or emotions. Learning Objectives Identify the three components of interpersonal communication, Describe the benefits of assertiveness, Explain verbal, vocal, and visual language and behaviors Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.
Customer Service Essentials 1 Day Training in Airdrie
Customer Service Essentials 1 Day Training in Norwich