599 CALM courses in Liverpool delivered Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Build confidence and positivity using techniques from the worlds of neuroscience, positive psychology and mindfulness.

Product Management is the strategic nerve centre of successful business ventures. This course explores the full lifecycle of product development — from idea to execution — focusing on how to manage teams, define priorities, and align offerings with business goals. It blends insight, structure, and decision-making logic into a streamlined learning experience that speaks to aspiring and current professionals looking to shape market-ready products with clarity and intent. Without dipping into gimmicks, this course covers the fine art of keeping things simple while moving projects forward in fast-paced environments. Whether you're defining features or navigating shifting demands, you'll get to know how great product managers think, communicate, and keep calm under pressure — all with a dash of logic, some solid frameworks, and the occasional well-placed spreadsheet. Our Product Management course includes modules on: Product Classification Product Plan Product Life Cycle Pricing Strategy Brand Portfolio Analysis So if you're ready to get a head start in your Product Management career, enrol in this updated course. Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Product Management course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Product Management course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) This 10-module Product Management course includes a range of audio, guides, resources, and quizzes to help you kick-start your career. Course Curriculum: Module 01: Introduction to Product Management In this module, you will learn the importance and impact of product management. You will also get informed about the job responsibilities of a product manager. Module 02: Product Classification Products are organised for a variety of purposes which are known as classification. In this module, you will learn the classification of products. You will learn about the product categories and their subcategories. Module 03: Developing the Product Plan In this module, you will learn the steps of developing a plan for product management. We will also give you insightful ideas about creating an effective planning process. Module 04: New Product Development In this module, you will learn all the activities for developing a new product. We will also give you ideas about prototype testing before launching a new product. Module 05: Levels of a Product and Product Life Cycle In this module, you will learn the different levels of a product. We will introduce you to different stages of a product life cycle. Module 06: Product Pricing Strategy This module will teach you the effective strategy and tactics needed for setting product prices. We will also give you ideas that work on how you can initiate price changes. Module 07: Product and Brand Portfolio Analysis In this module, you will learn the process of brand equity management. We will also elaborate on the advantages of brand building. Module 08: Channels Management In this module, you will learn the process of Channel management. We will also introduce different types of channels to you. Module 09: Basics of Marketing for Products In this module, you will learn about the marketing mix for your products. Also, we will elaborate on the four core Ps and three additional Ps of the marketing mix. Module 10: Financial Analysis for Product Management In this module, you will learn the process of necessary financial calculations for product management. We will also delve deep and provide insightful information for effective sales and profitability analysis. Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Product Management course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying Within the UK: £69 International: £69 + £10 (postal charge) = £79 CPD Accredited Certification from One Education After successfully completing this Product Management course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Product Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements No formal requirements -anyone interested to learn about Product Management can enrol and start learning. Career path This Product Management course certificate will enrich your CV and increase your probability of getting hired or promoted. This course will help you to pursue a career in Project Management Digital Project Management Construction Management Process Engineering Product Development Program Management

Overview of Stress & Anxiety Management: Psychology In a world where stress seems to lurk around every corner, mastering the art of stress management has become essential for survival. The UK's mental health landscape paints a vivid picture: according to the Mental Health Foundation, 74% of adults have felt so stressed they've been overwhelmed or unable to cope.This "Stress & Anxiety Management" course is your lifeline in turbulent times. Dive deep into the psychology of stress, unravelling its mysteries and learning to harness its power for good. Discover the subtle differences between stress and anxiety, and arm yourself with a toolkit of coping strategies. From breathing techniques to cognitive behavioural therapy, you'll explore a range of stress management approaches that can transform your life. The Stress Management course doesn't just stop at personal growth; it opens doors to a burgeoning industry. With mental health awareness on the rise, the demand for stress management experts is skyrocketing. Whether you're looking to enhance your own well-being or carve out a career in helping others, this course is your first step towards mastering the art of calm in a chaotic world. In this Stress & Anxiety Management course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Enrolling in the Stress & Anxiety Management: Psychology course can assist you in getting into your desired career faster than you ever imagined. So without further ado, start now! Get a Quick Look at The Course Content: This Stress & Anxiety Management: Psychology Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Stress & Anxiety Management: Psychology. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Stress & Anxiety Management: Psychology course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Stress & Anxiety Management: Psychology is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Stress & Anxiety Management: Psychology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Stress & Anxiety Management: Psychology Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Psychology of Stress What is 'Stress'? 00:09:00 How does 'stress' affect us? 00:09:00 Why do we experience 'stress' differently? 00:10:00 'Good stress' (Eustress) Vs 'Bad stress' (Distress) 00:09:00 'Stress' and 'Burnout' 00:09:00 Individual experiences of 'stress' Coping with stress as an individual 00:09:00 Low ability (inability) to cope with stressors 00:07:00 What do people use to cope with stress? 00:10:00 'Addictions' and Coping with 'Stress' 00:09:00 Stress Management 'Breathing' in Stress Management 00:08:00 Stress-Reducing Techniques 00:10:00 Medication Treatments (Pharmacology) - Part 1 00:06:00 Medication Treatments (Pharmacology) - Part 2 00:04:00 Nutrition and 'Stress' - Part 1 00:04:00 Nutrition and 'Stress' - Part 2 00:06:00 Psychology of 'Anxiety' What do we call 'anxiety'? 00:06:00 What is the difference between 'stress' and 'anxiety'? 00:07:00 When does 'anxiety' become an 'anxiety disorder'? 00:05:00 Anxiety Disorders Generalised Anxiety Disorder (GAD) 00:08:00 Social Anxiety Disorder (Social Phobia) 00:08:00 Panic Disorder 00:07:00 'Addictions' and Anxiety Disorders 00:10:00 Coping with Anxiety Psychotherapy for Anxiety Disorders 00:08:00 Cognitive Behavioural Therapy (CBT) for Anxiety Disorders 00:09:00 Mindfulness & Mindfulness Based Therapy (MBT) 00:11:00 Medial Treatments (Pharmacology) 00:05:00 Anxiety-Reducing Techniques 00:10:00 Final Words Good Bye and Thank You! 00:02:00 Resources Resources - Psychology of Anxiety & Stress 00:00:00

Stepping into the world of personal protection requires more than just a sharp suit and a stern look—it demands confidence, discretion, and the ability to anticipate trouble before it even crosses the street. Our Bodyguard Training course is crafted for those who are serious about understanding the foundations of professional close protection, threat awareness, risk management, and security protocols. Whether you're eyeing a future in private security or simply keen to broaden your understanding of this high-responsibility role, this course delivers solid theoretical knowledge to get you on track. From managing secure environments to understanding the psychology of potential threats, this training dives into the essentials of operating with a calm head and sharp eyes. Learn about situational awareness, surveillance tactics, and the core duties of a professional bodyguard—all from a flexible, online learning format. No fluff, no overblown promises—just straight-talking, well-organised training that respects your time and your goals. Meet the Accreditation The CPD Certification Service (CPD QS) assures the Bodyguard Training course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Bodyguard Training course: Module 01: Introduction to Bodyguard Training Who Is a Bodyguard? Roles and Responsibilities Close Protection in the UK What You Need to Become a Bodyguard How to Become a Professional Bodyguard Training RequirementsQualities You Must Possess Conflict Management Interpersonal Skills Module 02: Personal Security Definition of Personal Security Responsibility for Own Security Security Commensurate with Threat Constant Awareness Limiting Information Patterns and Habits Briefing the Principal Home Security Advice Module 03: Laws and Legislation UK Licensing The Security Industry Authority (SIA) Standards in Training Performance Criteria Range Statement Knowledge Criteria Core Competency Training Module 04: Threat Assessment and Risk Management Threat Assessment Why Do You Need Threat Assessment? Salting the Step Types of Threat Assessment Threat Pyramid Attentional Control Profiling Risk Assessment Motivation of Possible Attackers Possible Dangers Module 05: Operational Planning Preliminaries or Task Ground Situation Mission Execution Service Support Command and Signals The Close Protection Team Security Objectives Module 06: Behavioural Intelligence Identifying the Human Danger Factor Protective Intelligence Investigation Intelligence Analysis Psychological Perspectives Identifying the Dangerous Person in a Crowd Assessments Module 07: Anti-Ambush Drills Ambush Attack Fatal Mistakes Basic Principles Anti-Ambush Drill Techniques Stationary Cut-Off (Roadblock)Defensive TacticsTwo Car DrillsBlocked Front and RearVIP Vehicle DisabledRammingKerb JumpMotorcycle Attacks Module 08: Searching Techniques Efficient Searching Search Routine Searching People Bag Searches Hiding Places on a Person Effectively Searching Premises Degrees of Premises Search Module 09: On Foot Protection Foot Protection Alertness Arc of Vision Options to Consider in Foot Formation (Regarding Possible Threat Situations) Body Protection Formation Solo BodyguardTwo-Man TeamThree-Man TeamFour-Man TeamOpen Formation (Box)Close Formation (Box)Diamond FormationBox FormationSeven Man Circle FormationFence Line Formation MovementMoving Between Two Buildings via Corridors or PassagewaysMoving in Escalators, Malls, Office, Buildings, Airports etc.StaircasesLifts Module 10: Physical Intervention What Is Physical Intervention? Non-Restrictive Physical Intervention Restrictive Physical Intervention When Is Physical Intervention Necessary? Physical Intervention Training Different Types of Physical Intervention Risks of Physical Intervention Module 11: Vehicle Escort Procedures General Rules Choice of Vehicle Safety on the Road Two Car Drills Speed Convoy Control Laying Procedure Additional Vehicles Communication Module 12: Route Reconnaissance Introduction Security Considerations in General Principles of Route Selection and Planning Points of Vulnerability Checking the Route Thoroughly Targets at High Risk Looking for Communication Gaps Close Protection Drivers Diver Training Module 13: Surveillance and Basic Anti Surveillance Techniques What Is Surveillance? Observation Levels of Awareness Gathering and Controlling Information Electronic Surveillance Mobile Surveillance PreparationSurveillance VehicleConcealment TechniquesFoot Following The Urban Observation Post (OP) Module 14: Firearms and Explosive Handling How Guns Work Shooting Techniques Anatomy of a SlingHow to Attach a Rifle SlingHow to Adjust a SlingTransition from a Shoulder Carry to Solid Standing Shooting Position Gun Safety Tips Bomb Protection and Evacuation Explosive Search Improvised Explosive Devices (IEDs) Module 15: Protectee Variations VIP Protection Family Protection Details SpouseChildren to Age TwelveTeenagers Module 16: Medical Emergency Assistance Medical Emergencies Primary Survey AirwayBleedingCirculationShock Secondary Survey Rescue Breathing Resuscitation Control of Bleeding Treatment for Shock Choking Heart Attack Stroke Burns Medical Kit Module 17: How COVID-19 Affected Close Protection Services COVID-19 and the Guarding Industry How Close Protection Works in Practice? Guarantee Your Safety with Close Protection Services Inspection in Advance Making Advance Arrangements Defence Responsibilities Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Bodyguard Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Bodyguard Training course is open to all, with no formal entry requirements. Career path Upon successful completion of the Bodyguard Training Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Explore the delicate art of paper embossing with our Beginner On-Demand Paper Embossing Course, perfect for enhancing your wellbeing and complementing other crafts like bookbinding. Led by an experienced tutor, this course offers easy-to-follow, step-by-step video tutorials that introduce you to the basics of embossing, from creating simple designs to adding intricate textures to your paper projects. Whether you're new to crafting or looking to expand your skill set, you'll find embossing to be a meditative and rewarding practice. Not only does it add a beautiful touch to your handmade creations, but it also brings a sense of calm and satisfaction to your crafting journey

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Every relationship has its ups and downs, but sometimes these become too difficult for a couple to manage on their own… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am–4.00pm GMT) Probably the best couples therapy training course I have ever attended. Very full, hugely informative contentWELLBEING OFFICER, SOLENT MIND Live training delivered online – Attend Jennifer Broadley’s online training masterclass live online on Tuesday 21st May 24 via Zoom. The content covered is the same as her attended workshop with a few modifications to some of the exercises, and you will have plenty of opportunities to ask questions. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you details of how to join the Zoom workshop. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Why take this course Relationship issues are one of the most common causes of emotional distress – and often the reason people seek help. A solid understanding of why difficulties arise, and what can be done about them, is extremely useful therefore for all caring professionals, not just those working with couples. Drawing on pioneering research, Jennifer Broadley’s one-day couples counselling course gives you this important knowledge, along with a range of strategies and proven tips for working effectively and ethically with more than one client. She shares the practical guidelines and skills she has acquired over many years of successfully helping couples using the human givens approach to build and maintain supportive and mutually rewarding relationships. Presented without psychobabble, and making good use of insightful case histories, Jennifer demystifies an area of counselling that many find daunting or fear is complicated. The day covers: the most effective ways to help and build rapport with couples in conflicted relationships; the sex differences in processing emotions; non-blame talking styles; the long-term impact of parenting; past conditioning, including psychological traumas, that can give clues about why difficulties arose; and what we can learn from the way successful couples facilitate mutual needs satisfaction. Well worth attending – and the money. I'm going back refreshed and well resourced, with lots of new skills and strategies to try.PSYCHOTHERAPIST What will you learn Essential skills for building and maintaining rapport with two emotionally-aroused people Ways to encourage both partners to engage in solving their difficulties How to teach non-blaming communication skills and explain the differences in male and female behaviour to clients What to do if one or even both parties are having an affair How to deal with issues specific to couple counselling, such as confidentiality The key points you need to bear in mind when working with more than one client at a time How to structure effective therapy sessions and goal setting with two people Effective ways to help each partner begin to cooperate in helping the other get their emotional needs met The key ingredients for a healthy and mutually rewarding relationship An insight into the many common relationship problems – and how to help clients overcome them (illustrated with case histories) Tips and techniques for staying objective and empathetic, whilst calming your clients’ high emotional arousal How to recognise and interrupt disruptive behaviour patterns How to use Solution Focused Questioning to initiate change How to manage setbacks and keep the partners motivated How to tell when the relationship isn’t the problem – and what to do about it How to use Guided Imagery with two people Information regarding the latest research into effective couples therapy How early life experiences can influence our relationships, and what to do about this now Creative ways to develop effective interventions, including using tasks and metaphor Asperger’s syndrome – how to work with couples if one or both show Asperger traits, a common cause of relationship problems Considering the wider picture, including other family members Course notes, Accredited CPD Certificate and more… Course Programme The ‘Couples therapy – a practical masterclass’ counselling course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am What predicts relationship stability and fulfilment? 11.00am Comfort break and discussion 11.30am Building empathy, how to use RIGAAR™ 1.00pm Lunch break 1.45pm Structuring therapeutic interventions, establishing goals, and moving forward 2.45pm Comfort break and discussion 3.00pm Valuing the bigger context 4.00pm Day ends Who is this course suitable for? Anyone considering working therapeutically with couples Psychotherapists and counsellors already working with couples who would like additional insights, tools and strategies to use Anyone involved in mental health or whose work involves dealing with couples or families, including: social workers, psychologists, teachers, GPs and health visitors Anyone who is interested in learning solution focused, brief therapy interventions, working from the human givens approach, to facilitate a rapid process of change for couples in distress Anyone wanting to overcome their own insecurity in a relationship or to learn more about the myriad dynamics that come into play in relationships will benefit from the information given on this course. Please Note This course is not a substitute for therapy.