38 CALM courses in Leeds

Book our accredited Prevention and Management of Violence and Aggression (PMVA) in Healthcare course, meeting Restraint Reduction Network (RRN) training standards and BILD Act Certification. Equip yourself with essential skills to prevent and manage violence in healthcare settings effectively.

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

On this course we go into far greater detail on understanding the dog’s needs, behaviour, state of mind, language, and improving your leadership skills.

Behavioural Foundation Course. The foundation course is a great opportunity to learn about your dog’s needs.

Mindfulness is a practical technique for developing a greater sense of awareness and focus on the present moment. It is the opposite of mindlessness, meaning that actions and reactions become conscious and deliberate. It is an extremely useful tool for any busy work environment. Currently being used by the likes of Google and Pepsi, mindfulness can be adopted within the workplace to reduce stress and anxiety, provide greater focus and clarity, improve leadership capabilities and enhance the general wellbeing of staff at all levels. This workshop has been developed for forward-thinking organisations wanting to make a real and sustainable commitment to improving workplace wellbeing and productivity. This workshop will help you to understand the basic principles and benefits of mindfulness, and how it can be used in the workplace setting. It will also enable you to develop techniques to alleviate overwhelming feelings of stress or anxiety, prepare for important or challenging meetings, and generally achieve a greater sense of focus, clarity and calm whilst dealing with a hectic schedule.

I offer private sound healing and sound therapy sessions on either a 1:1 or 2:1 (couples/friends) basis. I come to you and provide this service within the comfort of your own home. These sessions can be completely tailored toward your individual needs. Popular subjects I am often asked to concentrate on are stress relief, anxiety, grief, sleep issues, physical or emotional pain and/or discomfort, letting go of burdens that you no longer wish to carry, setting new intentions, re-energizing and recharging or just an ultimate relaxation sound journey session that will leave you feeling beautifully peaceful, calm and relaxed. My sessions include the use of sound and vibration, guided meditation, and aromatherapy.   I also offer chakra rebalancing sessions to restore the natural flow of energy within us using Tibetan body work bowls, gong, powerful crystals, and guided meditation.   For more information on these popular 1:1 or 2:1 sessions please get in touch.

This is an intensive 5 day training course covering all of our Ayurveda face and Body therapies. This course is for therapists looking to advance their skills. All the courses can be booked separately (see separate listings) but booking our 5 day intensive back to back course saves you £500+ pounds. In this course we cover; Marma-Point Massage An ancient therapy combining pressure to specific marma (vital) points all over the body and yogic stretches of all joints. The massage manipulates healthy flow of energy through the body’s junctions and nadis (pathways and channels), and delivery is personalised according to your needs. Pinda Sweda Hot Compress Massage Therapeutic Ayurvedic herbal powders are crushed in a traditional pestle and mortar and tied into a muslin cloth which forms the medium for this treatment, known in India as a bolus. After warming, oil is applied to the body using the bolus and an Ayurvedic technique known as pummelling. Extremely nourishing, strengthening and rejuvenating, this treatment is great for sports enthusiasts as it addresses problems relating to weak joints and sore muscles. Ayurveda Body Detox Scrub A treatment that originated in India, this cleansing treatment uses specific ground Ayurvedic herbs which are vigorously rubbed over the body to help draw out impurities and reduce water retention. The natural ingredients also exfoliate, leaving lustre to the skin surface. Padabhyanga Tri-Dosha’s Ayurvedic alternative to reflexology. Combining deeply therapeutic techniques to release energy blockages, improve circulation and restore tired calf muscles, the body is eased and energised. In addition, the soles of the feet are cleansed and nourished. Ideal as a preventative monthly maintenance therapy against the stresses of the modern world. Shiroabhyanga A deeply therapeutic caring treatment designed to nourish the scalp, and wash away tensions associated with migraine, headache and neck stiffness. It involves warm dosha-specific oils poured into the hair, aiding the nourishment of roots. While the indigenous herbs calm and revitalise the spirit, ancient massage techniques allow the body to surrender and enhance overall equilibrium. Shirodhara Hot Oil Scalp Massage Warm blended oil is gently poured in a slow rhythmic movement over the forehead marma (vital) point, also known as the third eye. Profoundly relaxing, this treatment works to switch off a chattering mind and induce deep rest for a renewed energy and calm that borders meditation. A facial or foot and leg treatment precedes the shirodhara.

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Conflict Management 1 Day Training in Leeds