1155 Care courses in Hailsham delivered Live Online

Train to become a Driving Instructor with Driving Skills Academy and earn up to £40,000 + per annum after meeting all your business and car expenses. If you want to be your own boss and are looking for a well-paid job that you can fit in and around your lifestyle then becoming a driving instructor could be the ideal full time or part time career.

These friendly informal sessions started in lockdown 1.0 and are a chance for some informal networking with a supportive group of lawyers, at various stages of their career from student to law firm Managing Director!

Transform your life with Coach Faisal, London's expert in personal and career development. Experience unique coaching with Stretchology Class, blending fitness, mindfulness, and life coaching. Trusted by top brands like WeWork and BBC, Coach Faisal tailors guidance for your success. Start your journey

Time for you to talk, explore and work through challenges you are facing... I help individuals find / reconnect with their passion & purpose, so they get up & do what they love! Giving people direction, self-confidence and belief to do the thing they want to do... Through 1:1 coaching, I create a space that supports people to explore and find solutions; giving clarity, confidence and energy to move forwards. ​If you feel stuck in your life or career, frustrated or unsure of how to move forwards, don't know what you want to do next... that's ok - we can work through your challenges at your pace over a series of coaching sessions that works for your time and budget.

P400 - Asbestos Surveying and Analysis is a one day foundation level course, which provides candidates with the fundamental knowledge to start a career in the asbestos surveying and analysis professions, and as a progression route to the asbestos Proficiency qualifications. It gives candidates an introductory level of knowledge on the health risks of asbestos fibres, and how to manage asbestos-containing materials in their work. Candidates for this course are not expected to have prior knowledge and experience but having an awareness of the contents of both HSG248 Asbestos: The analysts' guide (July 2021) and HSG264 Asbestos: the survey guide January 2010), would be advantageous.

Speakeasy is a free course for parents and other caregivers of autistic children and young people, aged up to 18 years old, living within Conwy and Denbighshire. A programme of six sessions. Mondays 6pm to 8pm. We will be delivering the course online. Discussing growing up, relationships, and sex with your autistic child can be a challenging yet essential aspect of parenting. Our Speakeasy course is designed to guide you through these conversations; join us for a course designed to address the specific needs of parents with autistic children and young people, supporting you to talk with your child about growing up, relationships and sex. The course will cover: What is relationships and sex education and what it means for you Growing up and puberty Online behaviour Protecting children from harm Safer sex Relationships and sexuality education (RSE) in school The course offers a flexible and relaxed way to gain greater confidence in an area that can cause embarrassment and awkwardness for families with children of all ages. The programme is particularly suited to parents and caregivers of autistic children and young people as we can explore key concerns, adapt resources to different needs and work as a group on maximising strengths and problem solving.  Eligibility: Are you a parent or other caregiver of an autistic child/children? Are they 18 or younger? Do you live in Conwy or Denbighshire? Who we are: Cwmni Addysg Rhyw - Sex Education Company are a social enterprise (not for profit) company based in North Wales. Our staff have over 21 years experience in delivering relationships and sex education. We run RSE projects with children, young people and adults. More information can be found on our website https://www.sexeducationcompany.org/ If you would like any other information, please contact Mel Gadd mel@sexeducationcompany.org 

An ICF accredited coach training programme.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

My name is Philip Congreave. I am a qualified piano teacher based in in the Medway area of Kent in the South-East of England. I have an Honours degree in Music from the University of Huddersfield, formerly The Polytechnic, Huddersfield