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Unleash Your Passion for Animals: Dive into the World of Animal Care and Psychology. Master the art of Animal Care and delve into animal psychology. Understand behaviors of dogs, cats, and rabbits for effective care.

Relax and alleviate your stress using this hypnosis course Hypnosis is not a hocus pocus magic trick. There is much benefit to this as it helps you release your stress and relax. It helps calm both brain and body. But hiring clinical hypnotherapists can be so expensive. Well the solution you are looking for is here with this Extended Diploma in Hypnosis course. This advanced level diploma can help you say goodbye to the intrusive and expensive hypnotherapists as it is structured to help you achieve self-hypnosis at your own convenience. You will initially be introduced to hypnosis basics. Following that you will find out how to get the most out of it and also learn to improve your self-image. At the end, you will also explore the options of getting rid of bad behaviours and stress using hypnosis. So if you are ready to de-stress and implant positive instructions directly into your subconscious brain, then better hurry up and get this advanced diploma course. Course Highlights Extended Diploma in Hypnosis is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Hypnosis into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Hypnosis Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Hypnosis is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Hypnosis is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Hypnosis The Hypnosis Basics FREE 00:30:00 Getting The Most From It FREE 00:30:00 Using Hypnosis For Self Image 01:00:00 Getting Rid Of Bad Behaviors 00:30:00 Using Hypnosis For Stress Relief 01:00:00 Wrapping Up 00:30:00

Imagine being the calm, capable individual who knows exactly what to do in a crisis and can step in and potentially save a life with confidence. That's the power of CPR (Cardiopulmonary Resuscitation) Training. This course isn't just about learning CPR rules or CPR procedures; it's about empowering yourself with the knowledge and skills to respond effectively in emergencies. CPR stands for Cardiopulmonary Resuscitation, a critical technique that can mean the difference between life and death in situations of cardiac arrest or respiratory failure. In this course, you'll delve into the essential elements of CPR, understanding what does CPR stand for, its rules, and procedures for performing it correctly. From learning how to perform CPR on adults to infants and babies, you'll be equipped with the know-how to act swiftly and decisively in various scenarios. Through hands-on training, you'll grasp the fundamentals of CPR, from recognising when it's needed to administering chest compressions and rescue breaths confidently. Learning Outcomes: Acquire a comprehensive knowledge of CPR, including its meaning, procedures, and CPR training. Develop the confidence and skills necessary to perform adult CPR and infant CPR, effectively. Learn the protocols for dealing with unconsciousness and breathing problems and administering aid during emergencies. Understand the importance of prompt action and proper technique in CPR to maximise the chances of saving lives. Gain certification in CPR training, enhancing your readiness to respond to medical emergencies in various settings. Why buy this CPR (Cardiopulmonary Resuscitation) Training? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the CPR (Cardiopulmonary Resuscitation) Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Parents and caregivers Healthcare professionals Teachers and childcare providers Workplace safety officers Community volunteers and first responders Prerequisites This CPR (Cardiopulmonary Resuscitation) Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CPR (Cardiopulmonary Resuscitation) Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Emergency Medical Technician: £20,000 - £30,000 Per Annum Paramedic: £25,000 - £35,000 Per Annum Nurse: £24,000 - £40,000 Per Annum Lifeguard: £18,000 - £25,000 Per Annum Caregiver: £16,000 - £22,000 Per Annum School Nurse: £20,000 - £35,000 Per Annum Course Curriculum CPR (Cardiopulmonary Resuscitation) Training Introduction to CPR 00:04:00 Procedure for CPR 00:04:00 Dealing with Unconsciousness and Providing CPR 00:06:00 Breathing Problems and Aid 00:05:00 Workbook Workbook - CPR (Cardiopulmonary Resuscitation) Training 00:06:00 Additional Reading Materials Additional Video Materials - CPR (Cardiopulmonary Resuscitation) Training 00:00:00 Additional Reading Materials - CPR (Cardiopulmonary Resuscitation) Training 00:00:00

Course Overview Learn all the essential skills to become an expert in Dog Training. From this comprehensive Dog Training - Stop Dog Barking course, you will be able to understand the principles of Dog Training. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Dog Training - Stop Dog Barking is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Dog Training - Stop Dog Barking course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Dog Training - Stop Dog Barking course, learn the vital abilities and knowledge you require to succeed in your life. The Proof Is In The Pudding - This Is What People Say Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Don't Take My Word For It - This Is What People Say! 00:01:00 You Could Be Saying This Too! 00:04:00 Here's What You'll Get From This Course This is What You'll Learn By Taking This Course 00:04:00 Front Door Barking How To Give Your Dog The Right Communication And Stop Barking At The Front Door 00:09:00 Here's A Demonstration Of What To Do. 00:07:00 Back Garden/Yard Barking How to Stop Your Dog From Barking in the Back Garden/Yard 00:09:00 Here's How You Do It! 00:02:00 ** Bonus ** Here's The Transcripts For Video Lectures 5 And 7 00:04:00 Barking At Cats When Out Or In The Back Garden/Yard How To Calm Dogs Who Bark And Chase Cats 00:02:00 This Is How To Do It Plus The 'De-Sensitizing Technique' Is Revealed! 00:06:00 Dogs Who Bark At And Are Fearful Of Men (Or Women) How To Integrate A Dog Who Barks At Or Is Fearful Of Men (Or Women) 00:12:00 Do You Need Help With Other Unwanted Behaviors? This Will Help. Is Your Dog The Boss In These Other Areas? It All Counts! 01:28:00 **Bonus Video** Student Question Answered 00:13:00 **Bonus Video** How To Work With Dogs Who Bark In The Car 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview Severe stress leads to social anxiety and is a massive barrier to success. It can affect your daily routine, work and relationship. Social Anxiety disorder has a detrimental effect on your mental and physical health. However, learning the coping skills of Acceptance and Commitment Therapy can build your inner strength and improve your social interaction with others. In this ACT Therapy for Social Anxiety Disorder course, you will learn Acceptance and Commitment Therapy techniques to calm your social anxiety. We will introduce you to ACT's core processes for psychological flexibility. You will determine the factors that trigger social anxiety and understand the process of social anxiety diagnosis. Next, you will learn about the social components of safety behavior and determine the benefits of mindfulness in social anxiety. Finally, you will get to grips with the specific skills to manage your overwhelming thoughts on your own, feel better and get through the day.  Learning outcomes Develop a comprehensive understanding of social anxiety Have a better grasp of how ACT works Be able to identify what triggers social anxiety Understand the types of safety behaviors Explore the fundamental aspects of mindfulness Discover the muscle relaxation exercises Learn about the thought diffusion techniques Who Is This Course For? This Diploma in Managerial Accounting course is recommended to anyone interested in learning the ACT fundamentals and how it treats social anxiety disorders. In addition, the skills gained from this training will provide excellent opportunities for career advancement.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The ACT Therapy for Social Anxiety Disorder Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Mental Health Support Worker Mental Health Nurse Meditation & Energy Healing Educator Section 01 Introduction 00:03:00 What is ACT 00:06:00 Defining Social Anxiety 00:03:00 Diagnosis of Social Anxiety 00:04:00 Situations That Trigger Social Anxiety 00:01:00 Section 02 Four Component of Safety Behavior 00:02:00 Types of Safety Behaviors 00:05:00 Knowing What Really Matters 00:10:00 Section 03 Mindfulness 00:03:00 Anapana Meditation 00:05:00 Acceptance of Bodily Sensations 00:04:00 Vipassana Meditation 00:08:00 Being with Anxiety 00:03:00 Section 04 Introduction 00:01:00 Types of Anxiety Thought 00:07:00 The Thought That 00:02:00 Labelling Effect 00:01:00 Ditching the Meaning 00:02:00 Waterfall Metaphor 00:01:00 Bringing It All Together 00:02:00 Wrap up 00:01:00 Section 05 Bonus Cognitive Defusion 00:11:00 Self as Context 00:14:00 Resources Resources - ACT Therapy for Social Anxiety Disorder 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you wonder how talk about difficult or sensitive news stories with kids, whether in your classroom or at your dinner table? On iStudy, it is our mission to help educators and parents find generative and appropriate ways to raise the issues of the day - whether through teaching full lesson plans or less formal discussion. Many adults or parents do not have trouble communicating with kids when it only involves giving directions or instructions or explaining things. They frequently have difficulty communicating when feelings are involved, be it their child's feelings or their own. Being able to talk with kids effectively helps to develop warm relationships, cooperation and healthy self-esteem. Parents struggling to communicate with their children often leads to conflicts and bickering, kids who simply 'switch off' and have little self-worth. In this course, you will discover more how to communicate with children well by building healthy, strong, trusting relationship with a child. Topics like sex, death, divorce, violence, alcohol, drugs, HIV/AIDS, and even the tragedies in the media will be discussed in this course. You will likewise know exact words and strategies to create a calm environment with your children Course Highlights Child Communication Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Child Communication Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Child Communication Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Child Communication Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Child Communication Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:15:00 10 Essential Discussion Tips Needed For All Sensitive Issues With Kids 00:15:00 How To Talk To Kids About Sex 00:30:00 How To Talk To Kids About Death 00:30:00 How To Talk To Kids About Divorce 00:15:00 How To Talk To Kids About Violence 00:30:00 How To Talk To Kids About Alcohol & Drugs 00:15:00 How To Talk To Kids About HIV & AIDS 00:15:00 How To Talk To Kids About Tragedies In The Media 00:15:00 Helping Kids Cope With Homesickness 00:15:00 How To Prepare Kids For A New Baby 00:30:00 How To Teach Your Kids About Tolerance 00:30:00 Summary 00:30:00 Mock Exam Final Exam

The 'Active Shooter: Surviving an Attack' course provides essential knowledge and skills to individuals, helping them prepare for and respond effectively to active shooter incidents. This comprehensive program covers critical topics, including threat identification, developing a survival mindset, immediate response tactics, emergency first aid, evacuation procedures, and strategies for prevention and preparedness. Real-world case studies are examined to enhance understanding and readiness.   Learning Outcomes of Active Shooter: Surviving An Attack course: Upon completion of this course, participants will be able to: Threat Identification: Recognize potential signs and indicators of an active shooter threat. Survival Mindset: Develop a resilient mindset to remain calm and make informed decisions during a crisis. Immediate Response: Understand how to respond effectively to an active shooter incident, including sheltering, escaping, or taking defensive actions. Emergency First Aid: Acquire basic first aid skills to provide initial care to the injured in high-stress situations. Evacuation Procedures: Learn safe evacuation strategies and how to assist others during evacuations. Prevention and Preparedness: Discover proactive measures to prevent and prepare for active shooter situations. Case Study Analysis: Examine real-world case studies to gain insights into past incidents and responses. Effective Communication: Develop communication skills to convey information to authorities and loved ones during an incident.   Why buy this Active Shooter: Surviving An Attack course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Active Shooter: Surviving An Attack there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this Active Shooter: Surviving An Attack course for? This Active Shooter: Surviving An Attack does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Employees: Suitable for employees working in various environments, including offices, schools, and public spaces. Security Personnel: Provides essential training for security officers responsible for public safety. Educators: Equips teachers and school staff with the knowledge to protect students. Business Owners: Helps business owners create safe workplaces and protect their employees. Parents and Caregivers: Empowers parents and caregivers to keep their families safe.   Prerequisites This Active Shooter: Surviving An Attack was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path Security Consultant: Median earning potential of £30,000 - £50,000 per year. Emergency Response Coordinator: Potential earning of £25,000 - £40,000 per year. Safety Trainer: Potential earning of £20 - £40 per hour. School Safety Officer: Median earning of £20,000 - £35,000 per year. Crisis Management Specialist: Potential earning of £35,000 - £60,000 per year. Course Curriculum Module 01: Introduction to Active Shooter Attacks Introduction to Active Shooter Attacks 00:11:00 Module 02: Identifying Potential Threats Identifying Potential Threats 00:10:00 Module 03: Developing a Survival Mindset Developing a Survival Mindset 00:10:00 Module 04: Responding to an Active Shooter Incident Responding to an Active Shooter Incident 00:13:00 Module 05: Emergency First Aid and Evacuation Emergency First Aid and Evacuation 00:13:00 Module 06: Prevention and Preparedness Prevention and Preparedness 00:13:00 Module 07: Case Study on Active Shooting Case Study on Active Shooting 00:24:00

Are you a dog trainer? Do you find it difficult to take care of him/her because he/she barks a lot? Are you curious about the barking problem? Do you want to find out how to deal with your dogs barking problem? If yes, then this course will surely guide you in solving dog barking issues. Dogs live in the present time which means when given the right information and training their behaviour changes quickly, even if they've been behaving a certain way for a long time. Unlike computers, dogs do not require constant updates or new dog training methods developed, once you know what to do you've got it! Our dog training course will teach you how to communicate to your dog in a language they comprehend. You will discover the calm, confident words and dog training methods that quickly stop constant barking at the door, back yard and even at the postman. You will likewise learn how to do the unusual 'De-sensitizing Technique' that calms dogs who over react to 'triggers' such as cats, noises or anything they don't like! Course Highlights Dog Behaviour: Stop Dog Barking is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Dog Behaviour: Stop Dog Barking into 19 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 25 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Dog Behaviour: Stop Dog Barking Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Dog Behaviour: Stop Dog Barking is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Dog Behaviour: Stop Dog Barking is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module-1 Introduction 00:15:00 My Dog Barks: What to Do? 00:30:00 My dog loves to bark: Understanding the Dog 24/7 00:30:00 The Myths About Dogs 00:15:00 I don't want my dog getting hurt 00:30:00 Dealing with Barking Problem 00:30:00 Controlling his ARF-ARF-ARF 00:30:00 Module-2 Curious About Barking Reasons 00:30:00 There are still any Reasons Left? 00:30:00 Camp Barking 00:15:00 Training a Dog Yourself The Easy Way 00:30:00 What about a Watchdog 00:15:00 Dog vs. The Neighbours 00:30:00 Module-3 Uh oh Puppies 00:30:00 I Could only Tolerate so Much 00:15:00 Me and my Dog 00:30:00 Be in Touch with Your Pooch 00:30:00 The Justice System 00:15:00 Conclusion 00:15:00 Mock Exam Mock Exam-Dog Behaviour: Stop Dog Barking 00:20:00 Final Exam Final Exam-Dog Behaviour: Stop Dog Barking 00:20:00

Gain essential First Aid at Work certification with our comprehensive training program. Ensure the safety and well-being of yourself and colleagues with our comprehensive "First Aid at Work" training. Meet legal requirements and gain peace of mind knowing you can act effectively in any emergency. Enrol today and become a certified first aider!

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00