417 CALM courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Create a well-structured pathway to optimized content by understanding how information architecture applies to user experience design.

Are you someone who is having a hard time to control your strong emotions, especially anger? Or do you notice anyone who cannot control themselves whenever they are angry? Do you have to deal with people who are having anger issues? Then this course will teach you ways how to handle anger issues easily for you to learn how to stay calm and help other people through anger management counselling! Description:  In this course, you will be introduced to how to have a new life and learn how to identify anger triggers. You will also learn the basics to control rage and the meditation for calmness. Also, you will learn the affirmations that will be a huge help for anger management and learn the healthy habits for a happy life. Who is the course for? Professionals or doctors who help their clients resolved anger management issues People who need anger management for themselves or others Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Anger Management Counselling Course is a useful qualification to possess, and would be beneficial for the following careers: Anger Management Counsellors Life Coaches Mentors Psychologists Psychotherapists. Chapter-1 Introduction To Rage Relief 01:00:00 Chapter-2 Identifying To Prompt Rage 00:30:00 Chapter-3 How To Control Your Angry 00:30:00 Chapter-4 Benefits Of Meditation For Calmness 00:30:00 Chapter-5 Affirmations for Anger Management 00:30:00 Chapter-6 Healthy Habits For A Happy Life 00:30:00 Chapter-7 Conclusion 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Anger Management Counselling Course 00:20:00 Final Exam Final Exam- Anger Management Counselling Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Transform your life with our comprehensive Diploma in Anger Management. This course covers essential modules, from understanding anger and gaining control to practical strategies for dealing with angry people and solving problems effectively. With expert guidance through our Triple A Approach and a personal plan, you'll master techniques to manage anger and improve relationships. Join us and take the first step towards a calmer, more balanced life. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This course teaches you how to understand and manage anger effectively. Learn the causes of other people's anger as well as how to identify your own triggers.You'll explore a three-step approach to handle anger, helping you stay calm and make better choices. The course offers strategies to gain control over your reactions and tips on what to do and avoid in tense situations. You'll also learn how to deal with others who are angry and how to focus on the problem rather than the person. The course guides you through steps to work on and solve the problem causing the anger. Finally, you'll create a personal plan to apply these skills in real life, helping you manage anger constructively and improve your relationships. Course Curriculum: Module 01: Understanding Anger Module 02: The Triple A Approach Module 03: Gaining Control Module 04: Do's and Don'ts Module 05: Dealing with Angry People Module 06: Separate the People from the Problem Module 07: Working on the Problem Module 08: Solving the Problem Module 09: Pulling It All Together Module 10: A Personal Plan Learning Outcomes Comprehend the root causes and triggers of anger. Apply the Triple A Approach to manage anger effectively. Implement strategies to maintain control during anger episodes. Identify appropriate and inappropriate responses to anger. Communicate effectively with individuals experiencing anger. Develop a personalised plan for long-term anger management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Anger Management 1:03:48 1: Module 01: Understanding Anger 11:39 2: Module 02: The Triple A Approach 04:48 3: Module 03: Gaining Control 07:42 4: Module 04: Do's and Don'ts 03:34 5: Module 05: Dealing with Angry People 10:47 6: Module 06: Separate the People from the Problem 06:03 7: Module 07: Working on the Problem 08:08 8: Module 08: Solving the Problem 04:19 9: Module 09: Pulling It All Together 02:33 10: Module 10: A Personal Plan 03:15 11: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking better anger management techniques. People experiencing frequent anger issues. Managers handling workplace conflicts. Parents dealing with children's anger. Educators managing classroom behaviour. Career path Counsellor Social Worker Human Resources Manager Teacher Conflict Resolution Specialist Youth Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Transform your life with our comprehensive Diploma in Anger Management. This course covers essential modules, from understanding anger and gaining control to practical strategies for dealing with angry people and solving problems effectively. With expert guidance through our Triple A Approach and a personal plan, you'll master techniques to manage anger and improve relationships. Join us and take the first step towards a calmer, more balanced life. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This course teaches you how to understand and manage anger effectively. Learn the causes of other people's anger as well as how to identify your own triggers.You'll explore a three-step approach to handle anger, helping you stay calm and make better choices. The course offers strategies to gain control over your reactions and tips on what to do and avoid in tense situations. You'll also learn how to deal with others who are angry and how to focus on the problem rather than the person. The course guides you through steps to work on and solve the problem causing the anger. Finally, you'll create a personal plan to apply these skills in real life, helping you manage anger constructively and improve your relationships. Course Curriculum: Module 01: Understanding Anger Module 02: The Triple A Approach Module 03: Gaining Control Module 04: Do's and Don'ts Module 05: Dealing with Angry People Module 06: Separate the People from the Problem Module 07: Working on the Problem Module 08: Solving the Problem Module 09: Pulling It All Together Module 10: A Personal Plan Learning Outcomes Comprehend the root causes and triggers of anger. Apply the Triple A Approach to manage anger effectively. Implement strategies to maintain control during anger episodes. Identify appropriate and inappropriate responses to anger. Communicate effectively with individuals experiencing anger. Develop a personalised plan for long-term anger management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Anger Management 1:03:48 1: Module 01: Understanding Anger 11:39 2: Module 02: The Triple A Approach 04:48 3: Module 03: Gaining Control 07:42 4: Module 04: Do's and Don'ts 03:34 5: Module 05: Dealing with Angry People 10:47 6: Module 06: Separate the People from the Problem 06:03 7: Module 07: Working on the Problem 08:08 8: Module 08: Solving the Problem 04:19 9: Module 09: Pulling It All Together 02:33 10: Module 10: A Personal Plan 03:15 11: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking better anger management techniques. People experiencing frequent anger issues. Managers handling workplace conflicts. Parents dealing with children's anger. Educators managing classroom behaviour. Career path Counsellor Social Worker Human Resources Manager Teacher Conflict Resolution Specialist Youth Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

You're giving your Children's Room a makeover, excited to make it a place that ignites their imagination and fills their heart with joy. As you search for ideas online to create Children's Room, you feel overwhelmed and unsure of how to bring your vision to life. If you yearn for expert guidance in decorating Children's Rooms, Look no further than the Creating Children's Room and Decorating for Kids course. This comprehensive program will teach you everything you need to know, from choosing playful colours to setting up your own decorating business. With newfound skills and knowledge, you'll transform your child's room into a magical space that sparks creativity and delights both kids and parents. Learning Outcomes: Upon completing this Creating Children's Room course, you will be able to - Develop a keen eye for creating colour combinations that evoke a playful and joyful ambience. Master the art of decorating floors and ceilings to create immersive and visually captivating spaces. Learn the essentials of furnishing children's rooms with practicality and style. Discover innovative storage solutions that maximise space and maintain a tidy environment. Explore the enchanting realm of themed rooms, from whimsical fairylands to adventurous pirate hideaways. Acquire business setup and marketing skills to lau Let your creativity soar as we journey through the modules that compose the Creating Children's Room and Decorating for Kids course. In the Creative Colour module, you will unlock the secrets of combining hues to create vibrant and harmonious spaces that stimulate the imagination. From soft pastels to bold splashes of colour, you will learn how to infuse rooms with personality and charm. Decorating Floor and Ceiling will transport you to a world of artistic possibilities, where you will discover how to transform these often-overlooked spaces into mesmerising backdrops that captivate young minds. The Furnishing module will guide you in selecting furniture and décor that strike the perfect balance between functionality and aesthetic appeal. In Storage Spaces for Children's Rooms, you will explore clever storage solutions that keep toys, books, and belongings organised, fostering a sense of order and calm. The enchanting world of Themed Rooms awaits, where you will delve into the intricacies of creating immersive environments that transport children into their favourite imaginative realms. As you progress, the course takes a practical turn, providing insights into setting up your own children's room decorating business. From understanding the market to effective marketing strategies, you will gain the necessary skills to turn your passion for creating magical spaces into a fulfilling and profitable career. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring interior designers with a specific interest in children's room design. Parents and caregivers looking to create inspiring and nurturing spaces for their children. Professionals in the home decor industry seeking to specialize in children's room design. Individuals with a passion for creativity and a desire to launch a children's room decorating business. Career path Here are some potential paths and their respective salary ranges in the UK: Children's Room Interior Designer: £20,000 - £40,000 per year Home Decor Specialist: £18,000 - £35,000 per year Children's Room Decorator: £15 - £35 per hour (freelance) Home Staging Consultant specialising in children's rooms: £20,000 - £40,000 per year

Welcome to 'Harmonize Your Limbic Life,' a transformative 7-day FREE program designed to nurture your emotional well-being. Dive into daily practices encompassing mindfulness, creative expression, nature connection, and more. Join me on this journey to cultivate a balanced and resilient limbic system, empowering you to navigate life with emotional harmony. Embrace the joy of self-discovery. Sign up now and embark on a week of self-care and transformation.

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

[vc_row][vc_column][vc_column_text]Description: Do you want to introduce positivity energy into your life, promote good health and reduce stress in your day-to-day living? Are you looking for ways to calm the mind, body and spirit? If so, this diploma course is perfect for you. Polarity Therapy is used to free energy in the body and align the body's chakras by combining modern science and alternative medicine. Polarity therapy is a comprehensive health exercise that incorporates energy-based bodywork, diet, physical exercises and self-awareness. This polarity therapy training course is your step-by-step guide to electromagnetic therapy. In it, you will learn how polarity therapy works with the human energy centres and electromagnetic waves to promote mental, emotional and physical health. This Diploma in Healing: Polarity Therapy course will also help you to identify and change the thought and behaviour patterns that are keeping you from feeling your best. Throughout this diploma, you will learn polarity stretching exercises and healing techniques which you can practise and perfect at home. Who is the course for? Anyone regardless if they have prior knowledge or not in self-healing and polarity therapy. Anyone who thinks they possess a maturity to reflect their own development as a person. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Healing: Polarity Therapy will also be beneficial and helpful, especially to health and mental-related careers like: Art Therapists Clinical Psychologists Counsellors Mental Health Experts Music Therapists Psychologists Psychotherapists And Much More! [/vc_column_text][/vc_column][/vc_row] Diploma in Healing: Polarity Therapy What Is Polarity Therapy? 01:00:00 Polarity In Food For Health 00:30:00 Dealing With Stress Reduction For Healing 02:00:00 Polarity Therapy And Touch 00:30:00 The Contact Point Relationships 00:30:00 Polarity Stretching Exercises 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Diploma in Healing: Polarity Therapy 00:20:00 Final Exam Final Exam- Diploma in Healing: Polarity Therapy 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Going the digital experience research route? Learn how a human centric approach to digital transformation results in a positive experience for all involved.