44940 Care courses

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Feeling Stuck in Your Career? The Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses Bundle is Your Skill-Building Solution. This exceptional collection of 40 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Clinical Psychology, CBT, DBT & Human Behaviour bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Clinical Psychology, CBT, DBT & Human Behaviour bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses bundle on your job life and career growth! This Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses Bundle Comprises the Following CPD Accredited Courses: Course 01: Clinical Psychology Course 02: Mental Health Care Training - MCA & DOLS Course 03: Depression Counseling Course 04: Communication Skills in Health and Social Care Course 05: Domiciliary Care Support Worker Course 06: Psychology of Anxiety and Stress Course 07: Counselling Skills Training Course 08: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 09: Diploma in Dialectical Behaviour Therapy (DBT) Course 10: Emotional Intelligence and Human Behaviour Course 11: The Care Certificate Preparation Course 12: Mental Health Support Worker Course 13: Nursing Assistant Diploma Course 14: Adult Nursing Training Course 15: IsiXhosa for Healthcare: The Nurse Course 16: Nurse Prescribing Course 17: Medical Transcription Course 18: Medical Writing Course 19: Medical Terminology Training Course 20: Medical Law Course 21: Clinical Coding - Online Course Course 22: Observation Skills for Carers Course 23: Clinical Governance Course - Level 3 Course 24: Medical & Clinical Administration Diploma Course 25: Clinical Observations Skills Course 26: Consent Training in Healthcare Course Course 27: Introduction to Vaccination Course 28: Safe Handling of Medicines Course 29: Verification of Death Training for Nurses Course 30: Personal Hygiene Course 31: Public Health Course 32: Career Development Plan Fundamentals Course 33: CV Writing and Job Searching Course 34: Learn to Level Up Your Leadership Course 35: Networking Skills for Personal Success Course 36: Ace Your Presentations: Public Speaking Masterclass Course 37: Learn to Make a Fresh Start in Your Life Course 38: Motivation - Motivating Yourself & Others Course 39: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 40: Decision Making and Critical Thinking What will make you stand out? Upon completion of this online Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses Bundle, you will gain the following: CPD QS Accredited Proficiency with this Clinical Psychology, CBT, DBT & Human Behaviour Bundle After successfully completing the Clinical Psychology, CBT, DBT & Human Behaviour bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Clinical Psychology, CBT, DBT & Human Behaviour Bundle The online test with immediate results You can study and complete the Clinical Psychology, CBT, DBT & Human Behaviour bundle at your own pace. Study for the Clinical Psychology, CBT, DBT & Human Behaviour bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Clinical Psychology, CBT, DBT & Human Behaviour bundle, a comprehensive, complete collection of 40 courses. Each course in the Clinical Psychology, CBT, DBT & Human Behaviour bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Clinical Psychology, CBT, DBT & Human Behaviour bundle offers the flexibility and convenience to learn at your own pace. Make the Clinical Psychology, CBT, DBT & Human Behaviour package your trusted partner in your lifelong learning journey. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses is perfect for: Expand your knowledge and skillset for a fulfilling career with the Clinical Psychology, CBT, DBT & Human Behaviour bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Clinical Psychology, CBT, DBT & Human Behaviour bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Clinical Psychology, CBT, DBT & Human Behaviour bundle. Learn on your schedule, in the comfort of your home - the Clinical Psychology, CBT, DBT & Human Behaviour bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Clinical Psychology, CBT, DBT & Human Behaviour bundle. Certificates CPD Certificates Digital certificate - Included

This Course at a Glance Define the common causes of fire and understand how to reduce the risks its possess Acquire knowledge about the Fire triangle that shows how a fire can start Recognise elements of combustion and ways in which fires can spread Learn about the most common causes of fire such as electricity, smoking, arson etc Understand the chemistry of fire and its ability to spread through four specified methods Identify the health risk caused by smoke and know how to control it Recognise the fire safety features in buildings and understand their role in fire prevention, management, and evacuation Understand how to respond upon the discovery of a fire Demonstrate the use of fire drills to test the practicality of fire evacuation plans Recognise the different types of Fire Extinguishers and when to use them Recognise the different types of Fire Extinguishers and when to use them Basic Fire Safety Awareness Course for Care Homes Training Overview The Regulatory Reform (Fire Safety) Order 2005 applies to all workplaces, regardless of their size, and mandates employers to offer adequate fire awareness training for all employees. Companies, therefore, have a legal obligation to follow government-issued fire safety laws and legislation. Maintaining proper fire safety in care homes is indeed a crucial concern as it is a matter of life and death because of the vulnerable people residing there. During any emergency relating to fire, it is extremely difficult to evacuate the vulnerable residents safely as most of them are very old or completely bedridden. This course is designed to equip you with basic fire safety awareness with additional safety measures tailored specifically for anyone who owns or works in a care home. This course will train you to respond quickly and efficiently if a fire breaks out in care homes and ensure the vulnerable occupants are evacuated safely out of the danger zone. The London Fire Brigade upon investigation came to the conclusion that 29% of the care homes had failures relating to fire doors within their premises, 10% had inadequate training for staff and managers and 14% had evidence of poor emergency planning or a potential lack of staff to implement emergency plans. Hence, it is significantly important for care homes to train their staff with the essential knowledge and skills to tackle any unfortunate fire events that may occur within the premises and implement emergency plans to mitigate the potential risks associated with fire. Upon successful completion of this Fire Safety Awareness Training Course, you will be able to work out effective evacuations and risk assessment plans to avoid injuries or even fatalities that can result in tragic incidents such as death. Who should take this course? This Fire Safety Awareness Training Course is suitable for: Any employee working in care homes Owners of any care home Anyone responsible for supervising fire safety Any designated fire marshall in their workplace Anyone interested to learn about fire safety protocols Whether you are the owner of any care home or an employee looking to ensure the safety of the vulnerable residents residing there, by implementing property safety protocols, this course will set you up with the appropriate skills and knowledge to design an effective fire safety evacuation plan to protect them by all means. Entry Requirements There are no academic entry requirements for this Basic Fire Safety Awareness Course for Care Homes Training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Fire Safety Awareness Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Chemistry of Fire Module 2: Common Causes of Fire Module 3: Basic Safety Features in Buildings Module 4: Introduction to Fire Extinguishers Module 5: What to do in Cases of Fire Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description Dementia Awareness diploma Designed to help any staff who works in a health or social care environment with people suffering from dementia, the Dementia Awareness Diploma explains the umbrella syndrome that also includes associated conditions like Alzheimer's disease. Staff that are new to the subject can use this course to gain an introduction whereas experienced staff can use this course to refresh what they have learnt or update their knowledge. Taking care of an individual who displays symptoms of dementia is a challenging task and it becomes even harder if the person taking care does not fully comprehend the condition. Keeping this in mind, the course has been prepared to impart basic information regarding the various types of dementia, its causes and the common risk factors that cause the development of this condition in an individual. A detailed insight into the various types of dementia, the nature and characteristics of dementia and also the methods to prevent as well as manage this appalling condition is provided by the Dementia Awareness Diploma. This comprehensive course touches all bases from the various categories to the latest research being done about the causes and also the potential ways in which the risk of dementia can be lessened. In order to have an effective communication with those who suffer from dementia, you must be respectful, and empathetic and have a complete understanding of the various effective communication strategies. To continue to have meaningful communication through all the stages of dementia, you need to be adaptable. During the course of the Dementia Awareness Diploma Course, you will learn how to do this and how to succeed even in the most challenging of situations where communication is deemed very difficult. What you will learn 1: About dementia 2: Treatments 3: Living well 4: Planning ahead 5: Services for people with dementia 6: Support for carers Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

There are over 100 million horses in the world today, with horse owners on almost every continent and in almost every society. This Horse Care will cover many unique aspects of horse care and management. This advanced level course is designed to provide you with the skills and foundational knowledge needed for a successful career in the equine industry or advancement to higher level study. The purpose of this Stable Management Course is to develop the learner's practical skills while also providing theoretical knowledge on a variety of topics such as initial assessment of horse, horse health, horse nutrition and horse husbandry. Through this Stable Management Course, you will also learn how to tack up horses for specialist work, prepare horses for public appearance and much more. Learning Outcomes After completing this Stable Management Course, learner will be able to: Understand how to receive a horse and carry out an initial assessment. Understand plan diets and implement feeding regimes for horses. Know how to promote the health and well-being of horses. Gain a thorough understanding of clip horses. Gain in-depth knowledge about young horses equipment. Why Choose Stable Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Main Course: Level 3 Diploma in Work-based Horse Care and Management Free Courses: Course 01: Entry Level Award in Dog Training and Husbandry (Entry 3) Course 02: Level 2 Certificate For Animal Nursing Assistants [ Note: Free PDF certificate as soon as completing the Stable Management Course] Course Curriculum of the Horse Care Module 01: Receive A Horse and Carry Out An Initial Assessment Module 02: Plan Diets and Implement Feeding Regimes for Horses Module 03: Monitor and Maintain Stocks of Feed and Bedding Module 04: Promote The Health and Well-being of Horses Module 05: Deliver Basic Health Care Treatment to Horses Module 06: Promote, Monitor and Maintain Health, Safety and Security of the Workplace Module 07: Contribute to Training from the Ground Module 08: Tack Up Horses for Specialist Work Module 09: Prepare Horses for Public Appearance Module 10: Clip Horses Module 11: Introduce Young Horses to Equipment Assessment Method After completing each module of the Stable Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Stable Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Stable Management Course is ideal for private horse owners, small scale breeders, animal welfare officers, leisure riders, non-equine vet nurses or anyone who wants to learn about horse care and management in detail. Requirements There are no specific requirements for this Stable Management Course because it does not require any advanced knowledge or skills. Career path After completing this Stable Management Course, you may able to pursue a variety of promising career opportunities, such as: Horse breeding manager Barn/stable owner Horse trainer Rodeo crew member Horse show manager Horse care technician Exercise rider.

Course Overview Broaden your knowledge of animal science and biotechnology within one course through the Animal Science & Biotechnology Course. This course will deepen your understanding and build your skills in the following areas. The Animal Science & Biotechnology Course will help you understand the fundamentals of animal science and biotechnology. From the easily digestible modules, you will receive a clear understanding of animal psychology and anatomy. This course will provide you with detailed lessons on cell biology and biochemistry. You will be able to grasp the key knowledge of genetics and understand the steps of evolution. This course will also educate you on different types of animal diseases and medications. By the end of the course, you will become competent in pet care. The Animal Science & Biotechnology Course is a golden opportunity to build a solid foundation in these subjects. Enroll in the course and start learning today! Learning Outcomes Familiarize yourself with the anatomy and physiology of animals Enrich your knowledge of cell biology and biochemistry Understand the principles of animal microbiology Learn about the core aspects of genetics and evolution Grasp the essentials knowledge of animal diseases and medication Acquire the key skills for pet care Who is this course for?  The Animal Science & Biotechnology Course is for individuals wishing to pursue a career in animal science or biotechnology. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path  The Animal Science & Biotechnology Course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Biochemist Microbiologist Vernerian Zookeeper Dog trainer Module 01: Principles of Animal Science Principles of Animal Science 00:13:00 Module 02: Animal Anatomy and Physiology Animal Anatomy and Physiology 00:37:00 Module 03: Cell Biology Cell Biology 00:29:00 Module 04: Biochemistry Biochemistry 00:23:00 Module 05: Animal Microbiology Animal Microbiology 00:25:00 Module 06: Genetics and Evolution Genetics and Evolution 00:19:00 Module 07: Animal Nutrition Animal Nutrition 00:24:00 Module 08: Animal Disease and Medicine Animal Disease and Medicine 00:23:00 Module 09: Animal Behavioural Ecology Animal Behavioural Ecology 00:23:00 Module 10: Pet Care Pet Care 00:19:00 Module 11: Wildlife Management Wildlife Management 00:29:00 Module 12: Animal Welfare Animal Welfare 00:23:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Understanding Working in the Health Sector Level 2 Course This Understanding Working in the Health Sector Level 2 Course is designed for those interested in or new to working in the healthcare sector. This qualification will provide you with a thorough understanding of the healthcare sector and its various roles. The Understanding Working in the Health Sector Level 2 course will assist you in developing the skills required to work in the health sector and become an effective team member. Through this Understanding Working in the Health Sector Level 2 Course, you will learn about the role of a healthcare worker, communication skills, personal development in the health care sector, health/safety and security in the health care sector, understanding quality standards, equality, diversity and inclusion. So, take this Understanding Working in the Health Sector Level 2 Course and increase your employability skills. Learning Outcomes After completing this Understanding Working in the Health Sector Level 2 Course, the learner will be able to: Gain a solid understanding of the role of the Healthcare Worker. Gain strong communication skills for Understanding Working in the Health Sector. Understand personal development in the Health Sector. Gain in-depth knowledge about health, safety and security in the Health Sector. Know the quality standards that apply to Healthcare Settings. Understand equality and diversity in the Health Sector. Why Choose Understanding Working in the Health Sector Level 2 Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Understanding Working in the Health Sector Level 2 Bundle Course Course 01: Understanding Working in the Health Sector Level 2 Course 02: Mental Health Support Worker Course 03: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care >> Other Benefits of Understanding Working in the Health Sector Level 2 Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Understanding Working in the Health Sector Level 2 Course] Understanding Working in the Health Sector Level 2 Course Course Curriculum of Understanding Working in the Health Sector Level 2 Course Module 01: Understand the Role of the Healthcare Worker Module 02: Communication Skills for Working in the Health Sector Module 03: Personal Development in the Health Sector Module 04: Health, Safety and Security in the Health Sector Module 05: Understand Quality Standards in the Health Sector Module 06: Equality and Diversity in the Health Sector Assessment Method After completing each module of the Understanding Working in the Health Sector Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Understanding Working in the Health Sector Level 2 Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Understanding Working in the Health Sector Level 2 Course This Understanding Working in the Health Sector Level 2 Course is ideal for people who want to earn a recognised certificate that will allow them to start or advance their careers in health care support and administration roles. It is suitable for those who work or plan to work in general practice, health centre, or hospital support and administration occupations and want to demonstrate a relevant range of knowledge and job skills. Requirements Understanding Working in the Health Sector Level 2 Course There are no specific requirements for this Understanding Working in the Health Sector Level 2 Course because it does not require any advanced knowledge or skills. Career path Understanding Working in the Health Sector Level 2 Course Enrolling in this Understanding Working in the Health Sector Level 2 Course can lead to the following job opportunities: Adult Social Worker Healthcare Assistant Mental Health Nursing Health & Social Care Trainer Health & Social Care Assessor Health & Social Care Teacher Health & Social Care Tutor Certificates Certificate of completion Digital certificate - Included

This course provides delegates with the information needed to assess the risk of pressure ulcers and Tissue Viability.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

This course raises awareness of discrimination in and out of the workplace. The learner will be supported to understand forms of discrimination and how to respond to different types of discrimination.