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Polishing Masterclass with Stephen M Goldsmith Thursday 20th and Friday 21st February 2025 (2 Day Course) 10-4pm

5.0(21)

By Workshop 925

We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his Masterclass June 2023 . If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards. WHEN: Thursday 20th and Friday 21st February 2025 WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Stephen M Goldsmith ABOUT STEPHEN: Stephen M Goldsmith started out at Rochester Art college, now known as University for the Creative Arts and was apprenticed at C.J Vander’s in 1971 and indentured with The Worshipful Company of Goldsmiths’. Now a Master Polisher of over 50 years’ experience, originally working for the Crown Jewellers Asprey & Garrards and well-known society jeweller Theo Fennell. Many of the pieces polished are now seen in Palaces, Museums and the rich and famous across the world. Stephen is one the most respected jewellery & silver polishers and is currently is teaching polishing across Europe and is known affectionately as “The Gold polishing Guru”. He has polished and restored many famous silverware pieces including the Americas Cup; Cricket World cup, Wimbledon Cup, Dubai Gold Cup, Premier League Cup. He has also been privileged to work in the jewel house at the Tower of London restoring The Grand Punch bowl made in 1830 and used by the Royal family on many occasions. Also known for polishing the largest pure gold coins made by the Royal Mint the largest being the James Bond 7kg pure gold coin. He is a fellow of the Institute of Professional Goldsmiths (IPG) and their official ambassador and a Master of The Dutch Guild of Goldsmiths. He shares his trade skills by teaching nationally and internationally including at Goldsmiths Centre, School of Master Jeweller’s Birmingham and VanTol & Breet Academy (Netherlands), The School of Jewellery Dublin & The Design & Craft Irish Craft Council in Kilkenny, Vannilla Ink, Aka_bespoke Manchester, Sheila Fleet in Orkney, Patrick Mavros in Zimbabwe and Mauritius. Stephen is a Freeman of The Worshipful Company of Goldsmiths’ and was granted the Freedom of the City of London in 1975. He has also had the very rare honour of winning The Goldsmith’s Company Award twice, plus many other prestigious awards and served as a council member for The Goldsmiths’ Craft and Design Council and a published authority on polishing precious metals “Polishing and Finishing for Jewellers and Silversmiths by the Crowood Press. WHAT DOES THE DAY INVOLVE? We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his Masterclass June 2023 . If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards.You can get a glimpse of what he does on his instagramWHAT HAPPENS DURING THE MASTERCLASS?First, Stephen will talk about his career giving you an insight into the makings of a master craftsman. Then he will demonstrate just why he is known as master polisher. After this demonstration you will be guided by Stephen to try and replicate what you have been shown in the demonstration.After working through a few more exercises you will set to work on your own jewellery, receiving guidance on not just how to achieve the finish you would like for your jewellery but to reach a standard of finish you didn’t know you could.These Masterclasses are a great opportunity to learn from someone who is:a) A true master in our tradeb) Not a grump or condescending because you don’t know somethingc) Happy to chat and share his knowledge!All you need to bring is some of your own jewellery (around 6 items) at the point where it’s ready for polishing.You will have a spindle that is yours for the duration of the masterclass, mops, materials etc will be provided. It can be a messy business so make sure your clothing is workshop friendly!You will also have full access to our workshop, benches, tools and equipment if needed.This Masterclass will leave you with the knowledge and skills to take your polishing to a highly professional standard. EXPERIENCE REQUIRED: This class will benefit jewellers with some experience who are looking to learn to polish their work to a professional level. Our small classes mean we are able to provide each student with the support they require. CLASS SIZE: 6 WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. We have a microwave, kettle and fridge to store or cook your lunch choices. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Polishing Masterclass with Stephen M Goldsmith Thursday 20th and Friday 21st February 2025 (2 Day Course) 10-4pm
Delivered In-PersonFlexible Dates
£380

Polishing Masterclass with Stephen M Goldsmith Thursday 31st October and Friday 1st November (2 Day Course) 10-4pm

5.0(21)

By Workshop 925

We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his polishing masterclass. If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards. WHEN: Thursday 31st October and Friday 1st November 2024 WHERE:  Workshop 925 based at The Mayford Centre, just outside of Woking and very close to Guildford. Unit F9 The Mayford Centre, Mayford Green Woking, Surrey  GU22 0PP TUTOR: Stephen M Goldsmith ABOUT STEPHEN: Stephen M Goldsmith started out at Rochester Art college, now known as University for the Creative Arts and was apprenticed at C.J Vander’s in 1971 and indentured with The Worshipful Company of Goldsmiths’. Now a Master Polisher of over 50 years’ experience, originally working for the Crown Jewellers Asprey & Garrards and well-known society jeweller Theo Fennell. Many of the pieces polished are now seen in Palaces, Museums and the rich and famous across the world. Stephen is one the most respected jewellery & silver polishers and is currently is teaching polishing across Europe and is known affectionately as “The Gold polishing Guru”. He has polished and restored many famous silverware pieces including the Americas Cup; Cricket World cup, Wimbledon Cup, Dubai Gold Cup, Premier League Cup. He has also been privileged to work in the jewel house at the Tower of London restoring The Grand Punch bowl made in 1830 and used by the Royal family on many occasions. Also known for polishing the largest pure gold coins made by the Royal Mint the largest being the James Bond 7kg pure gold coin. He is a fellow of the Institute of Professional Goldsmiths (IPG) and their official ambassador and a Master of The Dutch Guild of Goldsmiths. He shares his trade skills by teaching nationally and internationally including at Goldsmiths Centre, School of Master Jeweller’s Birmingham and VanTol & Breet Academy (Netherlands), The School of Jewellery Dublin & The Design & Craft Irish Craft Council in Kilkenny, Vannilla Ink, Aka_bespoke Manchester, Sheila Fleet in Orkney, Patrick Mavros in Zimbabwe and Mauritius. Stephen is a Freeman of The Worshipful Company of Goldsmiths’ and was granted the Freedom of the City of London in 1975. He has also had the very rare honour of winning The Goldsmith’s Company Award twice, plus many other prestigious awards and served as a council member for The Goldsmiths’ Craft and Design Council and a published authority on polishing precious metals “Polishing and Finishing for Jewellers and Silversmiths by the Crowood Press. WHAT DOES THE DAY INVOLVE? We are very pleased to announce that Stephen Goldsmith aka the Gold polishing Guru is coming to our workshop 925 to teach his polishing masterclass. If you’re in the industry, he needs no introduction but for anyone who hasn’t heard of him, he is a master of the polishing craft with over 50 years experience, his client list past and present includes, Asprey, Garrard, Theo Fennell, Hamilton and Inches Crown Jewellers of Scotland, The Royal Mint, The Royal Society. He has polished and restored many famous silverware pieces including the Americas Cup; Davis Cup; Wimbledon Cup and the Premier League Cup and he has also advised the Tower of London Jewel House on the upkeep of their silver collections. He also judged the polishing section of Goldsmiths craft and design awards.You can get a glimpse of what he does on his instagramWHAT HAPPENS DURING THE MASTERCLASS?First, Stephen will talk about his career giving you an insight into the makings of a master craftsman. Then he will demonstrate just why he is known as master polisher. After this demonstration you will be guided by Stephen to try and replicate what you have been shown in the demonstration.After working through a few more exercises you will set to work on your own jewellery, receiving guidance on not just how to achieve the finish you would like for your jewellery but to reach a standard of finish you didn’t know you could.These Masterclasses are a great opportunity to learn from someone who is:a) A true master in our tradeb) Not a grump or condescending because you don’t know somethingc) Happy to chat and share his knowledge!All you need to bring is some of your own jewellery (around 6 items) at the point where it’s ready for polishing.You will have a spindle that is yours for the duration of the masterclass, mops, materials etc will be provided. It can be a messy business so make sure your clothing is workshop friendly!You will also have full access to our workshop, benches, tools and equipment if needed.This Masterclass will leave you with the knowledge and skills to take your polishing to a highly professional standard.EXPERIENCE REQUIRED: This class will benefit jewellers with some experience who are looking to learn to polish their work to a professional level. Our small classes mean we are able to provide each student with the support they require. CLASS SIZE: 6 WHAT TO BRING: For safety reasons, during each class, you are required to wear appropriate footwear, we request that no open toed shoes are worn within Workshop 925. Long hair should also be tied back when working with the equipment. You may also wish to bring a notebook. We have handouts for many demonstrations, but there are always many tips and tricks given verbally by the tutor, which some might like to keep note of. We have a microwave, kettle and fridge to store or cook your lunch choices. PAYMENT OPTIONS: You can pay via our website or in our workshop in person using our card machine. If you prefer to pay directly, you can email us on hello@workshop925.com and we can invoice you manually to arrange a bank transfer. For classes over £80, instalment options are also available. Please email us on hello@workshop925.com to arrange. Gift Voucher – if you have a voucher to redeem, please email us before booking on hello@workshop925.com Please check your dates carefully before booking a class as we are unable to offer refunds. See our Terms & Conditions for full details.

Polishing Masterclass with Stephen M Goldsmith Thursday 31st October and Friday 1st November (2 Day Course) 10-4pm
Delivered In-PersonFlexible Dates
£380

CITB Temporary Works Coordinator (2 day)

4.9(182)

By You Can Do It .Training

This course is designed to assist those on site who have responsibility for managing all forms of...

CITB Temporary Works Coordinator (2 day)
Delivered In-Person in Stoke on TrentFlexible Dates
£375

Dog Training - Train Puppies Course

By One Education

There’s no denying that puppies can be both heart-melting and hilariously unpredictable. From chewed-up slippers to surprise puddles on the carpet, early puppyhood can be quite the adventure. This online course is designed to help you steer that puppy energy in the right direction—using smart, consistent training techniques that actually work (and won’t require you to chase your dog around the house with a treat pouch). Whether you're new to dogs or brushing up after bringing home your third Labrador, this guide meets you where you're at. You’ll explore everything from essential commands and social habits to managing common behavioural quirks with patience and a touch of humour. Learn how to shape a pup’s early habits into a foundation of good manners—without ever needing to leave your sofa. No fluff, just the stuff that gets tails wagging and households running a bit more smoothly. Learning Outcomes: Upon completion of this course, learners will be able to: Select the right puppy for their lifestyle and needs Prepare their home for a new puppy and set them up for success Address common puppy problems and behaviour issues Train their puppy using positive reinforcement techniques Establish a healthy and positive relationship with their puppy The course on Dog Training - Train Puppies is designed to provide learners with essential knowledge and skills to train their puppies effectively. The curriculum covers a range of topics, including how to choose the right puppy, preparing for their arrival, and addressing common puppy problems. The course begins by exploring the importance of choosing the right puppy for one's lifestyle and needs. Learners will gain insights into puppy behavior and learn how to assess a puppy's temperament and personality to find the best match. The course also covers how to prepare for a new puppy's arrival, including creating a safe and comfortable space for them and introducing them to their new home. The course then moves on to address common puppy problems, such as potty training, chewing, barking, and jumping. Learners will learn effective techniques for addressing these problems using positive reinforcement training methods. The course also covers how to establish a healthy and positive relationship with one's puppy and maintain good behavior throughout their development. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path This course is ideal for those who are interested in training their own puppies or working in the pet industry. The following career paths are available: Pet Store Associate: £15,000 - £19,000 per year Dog Walker: £18,000 - £22,000 per year Pet Trainer: £20,000 - £25,000 per year Pet Groomer: £16,000 - £22,000 per year Pet Behaviourist: £25,000 - £30,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Dog Training - Train Puppies Course
Delivered Online On Demand3 hours
£12

Here’s your starting point to a rewarding and successful career in compliance! Learn the ins and outs of compliance for the financial services industry with LGCA and become a certified professional member of the fastest growing GRC association out there.

Certificate in Compliance
Delivered Online On Demand1 hour
£625.41

Parenting Course

By Ebiere Parent Coach

Discover what is really behind your child's emotions; Delve deeper into your past and how it is affecting your parenting Discipline effectively to empower your child; Raise an Authentic and Resilient child Strengthen your relationship with your child

Parenting Course
Delivered Online On Demand13 weeks
£79

Retail Analytics In Microsoft Excel Diploma

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Course Introduction Introduction 00:03:00 Part 1: Forecasting Basics of Forecasting 00:05:00 Creating Linear Model with Trendlines 00:08:00 1.1 Getting Data Ready For Regression Model Gathering Business Knowledge 00:03:00 Data Exploration 00:03:00 The Data and the Data Dictionary 00:07:00 Univariate analysis and EDD 00:03:00 Discriptive Data Analytics in Excel 00:10:00 Outlier Treatment 00:04:00 Identifying and Treating Outliers in Excel 00:04:00 Missing Value Imputation 00:03:00 Identifying and Treating missing values in Excel 00:04:00 Variable Transformation in Excel 00:03:00 Dummy variable creation: Handling qualitative data 00:04:00 Dummy Variable Creation in Excel 00:07:00 Correlation Analysis 00:09:00 Creating Correlation Matrix in Excel 00:08:00 1.2 Forecasting Using Regression Model The Problem Statement 00:01:00 Basic Equations and Ordinary Least Squares (OLS) method 00:08:00 Assessing accuracy of predicted coefficients 00:14:00 Assessing Model Accuracy: RSE and R squared 00:07:00 Creating Simple Linear Regression model 00:02:00 Multiple Linear Regression 00:05:00 The F - statistic 00:08:00 Interpreting results of Categorical variables 00:05:00 Creating Multiple Linear Regression model 00:07:00 1.3 Handling Special Events Like Holiday Sales Forecasting in presence of special events 00:02:00 Excel: Running Linear Regression using Solver 00:08:00 Excel: Including the impact of Special Events 00:22:00 1.4 Identifying Seasonality & Trend for Forecasting Models to identify Trend & Seasonality 00:06:00 Excel: Additive model to identify Trend & Seasonality 00:09:00 Excel: Multiplicative model to identify Trend & Seasonality 00:06:00 Market Basket Analysis Market Basket and Lift - Introduction 00:08:00 Named Ranges - Excel 00:10:00 Indirect Function - Excel 00:05:00 2-way lift calculation in Excel 00:11:00 2-way lift calculation - Dynamic 00:07:00 2-way lift data table creation 00:07:00 3-way lift calculation 00:19:00 Store Layout optimization using Lift values 00:15:00 RFM (Recency, Frequency, Monetary) Analysis RFM (recency, frequency, monetary) Analysis 00:08:00 RFM Analysis in Excel- Part 1 00:16:00 RFM Analysis in Excel- Part 2 00:12:00 Part 2: Pricing Part 2: Pricing Steps of setting a Pricing policy 00:03:00 Different Pricing Objectives 00:07:00 2.1 Estimating Demand Estimating Demand 00:07:00 Forms of Demand Curve 00:02:00 Excel: Estimating Linear Demand Curve 00:08:00 Excel: Estimating Power Demand curve with Elasticity 00:05:00 Excel: Estimating Power Demand Curve with points 00:03:00 Subjective Demand curve 00:01:00 Excel: Estimating Subjective Demand Curve 00:02:00 2.3 Evaluating Pricing Strategies Price Bundling 00:07:00 Types of Bundling 00:08:00 The Bundling Problem 00:04:00 Excel: Solving Bundling problem Part 1 00:14:00 Excel: Solving Bundling problem Part 2 00:08:00 Non-Linear Pricing Strategies 00:03:00 Excel: Solving Bundling problem (Price Reversal) 00:08:00 3.1 Lifetime Customer Value Lifetime Customer Value - Key concepts 00:09:00 Lifetime Customer Value - Excel model 00:11:00 3.2 Variations And Sensitivity Analysis Sensitivity Analysis in Excel 00:07:00 Variations in finding customer value 00:07:00 Appendix 1: Excel Crash Course Basics 00:08:00 Worksheet Basics 00:16:00 Entering values and Formulas 00:07:00 Data Handling Basics - Cut, Copy and Paste 00:14:00 Saving and Printing - Basics 00:09:00 Basic Formula Operations 00:13:00 Mathematical Formulas 00:19:00 Textual Formulas 00:17:00 Logical Formulas 00:11:00 Date-Time Formulas 00:07:00 Lookup Formulas ( V Lookup, Hlookup, Index-Match ) 00:08:00 Data Tools 00:19:00 Formatting data and tables 00:18:00 Pivot Tables 00:08:00 Advance Excel- Solver, Data tables 00:15:00 Assessment Assessment - Retail Analytics In Microsoft Excel Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Retail Analytics In Microsoft Excel Diploma
Delivered Online On Demand
£19

Customer Service Course Online

By Lead Academy

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. Course Highlights Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this customer service course for? This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. Aims and Learning Outcomes of this English Grammar Course Upon completion of this training, you will: Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Entry Requirements There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Why you should buy this course from Lead Academy? We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course: Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7. Tutor support: With all of our courses, you'll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly We Are Unbeaten By Price And Quality Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course. Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions). Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments. Course Curriculum Overview Introductory Video Setting the Scene Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers Exploring Our Own Experiences Part Two Lesson Three : Meet and Great Meet and Greet Meet and Greet Part Two Lesson Four : Equality and Diversity Equality and Diversity Lesson Five : Telephone skills Developing Your Telephone Skills Telephone Skills Part Two Telephone Skills Part Three Telephone Skills Part Four Lesson Six: Hints and Tips Hints and Tips for Best Practice Hints and Tips Part Two Hints and Tips Part Three Hints and Tips Part Four Hints and Tips Part Five Lesson Seven : Complaints Dealing with Complaints Lesson Eight : Conclusion Conclusion Assessment Assessment - Customer Service Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Customer Service Course Online
Delivered Online On Demand
£25

Advanced Diploma Course in Counselling and Psychotherapy Online

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 5 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about counselling and psychotherapy Understand the core competencies and principles of counselling and psychotherapy Explore the various areas of counselling and psychotherapy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert counsellor or psychotherapist Advanced Diploma Course in Counselling and Psychotherapy Online Master the skills you need to propel your career forward in counselling and psychotherapy. This course will equip you with the essential knowledge and skillset that will make you a confident counsellor or psychotherapist and take your career to the next level. This comprehensive counselling and psychotherapy course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this counselling and psychotherapy course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective counselling and psychotherapy practice and equip you with the essential skills, confidence and competence to assist you in the counselling and psychotherapy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in counselling and psychotherapy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for counsellor or psychotherapist or for people who are aspiring to specialise in counselling and psychotherapy. Enrol in this counselling and psychotherapy course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive counselling and psychotherapy course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this counselling and psychotherapy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This counselling and psychotherapy course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This counselling and psychotherapy course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This counselling and psychotherapy course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum About Counselling and Psychotherapy About Counselling and Psychotherapy 00:08:00 Therapeutic Environment & Sessions Therapeutic Environment & Sessions 00:16:00 Types of Psychotherapy Types of Psychotherapy 00:13:00 Different Schools of Psychotherapy Different Schools of Psychotherapy 00:13:00 Psychotherapy for Key Mental Issues Psychotherapy for Key Mental Issues 00:23:00 Crisis Management through Psychotherapy Crisis Management through Psychotherapy 00:11:00 Child Psychotherapy Child Psychotherapy 00:18:00 Job Profile of a Therapist Job Profile of a Therapist 00:09:00 Understanding Counselling Module 1: Understanding Counselling 00:20:00 Legislations and Ethics of Counselling Module 2: Legislations and Ethics of Counselling 00:20:00 Counselling Theories Module 3: Counselling Theories 00:20:00 Best Practices for Online Counselling Module 4: Best Practices for Online Counselling 00:20:00 Relationship between Counselling and Psychotherapy Module 5: Relationship between Counselling and Psychotherapy 00:20:00 Psychiatric Disorders during Childhood Module 6: Psychiatric Disorders during Childhood 00:20:00 Counselling Children and Young People Module 7: Counselling Children and Young People 00:20:00 Counselling Depression and Psychological Disorders Module 8: Counselling Depression and Psychological Disorders 00:15:00 Therapy for Trauma and Substance Abuse Module 9: Therapy for Trauma and Substance Abuse 00:20:00 Anxiety and Stress Counselling Module 10: Anxiety and Stress Counselling 00:20:00 Helping Clients with Personality Disorders Module 11: Helping Clients with Personality Disorders 00:20:00 Managing Eating & Sleeping Disorders Module 12: Managing Eating & Sleeping Disorders 00:20:00 Self-Harm and Suicide Counselling Module 13: Self-Harm and Suicide Counselling 00:20:00 Family Counselling Module 14: Family Counselling 00:20:00 Couples and Pre-Marital Counselling Module 15: Couples and Pre-Marital Counselling 00:20:00 Career Counselling and Life Coaching Module 16: Career Counselling and Life Coaching 00:20:00 Conclusion Conclusion 00:01:00 Assessment Assessment - Advanced Diploma Course in Counselling and Psychotherapy Online 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Advanced Diploma Course in Counselling and Psychotherapy Online
Delivered Online On Demand
£19.99

Create a Winning Product Strategy That Expands Your Business - Masterclass

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about product strategy Understand the core competencies and principles of product strategy Explore the various areas of product strategy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert business manager Create a Winning Product Strategy That Expands Your Business - Masterclass Course Master the skills you need to propel your career forward in product strategy. This course will equip you with the essential knowledge and skillset that will make you a confident business manager and take your career to the next level. This comprehensive product strategy that grows your business course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this product strategy that grows your business course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective product strategy practice and equip you with the essential skills, confidence and competence to assist you in the product strategy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in product strategy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for business manager or for people who are aspiring to specialise in product strategy. Enrol in this product strategy that grows your business course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive product strategy that grows your business course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this product strategy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This product strategy that grows your business course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This product strategy that grows your business course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This product strategy that grows your business course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Pricing Strategy Overview 00:03:00 What Pricing Communicates About Your Products and Services What Price Communicates 00:05:00 Scenario-Based Pricing 00:02:00 Types of Pricing Strategies 00:01:00 What Investors are Looking for in Your Pricing Strategy 00:01:00 Test Your Pricing 00:01:00 Pricing Model Basics The 3 Pricing Models 00:02:00 Guess The Pricing Model 00:02:00 Examples of Pricing Models 00:01:00 Case Study T-Shirt Pricing 00:02:00 Pricing Model - Part 1 Common Pricing Strategy Mistakes 00:02:00 5 Key Steps to Pricing Strategy 00:01:00 Researching Your Market 00:05:00 Case Study Researching the Competition 00:03:00 Know Your Margins 00:09:00 Average Industry Margins 00:02:00 Pricing Model Part 2 - Price Influencers Pricing Influencers Explained 00:01:00 Pricing Variable 1 - Competition 00:01:00 Pricing Variable 2 - Demand 00:02:00 Pricing Variable 3 - First of a Kind 00:02:00 Pricing Variable 4 - Uniqueness 00:02:00 Pricing Variable 5 - Scarcity 00:02:00 Pricing Variable 6 - Quality 00:02:00 Pricing Variable 7 - Margin 00:02:00 Pricing Variable 8 - Customer Perception of Value 00:01:00 Scoring Your Pricing Influencers 00:04:00 Pricing Model Part 3 - Pricing Models Let's Review the 3 Pricing Models 00:01:00 Cost-Based Pricing Pros and Cons 00:03:00 Market-Based Pricing Pros and Cons 00:03:00 Value-Based Pricing Pros and Cons 00:05:00 Choosing a Pricing Model 00:02:00 Setting Your Price Case Study 00:03:00 Common Mistakes in Pricing 00:02:00 Supplementary Resources Supplementary Resources - Create a Winning Product Strategy That Grows Your Business - MasterClass 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Create a Winning Product Strategy That Expands Your Business - Masterclass
Delivered Online On Demand
£19.99