1154 Care courses in Thornaby-on-Tees delivered Live Online

Inspiring, interactive and unique 4-hour CPD certified training on Communication and Co-production with Parents/Carers

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

This day provides evidence based information on the preparation and performance of spirometry, and includes video demonstrations on spirometry and peak flow to help delegates gain the necessary skills to perform accurate spirometry tests.

This course provides learners with the knowledge and skills necessary to care for the adult patient requiring High Flow Nasal Oxygen (HFNO).

This course is designed to enable learners to increase their understanding of risk assessment and risk management in Health and Social Care settings.

It is a requirement within codes of practice e.g., BS 5839-1, and within legislation e.g., Health & Safety at Work Act 1974, that duties are placed upon employers and employees regarding health & safety and in particular electrical safety.

An opportunity to develop essential knowledge and skills that are necessary for the safe care and management of a patient requiring an Intra-Aortic Balloon Pump (IABP)

Become an MHFA Champion in just one day, gaining an understanding of common mental health issues, the confidence to advocate for awareness, the skills to recognise signs of mental ill health, and the ability to support positive wellbeing."

Key Components Case study work (throughout) Introduction to Motivational Interviewing MI Strategies Facilitating Behaviour Change Care Act 2014 Cognitive Behavioural interventions Outcomes are policy and practice tools as well as an action plan