Behavioural Foundation Course. The foundation course is a great opportunity to learn about your dog’s needs.
Mindfulness is a practical technique for developing a greater sense of awareness and focus on the present moment. It is the opposite of mindlessness, meaning that actions and reactions become conscious and deliberate. It is an extremely useful tool for any busy work environment. Currently being used by the likes of Google and Pepsi, mindfulness can be adopted within the workplace to reduce stress and anxiety, provide greater focus and clarity, improve leadership capabilities and enhance the general wellbeing of staff at all levels. This workshop has been developed for forward-thinking organisations wanting to make a real and sustainable commitment to improving workplace wellbeing and productivity. This workshop will help you to understand the basic principles and benefits of mindfulness, and how it can be used in the workplace setting. It will also enable you to develop techniques to alleviate overwhelming feelings of stress or anxiety, prepare for important or challenging meetings, and generally achieve a greater sense of focus, clarity and calm whilst dealing with a hectic schedule.
Conflict Management 1 Day Training in London
I offer private sound healing and sound therapy sessions on either a 1:1 or 2:1 (couples/friends) basis. I come to you and provide this service within the comfort of your own home. These sessions can be completely tailored toward your individual needs. Popular subjects I am often asked to concentrate on are stress relief, anxiety, grief, sleep issues, physical or emotional pain and/or discomfort, letting go of burdens that you no longer wish to carry, setting new intentions, re-energizing and recharging or just an ultimate relaxation sound journey session that will leave you feeling beautifully peaceful, calm and relaxed. My sessions include the use of sound and vibration, guided meditation, and aromatherapy. I also offer chakra rebalancing sessions to restore the natural flow of energy within us using Tibetan body work bowls, gong, powerful crystals, and guided meditation. For more information on these popular 1:1 or 2:1 sessions please get in touch.
Anger Management 1 Day Training in Bromley
Anger Management 1 Day Training in Heathrow
Enjoy the art of life drawing and yoga during this artistic relaxation class in London for beginners. If like us, you find yourself having to choose between being healthy or creative, then this workshop is the perfect option for you. You'll enjoy a combination of relaxation, stretching, and the opportunity to artistically express yourself all at the same time. Not only that, but it's also something fun and different to enjoy with friends and like-minded people. Life drawing and yoga go hand in hand as they are both therapeutic and tranquil. As you focus on the movements and techniques, that both life drawing and yoga provide, you leave your troubles behind. In this combined workshop you will: - Relax and stretch in a calm creative environment, whilst fellow guests observe the interesting shapes yoga can provide. - Draw from observation of a live yoga model (your fellow guests) using yoga shapes to help you. It's all about shorter drawings and overcoming the 'fear of the blank page'! - Feel refreshed, creative, and be able to take home a series of beautiful drawings. No yoga or creative skills are needed, our friendly hosts will guide you step-by-step through the experience with demonstrations and examples and adapt to suit your personal needs. We will supply everything you need including a matt. But if you want to bring your own you can. Please wear comfortable clothes. How will it work? For half the class you will be a yogi and for the other half of the class you will be an artist Everyone in the class will be modelling and drawing each other. On arrival you can decide whether you want to be the yogi or the artist first but either way you are going to experience both. Yoga: We've designed simple yoga poses most people can achieve and are perfect for drawing. Yogi Annie will take you through a series of stretching exercises for 35mins. She will demonstrate each pose, give you plenty of rest between movements and adapt the pose to suit your needs. Life drawing: You’ll be taken on a journey of drawing exercises with artist Klara. Whilst drawing the yogi models, for 35mins we will explore different tools such as pencil or charcoal and drawing techniques such as continuous line and blind drawing. These contemporary drawing exercises are perfect for beginners and accomplished artists we are here to support you with examples and demonstrations but you'll have creative freedom so you can be as abstract or as detailed as you like. At the end of the class, we will do some constructive rest and exhibit our drawings and you’ll leave relaxed and stretched and feel creative & healthy and display your drawing at home. Supporting you on your journey: Artist Klara revived her love of interpreting the human form 5 years ago, through the respected Dulwich Art Group. Over the last year she has taken on her first couple of commissions, and enjoys being part of the lively Instagram artist community as @the.pomegranate.art Yogi Annie has been practicing yoga for 10yrs. She gained her training for Vinyasa Flow in 2018 and has since furthered her teaching skills with Yin Yoga and Yoga Nidra. Her own practice is with other teachers including Restorative & Iyengar which help with her teaching skills.
Course Content History of Massage Benefits and effects of treatment Associated Anatomy & Physiology Contra-indications & contra-actions to treatment Client care and communication in beauty related industries Aftercare advice Monitor and maintain health and safety practice in the salon Practical demonstration Professional assessment Record cards and data-protection Duration Four days – 10.00am - 4.00pm
It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing
How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans