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591 CALM courses

Effective Communication and Influencing

By Dickson Training Ltd

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Effective Communication and Influencing
Delivered in Bardsey + 3 more or UK Wide or OnlineFlexible Dates
Price on Enquiry

Cashflow Management in Crisis

By Compete High

🌟 Introducing: Cashflow Management in Crisis 🌟 In today's volatile economic landscape, businesses face unprecedented challenges. Uncertainty looms large, and the ability to navigate financial storms is paramount. 🌪️ But fear not! Our comprehensive course, 'Cashflow Management in Crisis,' is here to equip you with the essential skills to steer your organization through tumultuous times and emerge stronger than ever before.   🔍 Why Cashflow Management Matters Cashflow is the lifeblood of any business. It's the fuel that keeps operations running smoothly, empowers growth initiatives, and ensures financial stability. However, during times of crisis, maintaining healthy cashflow becomes even more critical. 📉 Fluctuating market conditions, unexpected disruptions, and evolving consumer behaviors can wreak havoc on cash reserves if not managed effectively.   💼 Benefits of Taking Our Course By enrolling in 'Cashflow Management in Crisis,' you'll unlock a treasure trove of knowledge and strategies tailored to safeguard your organization's financial health in turbulent times. Here's what you can expect to gain: Resilience: Learn how to build a robust financial framework that withstands the shocks of crisis situations. From contingency planning to risk mitigation strategies, you'll be well-prepared to navigate unforeseen challenges with confidence. Strategic Decision-Making: Acquire the tools and insights needed to make informed financial decisions in the face of uncertainty. Discover how to prioritize expenditures, optimize cashflow streams, and identify opportunities for cost-saving initiatives. Adaptability: Master the art of agility in financial management. Our course will empower you to quickly adapt your cashflow strategies to changing market dynamics, ensuring your business remains agile and responsive in turbulent times. Stakeholder Confidence: Gain the trust and confidence of investors, lenders, and other stakeholders by demonstrating a proactive approach to cashflow management. Learn how to communicate effectively about your financial health and strategic resilience, fostering stronger relationships and support networks. Long-Term Sustainability: Build a solid foundation for future growth and sustainability. By honing your cashflow management skills, you'll lay the groundwork for enduring success, positioning your organization to thrive in any economic climate.   🎯 Who is this for? Business Owners: Whether you're a startup entrepreneur or a seasoned CEO, mastering cashflow management is essential for steering your business through both calm waters and stormy seas. Finance Professionals: Accountants, financial analysts, and CFOs will benefit from gaining specialized insights into crisis cashflow management, enhancing their ability to protect and optimize their organization's financial resources. Entrepreneurs: As a visionary entrepreneur, staying ahead of financial challenges is crucial for realizing your business goals. This course will empower you to navigate crises with resilience and creativity, ensuring your ventures remain on the path to success.   🚀 Career Path Upon completing 'Cashflow Management in Crisis,' you'll be equipped with a highly sought-after skill set that opens doors to a variety of career opportunities, including: Financial Consultant: Help businesses of all sizes navigate financial challenges and optimize their cashflow management strategies. Risk Manager: Specialize in identifying and mitigating financial risks, ensuring organizations remain resilient in the face of uncertainty. Corporate Strategist: Guide strategic decision-making processes by providing valuable insights into cashflow dynamics and financial resilience. Don't let financial turbulence dictate the fate of your business. Enroll in 'Cashflow Management in Crisis' today and embark on a journey toward financial resilience and long-term success! 💰✨   🌟 Frequently Asked Questions (FAQ) 🌟 1. What is cashflow management, and why is it important? Cashflow management involves monitoring, analyzing, and optimizing the flow of cash in and out of a business. It's essential because cashflow is the lifeblood of any organization, impacting its ability to pay bills, invest in growth, and weather financial storms. 2. How does crisis impact cashflow? Crises, such as economic downturns, natural disasters, or unexpected market shifts, can disrupt normal business operations, affecting revenue streams, supply chains, and customer demand. These disruptions can lead to cashflow challenges, including delayed payments, decreased sales, and increased expenses. 3. What are some common cashflow management strategies? Common cashflow management strategies include maintaining adequate cash reserves, managing accounts receivable and accounts payable effectively, implementing cost-cutting measures, diversifying revenue streams, and establishing contingency plans for emergencies. 4. Who can benefit from taking a cashflow management course? Anyone involved in managing finances, whether in a business or personal capacity, can benefit from learning about cashflow management. This includes business owners, entrepreneurs, finance professionals, managers, and individuals seeking to improve their financial literacy. 5. How can cashflow management skills help during a crisis? Cashflow management skills are invaluable during a crisis as they enable businesses to anticipate and respond to financial challenges effectively. By understanding cashflow dynamics, implementing proactive strategies, and maintaining financial resilience, organizations can mitigate risks, seize opportunities, and emerge stronger from crises. 6. Is cashflow management relevant across different industries? Yes, cashflow management is relevant across all industries and sectors. While specific challenges may vary depending on the nature of the business, the principles of cashflow management remain universally applicable. 7. Can I apply cashflow management principles to personal finances? Absolutely! Many of the principles and strategies taught in cashflow management courses can be applied to personal finances. By budgeting effectively, managing expenses, saving for emergencies, and optimizing income streams, individuals can improve their financial stability and resilience. 8. How can I learn more about cashflow management in crisis situations? Enrolling in a comprehensive cashflow management course, such as 'Cashflow Management in Crisis,' is an excellent way to deepen your understanding and acquire practical skills for navigating financial challenges. Additionally, staying informed through books, online resources, and professional networks can further enhance your knowledge and expertise in this critical area.   Course Curriculum Chapter 1 Watching Birds Chapter 1 Watching Birds 00:00 Chapter 2 Equipment Chapter 2 Equipment 00:00 Chapter 3 Finding Different Types of Birds Chapter 3 Finding Different Types of Birds 00:00 Chapter 4 Finding and Feeding Birds Chapter 4 Finding and Feeding Birds 00:00 Chapter 5 Bird Grooming and Housing Chapter 5 Bird Grooming and Housing 00:00 Chapter 6 Landscaping Chapter 6 Landscaping 00:00

Cashflow Management in Crisis
Delivered Online On Demand6 hours
£25

Being Assertive with Emotional Intelligence

By Ei4Change

This leadership course explores the application of emotional intelligence at work as a core underpinning skill of leadership. Your emotional intelligence helps you to manage your thinking along with your emotions to make authentic decisions and build quality relationships.

Being Assertive with Emotional Intelligence
Delivered Online On Demand
£78

Customer Service Skills Course

By iStudy UK

Interactive Course for Prospective Customer Service Provider Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course. Course Highlights Customer Service Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Course into 37 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Final Exam

Customer Service Skills Course
Delivered Online On Demand31 hours
£25

Presentation Skills

4.7(160)

By Janets

Giving a presentation can strike fear into even the most confident employee. Being a great presenter is an enviable skill and will help you stand out for success at work. This Presentation Skills Course gives you everything you need to produce first-class presentations every time!  You might dread public speaking, but it's important to know that no one is born great at public speaking and presentations. Like anything else, it takes practise, and the Presentation Skills Course is packed full with the skills and presentation techniques you need to ensure success. What Can I Expect From the Presentation Skills Course? Why preparation is so important and how to ensure you're ready for any presentation situation. How getting to know your audience can improve your presentations. How to set your objectives for each presentation and ensure you achieve them. Why making a presentation plan is vital and how to create one. Communication techniques you can make use of to ensure you connect with your audience. Techniques to calm your nerves before a presentation if you're feeling nervous. Practise techniques to ensure you're ready to present in public. The things you need to consider on presentation day to ensure everything runs smoothly. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Getting Started Welcome and Getting to Know Your Instructor 00:03:00 What will you learn? 00:03:00 Who is this Course For? 00:03:00 Prepare Your Presentation Step 1 - Preparation 00:03:00 Step 2 - Get to Know Your Audience 00:03:00 Step 3 - Set Your Objectives 00:03:00 Step 4 - Consider Your Approach 00:03:00 Step 5 - Make a Presentation Plan 00:02:00 Step 6 - Presentation Strategies & Techniques - Giving People a Rea 00:03:00 Step 6 - Presentation Skills 00:04:00 Step 6 - Effective Communication 00:03:00 Step 6 - Verbal Communication 00:06:00 Step 6 - Motivational Language 00:02:00 Step 6 - Non Verbal Communication 00:08:00 Step 6 - Telling Stories 00:01:00 Step 6 - Memorable Content 00:03:00 Step 6 - RER Method 00:01:00 Step 6 - Using Case Studies 00:02:00 Step 6 - Calming the Nerves 00:04:00 Step 7 - Prepare Your Materials 00:10:00 Step 8 - Practice 00:02:00 Step 9 - Evaluation 00:03:00 Step 10 - Presentation Day 00:02:00 Contingencies 00:03:00 The Final Word Guest Interview 00:04:00 Wrap Up 00:02:00 Workbook Workbook- Presentation Skills 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Presentation Skills
Delivered Online On Demand1 hour 26 minutes
£25

How to create healing stories for distressed children

By Human Givens College

A masterclass in devising therapeutic metaphors This inspiring online training day gives you powerful, non-intrusive ways to help distressed young people – and others – overcome difficulties in their lives – the skills you will learn can also be used with adults Accredited CPD: 6 hours Length: 1 day (9.15am - 4.00pm GMT) LIVE ONLINE – Join Pamela Woodford live online on Tuesday 18th June 2024 for this enjoyable, experiential CPD accredited training day – you will have plenty of opportunities to ask questions, take part in exercises to practice the steps involved, come up with pertinent metaphors and create your own story. Limited numbers. BONUS RECORDING – you will also get a recording of the tutor sessions for a limited time afterwards to maximise your learning. >> If you can’t make this date please register your interest below and we’ll let you know as soon as a new date is available. Fantastic online training, engaging and thought-provoking throughout. The confidence Pamela has given me will impact positively on my everyday practice, I am truly inspired...PSYCHOTHERAPIST Why take this course Children’s natural affinity with stories gives us an incredibly powerful, non-directive way to help emotionally distressed and abused young people, who can sometimes be hard to reach in any other way. On this practical live training event you will learn how to tap into your own metaphorical brain to create therapeutic stories and metaphors ‘in the moment’ that are appropriate to each individual’s circumstances and experiences. Throughout the day Pamela – a master storyteller and highly experienced psychotherapist – draws on her own case histories, metaphor and story examples as she guides you through the steps involved in ‘thinking on your feet’ and creating a story yourself in the moment. By the end of the day you will have lots of new, innovative ways to engage with and help distressed children deal with the experiences they have had – whilst also offering them hope, understanding, and new ways of thinking and feeling about life and themselves. Indeed, you may well be surprised at how quickly positive psychological changes occur as a result of the stories you will create and tell ‘in the moment’. Stories also play a crucial role in child development – through the ways the different characters think, act and overcome difficulties, children gain important templates for understanding the world and dealing with the challenges and situations they will meet in life – both now and in the future. They are a wonderful way to help build resilience. Storytelling and the careful use of therapeutic metaphor are crucial elements of successful counselling and psychotherapy – they help bypass assumptions and rigid thinking to offer a new, broader way of looking at things, awaken innate resources and offer crucial hope – just what struggling children need… Wonderful, interactive online course. Pamela is a joy to listen to – I learnt so muchCOUNSELLOR What will you learn A clear understanding of how to address emotional issues in children Simple ways to calm and relax children – “it’s the way you tell ‘em” Tips for igniting your own imagination and creativity How to ‘think metaphor’ to find the right one for each situation A step-by-step guide to creating your own stories – the 6 steps for creating short stories with metaphors specifically tailored to quickly bring about positive psychological changes in children and young people Breathing life into inanimate objects and taking inspiration from nature – how to tune into your metaphorical mind Valuable experience in creating your own therapeutic story from scratch How to use your stories and metaphors The importance of paying attention to the words children use when telling you something Case histories which illustrate the effectiveness and flexibility of stories – and show why they are such powerful therapeutic tools, even with difficult cases How to find your own metaphors and connect them emotionally to distressing situations Using embedded suggestions in stories – exercise Different ways to use therapeutic stories, such as those in Pamela’s acclaimed Brighter Little Minds series, to develop emotional literacy The importance of incorporating all of our senses How to adapt stories to use with adolescents and adults Tips for thinking creatively ‘on your feet’ to come up with suitable metaphors and ideas there and then in the moment Flexible skills that can easily be adapted to working with adults Why subtly entwining a child’s interests into a story makes its impact stronger How to introduce a story or therapeutic metaphor naturally into your conversation Feedback on the story you create and time to ask questions of the tutor – a highly experienced and creative psychotherapist who has spent decades working therapeutically with distressed children and young people A greater appreciation of the subtle power of metaphor, imagination and embedded suggestions and how to use them to help the young people you care for Increased confidence in creating and telling therapeutic stories yourself A variety of story examples and ‘scripts’ Lots of new ideas from Pamela Woodford’s ‘treasure chest of healing spells’ to spark your own creativity Tips for improving your own storytelling abilities Such a helpful live online training day – the use of metaphor via story form is a powerful toolHEAD OF BEHAVIOUR SUPPORT SERVICE – EDUCATION Course Programme The ‘How to create healing stories for distressed children’ live online workshop starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am What can go wrong for children? How stories can help 11.00am Comfort break and discussion 11.10am Using metaphor, relaxation, imagination and embedded suggestions 1.00pm Lunch break 1.40pm Setting the scene and creating the story 3.10pm Comfort break and discussion 3.20pm Sharing the stories you have created 4.00pm Day ends Who is this course suitable for? Anyone working with emotionally distressed children or young people, including: Psychotherapists, therapists and counsellors Teachers and educational professionals Childcare and healthcare professionals (and students) Foster carers Adoptive parents – and perspective adoptive parents Social workers Parents and carers Interested friends or family who wish to help a young person they know And anyone who would like to attend for personal reasons This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

How to create healing stories for distressed children
Delivered OnlineFlexible Dates
£145

Hotel Management and Receptionist with Hospitality Management

By Online Training Academy

Are you passionate about creating unforgettable experiences for people? Do you dream of working in luxurious hotels and top-notch resorts? If yes, our Hotel Management and Receptionist with Hospitality Management Course is perfect for you! According to HubSpot Research, up to 93%of customers are likely to return to companies with excellent customer service. On the flip side, a bad experience can lead to churn, with 61% of customers switching to competitors after just one negative interaction. This number speaks volume and shows how good customer experience is key for a business to grow. And our course will teach you Hotel Management, how to improve your communication skills, handle difficult hotel guests, staying calm under pressure, computer skills, safety and many more. Don't miss out on the chance to build a rewarding career in hospitality. Enrol in our Hotel Management and Receptionist with Hospitality Management Course today and take the first step towards a brighter future. Key Features: CPD Certified Hotel Management and Receptionist with Hospitality Management Course Free Certificate from Reed CIQ Approved Hotel Management and Receptionist with Hospitality Management Course Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Hotel Management and Receptionist with Hospitality Management courseis a smart investment in your professional future. Our Hotel Management and Receptionist with Hospitality Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Hotel Management and Receptionist with Hospitality Management course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Hotel Management and Receptionist with Hospitality Management course is the key to unlocking your potential and advancing your professional journey. Course Curriculum of Hotel Management and Receptionist with Hospitality Management Course Module 01: An Overview Of Hotel Reception Module 02: Hotel Reception Standard Procedures Module 03: Customer Service In Hotel Reception Module 04: Communication Skills Required For Hotel Reception Module 05: Telephone Handling In A Hotel Module 06: How To Handle Difficult Hotel Guests Module 07: Administrative Skills As A Hotel Receptionist Module 08: Computer Skills And Programs Module 09: Brand Standards In The Hospitality World Module 10: Being A Team Player: Working With Other Hotel Departments Module 11: Safety And Security In The Hotel Module 12: Sales And Marketing As A Hotel Receptionist Module 13: Dressing The Part: Creating The Professional Look In Hospitality Module 14: Keeping Stress Under Control On The Job Module 15: Legal Issues In Hospitality Module 16: The Future For Hotel Receptionists Learning Outcomes: Master hotel reception procedures, standards, and customer service techniques. Develop effective communication and telephone handling skills for hotel management environments. Acquire administrative, computer, and brand standard competencies in hospitality. Enhance hospitality, teamwork, safety, and sales abilities within hotel reception roles. Cultivate hospitality & professionalism through attire, stress management, and legal awareness. Anticipate future trends and advancements in the hotel receptionist profession. CPD 10 CPD hours / points Accredited by CPD Quality Standards Hotel Management and Receptionist with Hospitality Management 4:46:50 1: Module 01: An Overview Of Hotel Reception 21:28 2: Module 02: Hotel Reception Standard Procedures 15:08 3: Module 03: Customer Service In Hotel Reception 19:10 4: Module 04: Communication Skills Required For Hotel Reception 31:32 5: Module 05: Telephone Handling In A Hotel 26:56 6: Module 06: How To Handle Difficult Hotel Guests 20:22 7: Module 07: Administrative Skills As A Hotel Receptionist 14:11 8: Module 08: Brand Standards In The Hospitality World 14:19 9: Module 09: Being A Team Player: Working With Other Hotel Departments 10:15 10: Module 10: Safety And Security In The Hotel 31:31 11: Module 11: Sales And Marketing As A Hotel Receptionist 19:13 12: Module 12: Dressing The Part: Creating The Professional Look In Hospitality 08:37 13: Module 13: Keeping Stress Under Control On The Job 18:26 14: Module 14: Legal Issues In Hospitality 18:31 15: Module 15: The Future For Hotel Receptionists 15:11 16: CPD Certificate - Free 01:00 17: Leave A Review 01:00 Who is this course for? This Hotel Management and Receptionist with Hospitality Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Hotel Management and Receptionist with Hospitality Management course. Moreover, this course is ideal for: Individuals aspiring to excel as a receptionist and in hospitality and hotel management roles. Hotel staff seeking to enhance hospitality, receptionist and administrative competencies. Professionals transitioning into hospitality, hotel management careers with a focus on reception. Students pursuing roles in hospitality, hotel management and guest services. Anyone passionate about delivering exceptional guest experiences in hotels through Hotel Management. Requirements There are no requirements needed to enrol into this Hotel Management and Receptionist with Hospitality Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Hotel Management and Receptionist with Hospitality Management course. Career path After finishing this Hotel Management and Receptionist with Hospitality Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Hotel Management and Receptionist with Hospitality Management are: Hotel Receptionist Guest Services Coordinator Front Office Manager Concierge Reservations Agent Revenue Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Hotel Management and Receptionist with Hospitality Management
Delivered Online On Demand5 minutes
£12

TARC EFT - Taking Parts Work to a Whole New Level

By Rachel Earing, Live4Energy,

The most concise Somatic Emotional Intelligence unique micro learning course on the market! TARC EFT literally gives you something to do 24 hours a day. Excellent for tapping into for anxiety, stress, insomnia, courage, resilience and kindness and over 26 other emotions as well as physical symptoms. It is also a beautiful neurodivergent activity to learn with and can be adapted to all aspects of your life as you learn. This course take you on a journey within yourself like no other. This unique treasure hunt of your hidden gems is broken down into managable micro parts of yourself you will not have even thought to talk to, look at or engage with before. Getting intimate with your Small Intestine, Bladder, Lungs, Liver and so much more is a very unique journey and connects you to your family line, emotionally, mentally and physically in a very unique way. These short videos are incorporated into your every day life so it ties in with what your working on in real time, with real life daily examples. If you learn best through experience then this course is for you. TARF EFT takes you on a treasure hunt around your emotions, mind and body to collect those hidden gems you left behind, polish them up and get ready to use them for the rest of your life journey with pride and unconditional love. Broken down into bite size manageable pieces (5'-10' videos max) which you fit into your every day life. It's amazing how you see, feel and experience it working it's way through your relationships at home, work and play in real time. Students share experiences, stories, and make deeper connections to their own life events in the community get together social media groups and Sunday weekly 7pm (UK time) Zoom meeting, allowing the commuity to bond together deeper and deeper each week. Looking forward to seeing you in there! Blessings Rachel Founder | Trainer |Therapist | Podcaster| Speaker | Author Live4Energy Training College Bury's No1 Science & Consciousness College www.live4energy.co.uk

TARC EFT - Taking Parts Work to a Whole New Level
Delivered Online On Demand
£222 to £333

Challenging Behaviour of Young People

By The Teachers Training

Gain insights and strategies to effectively manage challenging behavior in young people with our specialized course. Learn evidence-based approaches to understand, prevent, and address difficult behaviors. Equip yourself with practical skills to support the development and well-being of youth. Enroll now to make a positive impact in challenging situations.

Challenging Behaviour of Young People
Delivered Online On Demand2 hours
£15

Sales Management 4-in-1 Master Class

By ZandaX

Learn how to get control - and great results - in a sales management role. Includes Creating a Solid Foundation, Setting Up Your Team, Sales Processes & Techniques, Sales Forecasting, Targets & KPIs.

Sales Management 4-in-1 Master Class
Delivered Online On Demand4 hours
£24.99