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The BCS Foundation Certificate in Business Analysis is a foundation- level certification that provides a broad understanding of business analysis principles and techniques. It is offered by the British Computer Society (BCS), a professional association for IT professionals.

Become a certified ISO 9001:2015 Lead Auditor with our CQI and IRCA accredited course. Gain the skills to lead quality management audits and enhance your career. Enroll now!

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?

So in this masterclass I will share my experience, knowledge and tools on how to be a great boss.

The Paediatric Infectious Diseases team at University College London Hospital are hosting this training for the networks of people who care for Unaccompanied Asylum Seeking Children: Support/ Key workers, foster carers, social workers and members of Looked After Children teams. The aim of the training is to inform you why we carry out infectious screening, how our service works, and how you can support our service. Cademy will send you a link for the Teams meeting once you have registered. Please disseminate these events in your networks. For more information and queries please contact Joanna Martin, Specialist Nurse: joanna.martin8@nhs.net.

The Paediatric Infectious Diseases team at University College London Hospital are hosting this training for the networks of people who care for Unaccompanied Asylum Seeking Children: Support/ Key workers, foster carers, social workers and members of Looked After Children teams. The aim of the training is to inform you why we carry out infectious screening, how our service works, and how you can support our service. Cademy will send you a link for the Teams meeting once you have registered. Please disseminate these events in your networks. For more information and queries please contact Joanna Martin, Specialist Nurse: joanna.martin8@nhs.net.

The Paediatric Infectious Diseases team at University College London Hospital are hosting this training for the networks of people who care for Unaccompanied Asylum Seeking Children: Support/ Key workers, foster carers, social workers and members of Looked After Children teams. The aim of the training is to inform you why we carry out infectious screening, how our service works, and how you can support our service. Cademy will send you a link for the Teams meeting once you have registered. Please disseminate these events in your networks. For more information and queries please contact Joanna Martin, Specialist Nurse: joanna.martin8@nhs.net.

Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.