450 CALM courses in Cardiff delivered Online

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Introducing Co-Parenting Counseling Package: Nurturing Healthy Co-Parenting Relationships for the Well-being of Your Children Are you facing challenges in co-parenting and seeking support to build a healthy and cooperative co-parenting relationship? Miss Date Doctor’s Co-Parenting Counseling Package offers you a constructive and nurturing environment to enhance communication, resolve conflicts, and prioritize the well-being of your children. Co-parenting after separation or divorce can be complex and emotionally charged. Our experienced counselors specialize in co-parenting dynamics and are here to assist you in navigating the journey of raising your children together in a positive and supportive manner. Here’s how the Co-Parenting Counseling Package can support you: Effective Communication: Our counselors will help you develop open and effective communication strategies, ensuring that you can discuss parenting matters calmly and constructively. Conflict Resolution: Co-parenting counseling focuses on resolving conflicts in a healthy and respectful manner, reducing tension and promoting a harmonious co-parenting relationship. Creating a Co-Parenting Plan: We’ll work with you to create a comprehensive co-parenting plan that outlines responsibilities, schedules, and agreements, providing clarity and structure for both parents and children. Child-Centered Approach: The well-being of your children is paramount. Co-parenting counseling emphasizes a child-centered approach, ensuring that their needs and feelings are considered in decision-making. Co-Parenting Boundaries: Establishing healthy boundaries is essential for successful co-parenting. Our counselors will help you set clear boundaries and expectations for co-parenting interactions. Parenting Consistency: Consistency is crucial for children’s stability. Co-parenting counseling promotes parenting consistency between households to provide a sense of security for your children. Handling Transitions: Our counselors will assist you in managing transitions between households, ensuring that they are as smooth and stress-free as possible for the children. Conflict Minimization: Co-parenting counseling aims to minimize conflict and create a more harmonious environment for all family members involved. The Co-Parenting Counselling Package at Miss Date Doctor is designed to empower you and your co-parent to build a positive and supportive co-parenting relationship. Our counsellors provide guidance and support to ensure that your children grow up in a loving and stable environment, even after separation or divorce. Invest in the well-being of your children and take the first step towards nurturing a healthy co-parenting relationship. Embrace the opportunity to create a positive and cooperative co-parenting dynamic, focused on the best interests of your children. Let our skilled counsellors guide you towards a brighter co-parenting future filled with understanding, cooperation, and mutual respect 3 X 1 hour https://relationshipsmdd.com/product/co-parenting-counselling-package/

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

This is the self-guided version of the 'You Can't Tell Me What To Do' course, with Dr Naomi Fisher and Heidi Steel. This course starts on 25th September and offers recorded presentations and activities, to help you build a family strategy for a happier, calmer life.

Mindful Living Coaching helps you live more mindfully, to offer yourself the time and space you need to process your thoughts, calm your emotions and rest the body. This course offers additional support along the way.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Managing Stress in Challenging Times: In-House Training This course looks at the symptoms and causes of stress and how these affect us emotionally, behaviorally, and physically. You will learn some simple stress-busting techniques that will have a positive influence on your beliefs and behaviors around stress. You will also have the opportunity to develop a personal action plan which will serve as an ongoing reference point for dealing with pressure in its many forms - home, family, social, and work. What You Will Learn At the end of this program, you will be able to: Recognize the symptoms and causes of stress Manage and reduce the effects of stress in your life with simple stress-busting techniques Create a simple personalized plan to manage stress and promote a healthier, happier, and more productive lifestyle Getting Started Foundation Concepts What is stress? Why stress matters Flight or fight response and role of hormones Work-Life Balance How to create balance and set boundaries Learning how to say 'no' Stress-Reduction Techniques Visualization and relaxation techniques Behaviors and beliefs Putting things in perspective Circle of influence (vs. circle of control) Slowing down Be Responsible and Kind to Yourself Basic human needs Honest communication Your responsibility to yourself and others Calming thoughts